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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.
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I have ordered from this site once before and didn't have any problems with shipping, however I placed an order 12 days ago and it still says "processing." I need one of these items in a week which is why I placed the order so long ago, but it has not shipped out yet and I have expedited shipping. I'm hoping this issue is resolved because I like the items I ordered! I have also contacted them on the website and haven't heard back.
Almost been a week since I ordered, my items haven't shipped yet and the site is down right now (links/images broken). Can I know how my order is doing? I am not sure if this is the order number but I have LBB6553, ordered a black suspender dress and off the shoulder white shirt on 4/12
Thank you for ordering from our website, we’re sorry for keeping you waiting.
It may need some time to prepare the items well for you after you place an order and your order was shipped out on 13th, April. There may be some interner inconnection at that time, we apologize that if it happened to you. Please be assured we never stop going ahead on the process of providing good service for our customers.
Please do not worry your order number is right and the package was delivered successfully on 20th, if you do not receive them, please contact the local post office with your tracking number "74899992140423351155" to have a check.
Thank you for your patience with us, hope you will receive the order soon and love theose wonderful items!
I just came across this website I love it so far but some of the reviews are throwing me off. My graduation is coming up and I want a dress. I love everything I see. I don't shop online its to risky. But I found what I wanted and I don't know whether to go for it or no
Hi Adella,
Thank you for your love for our products.
Yes, we admit some of the reviews did reflect some issues in a way, there’s still a lot to be done to improve your shopping experience, but we never stopped working hard on them to make purchase easier for you.
We certainly welcome you as our customer, and would appreciate if you consider editing the review and rating before making your first purchase from us, thank you.
I am not sure the ticket tool is working well on the website.
On the check-out page, delivery time is 7-10days, but in reality it is much longer.
However I could reach Customer service at *******@shein.com to get a refund.
Hi Meïlis,
Thank you for ordering from our website, sorry for keeping you waiting.
Please allow 24 hours for our customer service team to get back to you.
We’ve got two of the 3 items ready, the Robe évasée avec dentelle -blanc you ordered happened to be in great demand, thus it might take longer for our suppliers to get it ready, we apologize for the delay.
We could ship the two items that are ready first, but i’m afraid they won’t be able to arrive before April 30th. Do we still need to ship the order once it’s ready?
Please confirm with us, thank you.
—————————— update ——————————-
Hi Meïlis,
We have canceled the order and applied the refund, it normally would take 15-20 business days for the funds to appear on your card as it would need reviews and approvals on many levels, please check then.
We apologize again for keeping you waiting for nothing, we’ll certainly do our best to prevent this from happening again.
My order no. ZFT 4963 was delivered on time with no hassle. The quality of the product is par excellence. The colors and design are exactly as they were shown on the website. I love the fabric and intricate detailing. The dress I ordered was beautiful; I did not pay any extra delivery charges (other than those charges that were mentioned on the website). I have given you guys a five star rating! Customer service is friendly & prompt. I will definitely recommend you to all my friends as you have delivered what you promised. Keep up the good work!
I ordered some items last 04/04 and 'til now, it just keeps on saying that my orders are still processing. For a first time online buyer, this experience is ugh! I don't think I'll be buying from this site again. :(( (
Hi Hyacinth,
Please don’t worry, your order was already packed and handed over to USPS on April 8th, you can track it with the following tracking number and site:
LS758677409CN
https://www.usps.com/ or http://www.ems.com.cn/english.html
The package will hopefully arrive in your country soon and the tracking info would update then. You can contact the post office with the tracking number if you need if in a hurry.
We will also contact the courier to see if theres anything they can do to speed up the process, hope you will receive the order very soon!
I previously wrote a review freaking out about whether I would receive my order or not. My order has come and the material, skirts and quality are excellent. I love 5 out of 6 of them and the one I don't like they have made plans to send me a refund for. Sizes run small so be sure to order 2 sizes up. Other than that enjoy!
I do shop from sheinside once in every month but never found anything bad they are very much organized. Customer support team is very much responsive to there customers. And till now i found nothing bad about there products.
I loved it very much. What a super collection on sheinside. I was confused to found gift for my cousin but sheinside give me super collection of some new dresses. I bought a dress for her from it and surely come again for me. Highly recommended.
I made my order on the 30th of april and I still have not received it. Eventough they say it is ready to ship in 24 hours, that is a lie since the 24 hours are for processing the order.
Then they produce in China! And you have to wait until the package comes to your closest warehouse. What is curious is that they take your money when they get your order, but when you want a refund it takes 20 days.
On the other hand, we cannot support websites that take the designs of other stores and make a cheap copy of them in China to sell it for less than $10 It is not correcto to support this type of businesses
So please DO NOT BUY ANYTHING AT SHE INSIDER
Hi Erika,
Thank you for ordering from our website.
Yes, some of the orders are shipped from our warehouse in China, and we know there’s still much to be done. Our company has placed the highest priority on improving product quality rather than just expanding the production scale, to make better products and live up to your expectations. We are doing the best we can, hoping to offer you a much more pleasant shopping experience in the future.
When an order is placed on our website, our credit card company would also review your card info and asses the risks, but if we applied a refund to your card, it would need reviews and approvals at many levels, thus it normally would take 15-20 business days for the funds to finally appear on your card. We would surely want to speed that up for you, but regrettably there’s not much we can do, and we appreciate your understanding.
“Ship in 24 hours” means the product is available for shipment within 24 hours, but it would still take a few days for the package to arrive at your door.
Also, would you please provide the order number along with the email address so that we can help?
Please be assured we would always like to get your problems solved as soon as possible.
I ordered two things on Sheinside. I am tracking it on the Sheinside App. It was processing for awhile, but finally when I checked, one of the two items said it shipped, while the other says "OUT OF STOCK." What does that mean? I paid for both. Am I just not going to get my second item that says "OUTOFSTOCK" while during the time I've ordered it, it has been approved, meaning that it should be in stock.
A day later I received a message from Sheinside and they helped me solve the problem right away. I am looking forward for my items to come! Thanks for helping me solve the problem Shein!
My daughters placed an order for 23 items on 4/1/16. We just received 6 items. Who knows where the others are! I can't contact live chat it doesn't work. But oops can't contact them anyway about existing orders or problems! Have to send a ticket! I want to cancel entire order, but no response. I do not want shein dollars items awful. I want full refund to card i purchased on. But beware you have to state this or you get useless shein dollars! I am so frustrated. My advice stay away! Still waiting for a resolution, this site gets "nice" repsonses, so i will wait and see, and keep you posted if this ever gets resolved. In the meantime, i am contacting my credit card company.
Hi Karen,
Sorry to hear that you want to cancel the order.
The order was placed on April 3rd including 23 items. It normally would take 3-7 business days for the order to get ready and then 3-5 business days to arrive with express shipping.
Considering the order contains a lot of items, we shipped part of your order (6 items) first with express shipping, which you found not fitting after you received the package. Our customer service representative is already working on that and offered you the returned address. We will process the refund for the 6 items to your credit card once we receive the returned package.
The rest of the order was already packed and ready for shipment, but we have applied the refund of $241.69 per your request. It normally would take 15-20 business days for the funds to appear on your credit card since it would need reviews and approval at many levels, please check then.
Apologies again for the trouble, don’t hesitate to contact us if anything.
Although it's still very early in my order, I have contacted this site via Facebook and email multiple times and still haven't received any feedback yet. Getting a little worried
Hi Ashlee,
Thank you for ordering from our website.
Our customer service representative replied to your email, it might’ve gone into your spam or been blocked, sorry about that.
Your order was already dispatched with TOLL express shipping, you can track it 1-2 days later with the following tracking number and site:
555101978535
http://www.tollgroup.com/toll-global-express-track-trace
We hope you would receive the order soon!
I needed to buy something for my girlfriend's birthday, and I found SheInside! I knew my girlfriend liked scarves, so I went to the accessory section, and chose the New Fashion Black Gold Thread Soild Color Long Tassel Scarf and was 31% off. A lot of their items are on sale, which is cool! Very cool site, great sales, and easy to navigate! Definitely looking forwards to buy her some other stuff.
I ordered multiple items from shein on April 6th and it keeps saying my order is processing. How long is it supposed to be before I get my stuff?
Hi Jocelyn,
We’re truly sorry for keeping you waiting.
Normally it would only take 3-7 business days for us to get the order ready, but two of the items you ordered happen to be in great demand, thus it took a few more days for our suppliers to get them ready, and we apologize for the delay.
Your order was already packed and handed over to FedEx, you can track it with the following tracking number and site:
61299992140423323507
http://www.fedex.com/us/
The tracking info would update once the package arrives in your state, you can also contact the courier with the tracking number if you need it in a hurry.
Thank you for your patience with us, hope you will receive the order soon!
I placed an order for a dress on 4/2. IT IS 4/11th the order is still processing. When I asked about the order I was told it would be 10 more days before it would ship. That is 19 days to process an order. I feel this to be totally unacceptable no matter how much you are saving.
Hi Laura,
We’re truly sorry for what happened with your order.
Yes, normally it would only take 3-7 business days for us to get the order ready, but the dress you ordered happens to be in great demand, thus it took longer for our suppliers to get it ready, and we apologize for the delay.
We’ve checked with our suppliers again, the dress should be ready in 2-3 business days, and we will ship out the order once its ready, an email will be sent to you to notify that.
We’ll see if there’s anything we could do to speed up the whole process, thank you for your patience.
I have ordered something from here a very long time ago, I actually lost count of the days. I opened a dispute and they told me it was being sent to close it. I closed it a while ago, and luckily remembered today about it! Do not order something from here if you want your item quicker than two months. It is ridiculous. I ordered something and it took two months and was sent from New Jersey! Now I'm waitin for the second time Still and cannot re open the case because i closed it, now I'm still waiting! If I don't get the item soon I will have to just call PayPal and open another dispute. Why is this happening? Not good.
Hi Christina,
Thank you for ordering from our website.
Please don’t worry, everything is fine with your order. The pants you purchased happened to be in great demand, thus it might take longer for our suppliers to get it ready for shipping, but it will be ready for shipment soon, we apologize for the delay.
An email will be sent to notify you once the order is dispatched, and we hope you will receive it soon!
Thank you for your patience, don’t hesitate to come to us if anything.
I placed my order on March 30th and chose express shipping. Two of my items arrived but the bigger package is still in processing. When tracking it on FedEx, it was apparently supposed to be shipped out two days ago. Not very impressed.
Hi Lydia,
Thank you very much for ordering from our website.
Sorry for keeping you waiting, please don’t worry, your second package was shipped on April 6th, but is already in transit in Texas, and will hopefully be delivered soon. If you need it in a hurry, you can also contact the courier with the tracking number.
We will contact our courier to see if they could speed up the delivery, and would appreciate if you consider adjusting the review after you received the entire order.
I wanted to leave a positive review but I can't. Overall, the shopping experience was as described. Took about a week to process (as advertised). Once shipped, took another week to reach me. There was a tracking number to follow its process.
Quality-wise, despite the really cheap prices, it's not great. I feel that had I came across the product at this low price in the shops, I would not have spent the money.
I did wonder about the quality due to the price, but placed an order based on the very positive reviews. Now this is the part I'm REALLU UNHAPPY about. I left reviews about the products, some good some not so great, to warn others of the quality. Shein DENIED the negative reviews and approved the more positive ones!
This explains why so 'many' people raved about the products. Now it makes sense!
Be aware before you buy.
For one season wonders, this site is not bad. For more special occasions, you may like to think twice about it.
Hi Sue,
Thank you very much for ordering from our website, sorry to hear about what.
Yes, there’s still much to be done. Our company has placed the highest priority on improving product quality rather than just expanding the production scale, to make better products and live up to your expectations. We are doing the best we can, hoping to offer you a much more pleasant shopping experience in the future.
About the situation you encountered writing a review, would you please send us your email address for the account or the order number? We’ll see if that’s a system mistake and make sure this won’t happen to other customers.
I ordered some boots they were way too big! After trying and trying to teach you guys via email (only contact info they provide) and getting NO reply I decided to just ship back using the address that was on the bag that the shoes were shipped in, i put a letter on the inside with order id & reason for return, I just asked for a smaller size listed size I needed and everything! It's been a month & no refund or shoes! They weren't cheap either 40 $#*!ing bucks to waste! Not to mention the 17 dollars I was charged to ship back! Unless I receive my damn shoe exchange or money back I will never purchase from you guys again.
Hi Jackie,
We’re truly sorry for what happened with your order.
I have checked with our customer service team, they already issued the refund to your SheIn Wallet on Mar 31st, please log in to check that. The funds could either be applied in your next order or withdrawn to your credit card.
Sometimes our customers email may end up in our spam, or the other way round, that might be one reason why you failed to get in touch with us, and we apologize for the inconvenience.
We’re always happy to help our customers with their return, whether refund or exchange, and we’re doing everything we can to make it easier (building local warehouses, offering return labels) in the future, and we hope you would enjoy your next purchase on our site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Thank you for ordering from our website, we’re sorry for keeping you waiting.
The two dresses you ordered happened to be in great demand, thus it might take longer for our suppliers to get them ready, we apologize for the delay.
I’m afraid they won’t be able to arrive within a week. Do we still need to ship the order once it’s ready?
Please let us know how you wish to proceed, thank you.