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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1913th among Women's Clothing sites.
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I ordered these beautiful, brush-pointed toe boots and couldn't have been more impressed by both the style of the boots and the service!
I had never used this site before and was skeptical about the quality and intergrity of both the product and delivery. However, everything arrived promptly and I was more than pleased to recommend this site to others!
I ordered off of SheInside not too long ago and I had a great experience! Shipping was very fast and it came very well packaged. I mainly ordered through here due to the cheaper prices and overall, the quality was pretty good!
Sheinside always has trendy and simple clothes that become essentials to my closet! I loved my new shorts as i can pair them with anything! I will continue to shop at this website!"
I received the items just days after ordering, and both the dress and skirt are BEAUTIFUL and fit PERFECTLY! I bought a skirt and dress from Sheinside. It was a grey dress and a black asymmetrical skirt. I was hesitant because they were so inexpensive and beyond affordable.
My first order was great. Timing was impeccable and i got standard shipping. This time I PAID for express shipping and had to wait quite awhile. Customer service responses were kinda standardized so basically if you don't mind playing the waiting game you'll be fine. Unfortunately I was in a rush so wasn't too happy about not being properly informed. The products themselves are great though. Hope this helps!
Where the hell is my order? Every time i go to track my order it says only the label was created. And its been a week now. Don't order nothing from this website
Dear customer,
Nice day.
Sorry for the late reply.
Due to weekend and time difference before, we sincerely apologize for the delay of our reply.
We have checked for you, and found that your package really has been shipped on Dec 24th already. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. Also due to Christmas, it may caused a little delay of updating the information. Hope you can kindly understand.
You are our valuable customers, it is not only our duty but also our honor to offer you the best online shopping experience. We will do anything that we can to meet your requirements.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
Good collection and good price range. Everyone can use them specially this shop is customized for girls and that's what i felt. My little sister told me about them and this was my first time here i brought a tops quality was great and fittings was the best. Sure will you guyz again
I love this Sheinside.com. Its very good place to look for alternative and unique fashion. It is Excellent website for online shopping. I am very happy and totally satisfy with Sheinside.com. I bought three products: Black Sleeveless Bohemia Print Tie-waist Dress, Yellow Deep V Neck Long Sleeve Bodycon Lace Dress and Black Deep V Neck With Lace Dress. I love all these three products. They fit me perfectly.
Really! I was impressed with the reasonable pricing and all the merchandise they had for me to choose from. My dress was so affordable and free shipping helped a lot! I already have dress and the most remarkable matter is that it took no time for me to receive it! I highly recommended to all
Wow! Really the quality and color of the dress is great. My all friends liked that. The service of the Shelnside also quick and price is reasonable. I highly recommended to all.
I've never dealt with worse customer service in my life. There is no customer service phone number or email to contact. I never got half my order. I order in October so it would definitely be delivered to me by Christmas, yet it still was not. I tried everything to get in contact with a representitive but could not. I spent over 500$ on that website and recieved about 100$ worth of it in the mail. Absolutely outrageous. 2 months and they could not get my package to me. I have never been so upset because this was suppose to be all my daughters Christmas presents. Now, it is 2 days before Christmas and I have nothing to give her. I would have offered anything for them to overnight it and get it here in time, but I couldn't even ask that of them since I had no way of contacting them. I'm outraged. Do not order from this site, it is a scam.
Dear customer,
Nice day.
Sorry for the late reply and all the worries we have brought you.
We have checked for you, and found that the date of your order is Dec 2nd rather than October you mentioned. Is there something wrong with your order number? We need to confirm with you.
Also in order to save your time, we have divided your items into several packages. As you mentioned that you have received first package that value US$100 already, and we also noticed that the second package has also been delivered to you today already. Have you received this package? We also need to confirm with you. About the remaining two items, once these two items stocked well, we will arrange the shipment for you as soon as possible. Hope you can kindly understand.
Please remember that SheIn values every customer, your satisfaction is our best comfort, all the employees of SheIn are trying our best to achieve this goal. Actually you can contact our online customer service directly by submitting a Customer Service ticket or contact us via email. The email address is [email protected].
Merry Christmas!
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
The website looked very professional... I had no idea this stuff was made in China and shipped on a row boat to the US so that it took weeks upon weeks to arrive.
Most annoying is that they big a big deal of SAYING they ship your stuff within 24 hours... so you think... great! But like it said... it takes FOREVER to arrive. Ordered a dress 3 of Dec and probably won't arrive for Xmas. Customer service is prompt on chat... but you can tell it's foreigners typing in canned responses in English to the problems people must be complaining about daily. And if you want a refund they make it such a hassle you will end up saying F it.
NEVER AGAIN. And I haven't even got my dresses yet but I'm not expecting much at this point.
Dear customer,
Nice day.
Sorry for keeping you waiting so much time.
Thank you for your support first, actually SheIn is the online shop based on China, but we also have the warehouse in US. If you ordered items which are not stock in US, your order will be despatched from other warehouse rather than US. Hope you can understand.
In general, we can ship these items which are marked with "Ships In 24hrs" with 24hrs, but we noticed that one item in your order sells well, we need more time to customize and stock it, so it caused the delay of the shipment. This incident is really out of our expectation. Please accept our sincere apologies.
Sorry to hear that you are not happy with our customer service, actually you are our precious customer, serving you is our aim. We will perfect ourselves and do better in the future. Hope you can trust us. The logistics shows that your package has been delivered to you, have you received it? We need to confirm with you.
Merry Christmas!
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
Really The Shelnside is a great side for shopping. I was impressed with the reasonable pricing and it was so easy to choose dresses from here. So cute looking on me to wear the dresses. My dress was so affordable and free shipping helped a lot! I already bought 5 dresses from here. I highly recommended to all!
I've ordered several items from this site and they all have been really nice!
FUTURE BUYER BEWARE! I would give them zero stars if I could, $#*!ty company with crappy cheap clothes. You will get what you paid for, basically cheap China crap they try to sell to you, and steal stock photos of items from other company's websites, even though the item looks nothing like the picture. Don't even rely on the reviews on the website because most of them are only up there if your review is approved by them, aka if they don't like your honest review they won't approve your review so no one can see it. I got a pair of shorts that were horribly cheap/ made and mention it was too big with one star in my review, and they declined my review because it wasn't five stars. Scam. Scam company. Just overall scam. NEVER SHOPPING THERE AGIAN. Crappy $#*! company!
Dear customer,
Nice day.
Really sorry for bringing you such negative impression.
And sorry to hear that you are unhappy with our items. The slight difference between real items and shown pictures can not be fully avoided because of light and pixel problems. Moreover, due to manual measurement, there may be up to 2-3cm error. Hope you can understand. But we never try to neglect your problems, you can send us some images which can show any defects and the clear measurement of the item so that we can confirm with our factory. After confirmation, we will be responsible for size and quality problems caused by us.
Our company has our own designers and models, hope you can trust us. Moreover, we sincerely apologize for the reviews you mentioned, but we never deceive our customers. It might be caused by the system, and the review needs time to show up. We have informed our our colleagues to help you figure out its problems already, you can check your review later. SheIn pays attention to any reviews of our customers, we never try to ignore these reviews. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
My sister recommended them and i was kinda worried about some bad comments but i believed in my sister and gave them a try but they are good with there work and didn't found any bad issues with the dress quality as they are selling quality-full dresses. Highly recommend them to use.
They are fast, They sell Good quality products, they got unique designs, they co-operate, They helps you and above all they gives importance to your time and money i am using them for like more then a year never found them bad on what they do. Will recommended them to anyone who is looking for a longtime relationship with a shop for getting the best.
They got pretty much good collection. Used them 2 times and both of the time i got my thing done and they worked it pretty well. Both times quality was perfect and they delivered on right time. Thanks to sheinside will use again
I made a couple of purchase from Sheinside recently including jacket, blouse and dresses. Overall the quality of their clothes is good and the price is very reasonable. I contacted the customer service twice and they solved my problem quickly and professionally.
[Updated]
I was really mad at first, but all of my items were finally delivered at 12/24/2015, and the shipment status was also updated at the same day. I doubted it was Shein's fault before the arrival, but browsing the delivery condition in Hong Kong and getting to know that purchased items already left Shein at the expected shipment date, I decided to give one more try for this company. The items I've purchased were this time exactly what I expected, and I'd like to appreciate Shein for providing clothes on a great price. I received a lot of compliments during the holiday season for my blouse and skirts. But please, next time hope the processing time for "ship within 24 hours" is made on time as it is promised. Thanks and sorry for the misunderstanding, Shein.
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If you're patient enough to wait for almost a month to receive your purchased items, then give it a try or else step away from this site. This is my second time with Shein.com and again, it turned out to be totally a mess. I spent $280 when first purchasing from this clothing site. It almost took a month to receive all my items. But since only a few of them were "ship within 24 hours," I decided to try one more time with Shein. Honestly, you get for what you pay for. Most of the clothes are made up of cheap materials and not identical with the image. But their pricing deal seemed not a bad option for trying different styles, so this time, I bought a bunch of stuff that are all "ship within 24 hours."
The date I placed my order was Dec 4, and 3 out of 18 items arrived within a week. When tracking the rest of the 15 items, they are being stuck in "shipment information received" since Dec 10, and there is no status update, no delivery being made until now. (Dec 22) I contacted customer service for a refund, and all they say is that they can't process a refund for the items being already shipped and also the carrier sometimes needs time to update their status. IT HAS BEEN 12 DAYS AFTER THE SAME STATUS! Although it's holiday season, something has to be at least in actual transit. Again, it's taking a month to receive the stuff from She.in no matter what items I chose. Screwed up with my plan for the holiday outfits. So step away if you don't want to waste your time, or give it a try for at least a month and a half prior to your event.
Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn again.
But we are really sorry for letting you down this time. We sincerely apologize for that. Generally we can ship these items which marked with "Ships In 24hrs" within 24hrs as we promised, but we noticed that 15 items in your order are stock in US except 3 items you mentioned, so your order has been separated and despatched from different warehouse. Also due to light and pixel problems, the difference between the real items and shown pictures can not be fully avoided. Hope you can kindly understand.
Your remaining 15 items were really shipped on Dec 8th, there may be a little dealy of your package because of Black Friday before, but we did not do it on purpose. Moreover, because the logistics company really needs time to update the information, sometimes we could not get the detailed tracking information in time. But please no worry, we never neglect your problems. We have informed our colleagues in the logistics department to help you urge the logistics company, you may receive your package soon. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for choosing SheIn again.
But we are really sorry for letting you down and keeping you waiting this time。
In general, processing time usually takes 3-7 business days, and it is not included in the "delivery time". We also noticed that your order is free shipping, have you paid extra shipping fee? We need to confirm with you.
Sorry to hear that you are unsatisfied with customer service's replies. But SheIn never try to neglect your problems, we have checked your order clearly, and found that all the items in your order have been shipped out in one package. In order to protect your personal privacy, we will give you the detailed tracking information via email later. Hope you can trust us.
The logistics company needs time to update the information, that is why you could not track your package at that time. We noticed that your package has been arrived at your country already, you will receive it very soon.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards