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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1915th among Women's Clothing sites.
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*This order was placed Aug 2016, I tried to leave a new review and it updated my old one instead * I recently placed 4 separate orders from this company, all arrived within 2 weeks (I honestly had expected it to take a little longer so I was pleasantly surprised), I loved all the items only two items didn't fit and it was very easy to return the clothes that didn't fit, they issued a refund within a day or two after they received the clothes back, no hassles whatsoever and customer service was great!
Really a great service. I bought a Necklaces from sheinside.com and this guys are rally awesome. They delivered the product just in time and the product is so beautiful. My Order number is: HAK4800. I will order again. Thank You...
Order #APH5511 was suppose to be express delivered before Christmas never got there then some how the order got loss. Now the order is being sent back to shein.com. How can I get my money back and get my order sent to the person it was suppose to be sent to. I Dont know this mix up happen because this has not happen before?
I ordered a navy blue jacket and a multi-colored sweatshirt from this website. It was a total of $42.74, & i purchased the items the day after christmas. The payment was successful & the website said to expect your order in 4-7 days. This is the 8th business day & i still have not recieved my purchased items. I need to know what day they will arrive and i need the tracking information. If not, i need a refund of my money. My email is *******@gmail.com
Dear customer,
Nice day.
Sorry for keeping you waiting.
We noticed that items you ordered which are not with "Stock in US", so we need to despatch your package from other warehouse rather than US. Moreover, our website has mentioned that the delivery time usually takes 4-7 business days, and the processing time is not included in the "delivery time". Hope you can kindly understand.
We have checked for you, and found that your package has been arrived at your country already, you can track it later. We trust you will receive your package soon. Please remember that all of you are important for us, we are willing to serve you.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
Didnt found anything wrong with them. I ordered 2 tops and got those right on time and the quality was standard. I heard about them from my friend he is using them for 9 months now and he also don't have any negative issues about them
Really quick delivery and variety of choice in Shelnside. I really like shopping from here because here a lot of collection of dress and I often get my best choice. The service of Shelnside is really mind-blowing and helpful to customer. I highly recommended the Shelnside!
One thing I'll say is all the clothes I've ever got from here have actually been great and are true to size and picture. Previously my orders took about 30-40 days to arrive, this time I ended up getting express courier shipping that I actually did not order (or want) which ended up getting me a DHL bill for $22. I had to ask quite a few times but SheIn was great to give me a refund to cover that cost! So I am a very happy customer now to have my items and not had to pay that nasty DHL bill.
They are very helpful when it comes to solving confusion but I wish i was told a crucial fact before i used my coupon that i learned wasn't usable after it didn't work. Other than that, their shipping is fast and their clothing items are neatly packed
I am very surprised to see all these good reviews as the website is the biggest scam i have ever seen.
I was pretty naive to spend 200euros for what I ordered.
1- they say they will ship your order within 24hours ( when it is specified- depending on the items you chose) - After 5 days, my order was still pounding. After that, the UPS has been create, but only to stay in their factory for another few days.
After day, the wait wasn't really long but they delivered the package to the wrong address ( i have no doubt that it is UPS's fault, but this didn't add any good to the she inside experience)
2- I tried all the clothes and really had a big laugh. The material is so poor that I didn't know it was possible to look so sh$t. Low prices, low quality you say? But on the pictures the items didn't look anything like what I received.
The shapes were really bad, way bigger than on the pictures ( it was One size items)
Seams coming off, lose treads everywhere...
3 - I then realized that I had to pay for the return - which costs me 35 euros
4 - they received the package 5 days ago but they are still telling me they didn't.
5 - I wrote some reviews for the soothes that i bought and of course, they did not approve them.
Why would you have a review option if you don't validate the bad ones?
I am really starting to think that all the ppl who posted good reviews have been " bought " somehow by the website ( discount, free stuff, free shipping maybe?)
My experience with she inside was absolutely terrible and I will never buy in this website ever again, and you shouldn't either if you don't want to waste your money and your time.
For the final review here, I have to put 5 stars for the price but 0 for the cost of return shipping.
Dear customer,
Nice day.
Sorry for all the misunderstandings and inconvenience we have brought you.
We have checked for you, and found that three items in your order sells well, so it caused a little delay of the shipment. Please accept our unreserved apologies.
We are sorry to hear that you were unsatisfied with our items and you have returned items to us, we have taken every item to do quality-test and checked parcel carefully before the shipment. There may be slight difference because of light and pixel problems, actually you can take photos of the items which can show any clear defects and differences before returning items.
About the reviews you mentioned, we really did not do it on purpose, it might be caused by the system. SheIn cherishes our every customer, we never neglect your reviews. All the reviews come from our customers, we have informed our colleagues to figure out its problems, you can check it later. Hope you can trust us.
Sorry for letting you down regarding your return package. As our warehouse needs time to update the information, moreover, you did not offer us tracking number of your return package so that we could not track it. Really sorry for the delay of your refund.
Please no worry, we noticed that your package has been returned to our warehouse on Jan 5th already. We will inform our colleagues to arrange the refund for you as soon as possible. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
You will never get lower price then them. And product quality is standard. If you are looking for a place where you can buy many products on low price this is the best place for you. And the shipping time is also pretty good i found my dress on time.
I brought 2 tops from them and product quality was good and they shipped it right on time no delay. Most of the time i don't find perfect color match when i buy something from online based shop but some how there product matches with the picture and product on hand. Good service.
First off, this is my first time ever writing a negative review b/c I am just so ticked off. Using poor judgement I decided to do most of my Xmas shopping through their site. I ordered my purchase 2 sundays before before Xmas (11 days) with an offer that advertised 24hr shipment and 2-5 days delivery. I had not received my order in time for Christmas and when I contacted customer support about the issue they were very short, rude and unaccommodating. They said "the quick shipment didn't apply to me b/c I chose popular items" I was understanding even after they refused to compensate me in any way. I wanted to wait until I received the items before I wrote a review and I'm glad I did. I am returning EVERY SINGLE ITEM! They're cheap and almost unrecognizable to the pictures advertised. I am embarrassed to give these items as gifts and they should be embarrassed to accept money for this garbage.
Dear customer，
Nice day.
Sorry for keeping you waiting so much time.
We sincerely apologize for the delay of your package. In general, we can ship these items which marked with "Ships In 24hrs" within 24hrs, but we noticed that some items in your order are popular, we need to take more time than usual to stock these items. Moreover, we know that you have contacted our customer service and your requirement of the delivery time is Christams, because the items can not be delivered to you in time, we need to confirm with you of the delivery time again. It also caused the delay of your package. We never try to bring you such troubles, hope you can kindly understand.
We are so sorry to hear that our items can not meet your requirements. The difference between real items and pictures can not be fully avoided because of light and pixel problems. Have you returned the items to us? We need to confirm with you. Actually you can send us the images which can show any differences before returning items, any of your problems never be neglected by us. Hope you can trust us.
Looking forward to your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I ordered a dress for my sister and i thought they might take at-least 3days but as it was my sisters birthday gift and i kinda need it so early they gave me the delivery with in 1 day for my request. Keep up the good work
I absolutely love Sheinside! I recently purchased a dress from Sheinside about a month ago. I found a nice selection of fashionable items that I liked. The item I ordered came packaged very nicely and secure. They shipped out my order very quickly and professional
There is no doubt, 'sheinside.com' is a great site for shopping to look for alternative and unique fashion. I wanted to buy Army Green Tying Surplice Sleeveless V Neck Split Pockets Dress for the new years from it. So I ordered these items, and dress were shipped quickly and got here when they were expected to. Everything is of right quality and look even more amazing than their online.
I ordered a few items on December 11th and received a tracking number the very next day. Now it is three weeks later and the tracking number still says label made and my items have yet to be shipped. After contacting them over a dozen times asking when or if my order was shipped, and then finally asking to cancel it, the only responses I get are canned text saying please be patient. They even had the audicity to offer me a stupid coupon I have asked them multiple times to cancel my order but they won't. My credit card has been charged and I have nothing to show for it. I will never order from this company again. Definitely stay away!
Dear customer,
Nice day.
Sorry for all the troubles we have brought you.
We noticed that your package really has been shipped on Dec 12th, we do not know what happened about your package in the transportation process. We sincerely apologize for the delay of your package, please accept our unreserved apologies. Sometimes we may not be able to get the detailed tracking infomation until it has been arrived at your country, so we hoped you could wait patiently. Hope you can kindly understand.
But SheIn never neglects your problems, we have informed our colleagues to arrange the refund for you. You will receive the refund very soon. Your are important for us, we will do anything that we can to meet your requirements. Hope you can trust us again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
Even though I paid for express shipping here I am over a month later just receiving my order now- but not all of it, they didn't give me the earrings I ordered. I contacted them about how I ordered a Christmas sweater for an event I had and was hoping to have it in time (ordered it in November thinking I'd have plenty of time) they told me I bought too many popular items so its going to take a while as if its my fault they can't keep up with their orders. When the clothes finally got here I was completely disappointed with over half the things. Cheap material, weird smells, and not the size they said they were. After reading more reviews from here I feel as though its pointless to try to return them especially since I already had to pay an extra fee at my door just to have them delivered which I wasn't aware of. I did have a couple cute items I think I can actually wear out in public but could have easily found the same ones at a different store so best to say I won't be ordering from them again or recommending
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought you.
We sincerely apologize for that.
As our customer service mentioned that many items in your order sell well, it takes us more time to stock these items. Sorry for the delay of your package. Please accept our sincere apologies.
And sorry to hear that you are unsatisfied with items you received. Due to light and pixel problems, there may be slight difference between the real items and the shown pictures. Hope you can understand. You can send us some images which can show any defects and difference so that we can confirm with factory.
About the earrings, actually we really have shipped this item to you, it is beyond our expectation. Could you please send us the images which you have received? Moreover, you have referred to extra fee, it might be the clearance fee. We have noted on our web that we could not guarantee no customs duties or other taxes, but we will do appropriate compensation in case where there are additional fees. You can send us the screenshot of the receipt so that we can check for you, please no worry, any of your problems never be neglected by us, we promise that your problems will be solved perfectly.
Looking forward to your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I ordered from this site before with no problems, however after recently placing an order, I asked to cancel in which they refused to do so. I placed my order on the 27th of December, the next day i askes ro cancel. Then they said my order was shipped when clearly on the status of my clothes says "processing"--for expedited shipping. Expedited shipling takes up to 7 days so I don't see why they didn't refund me my money. And then once they said it was "shipped" which it wasn't they only ceeated a label which said it was going to ship on the 28(Monday). Now it's Wednesday and my stuff still havent shipped! I'm very unpleased with thr customer service as well as their false advetisement for "expedited shipping". I recommend not to order from this site.
Dear customer,
Nice day.
Sorry for all the worries we have brought you.
We have checked for you, and found that your package really has been shipped to you on Dec 28th when you contacted us before. SheIn cherishes you, we never try to deceive our customers. Hope you can trust us.
We noticed that you ordered items which are not with "Stock in US", so we need to ship your items from our other warehouse rather than US. Sometimes the logistics information may be updated until it has been arrived at your country, we are glad to tell you that your package has been arrived at your country on Dec 31st, you may get it soon.
About the expedited shipping you mentioned, actually it usually takes 4-7 business days rather than 4-7 days. You can refer to http://us.shein.com/Shipping-Info-a-280.html for the detailed information. Hope you can kindly understand.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I finally received the item (Coat) today! But after I had opened up the package, I didn't expect the coat to be so thin-I expected it to be appropriate for winter wear but clearly its not... Trying it on as well, its baggy in awkward areas such as the central part of the back and the arms. The colour was a good match though.
Also, the Shein company contacted me with details of the tracking link the morning after I posted my first review which was cool.
Overall I think you get what you pay for-from this site. I purchased a surprisingly cheap coat, and cheap it was (in terms of quality). I only was so bold and daring to buy it because I managed to get my hands on another similar coat-with similar pricing-and that was the best coat I had bought.
I read reviews on the shein coat that it was thick, would keep you warm-which was reassuring. But now i feel that reviews aren't even reliable.
This wasn't a good experience but I guess you win some and you lose some...
My advice when purchasing main pieces of clothing-go out and shop-especially if it's expensive. I'm lucky, my item is cheap and I'm not going to go through the process of sending back requesting a refund (it costs more).
I'm very unhappy with the service of this online store. At first I thought this store was just incredible cause of the prices but then I placed my order and I realize they're just horrible unorganized people. I placed my order of two items (both in stock) on 11/30 still haven't received anything I recently checked again the tracking number and it says it still in in transit supposedly to arrive 01/02 I was expecting this for xmas then it passed so I was hoping to have my stuff to wear on New Years and nope that can't be. Also when I looked at the order it says that only one of the items has been shipped and i was definitely not expecting this it only said out of stock something that didn't say when I placed the order. I'm just really frustrated I try to contact them and their customer service is mainly online and it's just BS! I still don't know when the hell in going to get my second item.
Dear customer,
Nice day.
Sorry for keeping you waiting and all the troubles we have brought you.
We noticed that one item in your order belongs to the best-selling products, so it takes us more time to customize and stock it. In order to bring you no more inconvenience, we decided to ship your order in one package. Please forgive our inappropriate decision.
All the employees of SheIn ever spared no efforts to do anything that we can to stock this item, but we also failed finally. This item is out of stock now, we did not imagine this incident would be happened. We sincerely apologize for that and keeping you waiting so much time. Would you like to choose another item to substitute it or we arrange the refund of this item for you? We need to confirm with you.
We have checked for you, and found that another item in your order has been shipped on Dec 21st, there may be a little delay because of the Christmas. Hope you can kindly understand. Please remeber that we never try to bring you such inconvenience, you are important for us, we will pay attention to your problems and perfect us to offer you the best service. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
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Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn again.
Sorry for letting you down this time and sorry to hear that you wanted to return the item to us.
Actually we have taken the shoes to do the quality-test, and we never try to bring you such troubles. Hope you can trust us. Have you returned the shoes to us? We need to confirm with you.
About the review you mentioned, we are an legal fashion company, and any of your reviews never be neglected by us intentionally. We also think that we can learn more and perfect ourselves through your reviews, we will inform our colleagues to figure out its problems. Hope you can kindly understand.
Due to time difference and weekend before, we could not reply to you in time. Submitting a ticket is an effective soultion to help you solve your problems, we can check your problems clearly through this way. Sorry to hear that you are unsatisfied with our proposal, we sincerely apologize for our inappropriate proposal. Please accept our sincere apologies. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards