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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1913th among Women's Clothing sites.
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I ordered a dress from shein.com as well as some bottoms. The website was pretty easy to use and navigate through, I easily found what I was looking for. There were a number of different payment options, no fusses there. I used standard shipping and still got my order before expected. My stuff packed nicely and there was no damage to the clothes. I have to say, the quality was very good! And the size was a perfect fit! Yaa! The design was just as described on the website and I simply love it!
I placed an order on 11/27 and today is 12/21. Its is now 6 days shy of a month and no order has been received. I just received a tracking number on 12/15. When I go to check the tracking there is no expected delivery date, the package is not in transit and every time I try to contact someone they tell me to be patient the order will update once its in the united states. I just ordered something from CHINA off of Aliexpress and it took 2 days for my order to arrive and I was able to track the order all the way from China to my doorstep. I am very disappointed in SheIn.com. Who ever posted good reviews is lying. The customer service is horrible and there is no one to speak with besides sending emails or opening a ticket. INCONVENIENT! I NEEDED MY ORDER BEFORE CHRISTMAS! IT SHOULD HAVE BEN HERE BY NOW. I chose expedited shipping with according to the site should take 4-7 business days... NO ORDER IN SITE! I NEED A REFUND, FREE ITEMS OR SOMETHING. THIS IS RIDICULOUS!
I am very disappointed because I have had to sign up with two different emails just to see if I could fine my order. They took the money out of my account and I still do not have the dresses I ordered over 3 week ago. I ordered them on Dec 7th 2015 it is now Dec. 21 not response by email and when you click to chat it doesn't work. I am so pissed. And of course you cannot call them. I hope they read this and my email address is *******@gmail.com
Dear customer,
Nice day.
Sorry for all the troubles we have brought you.
But we are a little confused why do you need to sign up with two different emails. Is there something wrong with your order?
We have used your email address to check for you, and found that you placed two orders on our web before. We have shipped your order CZK5444 on Dec 8th, the logistics information shows that your package has been arrived at your country. You may received it very soon. With regard to order KCC5422, it is still under processing. As it sells well, we need more time to stock this item. Once the items stocked well, we will arrange the shipment for you as soon as possible. Hope you can kindly understand us.
We sincerely apologize for letting you down, but we did not do it intentionally. Which email address have you contacted us? We need to confirm with you. As we are the online shop, you can submit a Customer Service ticket directly, our customer service will help you solve your problems. Hope you can trust us and give us one chance.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
My son ordered a jacket for his Mom on 12/16. The tracking update via FedEx is that the label has been printed. No other updates. We thought it was sketchy, but took a shot to the jacket she wanted. Should have known better. Probably out the cash too...
If this gets to him before Christmas, I will change my review.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a long vest looked great in the pic finally received it 3 weeks later and it's awful! Looks like a vest made of felt I could've went to a craft store, bought felt and made this! The model in the pic had her hands in her pockets my pockets came sewn shut! I ordered a dress and two shirts also all were poor quality and nothing like the pics on the site. You live and you learn
Dear customer,
Nice day.
Really sorry to hear that you are unsatisfied with our items.
Due to light and pixel problems, the slight difference between the shown pictures and the real items can not be fully avoided. Hope you can understand. Generally we have taken every item to do the quality-test carefully, you can take photos of these items, and then send us some images which can show any clear difference so that we can confirm with our factory.
SheIn pays attention to the problems of our customers, we never neglect you and shirk our responsibility. We will be responsible for any quality problems caused by us after confirmation. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I was looking for a New Year's dress and a friend recommend SheInside! I was impressed with the reasonable pricing and all the merchandise they had for me to choose from! It was so hard to pick one, but I chose the Black Cami Plunge Criss Cross Dress! So cute on me I wish I could upload pictures. My dress was so affordable and free shipping helped a lot! I already have dress, it took no time for me to receive it! I will be shopping here for now on.
My first order of 3 dress arrived in 5 days I was shocked at how quick they arrived. Not the same for my second or third order. So far the second order has been 26 days, and after 10 days of the third order it is still sitting in Processing. What is the longest someone waited,? I can also see that some peoples orders have not arrived after a couple of months. This web site should be shut down, I wish I had read this forum first, as I would have not bothered, although my first 3 dress's were stunning, I was very pleased with them, I just want my other two delivered...
Dear customer,
Nice day.
Thank you for choosing SheIn again and sorry for keeping you waiting so much time.
We sincerely apologize for that. Please accept our unreserved apologies. We have checked for you, and found that your order ZBB5265 has been shipped on Nov 28th already. But As you mentioned that you have not received this order, so we contacted our local post office again and to find where your package is. We are really sorry to tell you that you package has been lost during the process of the transportation. We did not imagine it would be happen, it is really beyond our expectation. Sorry for all the troubles we have brought you. But your satisfaction is our comfort, would you like us to arrange the reshipment for you or refund to you? We need to confirm with you.
With regard to order CYL5450, we have shipped it on Dec 21st. Because the logistics company needs time to update the information, once we get the tracking number from the logistics company, we will inform you as soon as possible. Thank you for your review so that we can know our disadvantage, we will pay attention your problems and speed our transportation. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I was kinda very low on budget and when i chose a dress from them i thought they will charge very high as the dress was very good looking and quality was good enough but when i heard the price i was like omg never thought they can make such a good dress on that low budget thanks to sheinside will use you guys again
4 of my friend tried them and i did also after hearing from my friends and yes they are good with design and they communicate perfectly with the customers i am happy about there service and ya who ever in confusion you can give them a try.
As quoted below, "When it is done, the refund will be back to your account within 3-5 business days. We sincerely apologize for all the inconvenience, please accept our sincere apologies." However, when I ordered an item and started a chat with a customer service rep, I was told 15-20 days. I tried to cancel my item within an hour after I order the item and I was told 15-20 days?! I would love the 3-5 business days refund. If I see it refunded in 3-5 days, I would shop there again. However, after 3-5 business days I will be calling my bank for an immediate refund due to theft of not receiving a refund. The order is still processing and my payment on my credit card statement still says pending, which means that it should be extremely easy to refund me. I will give them 5 stars when they refund my order.
Dear customer,
Nice day.
Sorry for all the misunderstandings between us.
And sorry to hear that you want to cancel the whole order due to time of the refund, we sincerely apologize for that.
Actually different types of the payments have the different time of the refund, the time of 3-5 business days you mentioned is the payment of the paypal, hope you can kindly understand. But we have checked for you, and found that you use the credit card to place the order. Because the bank needs time to deal with the refund, it may be back to your account within 15-20 days.
SheIn is an legal fashion company, we never try to deceive our customers, and we are very willing to help you solve your problems. Sorry for all the worries we have brought you. But please no worry, we have informed our colleagues to arrange the refund for you, hope you can trust us and give us one chance again.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
The whole shopping experience was really really good. The seller is helpful and nice anything you dont understand, they will help you to figure it out. Very patient as well they dont force you into buying anything with upsell techniques. The website is easy to understand which makes for an easier and better experience and the shipping was great. I would definitely recommend them to anybody!
It was my daughters birthday and i was like no idea what kid of dress i should give so i tell them its his birthday and my budget and they did it all and main part is my daugter was so happy with the dress thanks to you guyz for this great work prefer them to use thos who thinking about there work
I ordered from this site 2 weeks ago... my shipment is still "processing" I have emailed them twice since it said it would be shipped out max in 7 days. Both times they said the same thing that I picked a best seller and they would let me know when it was ready. Aka they didn't do anything. Very annoyed because I was planning on wearing one of the outfits for Christmas but now I know that it won't be here in time. Also annoyed because they have some cute clothes and decent prices. But I would rather pay more and actually receive my items
Dear customer,
Nice day.
Really sorry for keeping you waiting so much time.
In general, processing time usually takes 3-7 business days, and it is not include in the "delivery time". Hope you can kindly understand. We noticed that one item in your order is still under processing because of best-selling product, it is really out of our expectation. We also sincerely apologize for the delay of your package.
Sorry for letting you down, but SheIn never neglects your problems. If you are eager for these items, we can ship the items which have been stocked well to you first. What do you think of our proposal? You can give us your answer via email, and we will do anything that we can to meet your requirements.
Waiting for your reply.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes
I am really happy with the service of sheinside. They realy do care about there customer and they are very polite to there customers and they are very fast on delivery overall found them great keep up the good work thanks
The items I ordered came within a week and a half, which is great and were pretty good quality. Initially, I had problems with my order as a result of being bombarded with duty fees which I did not account for at the time of checking out. However, if you refer to their fine print it does mention that you may receive duty fees and taxes depending on your country; so please refer to your countries rules before purchasing in order to avoid this.
Upon discussing this issue with the reps at Sheinside, they were very helpful and replied emails very quickly. Overall, good customer service and good quality in a timely manner.
Dear customer,
Nice day.
Thank you for choosing SheIn and we are glad to hear that you are happy with our items.
But we are really sorry for all the misunderstandings between us.
The additional fee you mentioned may be the clearance customs fee, our website has mentioned that we could not guarantee no taxes, you can refer to http://www.shein.com/FAQ-a-366.html for the detailed information. Hope you can kindly understand. Moreover, you also can send us the screenshot of the receipt so that we can check for you clearly. After confirmation, we will do appropriate compensation in case where there are additional fees.
SheIn is an legal fashion company, we pay attention to your problems. Once you had the problems, we will try our best to do anything that we can to meet your requirements. Hope you can understand and trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I ordered a few items, all of which were shipped quickly and got here when they were expected to. Everything is of great quality and look even more amazing than they did online! I will definitely be shopping here again. In fact, I'll probably be using this site for all of my clothes-shopping needs from now on!
I've ordered from SheIn three times now. The first time, the product was as described but pretty small. That's when I learned YOU HAVE TO GO UP AT LEAST ONE SIZE. I am normally a size 4/6,5"6 and around 130 lbs and I order a large or extra large in everything I buy from this site. The fabric is cheap and so it will always fit tighter. The next order, I had ordered a gray dress and it came in lilac purple. Obviously that was not good, but I didn't mind the color so I kept it. Also read the website reviews before you buy! Sometimes people add pictures with their reviews and you can see how sometimes they don't look the same as the website picture shown. Overall, I haven't found this website to be a scam, it's just pretty poor quality, but you get what you pay for! (Very inexpensive!) If you chose to spend more on better quality, quick shipping and good customer service, then this site isn't for you. I will probably continue ordering though because I like the unique clothing for cheap prices and don't mind the negatives.
Hello, this is my very first online review that I have ever wrote, and I think this experience deserves it. I'm going to start from the beginning. I was so excited to order from SheIn. Everything on the website/app looks wonderful and everything costs so little. I placed an order ($182 worth- after discounts) on 11/30/2015, with express shipping. Two days later, I placed another order ($99 worth-after discounts)... 7 days passed until I got a notification stating that half of my first order had been shipped. I checked the website's information on Shipping Info and it does state that preparation usually takes 3-7 business days. The same thing happened to my second order, except they shipped the entire thing, not just half of it. Tracking said "Information received in Singapore" for the next 4 days. A few days have passed and finally it says that they are expected to be delivered by tomorrow night. This is the start of week 3, since I placed my orders with express shipping. I asked customer service about part 2 of my first order and they explained that some of my items aren't available as they are very popular. I completely understand that... it's the holiday season. Everything goes out of stock... I asked, "For the items that are still not shipped yet, can you send the ones that are prepared and let the ones out of stock wait behind?" SheIn response: "Dear xxxxxxx xx, Thank you for you message, We are so sorry about that. For the rest of the items, only one item dress ******* is prepared well, how about you wait patiently and we send them together to you. Any questions, feel free to contact us. Sincerely, Customer service SheIn.com"...(how about you wait patiently and we send them together to you?) Really? This is week 3 since I ordered and I get this response? I had the idea that Express shipping meant I would get it fast and only 1 item is in stock that they won't even send me. How much longer will I have to wait until they're finally in-stock, and then processed, and then shipped and finally delivered? Okay I'll sit here and wait patiently. I just hope my other 2 packages arrive tomorrow as expected. Will update soon. Thanks to those who actually read everything.
I should have known that the low prices were too good to be true. I bought two dresses for about $20 each. They looked great in the photos, but once I got them the material was cheap and the small (smallest size) looked huge on me. I ended up donating them to Good will - I couldn't even wear them once!
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your recent purchase.
But we are a little confused about your order, we have checked for you, and found that your order just has one item and this order was placed on July. Is there something wrong with your order number? We need to confirm with you.
The difference between the real items and the shown pictures can not be fully avoided because of light and pixel problems, you can send us some images which can show any defects. About the size, actually different styles and items have different sizes, you can refer to our size guide and take photos of the measurement of the item so that we can confirm with our factory. After confirmation, we will be responsible for any quality and size problems caused by us. Hope you can kindly understand. All of you are our precious customer, we will try our best to help you solve your problems.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
First off it is so difficult to get in touch with someone from this company. I ordered 5 dressed from them. On December 1 I received tracking info on 3 of my dressed and they got to my house in about 4 days. Was very pleased. Then on December 2 I got the tracking information for the other dresses. I looked yesterday because i was concerned with why I haven't received the rest of my order and FedEx tracking still says "label created" they put a label on it so they could tell me it shipped but it is apparently sitting in a box somewhere until they decide to send it. I sent in a "ticket" because it is the only way to reach them and they said I just don't understand how tracking info works! So they insulted my intelligence and lied to me. Will NEVER use this company and will NEVER recommend them to anyone, if you want you order on time don't waste your money here!
Dear customer,
Nice day.
Thank you for choosing SheIn.
We are glad to hear that you are satisfied with previous three items, but we sincerely apologize for letting you down with the remaining items.
We have checked for you, and found that your order has been divided into two packages in order to bring you convenience. Also we noticed that the remaining two items you mentioned are not stock in US, so we need to ship them from our other warehouse, that is why caused the delay of your package. Really sorry for all the inconvenience. About label created, actually we really shipped your items on Dec 2nd, but sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. We never try to lie to you and ignore your problems, the logistics information shows that your package is in transit, you can track your package now. If you meet some problems later, you also can contact us via email, we are always willing to serve you.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your important feedback with us regarding your recent purchase.
Generally our processing time takes 3-7 business days, and our website has mentioned that it is not included in the “delivery time”. We noticed that one item in your order sells well, so we need more time to customize and stock it. In order to bring you no more inconvenience, we decided to ship your two items in one package. Moreover, we know that you have contacted our customer service before, and your requirement of the delivery time is Dec 12th.
As the package surely could not be delivered to you on Dec 12th, and in order to you can receive your package safely, we did not arrange the shipment for you. That is why caused the delay of your package. Please accept our apologies. As you mentioned that you still want the order later, we found that your package has been shipped on Dec 16th already. Because the logistics company needs to update the information and Black Friday before, you may get the detailed tracking information until it has been arrived at your country. Hope you can trust us.
All of you are important for us, we are willing to offer you the better online shopping experience, and your satisfaction is our best aim. We will improve the quality of our service and speed up our transportation in the future.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards