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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.
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Ordered 6 differant items. They all came pretty quickly and I loved everything!
Thank You, Shelnside
Really can't fault the service, delivery time or product quality one bit. Just very very impressed i have received my wooly winter jumper which I love and will make an excellent Christmas gift for my wife. Because the service and product surpassed my expectations i will definitely order from sheinside again and again. I just need to find somewhere to hide the gift until Christmas morning, thanks for a great buying experience.
I ordered the Grey long sleeve single button loose coat. I found it to be very stylish. The ordering process was easy and it shipped VERY fast. It fit like a glove! Very high quality material for the price and the color was accurate to the description. Would absolutely shop from Sheinside again!
I couldn't say enough about sheiside.com. Because I recently found a great service from them. I bought a Green Glaze Tassel Gold Chain Necklace, and which was perfect condition. I got my product on time. So I give them a high rating reviews. And finally I also recommend it to all of my friends, colleagues & relatives.
I am thoroughly enjoying my experience with shein.com! I receive excellent quality merchandise at awesome prices, and a lot of the items are unique, one-of-a-kind pieces that would be nearly impossible to find anywhere else! Would definitely check here first if you see similar items elsewhere at a much higher pricepoint... just sayin'.;-)
I ordered1 month back, it didn't got it delivered yet. So bad customer service. The toll prioirity was saying the address wrote on the parcel is wrong. How can you guys be so irresponsible still we give you the right address. Whoever sitting in service, doesnt know english? Tottally disappointed
The people who work there are not only understanding, and friendly but very helpful. They have some cute outfits which are just my style! I never regretted my purchases from them. They have some really trendy and fashionable outfits for SO CHEAP. Thanks for the quick service. Great job
I was originally drawn to this website because of the low prices and cute selection. After spending 300 dollars, I have yet to receive my order which was placed 11.16, order number APL5161. I understand that it will take up to 12 business days to ship to me, which is not ideal but I read the fine print. Two days after my order, I was notified that one of the items I was already charged for had gone "out of stock"-- after it was paid for.
Now 14 days later, over half of my package is still in transit and the other half says "returning package to shipper". I was never notified that my package had been delivered, it was not left at the front desk and I would have been more than happy to pick it up at the post office. I am now left wondering if any of my items will get to me and have no idea if I will get my money back. The company ships from different distribution centers in China. My order was split into three separate deliveries and each set has a different distribution center and website. Half is in a different language and when I try to tack my items it says "unable to track this item" and lists bullet points as to why.
I would suggest Tobi or Dainty Hooligan to anyone else. This headache is not worth it.
Dear customer,
Nice day.
Thank you for choosing SheIn and we are really sorry for all the problems.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours and some of the items need to be transferred from another warehouse, to save your time, we divided your order into three packages. One was shipped on Nov 17th, one was shipped on Nov 27th and the last one was also shipped on Nov 27th. Really sorry for all the inconveniences. We found your package was returned to shipper because of wrong address. Hope you can kindly understand. We feel so sorry about that. And we found our customer service has contacted you and helped you arrange the re-shipment about this package. Hope you can kindly trust us. We found the package which was re-shipped was shipped on Nov 27th. In addition, we found all your packages have been delivered, have you received all your items? We need to confirm with you. Hope you can kindly understand.
Really sorry for the item which is out of stock. It really sells well. Sorry again. We will enhance the communication with our factories and improve this aspect. Hope you can understand and trust us. And we found that our customer has helped you exchange the item for another one. Do you like it?
We are sorry you have some problems with your items and to hear that you want to return something. Would you like to send us some photos which can show the clear defects or the differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us and give us the chance.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
There were many issues with my order but the company did fix them and were helpful.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us regarding you recent purchase.
We have checked for you, and found that the items you ordered which are not all with "Stock in US", so your order has been separated and despatched from different warehouse in order to save your time. Hope you can kindly understand.
We noticed that your second package has been shipped on Nov 28th, we will give you the detailed tracking information via email later. Sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. We never deceive you, hope you can trust us.
With regard to the skirt, we sincerely apologize for that. Actually we have checked every parcel carefully before the shipment, it is really beyond our expectation. You can send us the images of the skirt which can show any stains so that we can confirm with our factory, SheIn is a fast-developping company, we never shirk our responsibility and we will be responsible for the quality problems caused by us. Please trust us and give us one chance again. We promise that we will never let you down.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
I was able to order with ease. I loved their service. Very quick and professional. They deliver it to me with in 2 days. I will definitely order again for sure.
I had originally given this company a very poor review. The tracking number provided for my package was not valid, and the package was missing for weeks. They may have given me the incorrect FedEx or tracking number, however the fault was with my local UPS office. The package was delivered to the wrong address.
Dear customer,
Nice day.
Sorry for the late reply and all the worries we brought you.
We have checked for you, and found that your package has been shipped on Nov 9th. It was shipped by Fedex originally, but then it was transported by USPS at last. That is why you could not use the tracking number to track your package on USPS. We noticed that your package has been arrived at your country on Nov 12th, and it has been delivered to you on Nov 14th. Hope you can kindly understand.
We are really sorry for letting you down this time and sorry to hear that you are not happy with our item. What is wrong with this item? Maybe you can send us the images of this item which can show any clear defects via email later so that we can check for you clearly. After confirmation, we will be responsible for any quality problems caused by us.
Due to time difference before, we could not reply to you in time. Please accept our unreserved apologies, but we did not do it deliberately. Your satisfaction is our best comfort, we never neglect your problems. We promise that we will pay attention to your problems and solve your problems perfectly. Moreover, you can contact us via [email protected] or submit an ticket, once our colleagues see your news, they will reply to you as soon as possible.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
Sheinside is trustworthy site where to buy clothes. Good quality and costumer service. Highly Recommended!
Really it is experience with Sheln. It is really amazing customer service my it and i ordered a dress here and it is just delivered to me within 5 hours. The quality of the dress is just awesome which i actually wanted. The behavior of the staffs is really satisfactory. Thanks Sheln for great service
Wonderful experience with both of my daughters. I would highly recommend SheInside. All staff are very helpful and knowledgeable. Thank you for the nice friendly service.
I bought a Black Boat Neck Bell Sleeve Shift Dress from sheinside.com, It's vary much comfortable to ware as well as stylish. My husband loves to see me in this dress.
It will take only few steps to complete your order. The transaction process is safe and secure.
I highly recommend this site.
So far I've put in two orders for products on this site. My first order took 3 weeks to get here even though one item said ships in 24hrs (the other item I'm guessing held it up). The quality of the one dress was amazing so I put in a larger order, all shipping within 24hrs this time. They all said shipped but on FedEx it only says label created. They usually ship from a place in NJ, and they usually don't actually ship it until 3 days later from what I saw on the first tracking as well as this one. Products are great, just wish would ship faster.
I ordered a dress from SheInside and was very pleased with my results.The checkout was simple, easy, and quick. I got a tracking number so I was able to find out where my dress was at all times. When I got it, the sizing was exactly what it was advertised as and looked like the photo. Would definitely recommend.
Amazing service! What a great site it is. There product is very high quality. I am very pleased with their exceptional service with honestly low cost price & delivered in just time.So I am happy & order again. Highly Recommended!
I ordered 4 dresses and a coat on Nov 11 and have yet to receive anything and it's now Nov 24! Not only did I not receive a tracking number but I didn't even get a confirmation email. But they sure knew how to charge my card! One of the dresses in My Order is still listed as "processing". This is the last thing I want to deal with especially when I was ordering the dresses for an event!
Dear customer,
Nice day.
Thank you for the late reply and keeping you waiting so much time.
Generally we need 3-7 business days for processing rather than 3-7 days, and our web has mentioned that the processing time is not included in the "delivery time“. Hope you can kindly understand. We also noticed that one item in your order sells well, so we need more time to stock it. Sorry for the delay of your dresses.
In order to save your time, we decided to divide your four dresses into two packages. The first package has been shipped on Nov 23rd, because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. Hope you can understand. And the second package has been shipped to you on 26th Nov. In order to protect your privacy, we will give you the detailed information via email.
About the confirmation email, actually we have sent it to you, but it might be sent to your junk mail, so you did not see it or you ignored it. You can check your junk mail later. We sincerely apologize for just one confirmation email. Hope you can forgive us and accept our unreserved apologies. You are our precious customer, we never deceive you and we are willing to help you.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Your sincerely.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for choosing SheIn and sorry for all the inconveniences we have brought you.
Actually we have shipped the package to you according to the shipping address you offered us before, this incident is really out of our expectation. We did not know what happened. But SheIn is a fast-growing company, we never neglect your problems. If it is really our fault, we will be take on this responsibility and never shirk it. Hope you can kindly understand and trust us.
We noticed that your package has been arrived at your country already, could you please do the favor for us and take your tracking number to contact the TOLL service to pick up your package? Sorry for letting you down. And we are really sorry to hear that you are unhappy with our customer service, we sincerely apologize for that. Your satisfaction is our best comfort, we will improve the quality of our service and do anything that we can to meet your requirements in the future. Please trust us and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.