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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.
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Hi Everyone,
Just wanted to give everyone an update that I did receive my package but it was too late for the event I was going wear it to. Customer support contacted me daily to ensure me that it will be delivered but it was too. I returned the items and customer support was helpful in sending me a return slip. I will just say if you order from shein.com add an additional 3-4 days on top of the delivery date and then add an additional 3 days to the delivery date. The time of the delivery was not accurate and the days of processing the order is not disclosed. Other than that I am grateful that they gave me a refund.
I am very pleased with my shopping experience at SheInside, if I ever have an issue with a product they take care of it immediately, and they always follow up to make sure everything was resolved to my satisfaction! I give them a five star rating for sure! Great company!
The assistants are really helpful to help the customers to buy, the items are beautiful and great and the shipping time is great too. Handling was very professional and shipping was better than good. I appreciate your kind services to customers.
This is a fantastic market of stylish products with superb design.The products are also unique in maintaining quality. The comfortable dresses have a good variety in design and pattern. The charming jewellery products look very royal. The leather products are gorgeous. None can deny the aesthetic brilliance of the products of this market.
Oh! What a fantastic collection of magnificent products it possess. There are a lot of products of various kinds. They have astonishing design, excellent style and advanced quality.The dresses are very fantastic and comfortable to wear. I bought a winter jacket which was fabulous. The leather products and the jewellery are also amazing. I will keep buying from this online market.
I'm very happy with SheInside and got a great experience. I must share my review with you regarding my experience with this business. The ordering on Shelnsides website was very easy. I'm not disappointed at all! Their shipping is very fast and the quality of the clothes is really good. I didn't have any problem with customer service either. I am extremely happy with my purchase. I can't recommend this site enough. They have such great, stylish clothes for an affordable price. I will definitely be ordering again.
I would highly recommend Shelnside for better Shopping ever.
There is a very good collection of stylish products of variety. There are fashionable dresses, leather shoes, bags and cute collection of magnificent jewellery. I bought a winter jacket, a pair of pump shoes and a nice looking bracelet. All the products were really superfine. The bracelet was magnificent in style and design.
I paid to have my dress in for a dance between 4-7 days and it didnt even arrive within normal shipping. It took 11 business days! Very unhappy. What's the point of ordering this dress if I dont have it in time for my dance?
I ordered almost two weeks and still NO UPDATES. THIS IS RIDICULOUS. They didn't hesitate taking the money out of my account. If the order isn't shipment by tomorrow I will be taking further action in getting my money back. There's little to NO customer service the only thing you can do is EMAIL. AND BY LOOKING AND THESE REVIEWS ITS THE SAME GENRIC RESPONSE.
Dear customer,
Nice day.
Sorry for keeping you waiting so much time.
We have checked your order, and found that your order has been shipped out on Jan 27th already. As the items you ordered are not stock in US, we need to take more time to ship these items from our other warehouse. Hope you can kindly understand. Also the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information.
We noticed that your package has been arrived at your country already, the logistics may be updated within following business days.
Sorry again for all the inconvenience we have brought you. Once you meet the problems, you also can submit a ticket to contact our online customer service. All the employees of SheIn are willing to help you solve your problems. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I was a little sceptical at first as I always am with sites I haven't ordered from before, but ordering was easy, delivery was fast and item quality is very good. My dress and pendant both exceeded my expectations and I get compliments on both from friends and family. I will certainly be ordering again.
Bought a t-shirt from SheInside clothing and it arrived in time. Was very pleased with quality and design. Customer service is unbelievably efficient and glorious in its speed of reply. I love this website, and have great respect for it.
SheInside is my favorite place to shop online. I am always confident that I will receive quality products. The shipping is really quick and they always send you emails so you can rate their products. I love SheInside and will always be a customer. Worry free online shopping.
I live in a city where there are only few malls and shops to choose from so I rely on online shopping for great and chic finds. I couldn't be more happy to have known SheInside.COM... They practically sell chic and trendy pieces that are so affordable. Apart from that they always conduct SALEs to even give you the chance to shop at low low prices!
I ordered for a pair of shoes, a stylish leather bag and a necklace from the site, The products were sent to me in the shortest possible time. I was just astonished to get the products so soon. I fell in love with the products at the very first sight.The shoes were very charming to look at and very comfortable to put on.The bag was extremely stylish in design and soft and nice. After all the very cute and gorgeous necklace touched my heart. When I saw it, I understood it was made only for me.My heartfelt thanks to the associated persons.
Seriously don't buy anything from here. The 5 star ratings are clearly robots. I ordered 3 dresses and a jumper in size L (am usually M-L Depending on brand) and they fit like a XS-S. Ridiculously sized, and the material is paper thin and awful. Looks nothing like the photos, and smells horrible too. Waste my of money but from reading the other reviews it's not worth trying to get a refund so I'll just give it away and apologise to the people I give it too. I'm almost ashamed due to the nasty quality.
Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn.
But we are sorry to hear that our items can not meet your requirements. Actually different types and materials have different sizes, our web has mentioned that the detailed size description of each item, you can refer to our measurement way, and then send us the measurement of the item you received so that we can confirm with our factory. Moreover, you also can send us some images which can show any defects. SheIn pays attention to your problems, we never shirk our responsibility, we will be responsibile for any quality and size problems caused by us after confirmation.
Sorry again for letting you down this time. Due to time difference, our customer service could not reply you in time. Please accept our unreserved apologies. Also about the reviews, actually many reviews came from our customers, we respect each review, and we think that we can perfect ourselves from these reviews. We will try our best to help you solve your problems. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I placed an order on 1/19/2016.
One item in my order was labeled to be shipped in 24 hours. I chose this for my birthday dress because of the 24hours I knew I'd get it in time. Once it was 24 hours I checked the status and noticed it still was being processed so I inquired customer service. The next day they responded with the black dress was actually not ready for 24 hour shipping to please give them a couple more days
((SO WHY DID YOU ADVERTSE IT FOR 24 HOUR SHIPPING?!?!?))
Obviously I am eager to get these items which is why I carefully choose them according to the shipping time frames that were advertised the day I placed my order. And here we are today, I have contacted customer support three times with no response on my stuff.
My order (both dresses) STILL show "processing" as of today (1/31/2016)
If I checked off expedited shipping, the order should be shipped ASAP. If they labeled the items to be shipped in 24 hours, THEY SHOULD SHIP IN 24 HOURS. Otherwise it is considered FALSE ADVERTISEMENT.
I used PayPal, my money was taken SAME DAY MY ORDER WAS PLACED yet the past three times I've inquired about my stuff not a single person has responded and its been three days... you have my money and you haven't shipped my stuff and its been well past the "delivery time frame y'all give" and no response from customer service? What the hell people.
And of course there is no number to contact.
Needless to say I have learned my lesson. I will take my business elsewhere, this is outrageous and ridiculous, but I will not settle for this treatment especially when you have MY MONEY!
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference and weekend, we can no reply to you in time. Hope you can kindly understand and forgive us.
It takes longer than usual because we customized the items you ordered from factory because of lack of stock. You know that the item you ordered is so popular and many people also like it very much.
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us. We can refund you full money as compensation, is it ok?
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I bought a long sleeve lace dress for my wife and got it extremely quickly. The quality was top notch and very comfortable. She wore it to work and everyone there loved it as well. I'll definitely order more from here in the future.
It is the first time experience from shelnside and best shopping experience! The price of the products are so reasonable specially dresses. Huge collection of different design dresses are here. I definitely will come here again. Thanks Shelnside!
If I could give negative stars, I would.
I placed my order OVER TWO MONTHS ago and have YET to receive ANYTHING. Was given the "expedited shipping" BS that they falsely offer. I've contacted the post office and Fedex and they are unable to locate the shipped item. Turns out they put a completely wrong address on my order, and it is nowhere to be found. I've emailed the company and will be demanding a full refund. DON'T waste your time!
Dear customer,
Nice day.
Sorry for keeping you waiting so much time. Please accept our sincere apologies.
Actually we have shipped out your items according to the shipping address you offered on Nov 26th, 2015, but the package was returned to us because of wrong address. This incident is really out of our expectation. Hope you can kindly understand.
We sincerely apologize for letting you down. But SheIn never shirks our responsibility, we are willing to offer our customers best service. If you still want this order, we can reship the items to you. If not, we will arrange the refund for you. What do you think of our proposal? Any of your problems will be solved perfectly.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
Ordered a dress, ridiculously undersized, when we opened a ticket to return it, they sent an email back that the refund depended on the weight of the package and did I want a return label, I responded, yes and why does weight affect the refund, they did not respond. 2 days later I sent them another message through the ticket asking for a return label, and why are they ignoring me? Today I looked again and they closed the ticket. I im'ed them and they told me they have no phone number, and 35 minutes, of worthless typing back and forth, I still had no label, the only way to resolve it was to get the shipping address and ups it to them at my expense and file a credit card dispute. A lot of work and $9 more expense for me. I am sure if something fits they are fine, but the real test is how is a company after the sale. They are horrible, I will never do business with them again
UPDATE
They finally issued credit after American Express threatened them as well. They kept sending me emails saying they would issue credit as soon as I removed my negative review. I believe that to be illegal as well as immoral to say the least. They also said they issued a return label which was a lie as well. Then they tried to issue a site credit, which I told them they could stick it where the sun does not shine as I have no intention of ever doing business with them again! I now have my amex credit, What a nightmare. In the future, I will stick with Amazon, where if there is an issue with the product, they immediately, email a return label, and issue credit to the card, I used.
Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the item.As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it. Hope you can kindly trust us.
Besides, our customer service has given you the RL and you have agreed to return it back. We can refund you money after we receive the item.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for letting you down and all the misunderstandings between us.
Generally the delivery time usually takes 4-7 business days rather than 4-7 days, moreover, as the item you ordered which is not stock in US, it takes us more time to ship the package to your country. Hope you can kindly understand.
We noticed that your package has been arrived at your country already, you may receive it soon. We sincerley apologize for all the troubles. We will pay attention to these problems and do better in the future. Hope you can trust us again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.