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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
3 reviews
5 helpful votes
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Really all dress of Sheln are awesome. I bought a lot of dress from here and I satisfied to all dress. The quality of the dresses are best and price is also low. In one word, it is best. I strongly recommend anyone for sheln.com. Thanks Sheln

Date of experience: November 25, 2015
GB
1 review
0 helpful votes
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I Just love shein.com
November 25, 2015

I love the quality of the product it has wonderfull collection, greate customer service at a way better price.In the beginning I was a little unsure but was deeply satisfied with quality, fitting and packaging of the product. Always found genuine DISCOUNTS on this site. I recently ordered a jumpsuite and I get components every time I wear it. HIGHLY RECOMMENDED

Date of experience: November 24, 2015
Philippines
1 review
1 helpful vote
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Great deal! Thanks Shein
November 25, 2015

So i ordered up this very cute black and white knitted cardigan since christmas is cominv and it's getting colder. Well, i just actually wanted to buy it (lol). Good thing that it was on sale! Ordered up and the next morning i checked it was already shipped. Their customer service was really nice and handled all my queries promptly especially through the tracking of my order. Got my order and it's just perfect for my tops as i imagine it to be. Thanks shein. Will order again soon!

Date of experience: November 24, 2015
Louisiana
1 review
0 helpful votes
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Confusing
November 25, 2015

I ordered a shirt today, and after reading all the bad comments, i'm concerned about this website. If i ordered my shirt today, when can i be expecting it to arrive if i got standard shipping?
Or should i cancel my order?

Date of experience: November 24, 2015
Viviana F. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for your support for SheIn and we are really sorry for leaving you with such a negative impression and making you so worries.
About shipping, you can refer to Shipping Info page to know more. We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found the estimate time of standard delivery to your country usually takes 6-8 business days. Hope you can kindly understand.
We are really sorry for the late reply. When you have any problem, you can contact our online customer service directly and you can also contact us via tickets. We cherish you and we will never ignore your problems. Hope you can kindly understand and trust us.
After checking your account, we found you have canceled the order. Really sorry for the worries. And your refund was finished on Nov 27th. Your money will be back to your account in 10-20 business days. Hope you can kindly understand and trust us.
Really sorry for all the problems. Could you kindly give us one more chance to get better?

If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.

California
1 review
0 helpful votes
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Fantastic all around!
November 27, 2015

I do not usually write reviews, but after shopping with sheinside I just had to share.
My experience was amazing! From the ordering, to the shipping, and then to the actual moment when I received the item. I am overall very pleased. I found what I wanted and I was able to order with ease. I cannot recommend this website enough!
-Thanks <3

Date of experience: November 24, 2015
Michigan
2 reviews
0 helpful votes
Follow Jamie H.
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I ordered a sexy black lace dress with a pair of leather boots to match and could not be more satisfied with the high quality of both items. Not only did the items exceed my expectations, but the prices were astoundingly low, shipping was speedy fast, and the ordering process was effortless. I have found my new home for all of my clothing needs- YOU ARE AMAZING Shein.com!

Date of experience: November 24, 2015
Michigan
1 review
0 helpful votes
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Unique and addicting
November 24, 2015

So far I have shopped in this site for about three times and I have noticed that i would order more than 60$ worth of clothing and accessories. The clothing material varies with each clothing they offer, but so far I am very pleased with what I have purchased and will definitely continue to shop at this site. Although I love what this site has to offer, I would say that their customer service is just average, they dont recognize my concern and I have to repeat myself over and over again. I was just hoping they could do better in offering a frustrated customer something more. But other than that I love the plus size clothing that they offer and will continue to shop as long as new styles come in. This site is definitely addicting!

Date of experience: November 24, 2015
Philippines
1 review
0 helpful votes
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This is such a cute top. I ordered one size up so its nice and loose on me, which I prefer. The fabric is really nice and comfortable too. I ordered the red, and its a beautiful bright red color. The fabric is lightweight and perfect for summer. I like to wear mine with black leggings, black heels, and red lipstick. The back of the shirt is long and covers my butt which is great because I can wear it with leggings comfortably. I like wearing V-neck shirts but a lot of them are very low cut, which I don't like to wear. This one is a small V-neck which is exactly how I like it. I like to dress modestly and this covers me up, but is still very fashionable. I'm glad I was given the opportunity to try this product and to give my thoughts and opinions. Its my new favorite shirt, highly recommended.

Date of experience: November 24, 2015
New York
3 reviews
0 helpful votes
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I Love to be different and your clothes allow me be unique at very reasonable prices. I buy a lot of dresses, coats, and tops. It's great to be seen and have people ask me where I got what I am wearing.

Date of experience: November 23, 2015
Florida
1 review
0 helpful votes
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Another great purchase!
November 24, 2015

I recently purchased the Khaki shift dress and love it! It fit well and the quality of the fabric was great. Haven't worn it yet but looking forward to it.

Date of experience: November 23, 2015
New York
1 review
0 helpful votes
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I really impress with their great quality of product. Last week i bought a dress from here and it is the best quality dress. The price is also reasonable. Their customer service also super fast. Overall best

Date of experience: November 23, 2015
Ohio
4 reviews
1 helpful vote
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Cheap, but fun to shop
November 23, 2015

I have ordered from their site on 3 or 4 different occasions. I love the clothes. The quality is a little lacking, but what do you expect when you don't pay much. The dress I ordered came just in time for our rehearsal dinner. However it was a little long, and I tripped on it. But I didn't find anything in a store. So I ordered this one. I love the dress, just have to figure out how to hem it for future occasions.

Date of experience: November 23, 2015
Pennsylvania
1 review
0 helpful votes
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Shop Here Often!
November 26, 2015

I have done 4 purchases already and have received all my clothing in good time, good quality clothing, good sizing and receive compliments everywhere I go! Prices are incredible. Free shipping always! I have always recommended this store ever since I found it. Love this website! (Yes I AM A REAL CUSTOMER) :)

Date of experience: November 23, 2015
California
1 review
0 helpful votes
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UNIQUE CLOTHINGS
November 23, 2015

I love this website for its unique clothings and for its price. The qualify are somewhat good, some of them shrinks so I recommend hand washing

Date of experience: November 23, 2015
Indiana
1 review
0 helpful votes
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Great Selection
November 23, 2015

I love their selection of dresses! I have ordered many dresses and I have loved every one of them.

Date of experience: November 23, 2015
Texas
4 reviews
0 helpful votes
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Happy with products
November 23, 2015

Personally every item I have received from SheIn has been quality, not to mention the great prices. That's what keeps me coming back. I have been more than pleased with the items I have received. I find the size charts to be very accurate as well as the items pictured. You just can't beat the prices. These same items bought at a high end boutique would be very pricey. Overall I must say I am more than pleased with the items I have received (at least 3-4 orders with 2 or more items on each). I will definitely continue to order from SheIn.

Date of experience: November 23, 2015
New Jersey
1 review
0 helpful votes
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Great deals
November 23, 2015

Always happy with clothing, most of the time item looks better in hand than the photo on site. Clothing delivered in reasonable time.

Date of experience: November 23, 2015
Virginia
2 reviews
0 helpful votes
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I ordered my wife some black cat slip on shoes because she loves cats. She definitely has liked them up to this point. The price was reasonable at just under 30$ and it didn't take long to ship. My order number was TGH4712 - I would definitely suggest the shoes as my wife loves them.

Date of experience: November 23, 2015
North Carolina
5 reviews
1 helpful vote
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Good experience
November 23, 2015

Have ordered several items and so far am very pleased with price, receiving shipping on time or within 1 day, and fits were fine. I looked up size chart before ordering as the items will vary in the inches etc in sizes. But found the quality and sizing (by chart) were correct. Am waiting for a jacket, due Tues 11/24/15. Order number shown is for the jacket I have not received yet/no complaint.

Date of experience: November 23, 2015
GB
5 reviews
1 helpful vote
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I have ordered Black White Stand Collar Buttons Plaid Dress for my wife. She just loved the dress I got her.It shipped a day after I placed my order and was here one day later! Also, customer service is outstanding. Will be definitely back.

Date of experience: November 23, 2015