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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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At about 3months ago, I have been frustrated about shopping online. They really made me look miserable due to oversize of clothing, wrong shipping location from them and they do not respond untime. When you need them the most.

Sheinside is just too good for me to believe. Why? Because they met my delivery date, their products are standard and quality and cost effective. Please don't let me down sheinside. I will continue to shop with you.

Maria Johnson

Date of experience: December 17, 2014
Florida
1 review
0 helpful votes
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Best price around for the best Quality. The selection is great, the prices are better. I was recently Given this site by a friend and I can't say that I have seen any other site cheaper. On-line ordering couldn't be more easy and the products are well packaged and arrive fairly quickly. I like that they worked with us every step of the way to make sure we got what we wanted. I can say that his staff is $#*!ing awesome! I have always trusted SheInside to supply my needs as and when i require them. Service is efficient and delivery is quick hence 5 stars. Strongly recommend.

Date of experience: December 17, 2014
Illinois
1 review
2 helpful votes
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Worst customer service I have ever experienced. I have never had an order take over month to ship. The reps are unhelpful and full of apologies and excuses, but no solutions or even attempts to answer my questions. I have yet to receive my order and am afraid I will continue to be led on by these con artists. Express shipping my $#*!.

Date of experience: December 16, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you.
We have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers to improve that.
The tracking history showed that your items were received on December 18. Have you received them?
We must try our best to bring you professional and meticulous service.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

Oregon
1 review
0 helpful votes
Follow Phylesha C.
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I am in love with sheinside.com! They always have amazing sales going on and adorable clothes for every occasion! All their clothes are cute, classy, and there is such a wide variety of options for every girls' style. This is for sure the first place I go to do my shopping. At such amazing prices its truly hard to beat (even against all the name brands out there). I love sharing the site with all my friends and guess where I got my friends gifts this year? You guessed it! To top it all off I just found the most adorable dress for my New Years party! http://us.sheinside.com/Black-Contrast-Hollow-Lace-Pleated-Dress-p-*******-cat-1727.html They ship fast and are by far my favorite site to shop!

Date of experience: December 16, 2014
Colorado
1 review
0 helpful votes
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I was able to get my sister, mother, best friend, AND myself presents for what it would have cost me to buy half of the stuff I bought here. I love sheInside. My floral sweater fit perfectly and was great quality. Shipping was not bad - pretty normal speed in my opinion. Customer service was fast and very friendly. This is my favorite shopping website. Not even amazon can beat their prices. They have not disappointed me. I will be happy to give them my business in the future.

Date of experience: December 16, 2014
GB
1 review
0 helpful votes
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I ordered a gorgeous pink sequinned halter dress form this site, and it is just beautiful, even better than the pictures! The detail is stunning, it fits perfectly and it was such good value. Free shipping, and arrived pretty quickly too. Highly recommend this site, I'll definitely be back!

Date of experience: December 16, 2014
Missouri
6 reviews
10 helpful votes
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Sheinside provides high quality materials for their clothing. If you want to have the latest in fashion and get it with the best materials, then Sheinside is for you. I was extremely impressed with the variety of fashions and the quality of fabrics. They also fit true to size! Don't forget to look up their accessories. They have the perfect accessories to fit any outfit!

Date of experience: December 16, 2014
California
1 review
2 helpful votes
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This is the WORST online retailer I have ever bought from. Order placed on 11/22/2014, it is 12/16/2014 and it still has not shipped; however, they took my money right away. There is no phone number for Customer Service, just some on line bot that is useless. I have contacted them on the on line bot multiple times and every time I am assured that my order will ship in 3-4 days…. Now they can't even assure me I will have it in time for Christmas. Now I have to explain to my daughter why she has no Christmas presents, oh and I can't go buy her something else because they TOOK my money! This company is a scam and needs to be shut down!

Date of experience: December 16, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you and the late order.
Generally speaking, we need some working days to prepare your order according to our numerous orders every day, then shipped your items.
The reason is that we are in the middle of busy season. We are improving our speed of transportation.
Another reason is that your item is best selling clothes, we need some time to stock it. Hope you can understand.
We will ship your items as soon as possible, we will give you the tracking number after 6-7 working days.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

Florida
2 reviews
4 helpful votes
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After reading some reviews I got shocked! Why they posted negative feedback I just can't understand. I ordered "Blue Triangle Gemstone Chain Necklace" for my younger sister and they sent more than I wanted. Price was so good and highly qualitative product. My sister is so happy by taking this Necklace. Thank you SheInside for your great help. Definitely I will purchase more from you :)

Date of experience: December 15, 2014
Saudi Arabia
2 reviews
0 helpful votes
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Great Experience!
December 18, 2014

I'm so happy to have discovered SheInside website. One of my friends recommended it to me and I just love the clothes and the convenient prices! My first experience with this website was really great - I ordered 2 items, a Blue & Green Gemstone Tassel Necklace for my wife and it was delivered in just 24 HOURS! Beautiful clothes at very... read more

Date of experience: December 15, 2014
Canada
1 review
1 helpful vote
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Let me start of by saying how $#*!ing unprofessional and disgusting this company is. I ordered my items a week about on dec 5 and still now haven't received a tracking number. I paid for EXPRESS SHIPPING in hopes that my items would get here by my birthday on the 19th. I emailed them today regarding my order asking when it would come. They replied saying ohh sorry, it would not be arriving by my birthday on the 19th. Some lame excuses that one of my dresses was out of stock and that was the reason for the delay. Funny thing is my friends also purchased dresses for my birthday event A WEEK EARLIER THEN ME but they haven't received any notice neither. Im so beyond frustrated. All i want now is my refund. I have email confirmation and paypal confirmation that they received my payment so THEY BETTER SEND MY ITEMS BY THE 23RD OR MY REFUND ASAP.
The only reason Im giving them one star is because i cant give them a zero for their poor services. I will be blogging about this so no other women gets ripped off by this company.

Date of experience: December 15, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you.
Over the last two months, we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly.
We have refunded to your credit card. Generally speaking, your will receive your money in 20 working days.
Please contact your local bank to confirm whether the money to your account. And wait patiently.

If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

India
1 review
0 helpful votes
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I am a regular online shopper and had a very great experience with sheinside.com. This was my 10th order from sheinside and I am so much satisfied with their products, service, support, timeline everything.

I will ask all other online shoppers to try this once, you will get a great experience. This website is simply awsome and quality of products also very very good.

Thanks Sheinside. Keep it up!

Date of experience: December 15, 2014
Jamaica
1 review
0 helpful votes
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I bought the Retro White Contrast Long Sleep Polka Dot Shirt that I love so much. I can dress it up and dress it down for any occasion. I ordered it and got it only one day after it should have arrived. When I called the day it was to arrive the customer service was really helpful. Thanks Sheinside for a really great shirt

Date of experience: December 15, 2014
Ireland
1 review
0 helpful votes
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It was me and my wife's 5th anniversary and I bought her the Black Sleeveless Crochet Lace Dress that was on sale on the site. Being a bit of a fashion geek myself I thought that the design and style would suit her elegant petite figure, I was right. I think she looks really sexy in it(and I think she thinks so too). The shipment came exactly when it said it would, not a day later(if it had of I wouldn't of had such a fantastic anniversary). I recommend this particular item to anyone who wants to really please their wife!

Date of experience: December 15, 2014
Florida
1 review
1 helpful vote
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Absolutely amazing clothing website! I love the options of clothes and the quality of the clothing. My order came in a few days after I ordered online. I was amazed by the fast service. I highly recommend buying clothes from this website because of the quality and the pricing. Good quality clothing and cheap prices are hard to find but at SheInside that goal is achievable.

Date of experience: December 15, 2014
Illinois
1 review
1 helpful vote
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I ordered the Black Contrast White Long Sleeve Loose Sweater and got it in a reasonable amount of time. I was a little worried after reading some of the reviews but I assume they are competitors trying to give SheInside.com a bad name. So my review of the sweater is great and the overall experience was really good. I would order again... and I LOVE, LOVE, LOVE my sweater!

Date of experience: December 15, 2014
Texas
4 reviews
16 helpful votes
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DO NOT order from this site. Yes the clothes are a great price but quality is below average. Not to mention I have yet to receive a dress I ordered on October 30,2014. I've spoken with two representatives from this company via online chat and saved both conversations. Both told me my order would be shipped within 2-4 days. Still nothing. I will be sure to tell all of my friends and family and anyone on social media to not waste your time with this company. There are plenty of other companies who have better quality clothes for the same price and who ship in reasonable times. Such as Wish.

Date of experience: December 15, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you and the late order.
Generally speaking, we need some working days to prepare your order according to our numerous orders every day, then shipped your items.
The reason is that we are in the middle of busy season. We are improving our speed of transportation.
Another reason is that your item is best selling clothes, we need some time to stock it. Hope you can understand.
We will ship your items as soon as possible, we will give you the tracking number after 6-7 working days.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

Wisconsin
1 review
1 helpful vote
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I ordered this what looked to be a really cute off the shoulder sweater. It was the worst knitting job I have seen, The edges were all sewn with white very visable elestic, I tried to cut it off but it made the sweater come apart. I ordered from a co in china before and got the same very very low quality clothing. If you love clothes do NOT BUY FROM HERE> if you are looking for a cheap cheap version of style, yes, it does deserve one star. I asked my daughter before my order cam if she thought they pay people to give good reviews and she said probably yes, after she saw the product.! Very disappointed, I should have followed my first instinct.

Date of experience: December 15, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you.
The reason is the proximity of Christmas, we have lots of orders everyday, there may be some defects on the clothes. Could you please give us your photo so that we can check with our factory? After confirmation, we will be responsible for any problem caused by us.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

Singapore
1 review
0 helpful votes
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I have ordered few clothes from this site and i have got them in time. Also the quality of that clothes are good. Also I love the offers which are available on this site. I would definitely recommend this site to onlne shoppers. The overall experience with this is good.

Date of experience: December 15, 2014
Illinois
1 review
1 helpful vote
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Write your review to help others learn abIt is a awesome side. I'm highly recommended it's awesome site, Because my wife ordered 2 items and they all look really so much nice, the fabric and style was as expected, the shipping was really extra fast and my wife was satisfied with the products. About 5 weeks ago I visited sheinside.com for the first time and absolutely loved the clothing available. They had amazing deals and to be honest I had a hard time choosing which dress I wanted in that their was so many nice ones for a great price. I ended up making a few purchases and got myself a full set. I got an amazing leather belt thatlooks gorgeous with the denim jeans I got. I gotta admit these might be the most comfortable jeans I've ever gotten, I was a bit sketchy about ordering jeans in that other websites sent me the wrong size but not this site. Out this online business

Date of experience: December 15, 2014