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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Very impressed
January 18, 2016

Very impressed with the item once it arrived. I love the colours and design! The material is high quality and the dress is well made, you can tell a lot of are has gone into the product and that it will last as a result of this. Brought is because I wanted something lightweight and stylish for the hot summer months, and it has delivered on both counts

Date of experience: January 15, 2016
Texas
2 reviews
6 helpful votes
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Idk but they're changing
January 18, 2016

As soon as I posted the negative comment they contact me to refund me my order so that's pretty neat.

Date of experience: January 15, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for keeping you waiting so much time.
We know that you have contacted our customer service and told us the size you ordered is wrong before, so we need to confirm with you.
SheIn is an honest fashion company, we never try to deceive our customers, and we also will do anything that we can to meet your requirements. Hope you can kindly understand and trust us. Do you want to cancel the order and want us to arrange the refund for you now? You can give us your answer via email later. We promise that your problems will be solved perfectly.
Looking forward to your reply.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards

New Jersey
1 review
0 helpful votes
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Happy costumer
January 17, 2016

I'm Extremely happy with the service of sheinside. Really amazing product, GREAT customer service, fast delivery. They are friendly, understanding and always fix the issue. Just simply the best out there!

Date of experience: January 14, 2016
California
1 review
0 helpful votes
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I ordered couple dresses from shein.com. The web site was pretty simple to use and navigate through, I simply found what i used to be yearning for. There have been variety of various payment choices, no fusses there. I used customary shipping and still got my order Timely. My stuff packed nicely and there was no harm to the garments. I even have to mention, the standard was terribly good! The planning was even as delineated on the web site and that i merely love it!

Date of experience: January 13, 2016
Florida
1 review
7 helpful votes
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Good at All
January 15, 2016

As a time, when I visit the site, I was made to the use of many color and the models. It was attraction my eys. I fell in attracted with the red Batwing Striped Tassel Sweater. There simple ordering process was vital to me. I received the order in a very short time. And the fit is exactly what I was looking for. I am very pleasure with my own experience with this service. Thanks

Date of experience: January 12, 2016
New Jersey
1 review
5 helpful votes
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PISSED!
January 15, 2016

I will start off by saying, I placed 3 orders from here over the course of 2 months and things went perfectly fine. December 12 I "PRE-ORDERED" a coat from their site. That's when you order it before they get it in stock for a small discount. They give you an exact date of when it will arrive at their warehouse and the date it will be shipped out. My coat was supposed to ship out on December 19. After reaching out several times to find out what was going on, my coat finally "shipped" on JANUARY 6. I paid for Express Shipping, which is when you get everything in 3-7 business days. As of January 12, I have been tracking the package based on the information provided and it still says "Shipping Information Received", which means... it hasn't even left the warehouse yet. I've reached out several times asking for a refund of JUST the shipping fees since it's not Express, and they keep offering me 40% off my next order. Like I'm going to order from them again. IN ADDITION, while I was waiting for my coat, I made another order right before Christmas, with the same Express Shipping. This dress, supposedly, shipped out on January 6, based on the tracking information they gave me. YET ALSO had the same "Shipping Information Received" until yesterday. I also, asked for JUST my express shipping fees to be refunded and they keep offering 40% off. PLEASE NOTE, my original coat FROM DECEMBER still has not moved, nor is in transit and they are not helping.

UPDATE 2/3: Shortly after this post both of my package were finally shipped out and delivered on 1/18. They also agreed on refunding my "Express Shipping" costs for one of the orders. I will say, when my coat and dress finally arrived they were awesome. Great quality and I've been getting a ton of compliments on them.

Date of experience: January 12, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for choosing SheIn and sorry for keeping you waiting so much time.
We sincerely apologize for the delay of your order BAP5482, as the item sells well, it took us more time to customize it. This incident is really out of our expectation. Please accept our sincere apologies.
And we are so sorry for our inappropriate proposal, SheIn is a fast-growing company, we are willing to offer you the best online shopping experience. We have informed our colleagues to arrange the refund of shipping fee for you in the order BAP5482. You may receive the refund very soon. Hope you can trust us.
About another order you mentioned that you placed before Christmas, could you please give us the order number so that we can check for you? No worry please, we promise that your problems will be solved perfectly. Hope you can kindly understand.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards

Illinois
1 review
0 helpful votes
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One site for Everything!
January 15, 2016

Once again a great experience. sheinside.com is really great! And their collection are awesome. Exclusive collection with reasonable price. One site for everything. This is the site where I can find anything. I just go to sheinside.com for order anything. I ordered a Boot last week and it is just awesome. It just look likes the picture. My Order number is: OER4813. They delivered the product just in time. Good service.

Date of experience: January 12, 2016
California
1 review
2 helpful votes
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I really like this store. They sell really nice fashionable clothes which I think are appropriate and not skanky like many other clothing outlets for girls. The clothes are also of a very interest in price, and I have not had any issue with the quality. The Service is generally friendly. My only annoyance is that the clothes (bottoms - pants, shorts, etc.) fit too small! The tops fit fine, but the bottoms are way too tight usually (not always). I don't really want to buy something that makes me feel like a whale, and I'm not the only girl who's had this issue. Many tiny girls I know cannot fit into the size 10 pants. Anyway, I actually really like this store, they have lovely tops and dresses, AND pants if I can feel comfy in them!

Date of experience: January 12, 2016
California
4 reviews
10 helpful votes
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Good customer service!
January 14, 2016

I was very worried because I could not see my order online after paying. Customer service has been able solve my problem quickly and efficiently

It has said this for the past 3 days and has been in the same location for the past 3 days, which is Belgium Grace-Hollogne. I am just wondering what that means.

Date of experience: January 11, 2016
Washington
1 review
0 helpful votes
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I bought some product sheinside and they were shipped super fast. I bought! Great prices, great range of products. I will definitely be back - a great place to buy low cost, quality products. Thanks

Date of experience: January 11, 2016
Wisconsin
2 reviews
3 helpful votes
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I am very happy with the service that I received. My bank messed up with my account and so I had to processes the order again. The customer service processed my order due to some difficulties and I got my order only 3 days later. VERY QUICK processes. Got a very good deal from them and the goods arrived earlier than I had expected. No concerns on purchase and I will use service again. I have recommended to a friend who has also just purchased the same product.
Thank you.

Date of experience: January 11, 2016
NL
3 reviews
18 helpful votes
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Exactly
January 15, 2016

The clothes are exactly as in the photos on this site and the accessories are amazing.The clothes and accessories are high quality and they look more good in real life than in the pictures.

Date of experience: January 11, 2016
California
1 review
0 helpful votes
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Fabulous sheinside
January 15, 2016

I ordered a few products from sheinside recently for the first time. My order ID was " I was impressed with the range, price and speed of delivery. It is getting more difficult to find my fave foundation at a reasonable price.So was pleased to find it. I also love shopping from here!

Date of experience: January 11, 2016
Florida
1 review
2 helpful votes
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Horrible
January 14, 2016

My order was placed 2 weeks ago and it is still "processing". I decided to read all of these reviews and realized I had a big mistake. I have sent two tickets for them to cancel my order while it is still processing because there are a lot of emails that say cancelling and returning is nearly impossible. I have still yet to get a reply. All I want is my money back, it should not be difficult to cancel an order that hasn't been processed or shipped yet. Any legal advice on here to get my money back if they try to think of a way to not cancel my order? Please and thank you!

Date of experience: January 11, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and keeping you waiting.
In general, we need 3-7 business days for processing rather than 3-7 days, and it is not includes in the "delivery time". Hope you can kindly understand. We noticed that your order has almost stocked well, we are ready to arrange the shipment for you. Do you still want to cancel your order now? We need to confirm with you again.
Due to time difference, we could not reply your tickets in time. But we did not do it on purpose, once our colleagues see your tickets, they will reply to you as soon as possible. Sorry for bringing you such negative impression. Actually all of our colleagues are sparing no efforts to perfect ourselves and we also have improved a lot recently. Hope you can kindly understand and trust us.
Looking forward to your reply.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards

Minnesota
1 review
4 helpful votes
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Ratings aren't real
January 14, 2016

Who ever gives this site a five star rating must be used to inferior products. I ordered a sweater and it's cheap flannel. The large doesn't even fit my daughter who wears size 4. Site says "stocked in US" but ships from China. Just watched a documentary on the textile industry and labor in foreign countries, the harsh working conditions of people (mostly women) who make on average of $2.00/day pumping out this cheap clothing. Many large American or European stores such as Old Navy & H&M exploit workers for the manufacture of cheap throw away clothes. I'm hoping people quit buying from places like yours.

Date of experience: January 11, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for your support and choosing SheIn.
But we are really sorry to hear that you are unsatisfied with our quality and size. About the quality, you can send us some images which can show any clear defects so that we can check the images for you. Moreover, about the size, there may be up to 2-3cm error because of manual measurement. You also can take photos of the measurement of the item so that we can confirm with our factory. After confirmation, we will be responsible for quality and size problems caused by us. Hope you can trust us.
If you ordered items which are not all with "Stock in US", your order may be separated and despatched from different warehouse. We sincerely apologize for letting you down this time. But SheIn cherishes our customers, we are willing to help you. Hope you can give us one chance.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards

Georgia
1 review
1 helpful vote
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This is my first time ordering from sheinside.com, but it will not be my last! I ordered a bodycon dress and boy was I blown away when I received it. Just as advertised, the quality is just what I was expecting. Ordering and shipping was hassle free, I'm looking forward to my next order!

Date of experience: January 10, 2016
Colorado
1 review
2 helpful votes
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Pretty good
January 12, 2016

I ordered some clothes from here hesitantly because of all the bad reviews I read. I received one of my orders today and I loved them both. They were both made with great quality and true to size. The prices are also amazing. My last order is expected to arrive next week.

The reason I did not give them five stars is because I tried to cancel something 10 minutes after I bought it and they emailed me back 3 days after saying it had shipped. They need better response with that stuff.

Date of experience: January 9, 2016
Texas
1 review
0 helpful votes
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Love it!
January 11, 2016

Instantly, when I entered the site, I was drawn to the use of color and the models. I began browsing the cardigans because I needed one for work. I fell in L O V E with the White Batwing Striped Tassel Sweater. The ordering process was simple, and I received the order in a timely manner. And the fit is exactly what I was looking for. I am very pleased with my experience with this seller.

Date of experience: January 8, 2016
Bangladesh
1 review
0 helpful votes
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Awesome Experience!
January 11, 2016

I ordered the black short sleeve body-con dress. I really love this site ordering systems and also the shipping policy, all of which were shipped quickly and got here when they were expected.
Fantastic customer service! I will recommend you to all my friends!

Date of experience: January 8, 2016
Pennsylvania
1 review
5 helpful votes
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Unbelievably inept
January 11, 2016

This company is only out to rip you off. Their records when you order are completely confused and try to get an exchange or refund, forget it! I will probably never see my $ again. Please don't be tempted to order from here no matter how good the item looks!
Update on my review; I have received my exchange and my refund. I still would never do business with them again but they did do what they promised.

Date of experience: January 8, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for all the misunderstandings between us.
We have received your return package, and we also have arranged the reshipment of one item and refund of another item for you. The logistics information shows that package has been delivered to you, have you received it? We need to confirm with you again. About the refund of another item, you can check your wallet, then you will find the refund.
Is there something wrong with your order? Please remember that you are our precious customer, we will spare no efforts to resolve your problems. Hope you can kindly understand and trust us.
Looking forward to your reply.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards