On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
We monitor reviews for authenticity
I ordered dresses for me that was perfect, it better then advertising image. It was really fabulous, I just appreciate their product quality. Thank you
I finally bit the bullet and did a sizable order from sheinside.com. I only ordered tops since I considered this a trial order.The design of the dress is really unparalleled & awesome. I will order again if I saw something that tickled my fancy. I am too much pleased with their service & the quality of the product with price. HIGHLY RECOMMENDED!
I recently ordered a dress off of sheinside, and I am in love with it. The quality is great and the color I got it in matched the picture from the website. The shipping didn't take too long and the customer service answered all my questions promptly. The site has a lot of great deals on clothing and I can't wait to order again from them.
Terrible customer service. I ordered a dress on October 28, shipped on October 29 and it still has not arrived (today's date November 17)! I ordered the dress a MONTH in advance with the intent to wear it to my birthday party on November 20. But now I've had to buy another dress elsewhere as the dress I ordered probably will not come in time. I've emailed them twice and still no reply. There is no costumer service number available which makes communicating difficult. To add, a friend of mine ordered TWO articles of clothing on November 3 and had them shipped to my house (same shipping address as my dress order) and they came BEFORE my dress. My friend ordered a jacket - too big and poor quality and a Tshirt which surprisingly was of good quality. Aside from one good thing coming out of this, I would not be ordering from them again!
It is really great easy website marketing for all. I really love very much to market from here. The main spectaculars of the Shelnside are great customer service, very cheap rates, best quality dress etc. Thanks Shelnside for their great service.
Luckily I only ordered one shirt for my wife so I wont be out much. Anyone thinking of ordering from them think twice, first clue is they recently changed the company name, wonder why? Second, the prices and free shipping is the next red flag, third the number of complaint all over the internet, and fourth, the over the top praise reviews, c'mon nobody talks like that.
Save your money people, save your money...
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your important feedback with us so that we can improve it in the future.
Sorry for leaving you such negative impression. About the name of our brand, actually we just want to use another appealing and simple name to let our customers remeber our brand. Hope you can kindly understand. About the complaints and praise reviews, these are real and authentic. SheIn is a fast-growing company, we have improved a lot recently. We also always put your satisfaction in the first place and never deceive you. Hope you can trust us.
What is wrong with your order? May be you can give us the detailed information via email later so that we can check for you. We noticed that your package has been shipped on Nov 11th, have you received your package now? We need to confirm with you.
Waiting for your reply.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
My girlfriend bought the White Deep V Neck LAce Bodycon Dress and it is stunning. She loves it and it fit just perfectly. Will definitely buy again. Thank you SheInside!
I ordered a dress and sweatshirt the quality was terrible I want it to refund but they didnt reply to me even lots of days past
Dear customer,
Nice day.
Sorry for the late reply and letting you down.
Because we were at weekend before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology.
We sincerely apologize to hear that you are unsatisfied with our quality. Generally we have checked every item carefully before the shipment, and due to light and pixel problems, the difference between the real items and the shown pictures can not be fully avoided. Hope you can kindly understand. But no worry please, all the employees of SheIn are willing to help you solve your problems, you can send us the images which can show any clear defects so that we can check for you. Please remember that you are our precious customer, we will do anything that we can to meet your requirements. Hope you can kindly understand and trust us.
We know that our customer service have contacted you before, have you returned the items to us already? We need to confirm with you.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
The SheInside website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. Measured myself before ordering, so the dress fit perfectly. I will definitely order here again!.
When i first came across SheIn i couldn't believe it! Great clothes at a price that was hard to beat. I saw brands like, comme des garçons, asos, and jcrew, but without the tags or brand names. At first i figured it was like clothes that had VERY small mess-ups like a tag not being sewn on the right way, or the wrong button. I spent over $100 and paid to have them delivered sooner, because this was the first time in months that i decided to spend money on myself. I was so wrong to even consider spending money here. I got my clothes over 2 weeks from when it was supposed to be delivered, but let that part slide because i was so excited. When i opened my first package, the bottom hem of the shirt was crooked at an angle, making it unwearable (the same with a shirt identical except in a different color). I ordered a dress that was described as "a cotton blend" which ended up being a stiff, polyester fabric. Before i even tried it on i noticed a grease stain on the front of the dress. I don't know if someone returned it and they were too lazy to trash, or if they truly don't care about quality. I ordered a couple more shirts that ended up falling apart after the first wash, and a baseball tee. The baseball tee came with a HUGE red, blotchy stain on the front. After i tried to wash it the red stain transferred to my other clothes that were in the load, which were not from SheIn:)
After i submitted a ticket the first time, and after not replying in a day, customer service closed the ticket and wrote a review for me and gave themselves 5 stars!
I submitted a ticket a week ago to try to get my money back and they refused to give me a refund without me returning the items, but i have to pay to ship them to their warehouse, and then "maybe i will get a refund" if i was telling the truth. I've dealt with the gap, and jcrew, and many other stores, that when less than this has happened to me, they have jumped through hoops to try to resolve my issues, and did not expect to have the clothes returned even though they sent me a package to ship them back in.
I have never been this disappointed in a company, but i should've known from the moment i saw the prices, and the clothes from other stores.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
But we are really sorry for letting you down and all the inconvenience we have brought to you.
Generally we always taken every item to do strict quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. SheIn pays attention to the quality of our items, and we think that your satisfaction is our best comfort. We sincerely apologize for that. Hope you can forgive us and accept our sincere apology. Due to light and pixel problems, the differences between real items and shown picture can not be fully avoided. You can send us some images of these items which can shown any defects and differences so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand.
Sorry to hear that you are not happy with our customer service. No worry please, any of your problems never be neglected by us. All the employees of SheIn will do anything that we can to meet your requirements. We promise that your problems will be solved perfectly. Hope you can trust us again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I ordered four dresses and that they were all superb. I'm thus pleased with all of them - they appear great! I received them promptly and with none issues. Even the when sales service was fabulous with prompt attention to my emails. I will be able to undoubtedly be victimisation this website once more. Thanks Shelnside.
I complained to Shein in September about a dress which I ordered with special delivery and came several days late, not only that but the dress was of very poor quality and the strap ripped off after one wear. The customer service team denied my dress turning up late completely and after several emails back and forth offered me 35% off my next purchase. This I thought was a cheek because I'd never order from this site again. You definitely get what you pay for and I am appalled with the service.
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
We have checked for you, and found that the delivery time of your package is normal. Our web has mentioned that the delivery time of your country usually takes 7 business days. Hope you can kindly understand.
Sorry that you are not satisfied with our item. Actually we have checked every parcel carefully before the shipment, this incident is really out of our expectation. We sincerely apologize for that. We know that you have contacted our customer service after you received your package nearly two months, so our colleagues gave you this proposal. Hope you can forgive us and accept our unreserved apology. No worry please, we never neglect your problems. Could you please send us the images of the item which can show any clear defects so that we can check for you? We promise that your problems will solved perfectly and we will never let you down. Hope you can give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
My overall experience was okay i got the products in a good time frame but the one thing i absolutely can't get over is the fabric of the dresses. Its heavy, really see through, and its hot. One of the dresses I bought the fabric said cotton but that thing feels like extra stretchy spandex. Good thing I only sent $25, I want dot get some shirts but I don't think I'm gonna like th fabric it comes in, so this is my first and last time buying from here. I think you guys should stop using that heavy fabric. Peace out shein!
5 STAR for them. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. The fit was on point. I will be ordering again!
I'm really frustrated right now. I ordered three dresses about a week ago for a wedding that I am attending today. When ordering I selected fast shipping which is 2-4 business days. Thinking they would be here by now. NOPE! Come to say that they aren't here, I spent additional money on shipping AND they don't have proper shipping tracking. Would I recommend this website if you need something within a week? I would NOT!
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
We have checked for you, and found that one item in your order is not stock in US, so we need time to prepare this item from our other warehouse rather than US warehouse. That is why caused a little delay of your package. We sincere apologize for that. Hope you can can forgive us and accept our unreserved apology.
We found that the items you ordered have been divided into two packages in order to save your time. We also noticed that first package has been delivered to you. Have you received it? We need to confirm with you. With regard to second package, it has been shipped on Nov 2nd. The logistics information shows that the package has been arrived at your country already, you may receive your package soon. In order to protect your personal privacy, we will give you the detailed tracking information via email later. All of you are our valuable customers, we never deceive you. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I'm impressed with everything I've ordered quality wise but if you're even the slightest bit curvy don't even try.
I can wear the t shirt dress I got but I ordered a romper in a size XL that fits more like a M-L. You just never know what you're going to get.
I recently bought an order of 6 dresses from SheIn after reading the great reviews. Unfortunately this was NOT the case for me. SheIn promised my dresses in four business days-- I did not receive them for two weeks. And in different packages at different times. The material was not good quality AT ALL and the sizes (I ordered all small and xs) were so inconstant that I questioned weather I had hit the wrong size button. My shipping order did not come with any receipt what so ever. In fact many of the dresses didn't have tags on them at all. When I returned to the site to try return them, it told me I had input the wrong password. I tried to get an email notification for a new password FOUR times before giving up, realizing that I was not going to get an email to reset my password. Through out this process I was not able to track my orders, due to lack of information given to me. My payment confirmation email did not get sent until two days after I placed my order. I would not recommend this site for anyone who has half a brain.
Dear customer,
Nice day.
Thank you for choosing SheIn and sorry for all the inconvenience.
Our web has mentioned that the delivery time of your country usually takes 4-7 business days rather than 4-7 days, and processing time is not included in the "delivery time". Hope you can kindly understand.
Sorry to hear that you are not happy with our quality and size. You can send us the images of the item which can show any clear defects so that we can check for you. About the size, there may be up to 2-3cm error because of the manual measurement, you also can see the detailed size description of the item and refer to http://www.shein.com/How-to-measure-a-277.html, then take photos of your clear measurement so that we can confirm with our factory. After confirmation, we will be responsible for any quality and size problems caused by us. Hope you can trust us.
Have you received new password already? We need to confirm with you. If you have not received it, you can contact us via email later so that we can help you reset your password. Please remember that all the employees of SheIn cherish you, we are willing to help you solve your problems. Sorry for letting you down this time, but we promise that your problems will be solved perfectly and we will do better in the future. Please trust us and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I can't explain my joy. The price of the dress is also very reasonable. All my friends praised for the dress.
Yes, they do email and ask you to change your review. Multiple times. They are an okay company they just need to be more clear on 3 major things:
1. The coupon does not apply to all new customers. It depends on how much $$money you spend and they need to make that clear with the coupon.
2. It takes 3 weeks to receive your order because (I believe) it comes from overseas (but they will never admit that no matter how much you ask or tell them that you think it's coming from Taiwan. Which leads me to,,,
3. Their sizes run SMALL, like for Asian women. American women are typically bigger than Asian women. I am tall and slender and a "one size fits all" cardigan will not even close in the front on me. Cute clothes and products, but just order a size larger than you wear if possible, and make sure you're not in a hurry to receive it! OR better yet, they need to make their clothes larger.
They have cute products. Just remember, if you want Nordstrom quality you will pay alot more. Their clothes work fine for me in general, but you do get what you pay for.
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your first purchase of SheIn.
We sincerely apologize for letting you down. Please accept our sincere apology. About the information of the order, actually you can check your order in "My Orders" list, and know more about your orders. If you need help with an order, you can go to My Orders to submit a ticket. All the employees of SheIn are sparing no efforts to do anything that we can to meet your requirements, we never neglect your problems. Hope you can kindly understand.
Sorry to hear that you are unsatisfied with our customer service, but we did not do it deliberately. We are so sorry for that, hope you can forgive our inappropriate proposal. We will pay attention to your feedback and improve the quality of our service in the future. Hope you can trust us and give us one chance again. Do you really want to cancel your order? We need to confirm with you again. No worry please, we promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
We have checked for you, and found that your package really has been shipped on Oct 29th already as you mentioned. We also noticed that the shipping way you chose before is standard shipping, the delivery time of this shipping way usually takes 12 business days rather than 12 days. If you have not received your package, could you please do the favor for us and take your order number to contact the local post office to pick up your package? SheIn cherishes our every customer, we never deceive you.
And because we are the online shop, we do not have the phone number. You can contact us via email or contact our online customer service directly. Sorry for all the worries we have brought to you. Due to time difference, we could not reply to you in time. Please accept our unreserved apology. We trust our colleagues will reply to you as soon as possible. Hope you can kindly understand. About the items your friend ordered before, could you please give us the order number? Maybe you can send us the images which can show any clear defects so that we can check for you. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.