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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1924th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Maurizio L.
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Conosco il sito di meno di un anno, però da allora ho già un armadio pieno con i loro capi, uno più bello dell'altro. I complimenti ricevuti sono tantissimi, e mi sento fortunata di riuscire trovare e comprare a così poco soldi dei abiti che poi battono tutti, in qualunque posto vado, ho i abiti migliori e non rischio ne essere banale ne incrociare qualcuna che indossa lo capo. Mi domandano in tanti da dove gli prendo. Comunque. Sono molto contenta di comprare da SheIn è più che vado avanti in tempo e compro, vedo che non devo più aspettare un mese che mi arrivino, ma 2,3 settimane (per il express shopping). Arrivano nel negozio del moroso, e quando lui me gli porta salto in su di gioia come una bambina, sembri che arrivi Babbo Natale. Ragazze, è davvero il miglior sito, costano poco, sono particolari e non gli troverete mai in negozi qua, e sopratutto sai che arrivano e che non ne hai delle sorprese, perché TUTTI I CAPI CORISPONDONO ALLE FOTO, l'unica sorpresa che puoi avere e che il materiale dei certi abiti sia tanto meglio di ciò che aspettavi! Love you, SheIn!

Date of experience: May 4, 2016
Nebraska
1 review
0 helpful votes
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La Tela me encanta hace qu la falda quede bien esponjadita un poco pequeña de la cintura pero ningún problema para mí la pedí large aunque tengo cintura pequeña pero es de mis faldas favoritas la tengo en verde y azul

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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Bon site
May 5, 2016

Rapport qualité prix correct, déçue, une fois pour un article. Un problème de livraison sur 7 commandes, et on m'a rééxpédié la marchandise sans discussion. Je continuerai à acheter sur ce site, car pas cher et original...

Date of experience: May 4, 2016
Colorado
1 review
1 helpful vote
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The dresses were adorable in person. True to size. And my package arrived 2 weeks later. A button did fall off a dress but I fixed it.

Date of experience: May 4, 2016
Texas
1 review
2 helpful votes
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I've bought from SheIn several times now and It's always been a pleasure receiving the items from them. They have good customer service. Clothes are nice and pretty and I get a lot of compliments. Awesome prices and I'm always looking forward to the pre-order stuff. I also like to read the customers reviews to make sure I'm getting the correct sizes.

Date of experience: May 4, 2016
Florida
2 reviews
1 helpful vote
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Yes, you must not expect your order in a week. However, if you purchase in advance you will be happy. I love the clothes I've ordered. I read the reviews to get an idea of the sizing, and the pictures of 'normal' people wearing the outfits is a huge plus!

Date of experience: May 4, 2016
Texas
1 review
1 helpful vote
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I always shop at this website because they have cute clothes for a resonable price. I also like that they have lots of offers & free shipping. In addition their customer service is very helpful & gets back to you quickly. I have been shopping on this site for over a year now & i don't know where I would be without it.

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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SUPER SITE!
May 5, 2016

J'ai passé beaucoup de commandes sur ce site et j'ai très rarement été déçue. Les articles sont fidèles aux photos, les prix très attrayants et la qualité est souvent au rendez-vous.
Parfois le délai est un peu long, parfois c'est très rapide. Cela dépend de la disponibilité des articles je pense.
J'ai reçu quelques articles qui étaient décevants, mais très peu, et surtout le service après-vente a trouvé une solution.
Donc, je recommande vraiment ce site sérieux!

Date of experience: May 4, 2016
New Jersey
1 review
4 helpful votes
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Most of the time, I love the items from the site. I usually by about 5-10 items at a time. Their prices cannot be beat. I can usually depend on at least one item in the order looking nothing like what was advertised, but the prices are good enough that I don't view it as a loss. On the flip side, there's usually also at least one item that is way better quality than what I expected for the price.

Date of experience: May 4, 2016
Switzerland
1 review
0 helpful votes
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Great Web site.
May 5, 2016

I ordered a few times now and I am very pleased with what I ordered. It takes about a week for it to happen. I find it correct. I really recommend Shein.

Date of experience: May 4, 2016
VE
1 review
1 helpful vote
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Fashion comes and goes, and everybody wants to have the latest trend with not having to spend their entire income. SheInside for me has been a great option. I have found a lot o pretty weareble things, even my civil wedding dress, that didn't cost me a lot.

I always take a tour for a few weeks to see all the new things that come in. Get things inside my cart and pull out some other, until i feel my cart is perfect for what i need. I have received a couple of this out of size (2). But since I don't live in the US the returning process is pretty difficult, so my 9 year old nephew wins them jaja!

From were I am, is a perfect solution for new clothes, so it has worked perfect for me! And every time a i need something, I buy it with a lot of time ahead, for the shipping time, and then the extra shipping time to my country. So it's a matter of being organized :)

Date of experience: May 4, 2016
Virginia
2 reviews
1 helpful vote
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I really like sheinside, it is a cheap online store but its products have a good quality even when sometimes the product was not exactly my side, it has a very good quality that I can give it as a gift.

Date of experience: May 4, 2016
Wisconsin
1 review
0 helpful votes
Follow Mayra R.
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I have been buying clothes from this store latelly and i love it! Great prices, good quality and diferent styles that you cant find in a regular store... sizes are acuratte of the description! I really recomend to buy in this store.

Date of experience: May 4, 2016
Florida
1 review
0 helpful votes
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Loveit
May 5, 2016

Love it Love it love it love it I don't have nothing negative to say about Shein, the only thing I wish it was faster delivery

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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I love the clothes that are on sale unfortunately but when I get home, some are either too small or too big then that is exactly my height or more times! The clothes are slow to arrive but in general I like your site!

Date of experience: May 4, 2016
France
1 review
0 helpful votes
Follow Dain N.
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With Shein you will find your happiness whatever your style.
Take advantage of promotions throughout the year for good quality clothing.

So go for it!

Nath

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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J'ai du passer une petite dizaine de commandes depuis que j'ai découvert ce site l'année dernière ( entre 50 et 80 et 120 une fois), et j'ai toujours été ravie. Il y a beaucoup de choix, des vêtements et accessoires que je ne trouve pas en France, et à des prix compétitifs. Il suffit de bien lire le descriptif de chaque produit qui donne les mesures, couleur, type de tissu...
Pour ma part niveau taille je n'ai jamais été déçue, je regarde les mesures détaillées de chaque vêtement pour choisir la taille à prendre en comparant avec mes propres mesures prises au mètre ruban.
Concernant les délais de livraison, ils sont un peu long vers la France (10-15 jours généralement, 1 fois en 8 jours), mais tout est indiqué également, il suffit de bien lire. Le SAV répond rapidement par e-mail, et les problèmes ont toujours été résolu pour moi. En Bref, j'adore ce site!

Date of experience: May 4, 2016
France
1 review
1 helpful vote
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My orders are always a bit long to arrive but the prices are fair and they have original clothing. Customer service is effective. I recommend.

Date of experience: May 4, 2016
Algeria
1 review
0 helpful votes
Follow B K.
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I satisfied with my orders. The shipping is a bit slow, it takes one month to arrive (I think because I live far away) but the clothes quality is really good compared to the low price.

Date of experience: May 4, 2016
France
1 review
1 helpful vote
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Top
May 5, 2016

Un bon site des habits vraiment sympa les tailles correspondent assez bien
Un peu long pour la réception mais toujours contente!

Date of experience: May 4, 2016