I purchased an item and I received it with a missing item when I sent an email for the item and what was missing i received a reply saying they are sure they sent me the item completed which was not when i sent another email no replies! When u do refund u never get ur money back! Hold transaction for ever

Firstly their customer service is on 0% I have lost my sleep and lost weigh due to their unprofessionalism, not only that, don't get me started on the courier! What a nightmare! If you are ready to lose a few pounds and have headaches, try SHEIN! Works magically!

The refund policy makes returning anything not worth the time (and in my case I will not use this site again), go on to something else that is really WORTH your time.
Having to take a photo of each item you have purchased in order to make a return is just stupid-my advice-go to Ali Express-that's where they get all their stuff anyway, pay less, and if you REALLY want to make a return, they make it much easier.

September 2023 and have not received the products. I have written 7 emails but no response from them.my order number YC8806

A few months ago, I placed my 4th or 5th orders with Shein totaling $ 64 approx. Since then, the ordered items were never delivered to my address, although declared delivered on their website. I tried to contact customer service multiple times thru the website customer support chat, and thru their email, to file a claim, but no one has responded; Then I tried to contact their delivery service as per their phone number noted in my Shein account, but a voice message said to text; and when I texted, there has been no response. After trying so long, unsuccessfully, to reach out to customer service, I had to address my bank to claim back my money. I think that there is something unethical going on within the system which would explain the unresponsiveness of customer service with regard of orders not being delivered. I no longer order anything from Shein. Thanks.

I orderd over R 600 worth from shine it was bought and paid. After numourus emails nothing. Ek no response. Please where do I go now. It was delivered to wrong addres. I no response.according to them it was delivered in Bloemfontein. That was not addres provided... No help no feedback

Ordered 4 items, 3 were not as described. Only for one raised claim, because received incorrect item. But Shein not solved and this case.
Also to get free shipment you should order for min ~30 eur - non happy with it. Alternative shoping portal works much better, works with purchasers. Will not use Shein anymore.

1. When customers leisurely add items to their cart, it can be frustrating when many of these items time out and are removed by Shein, requiring the customer to search for them all over again, which is a time-consuming process.

2. After finding the items again, customers then feel compelled to hurry to the checkout process to prevent the items from being removed from my cart again.

3. After checking out, customers then receive an email from Shein notifying me that my items were canceled and asking if I'd like to repurchase them. This communication can be confusing and should be avoided.

4. Personally, as I review my order, I noticed that Shein has added the same item twice, resulting in two identical clothing items. Is this a deliberate strategy to charge customers more?

In game, with free products. They showed that it is for new user 0.3, or old user 0.01 and gave same for new and old user 0.01

I ordered $63.00 worth of clothing to try this company on 8/16/23 and today 10/8/23 I never received my order. After many emails back and forth they said it was delivered and I need to try and find it. The company offered me 50% back. I asked for 100% but they said because I might have given them the wrong address it's my fault and they will only reimburse 50%. The address was correct. A company should back up their product so I don't recommend use of this company.

I tried to speak to customer service since items was missing in my package when it arrived. Package was full of holes so items was disappearing under transportation. Customer service only said they had send everything so I didn't get a refund. I sent them pictures of the package I received and they said I needed to check the package if I had taken out all items….seriously it was 5 items missing and customer service didn't even want to discuss it. My advice is to not buy anything from SHEIN and if you HAVE to…do payment true PayPal so you can get help because SHEIN doesn't want to help you even when it's their own fault. I will never buy anything from them again, eBay is 100% better to buy from and items are better.

I ordered 2 sets of pens and instead of delivering them they claim to have refunded my money. So I ordered 2 more sets of pens eventhough they are charging me more. I found out they are only sending me 1 set of pens. So I tried to contact their customer service and file a ticket. I got stuck in their automated messaging system for at least 30 minutes. I don't think they ever received my correspondence. While filing the ticket I was asked for an i.d number and it would not let me enter anything. So frustrated with their customer service but love the merchandise and prices.

I never received the order. I paid for USD 9,00 for delivery and insurance. They do not answer emails nor they have phone number

I returned two pieces that didn't like and didn't fit properly. The quality of the garments were very chip. That's happened in May 2023. I still waiting for them to return my money.

Put the charge on my card, never did get the delivery or credit or re-order. Pretty sure they lost me as a customer

Buyer beware. Use to love shein. Been a customer since 2018. However, they use speedx now and if ur pkg is lost, ur out of luck bc shein will not refund u. (already tried contacting shein and speedx customer service).

I decided to start off small...in case the items they were selling were junk. And so, I ordered 3 pair of "genuine" turquoise earrings for $2. Well...it's a good thing I started off small. The "genuine" turquoise looked more fake than fake turquoise. And the earrings HAD NO BACKS...! So...if my wife was going to wear these 3 pair of cheap earrings, then I was going to have to go to Amazon and spend $8 for earrings backs. And so, my recommendation to you is to AVOID THIS COMPANY AT ALL COSTS...!@

Firstly they lost my account. Even though I had made 4 seperate purchases totalling $1,000. So they tell me they found the acct even though nothing shows up when I log in? I have been trying to get a return shipping label from them for 3 weeks. I can't get one on the website because my acct shows no orders. But they have done nothing but screw with me. Send me pictures of what I ordered and ask me to detail what I want to send back, which I did. Still no label. I made the mistake of saying 2 items arrived with damage and sent them photos, but they keep saying send as a JPEG, which I did several times. Finally I just told them to forget exchanging the 2 items. I also told them I would take credit over a refund as I liked alot of what I received. I have no idea if they are just screwwing with me or can't read english. But so far nothing has been done. I have requested a return label probably 30 times and they keep ignoring my request. I can't call anyone and explain my issue. They just have different people repeatedly apologize for your issue but do nothing to solve it. I am very disappointed as I liked the majority of what I bought. But outside that they suck. 3 weeks still no resolution and then today they notified me they were closing my ticket? Why!? You haven't addressed the problem yet! WHAT the holy hell!?