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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
4 helpful votes
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Disappointed
April 9, 2016

I placed an order on 3/28/16 and at first I did not expect it to come that soon reading reviews online. When I checked this week, I was given a tracking number which lead me to believe they shipped my package but was given false hope seeing that on the FedEx website the "label was just created." It says the expected ship date was 3/31/16 which was almost a week ago. I just don't think a tracking number should be given if it is not really shipped...

Date of experience: April 6, 2016
JUDY G. Shein Rep
over a year old

Hi Annabel,

We're truly sorry for the confusion.

Yes, the order was placed on Mar 29th, normally it would take 3-7 business days for the order to get ready for shipping. It was packed and handed to FedEx on Mar 31st, and a shipping label was created at that time, as you could see from the tracking info (tracking number: 61299992140422425509).

The latest tracking info shows that the package has already arrived in your country, and will hopefully be delivered soon. If you need it in a hurry, you can also contact FedEx with the tracking number.

We will contact the courier to see if they could speed up the delivery, and would appreciate if you consider adjust the reviews after you receive the order.

Missouri
1 review
3 helpful votes
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I ordered several items from this site early last week and I have yet to receive them. When I go and review my orders and check on the tracking it says that the delivery is still pending. This has been the status of my order for several days. I am very unsatisfied and feel like this is a scam.

Date of experience: April 6, 2016
JUDY G. Shein Rep
over a year old

Hi Mary,

Thank you for ordering from our website, we’re sorry to hear about that.

Please don't worry, would you please send us your order number so that we can help?

Please be assured we would like to help you get this resolved as soon as possible.

Bangladesh
1 review
3 helpful votes
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Amazing Products!
April 9, 2016

I am happy to say that my ordered dress is fully perfect. I got the dress absolutely in time. I want to thank them who conduct the business.The dress quality is fine.The dress looks so nice.The finishing of the dress is perfect.The cotton and color also great. No objection from my side. Everyone can shop from here. I am sure that this site is better from others.
I will continue my shopping from this site.
THANKS!

Date of experience: April 6, 2016
Michigan
1 review
0 helpful votes
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I love online shopping and i found this great new site. They have great customer service my order shipped promptly. And everything was just as expected. I will be back. Glad i heard about Shelnside I will Reccomend them to friends.

Date of experience: April 5, 2016
New Jersey
1 review
1 helpful vote
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I honestly wanted to update my previous review with a better one, but honestly I can't. Still waiting in an order placed in February. After making a bad review previously, I was contacted by the company and reassured that my order would be shipped. Shortly after, a partial shipment was sent. In the company's response, they asked if I could change my review to reflect a positive experience. I replied that I would consider it after receiving my complete order. After that reply, a shipping label was created with FedEx. The company updated my account saying all orders shipped, however the tracking number through FedEx indicated that only a label had been created my items had not been shipped. I emailed the company to get an estimated date that I could expect my final items could be shipped and have not received a response. If you value your hard earned money, stay away fron this company. Unless you like to gamble. Also only one of the items I received looked like the picture. The maxi skirts are not as full as they are advertised. Its as if they took pictures from other companies and attempted to recreate the look using less fabric. Buyer beware!

Date of experience: April 4, 2016
Viviana F. Shein Rep
over a year old

Hi Ebony,

We're truly sorry for all the inconvenience you've been through.

Your order was placed on Mar 22nd, and we’re glad to see that the first package has already arrived.

We have strict quality assurance before each product is packed and dispatched, and we apologize if the items arrive with defection or bad quality, we would check that with our suppliers as soon as possible to make sure the same problem won’t happen to other customers. Please send us a few pictures and we would surely make this right for you.

The second package was handed to FedEx and is already on its way. Normally they would update the tracking info on their site after the package arrives in your state (normally it would only take 4-8 business days), you can also contact the courier with the tracking number 61299992140422340680 at that time.

Thank you for your patience, and we hope you would receive the order soon!

Texas
1 review
2 helpful votes
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It's okay
April 7, 2016

I think that the clothes and prices are great however I have been waiting for a while for the shipment to come in. Everytime I ask an assistant I get the same response, turns out that my clothes are coming in from China. I chose express delivery where it should come in after 3-5 days and I have not been able to track my clothes since then. Everytime I attempt to track my clothes it says "no query instant." I expected it to be here by now or at least being able to track my products.

Date of experience: April 4, 2016
JUDY G. Shein Rep
over a year old

Hi Shanita,

We're truly sorry for keeping you waiting.

The order was placed on April 1st, and was already dispatched (it normally would take 3-7 business days for the order to get ready for shipment).

The package was handed to FedEx shipping and is already on the way, the courier would normally update the tracking info only after the package arrives in your state (normally takes 4-7 business days).

We'll contact the courier to see if they could speed up the process, you can also contact the courier if you need it in a hurry.

We hope the package would arrive soon, and thank you for your patience.

Texas
1 review
1 helpful vote
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LOVE
April 4, 2016

I LOVE THIS SITE. I'm so surprised at how great the quality is of the products I've gotten, for such low prices too. I can NEVER find anything that fits me, being as petite as I am. My friends can't believe how much I paid for the stuff I wear from here. The only thing I have to say that's even remotely negative, is that you HAVE to look at every product's reviews and sizing. I would only make a purchase if I see the pictures other post of the items on them. And it's also such a great feature that I wish normal online brands did as well!

Date of experience: April 3, 2016
California
1 review
5 helpful votes
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They are a SCAM
April 5, 2016

I first ordered from them a year ago spend several hundred dollars. Instead of shipping me my order together they ship me two of the cheapest items because they "claimed" it was faster. My second larger and more expensive portion of the order never made it. They never re-sent it or gave me a refund because a tracking number said it had been delivered however I was home and did not have anyone come to the house.

So I decided to give it some time and let a year go buy, I just placed an order about a month ago for over a hundred dollars and again they sent me 2 of the cheapest items. I am still waiting for the more substantial portion of the order. When I looked up the tracking number it also says it was delivered however FedEX can't produce a proof of delivery which is suspicious. This is clearly a scam and I will be reporting them to my attorney and bank for fraud.

Date of experience: April 2, 2016
JUDY G. Shein Rep
over a year old

Hi Catherine,

Were truly sorry for what happened with your order.

Yes, the order was divided into 2 packages for shipping because they were shipped from two separate warehouses of ours, and glad to hear that the first package has already arrived.

The second package was transferred from FedEx to USPS when it arrives in your state, heres the tracking number and site:

9261299992140421407353
www.usps.com

The tracking info shows that the package was delivered on Mar 21st, we will contact our courier as soon as possible to see if they could find out what went wrong. At the same time, would you please contact your local post office to see if they have any news concerning your package?

Apologies again for all the trouble, we would get this resolved soon.

California
1 review
2 helpful votes
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Upset
April 4, 2016

It has been processing for 3 days & i was hoping to wear it on thursday. Very disappointed & upset

Date of experience: April 1, 2016
JUDY G. Shein Rep
over a year old

Hi Bianca,

Thank you very much for ordering from our website, sorry for keeping you waiting.

It normally takes 3-7 business days for the order to be ready for shipment. 3 of the 4 items you ordered are available for ship already, but the lace-up t-shirt happens to be in great demand, thus there might be a slight delay for our suppliers to get it ready for shipping, we appreciate your understanding. I’ve checked with them again, it’ll be ready soon. And an email will be sent to notify you once the it’s dispatched.

Thank you again for your patience.

India
2 reviews
12 helpful votes
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Highly recommended!
April 4, 2016

I have been using sheinside.com for over a year now. They are timely with their deals, and go out of their way to provide examples of how to best take advantage of the deals including my favorite - the subscribe and save posts! Unlike other deal sites they actually respond to comments and if I write in that I am looking for deals on something specific they keep their eyes out. I'm consistently impressed with how much stuff and how many deals this blog brings to my attention. I'm a fan! Looking for savings? Look no further. - Great Deals, great service. I definitely recommend sheinside.com

Date of experience: April 1, 2016
India
1 review
1 helpful vote
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Fast Delivery!
April 3, 2016

Last week I placed the order on SheInside and got the product on time. Well, I was not expecting that they will deliver the dress within 4 days. Anyway, the quality of the dress was good enough at that price. And will love to recommend SheInside to all.

Date of experience: March 31, 2016
Serbia
2 reviews
2 helpful votes
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Amazing site!
April 3, 2016

You cant find better site then thisone... They gave you 40%OFF your first order and delivery is in 24H only... I am so pleased with stuffs i bought here! They are very quality! It was fantastic experience!

Date of experience: March 31, 2016
India
1 review
1 helpful vote
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OK, I bought a few shirts and a pair of jeans. 2 shirts have already shipped and they were delivered. The 2 shirts I received were great. Amazing material, not cheap at all. For a first impression is Shein is pretty good with clothes. My only problem is the shipping. I guess I'm just a little impatient because the clothes are so cute but it's been a week and still says processing. But other than that two thumbs up, good job!

Date of experience: March 31, 2016
Texas
1 review
0 helpful votes
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Let me start off by saying that I don't usually order stuff online but if every store was an easy as using this one then I would easily change my tone there's a lot of things to pick from from in there pretty much all of my budget the clothes I ordered this is very nice and comfortable the shipping was very very fast all in all I would say that this website is excellent

Date of experience: March 30, 2016
India
1 review
1 helpful vote
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I bought my new dress from www.sheinside.com. I wore this dress to work and turned many more heads than expected. It's so flattering! I'm 5'6" and 132 pounds. I ordered a small and it fit like a glove. The material has quite a bit of stretch so size wise it would be forgiving a bit. The cut of this dress hides the mommy tummy pouch well. I felt a bit strange wearing something so retro as its not my typical fashion style... but I'm so pleased with it and I know I'll wear it tons. The delivery was quick and flawless. The customer care was superb!

Date of experience: March 30, 2016
GB
1 review
5 helpful votes
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Do not bother
April 1, 2016

Absolutely terrible. Been waiting for my items to arrive they are nearly a week late now and i keep getting told to wait. Never get a straight answer from customer services. Pretty P****d off to be honest. Dont bother using this site.

UPDATE! My order finally arrived and the sized are much smaller that said on the webiste. I have since got an email from Shein saying 'now that your order has been delivered can you edit the rating and review on site jabber"
Ermm no because the order was still very late and your customer service is appalling and the items were not satisfactory! The cheek of it!

Date of experience: March 29, 2016
JUDY G. Shein Rep
over a year old

Hi Lauren,

We're truly sorry for keeping you waiting.

Please don't worry, the order was already dispatched on Mar 21st, following are the tracking info:

Tracking number: 612792178561
Tracking site: https://gls-group.eu/EU/en/gls-partner-united-kingdom

As you could see from the update, the package is currently in transit, it will arrive in your country soon.

Apologies again for all the trouble, hope you will receive it soon!

Don't hesitate to contact us ([email protected]) if any problem occurs.

GB
1 review
8 helpful votes
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DONT ORDER
April 1, 2016

Started off suspicious as they demanded a photo of my payment card and ID. Not at one point had it been made clear when my goods will be with me. Communication is terrible. All emails made no sense to the point where 'Alice' from customer service began sending emails in another language?! I'm certain this company is a scam. They gave me a dhl tracking number, but when I contacted dhl they had no record of my items. AND my clothes were being sent to Mexico?! I live in the UK. I want a refund and will never be returning to this crap site. Absolutely shocking service.

Date of experience: March 29, 2016
JUDY G. Shein Rep
over a year old

Hey Anna,

Were truly sorry for all the inconvenience you were put through.

The order was placed on Mar 25th, and it normally would take 3-7 working days before the order is dispatched. We asked for a photo of your ID and your payment card because it was part of the procedure of our credit card company, theres no way we would harass our customers for no reason, and we appreciate your understanding.

I have confirmed with our staff, everything is going fine with your order, and it will be shipped to the delivery address you left, United Kingdom, not Mexico, please don't worry about that. The Tracking number our team offered was the one our courier gave them, but it was probably because the order hasn't been shipped out yet that you weren't able to find any records with DHL.

Apologies again for all the trouble, and we will ship out the order soon.

France
2 reviews
0 helpful votes
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Great services and fast delivery! I found shein dress on google plus and then I check website and I like a t shirt and I place my first order soon. Really picture and final product is same. I love every item of shein and I 'll buy more when I need more. Everyone should buy from there if you like fashionable lovely dress.

Date of experience: March 28, 2016
Virginia
1 review
7 helpful votes
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I ordered 3 items from this site 2 weeks ago. My order shows paid on the site but all of my items are STILL processing.

I don't understand that they ask for a week to process your order, but here it is going on week 3 still not processed!

I planned on taking my order on vacation with me next week but I don't see this happening.

Lets see how long they will take to respond to my email.

I will not order from this site again, I guess that's what I get for trying to catch a deal. I pray that if and when I do get my order its worth the wait!

Date of experience: March 28, 2016
JUDY G. Shein Rep
over a year old

Hi April,

Sorry for keeping you waiting.

Please don’t worry, everything is fine with your order. The green coat you purchased happened to be in great demand, thus there was a slight delay for our suppliers to get it ready for shipping, we appreciate your understanding.

And i have checked with them again, the order was already dispatched via FedEx, you can track it in a few days with the following tracking number and site:

61299992140422410697
http://www.fedex.com/us/track/

Apologies again, we hope you will receive the order soon!

Germany
3 reviews
4 helpful votes
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Professional
March 31, 2016

Very professional. Good quality products. The customer server is helpful and yes they deliver your product on time this is my third time shopping on this site and i will recommend them to any one who is looking for good quality products on low cost.

Date of experience: March 27, 2016