On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.
We monitor reviews for authenticity
Before ordering, I had never heard of this company. I was talking a chance on buying but to my surprise, it was totally awesome. Fast service great shipping. The product is of high quality, and I will order again without a doubt. Thanks for that great first experience
The clothes are very adorable and super inexpensive - the quality is ok, you are getting what you pay for, I didn't expect much, I just wanted something fun and cheap. They took a long time to ship part of my order and they cheerfully refunded the money for those items when I complained. I was impressed.
The problem comes if you decide to return things. The sizes ran big for me (alot of people say they run small, so idk) and the return policy says you can return. I followed their procedures and was told over and over for two weeks, any day now. Still no refund. I contacted Paypal and opened a dispute and they told me they would not refund my money until I closed the dispute! Wow! Cheeky! It's just not worth it. It looks like I am out over $200. Never again will I order without looking the company up online. Plenty of people have reported them as fraudulent. Add me to the list. IF they resolve this, I will come back and change the review.
Update: I filed a claim with paypal and got my full refund. So, if you really want something from Shein, make sure you use paypal or a card that will back you up if there is a dispute. Like I said, the clothes are cute and cheap, but personally, I would never try them again.
I bought the Blue Lapel Vertical Striped Blouse for my wife and she loved it. It was easy to order, I just added it to my bag, selected a size and then checked out. I also loved that they had so many pictures of the Blue Lapel Vertical Striped Blouse, not just stock photos but of real customers wearing the product as well. I also appreciated that there was free shipping no matter the amount of the order and that I got 40% off my first order. My order came quickly and was packaged great. I would recommend this shop to my friends.
THIS IS THE WORST ONLINE SHOPPING COMPANY I HAVE EVER. EVER. EVER ORDERED FROM! I HAVE BEEN ASKING FOR A REFUND SINCE 1/2016 FOR ITEMS THAT I SIMPLY DID NOT LIKE. I SENT THE ITEMS BACK WITHIN 5 DAYS OF RECEIVING AND NOW IT IS MARCH! SUBMITTING A TICKET REGARDING MY REFUND YOU WOULD THINK WOULD BE SIMPLE ENOUGH. I HAVE EXCHANGED ABOUT 10 "TICKETS" WITH THE MYSTERIOUS CUSTOMER SERVICE AT SHEIN AND STILL HAVE NOT GOTTEN MY REFUND! I WAS TOLD "THE CHINESE NEW YEAR HELD UP THE REFUND PROCESS," CHINESE NEW YEAR WAS FEBRUARY 8TH... DIDN'T KNOW THE CELEBRATIONS LASTED AN ENTIRE MONTH. MUST BE SOME PARTY. THEN I WAS ASKED, ON MY LAST TICKET, "PLEASE LET US KNOW WHY YOU ARE RETURNING THE ITEMS AND WE WILL SEND THE REFUND TO YOU." BECAUSE I AM THE CUSTOMER, THAT IS WHY. IF YOU HAVE GOTTEN YOUR PRODUCTS BACK, GIVE ME MY MONEY BACK. THERE IS NOTHING ELSE TO IT. IT IS A JOKE OF A COMPANY AND THEY ARE CROOKS.
Dear customer,
Nice day.
Thanks for choosing SheIn.
Sorry for all inconvenience we have brought to you. We are surprised that you are unsatisfied with our items. We sincerely apologize that we could not arrange the refund for you in time because of Chinese New Year. Hope you can forgive us and accept our unreserved apologies. About the reason you mentioned, we just want to know what is wrong with our items and why do you want to return them so that we can improve it and avoid such problems in the future.
Please remember that you are our precious customer, we never neglect your problems. We noticed that our colleagues have arranged the refund for you, which may spend 15-20 working days back to your account. Hope you can trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I bought a a Red Round Neck Diamond Pattern Peplum Hem Sweater and I absolutely love it. Ordering was simple and easy - and the layout was easily navigable. The shipping details were clear, and after I received the item, it was exactly as described. I love my item, and I'll definitely be using SheIn more. They rock.
I love how shein.com is a one-stop-shop for everything from head to toe. This is quite rare on most clothing sites that usually have a very limited collection. I bought the Colour Sleeveless Graffiti Print Jacquard Dress at $13.90 thinking that it was too cheap to be any good, but decided to go for it anyway because it was so affordable. I was very pleasantly surprised when the item arrived by registered mail very quickly and the material was high-quality and cooling. Ive bought other dresses that were very flimsy and stuffy. Im now actually wearing the dress! Thanks shein.com!
So to start, I want to note that I am new to this site, so I wasn't too sure what to expect. After 20 minutes of browsing I came across this dress that I just HAD to have! It was one of those long sleeve t-shirt ones, in burgundy. Anyways I went to order one and they didn't have my size. So i was thinking, great now I have to wait six weeks or whatever until they restock. I went ahead and sent an email, because this dress would be awesome to wear to a party I was going to soon. Anyways they got back to me right away (like two or three hours) and told me they would order a few more and have one express shipped to me! The shipping was super fast and the people were so nice to work with! I got the dress and I absolutely loved it! Looked great on me too, just like the description said! Could not be happier with the service! Thanks!
Bought for my wife and it is awesome looking and fitting. Very reasonable price and gorgeous. I loved it and should buy again.
Sheinside went above and beyond what I had expected. They took a long time to get me my order. But, once I received it, Finally, I have received my order. The package was destroyed and the dress cut but I don't think it is shein's fault but rather the postal office. I have started a complaint against the postal office as the shipping was disastrous. I was very satisfied. They made sure to maintain constant contact the entire time I was waiting for my order.
I was upset at first because I had ordered it for a trip. I didn't receive it in time for the trip.
I will definitely order more from them in the future, they really cared about my satisfaction. I just asked that they inform costumers on items that are back ordered.
Thank you, She-inside for restoring my trust! I would recommend you to friends and family!
I need a status update and can't seem to get in contact through their page. It says label was created but it still has not been sent since last week. I need this now.
Dear customer,
Nice day.
Sorry for keeping you waiting.
As the logistics company needs time to update the information, sometimes we could not get the detailed tracking information in time. As you mentioned that your package has been shipped our one week ago, we also noticed that your package has been arrived at your country already. You may receive the package very soon. In order to protect your presonal information, we will give you the trcking number and link of your package via email later. Hope you can kindly understand.
Really sorry for all the worries we have brought you. Please accept our sincere apologies firstly. Actually you can login your shein account via computer, and then submit a ticket to contact our online customer service directly. All the employees of SheIn are willing to help you. We also will improve the quality of our service and do better in the future. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.
I ORDERED SEVERAL ITEMS FOR MY DAUGHTER'S THAT CAME IN THREE "EXPRESS LOL" SHIPMENTS. MINUS ONE ITEM OUT OF STOCK. THEY ARE ALL OF THE POOREST QUALITY. PURE TRASH. THERE IS NO PHONE. CANNOT FIGURE OUT THEIR RETURN TICKET POLICY. THIS STORE IS FRAUDULENT. THE "REVIEWS" HAVE TO BE PARTIALLY FAKE. I OWN BUILD AND HOST WEBSITES AND BLOGS. ONE OF WHICH PROVIDES A LIST OF THE BEST ONLINE STORES WITH BEST DEALS/QUALITY AND LINKS TO THESE COMPANIES. SHEin will be on my new "watch out for scams list". If they don't refund all my money. I will have my card dispute the FRAUDULENT transaction and will report their deviant return and sales policies to the Atty General and BBB.
Dear customer,
Nice day.
Sorry to hear that you are unsatisfied with our quality.
Actually we have taken each item to do the strict quality-test and checked each parcel carefully before the shipment. We really do not know what happened with our items. You can send us some images which can show any clear differences and defects so that we can confirm with our factory. We will spare no efforts to resolve the issue.
Moreover, about the item that is out of stock, would you like us to arrange the refund of the item for you? We need to confirm with you. As we are the online store, we do not have the phone number, you can contact us or our online customer service directly. Hope you can kindly understand. With regard to return policy, you can refer to http://www.shein.com/Return-Policy-a-281.html for the detailed information.
Waiting for your reply.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
Really great experience with Shelnside. I bough 2 dress here last week and i got happy with the dresses because its great quality with cheap price. I highly recommended the Shelnside to all!
I received a dress made in excellent materials. I am very happy because the dress have quality and totally fit to use.
Well... here it is March and I have not received a refund for items they received back 1st week of January. I will be giving all the info to my credit card company today. Save your self a headache. These are poor quality clothes and the worst service ever. I can only assume that by holding refunds for a very long time they are manipulating funds, robbing peter to pay paul.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting so much time.
Thank you for choosing SheIn. But we sincerely apologize for leaving you such negative impression.
Sorry to hear that you are unsatisfied with our quality and you have returned items to us. This incident is really out of our expectation. Actually you can send us some images which can show any defects so that we can check for you. SheIn is a legal fashion company, we never shirk our responsibility. Hope you can trust us.
We also noticed that your refund has been done, it has been returned to your shein wallet. You can login your shein account via computer, then click "My Wallet" page to withdraw your refund. Hope you can kindly understand. You are our precious customer, we will do anything that we can to meet your requirements.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
Wow! What amazingly fast service from SheInside.com! The dress came on time, was just what I expected, and my wife loved the look. If you're looking for great service, great prices, fast delivery, and the trendiest fashion,
I am extremely happy with my purchase. I can't recommend this site enough. They have such great, stylish clothes for an affordable price. I will definitely be ordering again.
I ORDERED A DRESS FROM SHEINSIDE, WHICH WAS DESCRIBED AS A COTTON MATERIAL. THE THING THAT CAME IS THE LOWEST POSSIBLE NAILON. SHOPPING BAG QUALITY!
OF COURSE THE JOKE IS ON ME, BECAUSE FOR A REFUND I HAVE TO SEND THA PACKAGE ON MY EXPENSE AND IT COSTS AS MUCH AS THE DRES. SO, IT IS NOT WORTH THE TROUBLE. JUST WANT TO BE SURE THAT PEOPLE HAVE TO BEWARE.
Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn.
But we are really sorry to hear that you are unsatisfied with our quality and material. You can take photos of dress that you mentioned, then send us some images which can show any difference clear so that we can check for you.
SheIn is an honest fashion company, we never shirk our responsibility. We will be responsible for any quality problems caused by us. Hope you can trust us. We trust that your problems will be solved perfectly. Moreover, our wesite has mentioned that the return postage should be paid by yourself. Hope you can kindly understand. You can also refer to http://www.shein.com/Return-Policy-a-281.html for the detailed information.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I love the quality and fit of the shirts. I got a chiffon like blouse in pink and an olive t shirt! I really love them. The customer service was good as well and I received a reply asap. I don't know about the negative reviews but with the fast shipping items I have a good review.
Upon receiving my items in the mail, every single item I want to return. Every piece of clothing was of the poorest quality including holes, loose string, the seems were falling apart, the sizes were off, and some pieces were extremely dirty. I couldn't even try on one of the shirts I bought because it was covered in dirt and there was a huge hole. I am very unhappy with my entire order!
Dear customer,
Nice day.
Sorry for all the troubles we have brought you.
And sorry to hear that you are not satisfied with our quality. Actually we have taken each item to do strict quality-test and checked every carefully before the shipment, the incident you mentioned is really out of our expectation. You can take photos of these items which can show any clear defects so that we can check them.
SheIn pays attention to our customers, we will take your problems seriously and are commited to resolving the it to meet your requirements. Any problems never neglected by us. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
Cannot give an accurate rating due to the fact that I haven't received my items yet! I never got an email to confirm the purchase or anything about shipping. I need to have this dress by this weekend for an event that I'm going to. If someone, anyone, could tell me where to track my package or if it has even been shipped, that would be great. I ordered everything on 02/12/16. I get it that it has only been ten days but I should have been updated with what is happening with my purchase.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
So sorry for all the waiting time. You ordered everything on 02/12/16 and the processing time usually takes 2 to 8 business days. We just sent your order out on 02/20/16.
Besides, we have given you the tracking website in the email and you can track it by yourself. No worry, the parcel is on the way, it’s normal. We can't control the progress, you will receive it soon.
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for choosing SheIn.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. We are so sorry about the shipping progress. We usually spend 3-7 working days preparing the items, but we can not avoid accident happening. Hope you can kindly understand us. You are our precious customer, and whatever problems you have, we never neglect.
The size problem you mentioned, there are detailed information on the web, and you can refer to http://www.shein.com/How-to-measure-a-277.html for it.
Also our colleagues have arranged the refund for you, which may spend 15-20 working days back to your account. Hope you can trust us and We never want to lose you.
Begging your understanding.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.