Ordered things from Shein company they had an old address. They shipped it there although I was telling them in a chat (only way to communicate with them) wrong address. They told me to call fedex. FedEx stated they couldn't change the delivery address the send company had to? And then I need to call back because they couldn't put a hold on it so I couldn't pick it up from fedex. Really fedex is this how you work also? Long story short I advise never order from Shein and don't have fedex to deliver because as a customer service company they also are the pits!

All items I got were really in a bad quality, not even similar to the pictures on the website, my first and definitely the last time with them.

Poor quality, Don't buy, the management are the worst, just don't, the worst, really, don't, there are many other options that are better

I ordered quite a few items from shein and never received them. I got a random text from the delivery company stating that the driver's car and my stuff were stolen with it. I tried calling their customer service number and it doesn't work. I've emailed two different email addresses and no answer from them. Horrible horrible! Customer service cause there isn't one! Please save your money and just shop elsewhere!

Due to your support for terrorists and due to the sale of Palestinian flags that symbolize terrorism - I and all my relatives have decided to boycott you and delete your application permanently! My family and I will never order from you again. You are fomenting violence in the world instead of making peace. Due to your support for terrorism, you are banned!

Horrible quality, don't buy! Clothes don't t look like the one in the pictures, very bad material and horrible customer service, waste of money!

I have spent thousands of dollars at this site. Nevertheless, I found out that they support palestine! Supporting palestine=support terrorism.
I am out of here! Will make sure to tell the truth about you!

The experience was terrible! I didn't like any second of using the app and could swear these are cheap and fake copies…

Everything i bought was either bad quality fabric or don't appear as advertised. The worst is they made it very hard or almost impossible to return items.

Really bad delivery, out of deadlines, and bad customer service. Even AliExpress better then Shein. Awful service. Several times I have not received my packages and my money has not been refunded.

In this world it's important to be humane!
If you want to play politics - realise you are offending more customers than you are pleasing
STUPID SHAMEFUL SHEIN

Terrible clothes, and the fabric was literally plastic.
Not only that, customer service is non existent to say the least.
Wont buy again

Ruins the environment, use sweat shops, supports terror groups and bad quality. Can it get any worse?

Sorry, but not sorry.you forgot how to be human and we can't support a company that justify rape, murdered and kidnapping.

Shein support Hamas terror organization
There entire products made by little kids that's force to work for a little composition and bad work environment
Please do not order from them and make.

Arrived fast, but terrible quality. Won't buy again and probably won't wear the clothes I ordered...

Shein support terror. Shein exploits its workers. Shein supports hamas! All Israelis boycot shein.

I have been a loyal customer for years with Shein but I believe this will be my last time shopping with them. They had made many changes where it is difficult for someone to assist you when it comes to refunds. Years ago I use to order and if something fit me big I would return it and they would ask if I wanted store credit or funds back to original payment. This time it is a robot in the chat and it's hard to speak with someone directly who can help you. If you go to your profile and click contact support you can speak with the support team. I told them I wanted to return item and refund back to original payment method. The agent made a mistake and refunded the funds to shein wallet which is basically shein credit. I complained on how the agent made a mistake. Nothing has been handled. The agent keep copying and pasting the same message. Like if you don't know what to do transfer me over to someone above like a manager don't neglect the customer by copying and pasting the same message. All they keep saying is "we understand your frustration hope we find your needs helpful have a wonderful day". Their comprehension skills suck not sure if they speak English or using a app to transfer the message but the messages they send me doesn't make any sense. All they had to do was cancel the store credit payment and refund the money back to my credit card but they have been giving me a hard time and this has been the third time this has happened.