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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.
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I purchased some items on 12/1 and it said it shipped on 12/03. Now its 12/11 and yet with fast shipping it is still not here. I tried contacting in many way: Facebook, twitter, messenger, instagram and even by email 4+ time! I haven't gotten a response yet, very furious would not order again.
I ordered two dresses 2 weeks ago and have tracked the order and it's saying it's still in China, really worried I won't get them in time for Christmas, I have emailed shein three times and haven't gotten any response back and I'm very disappointed with this
Dear customer,
Nice day.
Sorry for all the worries we have brought you.
We have checked your order, and found that your package has been shipped on Nov 29th. Due to Black friday and some other events before, it caused a little delay of your package, but we did not do it on purpose. Please accept our unreserved apologies.
We noticed that your package has been left China and it is in transit now. Sometimes we may not be able to able to get the detailed tracking information until it has been arrived at your country. Hope you can kindly understand. Sorry that we could not reply to you in time because of the weekend and time difference. But all the employees of SheIn cherish you, we never neglect your problems. Once our colleagues see your emails, they will reply to you in time. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
Way they co-oparated with me and the way they advice is awesome never thought i will get this kind of serive on this low amout of payment. In one word they were great and yes we will use there serive again thanks for the great serive sheinside
"GREAT" Sheinside is an amazing Company. It is a one stop shop for all of your clothing and accessories. I ordred for the dress and when the dress comes up, it's just the same as the display on the site with the best quality stuff. The cloth was softer than I expected and the print was even more adorable in person. Everything was packaged nicely and got to us a day ahead of schedule. To top it all, of the ordering process is pretty easy, and everything always gets to me on time and in fabulous condition.
"Really Amazing Product"
I found your service on internet search good company and staff, very positive and helpful Friendly, helpful and knowledgeable customer service. Would definitely recommend!
Its great to shop with sheinside.com. I ordered 2 Items and they were delivered in perfect condition and on Time. All Products are Genuine and Its Best place where you can get clothing for Yourself n Others. Im 100% satisfied with their services and Suggest Others to Visit and Shop from sheinside.com.
My order from almost two weeks ago is still being processed. The website says 6-8 business days. When I tried to inquire about it, I got the rudest person on the online chat. Not helpful at all and kept going around my questions.
I made this order prior to my second order which I am now worried I will not get either.
Dear customer,
Nice day.
Thank you for sharing your important feeback with us so that we have the possibility to resolve it.
We have checked for you, and noticed that one item in your order belongs to the "best-selling" list, so we need more time to stock it. In order to bring you no more inconvenience, we decided to ship your items in one package. We sincerely apologize for the inappropriate decision.
And sorry to hear that you are unhappy with our customer service. As you mentioned that you have contacted our cutomer service and we also know that you want to cancel the order. Please no worry, we have informed our colleagues to arrange the refund for you already. It will be back to your account within 3-5 business days. Really sorry for letting you down this time. Any of your feedback never be neglected by us, we will improve the quality of our service to give you the satisfying online shopping experience in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
UPDATE: Here is the copy of the email they sent me today trying to bribe me for a better review:
We found that you have withdrawed $16.4, right?
So, have you received the money?
Besides, you can only return the item which is new.
We can give you a 35% coupon as compensation,
Could you remove or revise the comment as well as star ratings into positive one on sitejabber.com?
Hope your early reply.
Thanks
Original Review: Stay away! I ordered three things from this website and they took a while to get to me, not to worry, I read the fine print - that is why that is the only thing I will review about one star. When they arrived one of the items did not fit me so I returned it a few days later... still waiting on the refund. Also, they won't refund to the card you paid with, they have this weird system where they keep the money on their site for future purchases (which after this experience I will NEVER make) or you have to go on their website and "withdraw" your refund. The other problem: I wore one item once and it fell apart. They won't let me exchange it. I know, I know, you get what you pay for. You would think they would at least exchange it as GOOD CUSTOMER SERVICE, I was well under their 30 day policy when I had the issue. They also do not have an actual person you can speak to in customer service, you have to send them "tickets" and wait hours (sometimes a day or two) for a response. Just be warned.
Dear customer,
Nice day.
We are really sorry for all your disappointment.
We feel so sorry that you are not very satisfied with your money to be returned to the wallet. Please know that the payment method you chose is Worldpay. When we finish your refund to your account, the money will need 10-20 business days to get into your account. Hope you can kindly understand. To make it more convenient, we refunded your money to the wallet. Generally it is faster to refund to the wallet than the account. And our customers will also have more choices of the refund. Hope you can kindly understand. You can use the money to buy other things or withdraw the money. We feel so sorry that you are not very happy with this. And we will pay more attention to this aspect later. Hope you can kindly trust us. We found that you have also withdrawn the money. And the money will be back to your account in several business days. Hope you can kindly understand that.
Really sorry that you are not very satisfied with the item. Please know that according to our return policy, "Items received should be unused, undamaged and in original package." Hope you can kindly understand that. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us and sorry for the inconveniences.
SheIn cherishes you and never wants to bring you any unhappiness. Hope you can kindly give us one more chance to serve you and help you solve the problems.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
**Update** 12/18. I have received my items. I was pleasantly surprised to find the top and dress were actually quite nice. After the mess of trying to find out the status of my order, and not realizing it was shipping from out of the country. I did find the pants run much smaller. I asked to return them, but they were reasonable price, so hopefully I can get a coupon discount as per an e-mail I received.
I do have ONE suggestion, maybe put somewhere within the home page of your site for those who do not want to go searching all over, that shipping does take a good 10 days if not more to receive. So, if in a hurry, do expedited. Although I don't know how long that would take, but it has to be quicker than standard.
After reading some of these reviews, I'm thinking I should have come here first prior to ordering from this company. I placed my order, site says "Shipped", tracking # on FedEx says "Shipping label created". Which is it? No phone number to call.
Dear customer,
Nice day.
Sorry for the late reply.
Due to weekend and time difference before, we could not reply to you in time. Please accept our sincere apologies. Once our colleagues see your tickets, they will reply to you as soon as possible. Hope you can kindly understand.
And we have noted on our web that if you ordered items which are not all with "Stock in US", your order may be separated and despatched from different warehouse. Moreover, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country because the logistics company needs time updating the information. We never try to deceive you, hope you can trust us. Could you please give us the order number so that we can check your order clearly? We promise that your problems will be solved perfectly.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
I discovered this site a few months ago and I've become a huge fan. Such a fab selection of products and at such great value and fast delivery. I don't have a huge income and had previously struggled to refresh my wardrobe. I would recommend this site to everyone. Customer service are always happy to help. Very happy customer.
Well the first time I order it came very fast. This is my second time ordering i order three things on November 30 but I did the expedited shipping which 5-7 days it was shipped dec 1 and it says it's in
North Brunswick NJ.
Dear customer,
Nice day.
Thank you for choosing SheIn again, but we are really sorry for keeping you waiting so much time this time.
We have noted on our web that the delivery time to your country usually takes 5-7 business days rather than 5-7 days. Hope you can kindly understand. Moreover, we noticed that the items you ordered are not stock in US, so we need to ship these items to you from our warehouse. That is caused the delay of your package. We sincerely apologize for that and sorry for letting you down.
We have checked for you, and found that your package has been arrived at your country already, the logistics may be updated within following several business days. Hope you can trust us. Thank you for letting us know your problems, we will pay attention to it in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
I purchase a jacket (via Amazon) from this company. I ordered a size 8/10 for my size 4 daughter. The jacket was still wayyyy too small. I returned the jacket, according to their instructions - and they now claim they never received it. Now am I not only out of my initial $40 - I'm also out the additional shipping charges to return it! Do not advise using them! So very disappointed
Dear customer,
Nice day.
Sorry for keeping you waiting and all the worries we brought you.
Really sorry to hear that our item can not fit your daughter well and you have returned to us. Actually different styles and items have different sizes, you can see the detailed size description of the item you ordered. SheIn is an honest fashion company and you are our valuable customer, we never try to bring you such troubles.
As we really did not receive your return package before, we could not refund to you at that time. Hope you can trust us. Now we have checked for you, and found that your package has back to our warehouse. Please no worry, we never neglect your problems and we will inform our colleagues to arrange the refund for you as soon as possible. When it is done, the refund will be back to your account within 3-5 business days. We sincerely apologize for all the inconvenience, please accept our sincere apologies.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
Nice company and their activities really fantastic, love this company and there stuff, first time I ordered from this site, I am so happy to this service, Thanks for all, give good service, Thanks.
I ordered two sweaters for my mom's birthday on November 24th and I still haven't received them. They said they would both ship in 24 hours after processing. Aware that it would take a while, I paid $12.90 for expedited shipping which said it would take 1-2 business days. I STILL HAVE NOT RECEIVED THESE ITEMS - IT'S BEEN TWO WEEKS. I contacted the company and they sent me pictures of their shipping policy. I asked legitimate questions and they repeatedly apologized and sent me more pictures of the policy that I'd already read.
The clothes look cute but I would NEVER order from them again because of their terrible shipping and the fact that they do not offer a telephone number.
Terrible shipping. Terrible customer service.
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
In general, we can ship these items marked with “ships in 24hrs” within 24hrs as we promised, but we noticed that one sweater in your order sells well, this incident is really out of our expectation. In order not to you inconvenience, we decided to ship your items together. We sincerely apologize for our inappropriate decision. Please accept our sincere apologies.
And because we are the online shop, we do not have the phone number. Hope you can kindly understand. We have checked for you, and found that your package has been shipped on Dec 1st. The logistics information shows that your package has been arrived at your country already, you may receive your package soon. Really sorry for the delay of your package.We will pay attention to this problem and do better in the future. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
I ordered the black short sleeve off the shoulder bodycon dress, hoping that it would get here in time to wear to my event. Not only did it come in time, but the dress was absolutely beautiful. The quality was great, and shipping was fast and easy! I will definitely be purchasing more clothes.
Really amazing product. I ordered a dress from Shelnside last night. I found that it is to be very stylish. The ordering process was easy and it shipped VERY fast. It fit like a glove! Very high quality material for the price and the color was accurate to the description
There has been a long wait until I got all of my products (total of 7) One of my items, the Christmas sweater, did not ship until the 21st (I ordered them on November 27th) and i was afraid that it wouldn't arrive before Christmas, but miraculously, it arrived today! Although it took them a long time to ship all my stuff, I am satisfied with the quality and style of the clothes. Sheinside also responded fast to my review on SiteJabber and tried their best to satisfy me. Since the shipping process wasn't all that good, I'm taking a star off, but since they all came before Christmas, I am changing my 2 star rating to 4 star rating.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting so much time.
We have checked for you, and found that items you ordered which are not all with "Stock in US", so your order has been separated and despatched from different warehouse. Hope you can kindly understand.
In order to bring you no more inconvenience, we decided to ship your remaining items in one package. As our customer service mentioned that the item you referred to belongs to the best-selling product, it takes us more time to customize and stock it. Hope you can kindly understand. If you are eager for these items, we can divide your remaining items into two packages. What do you think of our proposal? Please remember that you are our valuable customer, we will do anything that we can to meet your requirements. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
I ordered a really cute black dress for my birthday tomorrow last Saturday and I chose expedited shipping but according to FedEx my package still has not been shipped to them. I am very upset because I was looking forward to wearing that dress for my birthday and now I do not have a dress.
Dear customer,
Nice day.
Thank you for trusting us and choosing us.
Generally we need 3-7 business days to process your order rather than 3-7 days, and our website has mentioned that the processing time is not included in the "delivery time". Hope you can kindly understand.
Sorry for letting you down, but we did not do it intentionally. We noticed that items you ordered have been divided into two packages in order to save your time. The first package has been shipped on Dec 1st, the logistics information shows that your package is in transit, you will receive your package soon. About the second package, it has been shipped to you on Dec 2nd. We found that the items in this package are not stock in US, so we need to ship them from our other warehouse. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. Hope you can understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I wanted to test the quality of this website's products so I just ordered a single dress. It arrived a week after ordering because the stock was in the US but upon arrival I was horrified to find that the straps of the dress was sown all wrong, so I couldn't even hook my back part. I thought it was a small mistake so I had to fix the straps and when I tried it on, the entire back part was completely crooked. Upon further inspection when I wore the dress, it was completely CROOKED. The top part didn't even fit properly. I wrote to the website but all i was given was a ticket and I haven't received any response yet. Poor poor quality and handiwork, don't trust this site, it's just poorly made chinese clothing at throwaway prices. It's better to invest in a dress that actually looks like the website picture.
Dear customer,
Nice day.
Thank you for choosing SheIn.
Sorry for keeping you waiting and all the troubles we brought you.
We sincerely apologize that you are unsatisfied with our item. Actually we have checked every item carefully before the shipment, this incident is really out of our expectation. But please no worry, we pay attention to the problems of our customers, and we never shirk our responsibility. Hope you can trust us.
Sorry for the late reply, but we did not do it on purpose. Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apologies. We noticed that our customer service have replied you and also offered you the proposal. What do you think of this proposal? You are our precious customer, we promise that your problems will be solved perfectly. Hope you can understand and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
I bought 1 dress and a top too and it was fit perfectly. It was my size and i love them both. It was on sale and the price was good too. That was the 1st time i bought here but i will buy more in the next sale. Here in israel all the clothes are too expensive and what i bought there will cost me twice in israel or even more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
Nice day.
Sorry for keeping you waiting so much time and all the inconvenience we have brought you.
Because we were at weekend before, it caused the delay of our reply. Really sorry for that. We promise that once our colleagues see your news and emails, they will reply to you soon.
We checked your order carefully, and found that the shipping way you chose before is expedited shipping, it will be slower than express shipping. Hope you can kindly understand. We also noticed that your package has been arrived at your country already, you can track your package now. In order to protect your privacy, we will send you the detailed tracking information via email later, and you may receive your package very soon.
Please remeber that your satisfaction is our best comfort, and it is not only our responsibility but also our honor to help you remove your worries. Hope you can kindly trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.