I needed a very beautiful dress for masquerade ball so I ordered the Navy Spaghetti Strap Backless Sequined Dress, the dress looked the same as it did online. It was true to size, fit tight in all the right places and was beautifully crafted overall. I expected it to be itchy because of the abundance of sequence but to my surprise it was not. I received so many compliments! The ordering process was very easy and it shipped quickly. The packing was nicely organized. The shipping was very accurate and the ease of use on the site helped with the purchasing aspect. The search bar helps users find exactly what you are looking for. Definitely would buy from this retailer again and recommend to others.

Few day's ago i bought a skirt, i am surprised about delivery, really it was so fast. I got it yesterday, i am also happy to see the good color and design.

Seriously first 2 orders i enjoyed the shopping later the way they respond to the issues its irritating.
I raised a ticket and with out resolving the issue they close it. I tried using partial amount for the Order NO.: BAH5351 but then status says expired and completed. No idea how they work? Neither i received any products nor they reverted in the wallet.
Raised a ticket ID: *******
Where is my refund of the Order NO.: KBA4557 gone then? I need my refund ASAP.
Hope they arrange my refund in the wallet soon. Also once the ticket raised for an issue should be closed only when they resolve the same not just responding to it.

When I wanted a nice looking dress for my wife's birthday party, I embarked on an internet search to find the suitable stuff for my darling. It happened that I found Shein.com as one of the leading "Fashion Website." I quickly order for single Maxi dress with order ID: MPH4552. I just order single stuff just to compare their shipping and services with few ones that I knew. Nevertheless, I made the order and less than two weeks they delivered my item in the most appropriate manner and it was a very nice stuff. I gives kudos to Shein.com for their wonderful stuffs and quick services.

SheInside is definitely the best store, out of many that I buy from. The name says it all, "she" as we as women love to make shopping.
Their prices and shipping rates are the most affordable among all. I receive my orders very fast and I am shopping at http://www.shein.com for two years now and I am not going to change :). Great work and great team, I wish you only success.

I have order over $100 worth of dresses for an upcoming holiday. All items had 25h shipping and I had chosen expedited shipping. It has now been 3days my order is still processing and I'm going on holiday in 24h.
Disappointed while still hoping for a miracle that the package arrives tomorrow before I leave. Based on written reviews I hope to be able to revise my review with a positive feedback upon receiving the clothes.
Thank you
Anna

Horrible experience with returning merchandise to this company. They have no phone to contact them. I followed their return instructions and had to contact them because after receipt of my merchandise for 1 week, still no refund. I finally got in touch with someone by chat, and Noe informed me that it would take another week to process my refund. I asked for a supervisor's name and she gave me Kevin, but it's night in China right now, so I guess I can't talk to him. I just want me refund. I paid your company right away, I want my refund. Very mad!

This was the first time I was using shein.com, and I have to say I was extremely pleased. I used it to order the a red backless dress, which was well worth the money. The entire process from ordering to getting the item was effortless. The product was actually as described in the specification and pictures, and excellent in quality in terms of fabric. The delivery was surprisingly fast, which is always a bonus. Being budget conscious, Shein was perfect for me as their prices are extremely economical for the kind of product they offer. The website is well built and responsive. Definitely a thumbs up!

OMG, after a month of placing my order, it actually arrived (3 out of 4 pieces) and I was truly pleased with the quality. Due to the stress of feeling like I had been scammed, (although good quality)but very slow delivery and no phone number to contact customer service. Never again would I order from SHEINSIDE. I like shopping, where I get great customer service, if you can't offer it, then you don't get my business, ( respect, is hard to come by these days) customer service is what it's all about.

I order 5 items got them pretty fast and had to pay 19$ duty to the delivery guy which was not mention anywhere when I place my order, when I open my parcel the stinking smell that came out was horrible, one dress had a stain on it and everything was made poorly, very cheap quality, I decide to do a return what a nightmare, I pay 20.50$ for the return which I'm sure I'm not getting back, it's been 31 days still no refund! I email them over and over and over again and again and there are giving me the run around giving a ticket and other ticket saying the credit is in my account I try taking it out of course it didn't work, email them again waited for them to answer to tell me it's take 30 days to get my refund, I don't understand why they make everything so difficult and unpleasant, they sure took no time charging my credit card 24 hours when I did my purchase and now there taking all the time in the world to refund me like I'm gonna forget or just let it go, anyways I'm never buying from them again they have no respect for there clients

I ordered a good 200.00 worth of clothing the tops all fit fine they were not the greatest quality but that was expected with the amount I paid per top. The pants on the other hand ran small to say the least I ordered 3 pairs of pants and 1 romper in mediums the pants ran so small that they would have fit my 4 yr old daughter this is no exaggeration. I put the pants up against my daughters pants and they were the same size(4t) if not a few inches longer the site should clarify that they run in Asian sizes not US and that their sizing chart is completely off. When I contacted customer service for a refund they informed me I would have to pay to return the items. I then asked to have a manager or supervisor call me to which I was told they have no phone service. I doubt that in their entire company they have no phones seeing as I work for a clothing company and you need phones to be able to run the business well long story short after writing to the bbb they were gracious enough to send me a return label. I will not be ordering from them again the quality of the clothing was as expected for the price but the customer service was lacking and the return process was ridicules.

In response to their response they emailed me shortly after my review and asked me to change my review for a 40% off coupon I found this hilarious and worth mentioning since they had a promotion for 40% off all orders running on their site my review stand.

This is my SECOND review. It is a follow up to the first review for the same order. Let me start off by saying that shein contacted me explaining the delays (the dress was out of stock) and asking if there was anything they could do to improve their service (how about just send me my dresses?). Well, within a week, I received a tracking number. That would be great except that it has been 16 days now and that tracking number is "anticipating shipment date". Meaning, a tracking number has been created but the shipment has not gone out because they want you to think they shipped it out. Wonderful. Actually, no. Deceptive. Manipulative. Unethical. Give me back my money, damn it.

I ordered my items well over a week ago, and did the 4 day shipping. Well, my items are still not here. I sent in a "ticket" and all the customer service rep had to say was that the items have shipped and I should be patient. Fed Ex has only created a label, and have not even received this order yet. I placed my order 2.5 weeks before my event just incase the items needed to be tailored. They have already charged my card, and yet no items. Please fix this or expedite the shipping!