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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1898th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Good experience
May 5, 2016

I ordered around 3-4 times. Always receive my order, even if the shipping time take ages! Must be patient. The quality is not that bad for the price.

But never had any problem.

Date of experience: May 4, 2016
France
1 review
1 helpful vote
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Good but...
May 5, 2016

Good site even if the quality is sometimes poor. I have always received all my orders even if delivery can be very fast as long.
And small flat for items that are only in one size.
And for some products, the pictures do not really show what they are, this is not always the right color etc. but I like Shein!

Date of experience: May 4, 2016
France
1 review
1 helpful vote
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JE RECOMMANDE
May 5, 2016

J'ai passé déjà plusieurs commande chez Shein (environ 5) d'une moyenne de 100 à chaque fois

Le articles sont souvent comme présentés, et de bon rapport qualité prix

Attention toutefois aux délais de livraison d'environ 3 semaines à un mois

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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Very good
May 5, 2016

I've never really been disappointed with this website so I'm happy

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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Pas mal
May 5, 2016

C'est un site très diversifié, les commandes sont faciles à passer, et pas chères. En revanche, la livraison peut être très longue. Juste un reproche sur les tailles en général, elles sont petites et ne correspondent pas vraiment aux mensurations européennes

Date of experience: May 4, 2016
France
1 review
1 helpful vote
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The website is my go-to when I want to buy inexpensive clothes.
The delivery time is about 10 days and so far I haven't had any bad surprises. In fact, some of the clothes I've bought have become my favorites and I've received countless compliments on them!

Date of experience: May 4, 2016
DO
1 review
0 helpful votes
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Item
May 5, 2016

My item was shipped at the time expected. Great quality and perfect size! I loved it!

Date of experience: May 4, 2016
Saudi Arabia
1 review
0 helpful votes
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Real
May 5, 2016

I really love it, and after family and friends saw what i got and asked where, they all started buying from Shein, unlike other sites we've tried, Shein as i described is real, you get what you ask for, all the details, a few exceptions may occur but still way better than a majority of other online stores. I'd like to thank them for always replying and suggesting solutions if/when there is any doubt.

Date of experience: May 4, 2016
Belarus
1 review
0 helpful votes
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SheIn has a wide range of clothing with the prices significant lower than at the similar shops. The main problem is the size. Sometimes it's the same as in description, but it happens often, that the size is absolutely wrong. This is the core problem, why I'm not ordering a lot from them.

Date of experience: May 4, 2016
GB
1 review
0 helpful votes
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Ordered a simple striped top after reading the helpful reviews that were left for it. It actually arrived pretty quickly (just over a week) which is impressive considering the distance (China to UK). Overall I'm really pleased with the product and service. The clothes are cheap and so you get what you pay for but they're still cute and look lovely on! It's great for anyone on a budget!

Date of experience: May 4, 2016
Portugal
1 review
0 helpful votes
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The shipping to Portugal usually takes a month, however for some of my orders it took less time. This site provides unusual and beautiful designs for an incredible price. You just have to choose carefully, if the product is amazing and the price is really cheap, maybe the fabric is not as good as you think. Yes most of the products are made with polyester, but are you expecting 100% cotton or organza for a 6 euros blouse? However they are honest so, if you read carefully the details of the product you will find the material that your product will have, and yes, some of the products are made from more expensive fabrics (also indicated in the product details). The quality of the designs are really good and so far all of the cloths that I ordered were perfectly cut and stitched. The worst experience from this site was a blouse that came with a color different from the picture, nothing like other comments that I see here. Overall as been an amazing experience

Date of experience: May 4, 2016
AE
1 review
0 helpful votes
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Befor perfect
May 5, 2016

Alway i liked quality but last time everything was bad and you are lose the quality of material

Date of experience: May 4, 2016
Italy
1 review
0 helpful votes
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Very good
May 5, 2016

Ho acquistato diverse volte dall'Italia. La scelta di prodotti è molto vasta, per tutti i gusti e tutte le tasche. Rapporto qualità/prezzo giusto per l'articolo che viene venduto. Lo consiglio a tutti coloro che amano cambiare e avere tanti vestiti nell'armadio.

Date of experience: May 4, 2016
Saudi Arabia
1 review
0 helpful votes
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Cool
May 6, 2016

Nice, good quality items, cooperative customer service

Date of experience: May 4, 2016
GB
1 review
0 helpful votes
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I Love SheIn
May 5, 2016

I don't know what the negativity is about. Ive had great service, Great items and no props with delivery in fact no props at all. They are cheap prices and not bad quality for what you pay. If you expect designer quality you need to pay designer prices. Id go as far to say is I love SheIn and will be placing an order soon. Ive had so much trouble with other on line China sites but these have been great so far.

Date of experience: May 3, 2016
India
1 review
0 helpful votes
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All in all my experience with SheIn has been fruitful. They offer a wide variety of exquisite clothes at a feasible rates that are undeniably attractive. Their clothes are good in quality and super cute!

Date of experience: May 3, 2016
Slovenia
1 review
0 helpful votes
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Experience
May 5, 2016

While buying on Sheinside you have to be careful while choosing clothes, I usually go by most popular or style gallery to see what is new and what is worth buying. Because be honest they have amaaaziiing dresses. When buying look for measure table and check your measurements, read reviews and check real pictures under it. And be sure that you upload your own rewiev after receiving goods. I never had bad experience while buyin on Shein, and loved every item I've got and there is quite a lot of them :)

Date of experience: May 3, 2016
Morgan M.
Nebraska
1 review
0 helpful votes
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SheIn first popped up on my Pinterest, and I have been buying all the cute clothes from them ever since! They have so much stuff that's my style, and it's always really good prices. AND free shipping!! Total win.

Date of experience: May 3, 2016
Hong Kong
1 review
1 helpful vote
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So far I am satisfied with the goods and services of SheIn. But, the only issue was I sometime ordered the goods I though it can fit me no way to return or change them as of I bought it at the retail shops.

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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Great experience
May 5, 2016

My mum and I love this site, we always have the idea to end up receiving the wrong item, for it to be lost somewhere or just be the wrong size and hey! All of the items we have ordered in the last years were just perfect, the quality is really okay, we are happy with what we get sent to. The shipping varies obviously but it will always end up in your mail box sooner or later, SheIn is pretty great, I always go and peak everyday in what's new hehe!

Date of experience: May 3, 2016