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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Have ordered a few things on Shein and have been relatively happy with what arrived in conjunction with the image displayed online. As all online shopping you have to be diligent with sizing, but I have yet to have an issue.

Date of experience: May 3, 2016
Washington
1 review
0 helpful votes
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SheInside deals
May 5, 2016

Lots of items which is awesome but just be careful when ordering because the Asian sizing is very different from US. I'm usually a medium/large so after several mistakes, I found out that I always need to order an XL on their site in order for it to fit me. Always read product reviews and find reviews that has customer pictures because unfortunately so many times, the picture used in the advertisement is totally different from the actual item. However, there are products that are properly advertised too so I always check.

Date of experience: May 3, 2016
Australia
1 review
3 helpful votes
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Customerunworthy
May 6, 2016

Ordered almost $200 worth of clothes. When they arrived most were 2 sizes smaller than what I ordered. Also the quality was not like the pictures of the items on their website. Only one item I liked. Then when I wanted to return they said not only will I have to pay and be out of pocket for the return of the items that they will only refund me into the Shein wallet! Which is for all intense and purposes a store credit. I am not spending money to return the items to China only to get a store credit which I will never use. Do not order from this site. It is just money down the drain. Rather then return the items I will keep most aside for my 9 year old daughter who will fit into them in a couple of years. The rest can go to the charity bin.

Date of experience: May 3, 2016
JUDY G. Shein Rep
over a year old

Hi Anneliese,

Thank you for ordering, we are sorry for all the hassle you’ve been through.

And we apologize if our customer service team did not perform as you expected.

Each product on our site will go through strict quality assurance before they’re packed and shipped. If the items you received as not as advertised on our site, we will surely provide you with the return label or refund you the returning shipping fee.

If you still have the items, please send them to the return address our customer service representative provided and then send us the receipt, we will surely compensate you the returning shipping fee.

Also, as compensation, we would like to generate a $5 off coupon for your next purchase, the coupon requires no minimum purchase, we will send the code to you later.

And we appreciate it if you consider editing the review after we make everything right.

Mississippi
1 review
6 helpful votes
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SheIn had the cutest pieces listed on site for such a great price. I thought this was a little suspesious but I proceeded. The moment I received my order I realized why. The quality is subpar, the quality is not at all like what is photographed. They share photos of woman wearing these pieces so I have no idea how they pull that off (maybe a little photoshop or they are have the piece you think you're getting re-manufactured in a cheaper quality). Either way I proceeded to return the clothing and first off, their customer service is TERRIBLE. They are misspelling comman words and using short hand as if they hired a bunch of 16 year olds who just got cell phones (ya, cuz, u, um,). I could not believe it. As I then proceeded to submit a ticket as instructed they explain to me that I must pay to have it shipped and be reimbursed! What a company, right?! Not to mention this is not at all stated in the return policy. I don't trust it at all. I have responded to the customer care email and have yet to received a response. What they are probably trying to do is wait until the days are up that I have to return and send me an apology letter explaining how I can no longer return. We will certainly see about that. There's no way I'm wearing pieces of this quality. I am going to exceed great lengths to get every penny back for the daytime dresses I bought that came to me in sheer one layer nighty material. DO NOT SHOP this brand unless you plan to never return.

Date of experience: May 3, 2016
JUDY G. Shein Rep
over a year old

Hi Jasmine,

Thank you for ordering, we are sorry for all the hassle you’ve been through.

And we apologize if our customer service team did not perform as you expected.

Each product on our site will go through strict quality assurance before they’re packed and shipped. If the items you received as not as advertised on our site, we will surely provide you with the return label or refund you the returning shipping fee.

Our customer service representative already sent the return label to your email address on May 4th, please check that, and we will process the refund once we receive the returned package from you.

Also, as compensation, we would like to generate a $5 off coupon for your next purchase, the coupon requires no minimum purchase, and we will send the code to you later.

And we appreciate it if you consider editing the review after we make everything right.

New York
1 review
0 helpful votes
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Don't even waste your time (OR money).

1 - It took FOREVER for me to receive the stuff I ordered

2- I received a pair of pants that did not fit, returned them via USPS mail and never heard back from Shein.

They claim they never received the pkge and just left the situation at that. As a frustrated customer tired of discussing the same issue thru email, I eventually gave up trying to resolve the issue because well... Shein isn't so great at assisting their consumers.

So I never got refunded for what I returned. I paid for an item I do not have or/ own aka Shein basically robbed me.

Also, the quality of clothing isn't that great.

They have NO phone number so you cant ever speak to a customer service rep if you're having any issues. You're forced to go back and forth via email, which can turn into a long drawn out process.

Terrible Terrible Terrible... I literally warn everyone about this site/ online boutique.

Date of experience: May 2, 2016
Viviana F. Shein Rep
over a year old

Hi Samantha,

Thank you for ordering from our website and genuine apologies for all the inconvenience caused.

After you make an order, we usually need about 3-7 working days to prepare for it before shipping. Hope you can understand. And we will process the refund for Yub1205B119 to your SHEIN wallet asap in 1-2 working days. You can use the money in "My Wallet" for next purchase or withdraw the deposit at any time. An email will be sent to you after we process the refund. Please check "My Wallet" later for updates.
By the way, would you like to contact the shipping company to see if there is any mistake of the return package as we do have not received the return item yet till now, please be assured all we want is to service you better instead of letting you down.

There's strict quality assurance before each product is packed and shipped. And we are still working on the improvement of quality of the products. We apologize genuinely if there is any mistake of our items do not meet your satisfaction.

It may not be available to have a call as SHEIN online system is under upgrading at the moment. Our customer service will help you asap as well in the ticket as much as possible. Thanks for your kind understanding.

We are still working on the improvement of the quality of our products and the transit time. Please trust us we never would like to discourage any of our dear customers.

Thanks again for your kind understanding and warm patience. Have a good day! :)

California
1 review
12 helpful votes
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No query result?
May 5, 2016

I actually enjoyed shopping at shein because their app was so fun to use. I spent over 3 hours deciding what I wanted. I decided to spend over $100 because I wanted free express shipping. I got my email and my tracking number but I did not get my link? It just says "no query result" what do I do now? I can never get in contact with their customer service, so I hope to get answered here. Order ID: AKX6692

Date of experience: May 2, 2016
JUDY G. Shein Rep
over a year old

Hi Judy,

Thank you for ordering from our website, sorry for keeping you waiting.

Please don’t worry, the order was shipped out on May 2nd and has already arrived in your country, the clearance processing just finished on May 8th, so the package will be delivered to you very soon.

Here’s the tracking info:

http://www.dhl.com/en/express/tracking.html?AWB=7416998260&brand=DHL

As compensation, we have generated a $5 off coupon for your next purchase, the coupon requires no minimum purchase, and we will send the code to your email address later.

Don’t hesitate to contact us if anything, and we appreciate it if you consider editing the review after you receive the package, thank you.

California
1 review
5 helpful votes
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I love the website but my order still hasn't came in. And I don't know how many more days my order well come, because I payed 43$ dollars. Im really worried because I don't want to lose that money on a company how going to take forever in a lifetime to hand me my package.

Date of experience: May 1, 2016
JUDY G. Shein Rep
over a year old

Hi Tamara,

Thank you for ordering from our website, sorry for keeping you waiting.

Please don’t worry, the order was already shipped out on May 5th, and we’ve tracked that the package was just delivered on May 9th, have you received it yet?

Don’t hesitate to contact us if anything, and we appreciate it if you consider editing the review, thank you.

Bangladesh
1 review
1 helpful vote
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I've bought from SheIn several times now and have always had zero issues. The company is great value-for-money and provides a very pleasant and flexible customer service. Will shop again for sure.

Date of experience: April 29, 2016
GB
2 reviews
1 helpful vote
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I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from this SheInside.com.

Thank SheInside

Date of experience: April 28, 2016
AE
1 review
9 helpful votes
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My first purchase with Sheinside was not much of a bad experience, though they missed an item which I loved the most.
However they made up to it saying they can send something else instead of it as the one I asked was out of stock.
Anyway last November 28th, 2015, I placed a new order and till date I havent received those items. Reason coz they missed out to mention my address and this took them more than a month to identify what happened with my package. I still gave them time to resend my package and followed up with them every week, but they kept telling me that they havent received the package back and could not do anything about it. After the entire wait I asked them to refund the money coz it had already been 4 months, as soon as I asked for a refund they stopped replying to me and now I cant contact them in anyway. I dont think this is the right way to deal with customers, I was alright even when they messed up my package address and gave them time to sort it out, but as soon as I asked for refund they stopped responding.

Date of experience: April 26, 2016
JUDY G. Shein Rep
over a year old

Hi Rijo,

Thank you for ordering from our website, we are truly sorry for all the hassle you’ve been through.

We have checked with our manager of the warehouse, they indeed did not receive the returned package, it probably got lost on the way back.

And our customer service representative already applied the full refund on April 27th, it normally takes 15-20 business days for the refund to appear on your credit card, as it would need reviews and approvals at many levels, but you should receive the funds soon.

We apologize if our customer service team didn’t perform as you expected, and as compensation, we have generated a $6 off coupon for your next purchase, the coupon requests no minimum purchase, and we will send the code to your email address later.

And we appreciate it if you consider editing the review after we make everything right, thank you.

Georgia
1 review
0 helpful votes
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Credit Card Scammers
April 25, 2016

Someone who works for them is involved in credit card scamming. My card number was used to purchase over $3,500 clothing, shoes, and services over the weekend. I KNOW the breach came from Fly Jane because it's the only place I used it. It was a new card. My order from them was fine but not worth the hassle. Shop carefully.

Date of experience: April 25, 2016
Viviana F. Shein Rep
over a year old

Thank you for ordering from our website, we feel sorry about the inconvenience

Caused.

We believe it is OK with your new card and paying by credit card is safe, easy and

Convenient at SheIn.com as well. Please be assumed we would like to change the

Name of the recipient in the shipping address as you requested, while your order

Was unpaid at the time and we could not help to change it in that order status.

Hope for your understanding.

We advised that you may complete the payment firstly so we could arrange to

Update the name for you; or you might also leave your original order as it was (we

Would not charge you anything and it would be expired soon) and replaced a new order under the new address with the new name then the problem would be solved.

Apologies again for the trouble, don't hesitate to contact us if anything.

GB
2 reviews
7 helpful votes
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Best Clothes Ever!
April 25, 2016

I was looking to buy two Dresses and a Bag but i couldn't find one near Canada so i ended up ordering online from Romwe for the first time. Ordered it about 2 weeks ago and i Got my Dresses and a Bag today and i love them. Fits perfectly. Thanks for the right size Romwe :) i cant be more satisfied. Thank you so much Romwe i will definitely be using Romwe again!

Date of experience: April 22, 2016
Algeria
1 review
3 helpful votes
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Hello, make order was placed in 21/03/2016
I ordered 10 items from this website for a totale value of 162.42 US$
1- all my items was marked as they will ship those items in 24H (Ships in 24 hours, so I Think that in china 24H= 13 days :( . Order was shipped in 02/04/2016
2- if you acces into the shipping infomation on the website, you will find that The express delivery is FREE for orders over US$99.00 for all countries, they shipped my order with CHINA POST
3- the Delivery time is 15 days, i have been waiting for more that 18 days and nothing received

Update: 23/04/2016
Costumer service not responding to my ticket, or my email..

Date of experience: April 21, 2016
Viviana F. Shein Rep
over a year old

Hi Akram,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

Yes, most of the items you ordered were available for shipment within 24 hours, but the Multicolor Long Sleeve Lapel Plaid Blouse happened to be in great demand, thus we waited till the entire order is ready for shipment, and we apologize for the delay.

Our customer service staff checked with our logistics company, there would be great risk of customs fee to your Algeria if the order was shipped with express shipping, thus they shipped the order from the post office, which will be slower, but it contributes to lower chance for customs fee.

We will contact our courier to see if there’s anything they could do to speed up the delivery, please be assured that we would like to get the package delivered to you as quickly as possible.

—————————— Update ——————————

We have tracked your order, it already arrived in your country in exchange on April 23rd, and will soon be transported to your local post office and be delivered.

The following are the tracking number and site;

CP322656105CN
http://www.trackingmore.com/china-post-tracking.html

Apologies again for the delay, hope you will receive the order soon!

Poland
2 reviews
0 helpful votes
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Beautiful dress
April 24, 2016

I usually shop at House of Frasier, and ordered a dress that had only a size 10 left. I wear a 12 and researched the dress to find that sheinside had one in my size. On line ordering was no problem and I received my dress within 3 to 7 days. I would order again.

Date of experience: April 20, 2016
Poland
4 reviews
3 helpful votes
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This is the third scarf of this type I have bought from this seller for myself, and I have been very pleased with all of them. It is nice and long, really soft and can be wrapped right round the neck, and the colors are really well chosen to go together. I have bought a couple for friends for presents, and they have also commented on how nice and soft the scarfs are and the lovely color combinations. If you are looking for a scarf as a gift, or as a thank you, then you could not do better than these scarfs. I would advise you to order the scarf(s) way early before you need them/it, as they do take a bit longer to get here, but all in all, they are great.

Date of experience: April 20, 2016
Pakistan
1 review
0 helpful votes
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We were confuse when visited the website shein.com because we saw large catalog and couldnt decide what to buy, finally we ordered a casual dress. But I was surprised when my wife received the package. The order delivered timely it was more then our expectations. Color and stuff was same as described and shown in the images. Outstanding experience of online shopping from shein. Going to next order sooooon :)

Date of experience: April 20, 2016
Canada
1 review
9 helpful votes
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If you want frustration, cheap clothing, poor quality, shady business = SHOP HERE! Terrible, awful place to shop. Poor customer service. You won't receive your items for a whole month! And when you do receive them and open the package you'd think that you were delusional because they don't match the ones you picked one bit. Shady business as well... just shut it down... I'm doing you a favour when I tell you NOT to shop here. Shady and untrustworthy!

Date of experience: April 19, 2016
Viviana F. Shein Rep
over a year old

Hi,

Thank you for ordering from our website, we are truly sorry to hear about what happened with your order.

There’s strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not as advertised on the website, please send us a few photos, we would surely help you with the return.

Please be assured that we would like to get this resolved for you as soon as possible, apologies again for your trouble.

California
1 review
1 helpful vote
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Shipment delays
April 20, 2016

If you dont care about when you get the product I believe it would be worth the cost of the items. I ordered dresses from She Inside specifically for a business conference I am attending. I ordered them nearly 10-12 days before my conference assuming just like an other business I have ordered from that it would take 3-5 days to recieve my order. After 5 or 6 days passed. I created a ticket inquiring about if my items have been shipped yet or not they tell me it takes 3-7 days just to get the order ready. If I would have known that previously before I ordered that would have been helpful. Now, it says my items have shipped on 4/16 at 4 am. I go to check today assuming that they would be on their way to my house or arriving the next day. Come to find out they have not even left the warehouse yet. Not sure why you would package something for shipment and just let it sit in the warehouse instead of actually getting it out or why it would take 4 days to do that. All I know is the shipment process is a hassle, if would have known all this information before i ordered I would have purchased overnight shipment or whatever was the quickest.

Date of experience: April 19, 2016
Viviana F. Shein Rep
over a year old

Hi Erica,

Thank you for ordering from our website, sorry for keeping you waiting.

Yes, it normally would take 3-7 business days for us to get the order ready and then 4-7 business days for the package to arrive with expedited shipping. We have stated that on the site, but it probably didn’t catch your attention…

Your package was already packed and handed over to FedEx on April 16th, they normally would update the tracking info only after the package arrives in your state, that’ll hopefully be soon.

If you need the package in a hurry, you can contact FedEx with the tracking number 61299992140423556196, we’ll also contact them to see if there’s anything they could do to speed up the process.

Hope you will get the order soon!

GB
1 review
6 helpful votes
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Recently i ordered a skirt for my wife, now i see that it looks him so sexy.
My wife was surprised about the quality and design.
And i find out that SheInside service is so fast than other of online store.
So i would like to recommend this fast service to all.

Date of experience: April 19, 2016
Pennsylvania
11 reviews
39 helpful votes
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Never had a problem
April 22, 2016

I have ordered from this site a couple times. Never had a problem with getting the items on time or with the product sent. Never returned anything. Its a trust worthy site.

Date of experience: April 19, 2016