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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
2 helpful votes
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Hello wrote a review about a week ago. I order clothes nov 30th and did not receive any tracking number or conformation. I finally received a tracking number on my order 5 days ago and the tracking number is FAKE! Where is my order!? You guys keep lying to your customers.

Date of experience: December 21, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Have a nice day!
Over the last two months, we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.

Your tracking number is 9274899996307770770947, you can find logistics information on http://www.ec-firstclass.org/Details.aspx#. But the logistics information update slowly. Hope you understand.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

New York
1 review
4 helpful votes
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UPDATE 12/30
December 24, 2014

UPDATE 12/30. Two of the three items ordered finally arrived. Quality is fine. Sized WAYYYY too small. Large shirt would fit an average 14-15 year old. Still waiting for the third short to arrive. Returns not so easy as I can't figure out where to get the return tracking number from. Since they have free returns I assume they provide the numbers. I am guessing it will take another week for someone to get back to me about this as well.

BUYER BEWARE!
We placed our order on 12/5. I checked it on 12/12 to get a tracking number and it said the order was "processing". Took customer service 3 days to get back to me and let me know:
" Your order been shipped out. But the tracking number still have not been updated for now. So we cant stop it when it is in transit
If you are our register customer, please login your account and find MY ORDERS to check your tracking information. If you can not find the information on the website, please check later because the shipping company needs time to update the information. Or you can email us about the tracking number few days later. "

This sounds like they just shipped it out yesterday! When I check the tracking now there is an added button call URGING SHIPMENT so it sounds like this is an issue for them. This whole process seems fishy to me. I needed this order by a certain date and now it looks like there is no telling when it will reach me. I will NOT be ordering from this site again."

UPDATE 12/18 - CUST SERV got back to me giving me a tracking number - but when I checked the tracking number it doesn't even show that the shipment has been sent yet - still PROCESSING! STAY AWAY FROM PURCHASING WITH THIS COMPANY! IF I DO NOT RECEIVE NOTICE THAT SHIPMENT HAS BEEN SENTWITHIN THE NEXT WEEK I AM REPORTING THEM TO THE US BETTER BUSINESS BUREAU. These shipments are coming from China - BUYER BEWARE

Date of experience: December 21, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Have a nice day!
Over the last two months, we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.

Your tracking number is LN618514930CN, you can find logistics information on https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LN618514930CN. But the logistics information update slowly. Hope you understand.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

Australia
2 reviews
1 helpful vote
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I'm 100% satisfied with the customer service, the quality of the products and the bargain prices that SheInside offers! They have such nice styles to offer on their site - styles that you rarely find at these prices. I needed help with sizing and sent customer service a message, expecting a reply in a week or so. But only a few hours later I had a reply! Honestly, don't go anywhere else. SheInside offers free shipping, cheap yet stylish clothes and an easy-to-use site. What more could you want?!

Date of experience: December 21, 2014
Sri Lanka
1 review
0 helpful votes
Follow Fiona R.
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I bought this item called White Long Sleeve Loose Shirt Dress from Sheinsde.
I am a nurse who works 12hr. Shifts, so I expect style AND comfort in my clothing. I'm happy to say that the material is good quality and this product delivers both!
Note: I'm tall and athletic as it would be long on an averaged height woman.

Date of experience: December 20, 2014
California
2 reviews
1 helpful vote
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Overall I enjoyed the site and think that the speed of service and the overall quality of the order was on par with some of the more upscale shoppes online.

I love them and will continue to use them for future items as well! Thanks Keep up the good work!

Date of experience: December 19, 2014
Philippines
2 reviews
2 helpful votes
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Used SheInside to buy my Wife something great on her birthday.
What I saw is what I get, nothing more from that.
My wife was so glad I decided to buy from this clothing store since she also bought her other stuff on here before.
Customer Service is fast and hassle free. All in all, I would buy from them again if I had the chance.

Date of experience: December 19, 2014
GB
1 review
0 helpful votes
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This review is for the item: "Black Long Sleeve Zipper PU Crop Jacket"

Well for starters this websites design is really nice, I was looking for a nice biker style jacket for my partner and I quickly found exactly what I was looking for. The jacket itself is high quality and made a perfect gift. I've used the site now multiple times and would recommend it to anybody looking for quality service.

Date of experience: December 19, 2014
India
3 reviews
0 helpful votes
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Cool site
December 21, 2014

Cool site.
Just wow. They have wide range of collections, for all the suitable occasions; a best place to be for all the fashion needs. As I glanced through the website, I don't know which to select and which to reject. It definitely brings the ‘she' inside me, out and stirs desire to order everything and anything. Out of all the websites I have searched for clothing needs, I think, this one has more array of products, all in one place. Easy to buy without any concern and they do free shipping.
I ordered a cute looking pleated skirt. Good clothes and superb print and designs. It is white with pink floral designs in mild orange and brown and it fits with all the color tops.
Also, ordered for a metal ear-ring, which is a cute blue rose one. It is fashionable and it fits best with both the stylish clothes and traditional ones. I fell in love with it at the first sight. A best choice to flaunt your style with flourish.

Date of experience: December 18, 2014
Canada
1 review
0 helpful votes
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I ordered the Green Long Sleeve Slim Lace Dress for a special occasion. A friend had previously told me about Sheinside as she had bought a couple sweaters at a great price from their site. The clothes looked good quality from what I could tell, so I decided to order my green lace dress just to see. First of all, the price simply cannot be beat. Under $22 for a fancy dress is unheard of in my opinion. The shipping was super fast (ordered on the 14th, at my house 3 days later if I remember correctly... This was shipped to the USA by the way). When I actually received my dress, I was surprised at the quality considering the price. It looked good online, but there's only so much you can expect from a $22 dress. The fabric used was great, and it was very flattering on. There were no problems with the packaging or dress at all when I received it. No problems for me with Sheinside, and I would most definitely recommend to anyone. I'm looking forward to making more purchases from Sheinside, because the prices cannot be beat anywhere else.

Date of experience: December 18, 2014
GB
2 reviews
1 helpful vote
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My friend actually recommended the site to me after she ordered numerous items and loved pretty much everything she ordered. I found all of their items to be really well priced and actually had to refrain from buying 80% of the stuff on the site ahah!
I ordered a few items but the piece that I literally can't take off is the 'green long sleeve faux fur lapel woollen coat'- it is seriously so comfy and definitely necessary in this dreary english weather. I'm shocked at how reasonable the prices are for the items and will definitely be shopping here again.
I'm a little surprised with the negative feedback on the site, obviously I can't speak for anyone else but me and my friend had no issues with the items that we purchased.

Date of experience: December 18, 2014
Panama
1 review
0 helpful votes
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I ordered a swimsuit on sheinside.com. I was very pleased with the product, in fact I was looking for this specific suit for ages because I already own one. The sales person on the phone actually checked the product details out for me because I wanted to be sure that it was exactly the same one I had already purchased. I had a very specific reason for ordering this exact suit. I had weight loss surgery 6 months ago, and I am dealing with some seriously flabby skin in my abdomen area, (but I like my waist), so this bathing suit covers exactly my problem spot but shows off the part I like. And I love black, it is my go to color. All and all it was a very nice transaction.

Date of experience: December 18, 2014
Oklahoma
3 reviews
13 helpful votes
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I am very pleased with the outfits I ordered from this company. My experience with them was extremely pleasant. I actually received my order the day before I expected it and I was pleasantly surprised with the quality of the outfits. Since the price was so good, I was concerned that the quality might not be real good but fortunately the quality is great! A Definite 5 stars in my experience.

Date of experience: December 18, 2014
Iowa
1 review
4 helpful votes
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I have never had a worse experience with any of online shopping site in my life! I made an order and 5 days after my order, they emailed me and told me that my items were no longer in stock. Because I ordered the item before it was sold out, I should receive that item. As I told this to a customer service representative, he did not listen to a word I said and took ten minutes to respond to each thing I said. He then became extremely rude and sarcastic. When I told him that I would be reporting this incident, he challenged me by saying "if you can find a number". I am not giving up and I will not put up with this. This site has no way to contact management about issues like this so I may be taking it further up the line.

Date of experience: December 18, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Have a nice day!

Over the last two months, we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
We are improving our speed of transportation.We will ship your items as soon as possible, we will give you the tracking number once the clothing have been sent. It needs 5-6 working days.
And we will try our best to bring you professional and meticulous service.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Regards

District of Columbia
1 review
4 helpful votes
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If I could give this company a 0, I would. First, I go through so much trouble to actually receive my clothes, even though my money was taken out immediately after I placed the order. It took over 2 months for my clothes to arrive. After they finally did, I returned almost the entire order. This was over 3 weeks ago and I have yet to get my money back. After talking to online service and the *******@sheinside.com, they continue to tell me that they have not received my order, but I looked up my tracking number and it was delivered on the 1st of December. It is now the 18th... Joke of a company.

Date of experience: December 18, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you.
We are improving our speed of transportation.

We have refunded you $229.08 to your paypal. Generally speaking, your will receive your money in 2-5 working days.
Please contact your local bank to confirm whether the money to your account. And wait patiently.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Regards

Israel
1 review
1 helpful vote
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First, I must say that this is a beautiful High Heel shoes - just as described and pictured.
I have been looking for the perfect high heel shoes and finally found it -- very stylish and fits my legs perfect.
They are pretty comfy too--bought two pairs!

Date of experience: December 18, 2014
India
1 review
0 helpful votes
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I have tried many online e-commerce websites but no one have come close to SheInside. Yes, even Amazon. I then realized that companies like Amazon can never compete with niche concentrated businesses like SheInside because of the way they provide experience to their consumers.
On SheInside, you have a mindset of only shopping for clothes and nothing else. You can never buy books on SheInside. While on Amazon, you are just scouring everywhere and happen to stumble on something really great, and that's where the problem lies.
I did my Christmas clothes shopping on SheInside and I literally saved 3x more compared to what I did on Amazon previous year. And not only just savings, the whole experience was mind blowing and felt like I'm in the future. There were some issues, like I received the wrong sized skirt (hence the 4 stars), but the replacement process was super easy and I received another size in just 48 hours along with a discount coupon for my next purchase as an apology. What is better than that?

Date of experience: December 18, 2014
GB
1 review
0 helpful votes
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I found some very nice deals here when shopping for my desirable product and service. I've already received several compliments. I am happy to save on shipping by purchasing a couple of pieces at once.

Date of experience: December 17, 2014
GB
1 review
0 helpful votes
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I've never had a problem with this site and use it often. As per usual my item (a very snazzy vintage dress) came swiftly and was exactly as I expected from the picture on the site. I also found the quality to be great and am getting regular compliments when out and wearing it. My only regret is that I didn't use this site to get all my friends Christmas presents from this year as now I think about it, it's the perfect place to shop for them!

If all sites were like this one I think it'd make online shopping a whole lot easier... And more affordable.

Date of experience: December 17, 2014
District of Columbia
1 review
0 helpful votes
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I've ordered from Sheinside in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products. I ordered a thick geometric print cardigan and a leather jacket and I'm glad I've spent reasonable money on a product I love. Definitely one of my main online stores to order from.

Date of experience: December 17, 2014
Bangladesh
1 review
0 helpful votes
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Necessary Clothing is the second place I went shopping for my niece. They really have some unbelievable deals and my niece liked the styles I picked out. My only skepticism is the quality of the fabric. I think it may be a bit like Zara in the sense that you can find lovely looking trendy tops but they only last for one season before they fall apart. But I guess that is the price you pay for a deal. Really great.

Date of experience: December 17, 2014