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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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They change a price at checkout.After I checked out my first ordered I did not check and got my items. They are so good, but the problem is, they change a price. Today when I wants to order for second time, my item was not a lot like first time, that's why I understood the issue about this app.
Horrible customer service and refund policy
They charge you to send merchandise back even if its damaged.
Will never buy from them again
What a rip off
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I have placed 2 orders eavh including mamy items! But I never received them! No customer service access! Just a number which is out of service!
Your business is not gonna last do long!
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SHEIN is that a good website? I shop there all the time best purchases I could've made.
Everything is cheap?
If you buy something from SHEIN, I do hope you don't have any issues with the delivery, because if you do, you are on your own. It's impossible to find someone in customer service - everything is via email (Ontrac") and it takes 2 or 3 days to get an automatic reply. I will NOT purchase anything from them again. They just lost a loyal customer.
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I RETURNED AN ITEM AND HAVE NOT RECEIVED STATUS ON RETURN, AND IT'S SO HARD TO TALK OR EVEN GET IN TOUCH WITH THEM EVEN ON LINE
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I pacchi arrivano sempre prima di quando dica il sito. E tutti gli acquisti che ho fatto erano uguali alle foto che vedevo. Consiglio vivamente di acquistare su Shein, ha sempre ottime prezzi e tanti sconti
I ordered 3 ladies tops I got a cheap nasty useless piece of garbage key chain. They want me to return the key chain to get my money
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I'm disappointed with Shien. Despite ordering specific items, I received completely different ones. The quality was appalling; threads unraveled, and seams were shoddy. It's frustrating to spend hard-earned money on products that don't match the descriptions or meet basic quality standards. Customer service was unhelpful, making the experience even worse. I won't be using Shien again, as this shopping app fails to deliver both in terms of product accuracy and quality assurance. It's crucial for them to address these issues to regain customer trust and satisfaction.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
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My items did not arrive and they sent me a picture as proof of my neighbours door porch with her parcels saying it they were mine. Then sent me a picture of a random bin shed with another parcel also not mine. All i wanted was my items and after several messages they finely have agreed to a refund. Really horrible experience. I cant trust them and this is actually worst site I have ever been on.
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For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
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I completely understand that "stuff" happens HOWEVER I do not believe it happens twice. I waited months for the order the first time. Customer service said it was delivered and probably stolen. Well, I have cameras and it was not stolen because it was never delivered. A second customer service rep said she resend the order if I wanted her to. I agreed because I truly wanted to try their products. Again, tracking shows it was delivered and it was not. I quit. Dont waste your time and/or money on this crap
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I place a order in Shein, I order 12 items in I only like 1 when I try to return the wed side wasn't working.
I try to contact customer services 2 times nobody get back to me. Poor items, poor customer service, nothing they send looks like what they have to sell online. SCAM!
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I have been totally satisfied with shopping from Shein. Not one of my orders have taken more than 10 days, but I usually get them within a week. I have like most of my purchases and the ones I didn't find whatever reason they were an expensive enough where I could just give them away to someone who does like them and fits better.
More than 5months ago I purchased some clothes from Shein but unfortunately received with very low quality and returned immediately then asked for refund but every time they come back to me with new excuse and I believe they don't intend to pay back to me.
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For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
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The carrier that they use is sucks! Im not received my las 3 orders, they don't answer, and there is no way to contact them. The mark as delivered my package, but I never received (speed X) I contacted support in shein and they said I can't have a refund since the sistem said "I received the order " so...I lost my items and my money...
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For any issues, you may contact Customer Service by app.
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Stop shipping my packages with UNI UNI or UNI EXPRESS. It is a joke. I rather stop shopping from shein if they can't use Canada post or any reputable delivery company.
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For any issues, you may contact Customer Service by app.
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Placed an order for my daughter and order had 2 packages first package only a brown dress arrived and second package never came with most of the clothes and jewelry for her birthday. Not only did they not refund me but I had nothing to give my daughter for her birthday. Luckily I used paypal and could provide that there was 2 packages and one had only arrived to get a refund but the whole process was months long before getting paid back and I won't shop with them any more.
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For any issues, you may contact Customer Service by app.
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WE ORDERED A FEW ITEMS AND THE WEIGHT IS 2.7KG AND THE CUSTOMS COST IS OVER R900.00 HOW THE HELL CAN IT BE SOEXPENSIVE FOR SUCH A SMALL PARCEL.
WE HAVE FAMILY THAT HAS ORDERED MUCH MORE THAN I DID AND ONLY PAID A R400 CUSTOMS
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I ordered from a company that represented themselves as Shein stole money from myself and others: I'm very disappointed that you all never once alerted anyone that it wasn't your site, it makes me wonder if you all were not involved! I received fake tracking info; email correspondences daily then all of a sudden it said delivered but no package, no more responses to emails, nothing, A bunch of liars and thieves overseas,
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I made an order have confirmation and they can't find it. I've been all over this Paige and there is no help u can't even talk to some I'll never use this $#*! assigned Temu is better
Hello,
I apologize for this situation, but this is not the SHEIN site. Unfortunately, you have found a fake website representing SHEIN.
If you have made a payment, we suggest that you report the fraudulent activity directly to your card bank and ask them to help you initiate a chargeback as soon as possible. This is the fastest and safest way to get your money back.
Thank you for your understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.