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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.
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Ya used them and found them good. No delay on product delivery and yes they got big collections many varieties and obviously there customer support is fast and responsive had positive experience from them best of luck sheinside.com
Many collection and variations on this site and main thing is price are reasonable and unique designs. A friend of mine told me about them i think giving them a try is worth. Best of luck sheeinside keep up the good work.
I ordered for some jewellery products and the products were extremely fine in design and finishing of them was extraordinary. I am thankful to them for their sincerity. All the products of them are up to the mark.
Love this shop, fast shipping, high quality clothing, cheap price. Recommended.
I placed an order on Monday 1/18. The items in my order were labeled to be shipped in 24 hours. However, I've been checking each and everyday to see if it has shipped yet and it has not. My order is still "processing". If I checked off expedited shipping, the order should be shipped ASAP. If they labeled the items to be shipped in 24 hours, THEY SHOULD SHIP IN 24 HOURS. Otherwise it is considered FALSE ADVERTISEMENT. I have learned my lesson. I will take my business elsewhere.
UPDATE 1/23/16 Now I'm not even getting ONE of the three items I ordered. The third item got returned to them as well. I have opened a case with PayPal since I never received my items and will hopefully be getting my money back. I will never be purchasing from this site again.
UPDATE 1/22/16 Do NOT let these people bully you into changing your review! I have argued with customer service for a while now because I will NOT give them a better review, BECAUSE they won't fix the problem! Now they're claiming it is MY fault that they can't ship to me because my address "must be wrong" even though it worked THREE (3) times before! Now they are demanding that I go to my local post office and pick it up there MYSELF. I said NO, that is the point of DELIVERY is that I do not have to go and get it. I am furious and now they get 1 star instead of 2. They offered me a 40% off coupon, which I DO NOT WANT. I am glad I paid with PayPal so I can open a case and get my money back. These crooks will not keep my money.
Let me start off by saying I have ordered from them 3 times before and have had absolutely no problems whatsoever with shipping, payment, etc.
However, this time I ordered 3 items at once, and when I went to look at the tracking information I realized that two of the items were being "returned to sender" because of an "incorrect address"
That would make sense if
1) I had not ordered from them before with the same address, and
2) All 3 items were being returned
However I have NEVER had them claim there was a problem with my address, and only one item is currently being sent to me. I'm glad I chose to pay via PayPal AFTER delivery so that I'm not losing money.
Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn again.
We sincerely apologize for letting you down this time.
In general, we will ship the items according to the shipping address you offered. This incident is really beyond our expectation, we do not know what happened. But SheIn never shirks our responsibility, we will do anything that we can to solve your problems. Hope you can trust us.
Could you please do the favor for us and take your tracking number of that package to contact the Fedex service or local post office to have a try? If there still has not your package, we will arrange the reshipment for you as soon as possible. Hope you can kindly understand.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Awesome product, recently i bought a product for my girlfriend. She like it very much.It fit's well, I am really so happy now.
Avoid at all costs: Prices are what drew me to it - but MAN -- is the quality just sub par.
I order 11 items: 3 came in a week. The rest were 'processing' (I find out that is due to one item being difficult to 'find'). However, they processed my payment for the full order immediately. So they were happy to take my money - just not provide me with the items I ordered as quickly.
To date, it's been 9 days since my order. I received three items. I am not sure what measure they use to size... but it's nothing I've ever seen. The items I did receive were larges... but would fit a teenager. And the quality -- I got what I paid for.
Given that I can't wear the items - I am returning the three. I cancelled my remaining order: I am not confident the sizes will be something I can wear, and I really don't like taking my payment before they ship the entire order.
Seriously - proceed with this site at your own risk.
**Update: I finally received all the items. I also received several emails from them asking them to change my review. The items I received -- sizes all over the map. Some fit, some don't. I am donating the items that don't fit - just so I don't have to deal with this company any more. I really resent them asking me to change my review. In fact, it seems they are more concerned with my review getting changed than my being a satisfied customer. So, to the Shein folks asking for the change - consider my review changed. To potential customers - used my story as a cautionary tale.
Dear customer,
Nice day.
Thank you for choosing SheIn and keeping you waiting.
As you mentioned that one item of your order is difficult to find, we have checked for you, and found that the item you referred belongs to best-selling product, so we need more time to stock it. Hope you can kindly understand. In order to save you time, we decided to ship your order in two parts. Please forgive our decision and accept our apologies.
Sorry to hear that three items you received can not fit you well. There may be up to 2-3cm error because of manual measurement. You can see the detailed size description of each item, and then send us some images of your measurement so that we can confirm with our factory.
Also we noticed that your remianing items have been shipped out already. Sorry that we could not help you cancel these items under this condition. If you really do not like these items when your receive, you still can return these items to us. SheIn is an honest company, your satisfaction is our best aim, we promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I got 40% off my first order of 2 knitted dresses, which was nice. But too good to be truth. Sure enough, DHL brought my package and I had to pay $25 for shipping upon delivery. Mind you, I already paid $2 for shipping as part of the payment. I hate those games of hidden fees. If you need to charge me for shipping, then have the balls and let me know from the start! Don't play those games with me!
Now about dresses... Size... I'm size 2 US, ordered XL. One dress is very tight. Another is a bit roomier, but sleeves are 3/4. Daaaaahhhhh... A lot of holes in the knitting. I'm a handy girl, I can fix those. But if you are not - those dresses will go to garbage.
Oh, and btw. They are shipping from Singapore.
UPD. This is an update for response from SheIn...
There is no import fees for the packages below $60 in Canada (FYI) and invoice from DHL states 'SHIPPING'.
Your 'one size' has 102 cm (40") bust, which gives us L size US or 12 US. Google it. As I said, I'm size 2. Any more questions?
I do have one thou... Are the holes in the knitting are part of design? Why you didn't mention this on web site? As well that the loose strings will pop up everywhere?
Dear customer,
Nice day.
Sorry for all the troubles we have brought you.
The extra fee you mentioned might be the customs fee, actually we have mentioned on our web that your destination country may charge customs duties or other taxes, but we will do appropriate compensation in case where there are additional fees. You can send us the screenshot of the receipt so that we can check for you. Hope you can kindly understand.
We have checked your order, and found that the size your order is one-size rather than XL, different types and materials have different size. You can see the detailed size description of each item, if there really has problems, you also can take photos of the measurement of the item which can show any clear differences, then send us these iamges via email later. We never neglect your problems. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
My experience with Sheinside was very pleasing. I liked their collection very much. I have bought the new Black Sleeveless Cut Out Bodycon Dress. It was very gorgeous, trendy and high quality. I liked this dress on first sight. They have been quick to deliver the product that I ordered. I will definitely be a repeat customer and highly recommend this site.
I absolutely love the selection of clothes, but what really gets me is the affordability of the stuff there. It's a great site where you could put together an amazing look and look like a million dollars after. The dress and the pair of boots I ordered were amazing and good quality, plus it was delivered on time. So overall I was happy with the service!
Every time I order from this website I tell myself that maybe next time it will be better. But it never gets better.
First of all, I never know which size would fit me. Regardless if I order from American or European site, I'm always size S. But with Asian sites its always a gamble.
Secondly, I never know when to expect my order. Sometimes it comes relatively fast (2 weeks) and sometimes it can take up to a month.
Thirdly, the quality is terrible especially since its not as cheap as it used to be (since the dollar has risen but they didn't reduce their prices).
Finally, the most recent thing that pissed me off is when they sent me a coupon code for -45%. Initially I thought it was a nice gesture and very thoughtful of them. I immediately started browsing and chose a couple of things but when I got to the cart and filled in the coupon code, the website told me that my order has to be above 30$ to use it. I went back, spent another half an hour thinking of something to add to my cart. Finally I had an order worth 38$, filled in the coupon code and got final price 34$ instead of the expected 21$.
It turned out that the coupon code makes a discount only on the original price of the item and not on the sale price. Which doesn't even make any sense, since all items on this website are with sale price. Also I specifically looked through my email for any disclaimers and nowhere it was mentioned that my order has to be above 30$ nor that the discount is on the initial price.
Dear customer,
Nice day.
Thank you for choosing SheIn again and sorry for leting you down.
But we want to express our appreciation that you shared your feedback with us so that we can resolve your problems.
Actually we have marked the detailed size description of each item, you can see the size description before placing the order, and there may up to 2-3 cm error because of manual measurement. Hope you can kindly understand. Sorry that you are unsatisfied with our qaultiy. You can send us some images which can show any clear defects so that we can check for you. After confirmation, we will arrange the refund for you for any quality caused by us.
About the delivery time you referred, as the logistics has uncertainty, there may be a little delay because of weather and other problems. We never try to keep you waiting. Hope you can trust us. Finally we have mentioned that the coupon using method on our web, you can refer to http://www.shein.com/FAQ-a-366.html for the detailed information. Your satisfaction is our best comfort, we promise that your problems will be solved perfectly.
Also we noticed that the date of order HKL2920 you offered is at 2015-1-29, we need to confirm with you again.
Looking forward to your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
Buying online can be great. You can get a great product at an amazing price. Well this was one of those! I can sincererly say that this was a very good experience. I've done a lot of online purchases and seen different type of products and this is definitely on my top list.
Really a great experience in SheInside. I ordered two T shirt from Sheinside and they came in great condition and looked exactly as advertised. The shipping was a bit slow and the sizing was a bit off but other than that shopping by Shelnside was a great experience! Wonderful costumer service! I would Recommend Everyone to this site as it was very helpful indeed.
Recently i ordered a product for my girl friend from SheInside, and i received a great service from SheInside, Now SheInside is my first choice when it comes to online shopping, large collection, great deals. Actually SheInside is awesome. So i highly recommend you for SheInside if you are looking for women related products.
On January 8 I ordered they're multicolor long sleeve geometric print crop jacket my order is AXC5686 and I haven't gotten an update on it! It's been more than a week and it doesn't appear as its been shipped! I've tried getting ahold of them but nothing! When I go to they're website to see what's going on with my item it appears as its being processed!
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting so much time.
In general, processing time takes 3-7 business days rather than 3-7 days. Moreover, it is not included in the "delivery time". Hope you can kindly understand.
We have checked your order, and noticed that the item you ordered belongs to "best-selling " product, so it takes us more time to customize and stock this item. Once the item stocked well, we will arrange the shipment for you as soon as possible. Sorry for letting you down this time. We never try to bring you such troubles. It is not only our responsibility but also our honor to meet your requirements. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards
I was super surprised at SheInside. At first I was a bit hesitant but once I got my items, they were just like the website. I got some cool vintage sweaters, and tall boots. I love them!
THEY ARE TRYING TO TAKE ADVANTAGE OF THE CONSUMERS WITH CHEAP PRICES. THEY ARE NOTHING BUT BULLIES LURING YOU IN AND TAKING ADVANTAGE>
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
So sorry for our immature suggestion, but it is just a suggestion, not the final decision.
No worry, we will be responsible for all the problems we caused.We have given you the newest suggestion in the email, you can check it later.
You know that we have a good reputation and have a lot of customers.We won't kid you and hope you can kindly trust us.We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If you agree with our suggestion, pls inform us, we will arrange the compensation in time.
Hope your kindly understanding.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
They had a variety of women clothing and accessories to choose from. I decided to go with jewelry, since I have pretty good taste in that area. They had some really nice stuff and it was hard to choose from. Eventually I selected what I wanted and the price was affordable
I love the clothes. The quality is a little lacking, but what do you expect when you don't pay much. The dress I ordered came just in time for our rehearsal dinner. However it was a little long, and I tripped on it. But I didn't find anything in a store. So I ordered this one. I love the dress, just have to figure out how to hem it for future occasions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting so much time.
In general, we can ship these items which marked with "Ships In 24hrs" with 24hrs. But we noticed that one item of your order sells well, we also have marked this items as "Sold Out". This incident is really out of our expectation. No worry please, our colleagues of product department are sparing no efforts to stock this item from the factory. Once items stocked well, we will arrange the shipment for you as soon as possible.
If you are eager for these items, we also can ship your two items in two packages in order to save your time. What do you think of our proposal? It is our honor to serve you, we trust your problems will be solved perfectly and never let you down. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.