On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1915th among Women's Clothing sites.
We monitor reviews for authenticity
The just need more phone cases in samsung s9 and note i and more because they got cute ones that I love but thye are in apple or Samsung s22 and more but they need it in all phone such as note 9 s9 or s8 they need a variety of these phone cases.
Ordered 6 items only got 4 they got on the SHEIN site that they delivered my items but never got them…tried emailing them twice because they don't have a actual contact number didn't no response
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
See the provided ticket, this will go to court, going against their terms and conditions. Support first proceed, don't really answer question, i said five times can you give me a clear statement but no, put bad rating and then messages below appears..
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Bad company!
Support the wrong size!
Don't buy there! Chip cloth! Low materials!
I'll never buy this site again!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Shein, you've been good so far but something has been wrong, I ordered $80 worth of items and when I check on my email, half of my items were missing and the one of the items I ordered was a total of $65 even though it is actually $7, I hate SHEIN and will NEVER use it again
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The clothes are usually good for the low price; however, I received a top with a defect in addition to overall awful fabric and cut. Tried to make customer service aware that I shouldn't be subjected to having to return this item, never asked for a refund before. Their site is so disfuncional or perhaps on purpose, after many attempts I couldn't get this through to them. Had an issue with an item from a similar business. They issued a refund without return within minutes. If SHEIN had customer service I would continue to order from them. Not after this experience. I won't spend my money with a company who won't even let me communicate with them.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I need to know what happens when we pay for a order and it goes back due to Lack of Details like address. Do we rceive the money we spent
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I been shopping online with Shein for more that 2 years. To this day I see that WHEN YOU GO TO PAYTHEY INFLATE THE PRICES, really unpleasant! Check on your next purchase and you will notice.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I purchase items worth over $80.00 and receive 2 items since September. It's 10/24 and I have never receive anything. I receive 1 email that they were sorry for the lateness and they would give me extra points. I don't care about extra points I care that you have my money and no items. To get to someone its a loss cause.I need to know if this will be delivered or refund my money.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
1 month and still have not received my refund on items. Customer via email is of no help.Sevreals emails communicates with customer no live persons.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Horrible communication. No response. Clothing cheap and later to find out all sweatshop labor. No accountability to help me return clothing that did not fit. And they gave me no refund. I'm 40 years old and have NEVER written a review before, but this one deserves zero stars. Do not support this company. They stole over $300.00 from me and refused to refund and I was within the legal return 30 days guidelines.
If I can save one person time and money, that would be great. This company is the worst. I believe they are total scammers. I placed a large order over a month ago and I never received it. Of course the tracking said the package was delivered to my mailbox. It would have never fit in my mailbox, so I know it was never delivered. I live in a very small town. If it was delivered to someone else, they would have returned it to me.
I checked with my very small post office and they were not able to locate the package either. So, no package, no items and no refund. Never again will I order from this terrible company.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have been ordering from shein for awhile now and have never had any issues until my most recent order. Since shein partnered with speedx, there has been a decrease in reliable delivery. My package is missing in transit and I am currently in contact with shein to get a full refund. I no longer feel safe spending my money on shein in fear i'll have to deal with speedx handling my package. Smh
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Clothes are really low quality, don't let the price blind you
Bad customer service.
Takes a long time until you receive patcel
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
BEAWARE of using shein website Last time I placed and order and after few days I got alert from my main credit card that some had tried to use my car to buy apple products and book plane tickeys. I didn't use the card any where else. I had to close my card got late fees on my other accounts due to change of card. This time I requested my husband to use account via PayPal and guess what his personal information has been leaked on some website. He has not done any online shopping o
Ther then this. This is really dangerous. It can't be a coincidence that we both only used shein and all of sudden our information has been leaked. I will just advice people to be very carefull.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a jacket with leopard lepels and pockets, button closure. I received a raggy dirty used old jacket. Nothing anyone would wear. DON'T RECOMMEND this company horrible experience this is the second time I've received used clothing. Don't shop there!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Waited 31 days for my pkg. On day 31 I was told it was delivered. It was not. I will never use them again. No way to talk to a real person.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I started noticing items missing from orders and then realized time to leave. They said the orders were complete and I was lying and it made me feel less valued as a customer and my business was not important to them, so I decided to close my account and go elsewhere. No need to deal with that. They sure did not want me buying from their sight.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Customer service is very poor, delivery options changed without notification, showing that they don't care about the customer.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The pants were too long,shirt was too big,and a pair of sunglasses I didn't even order, sent it back and my refund was a $2.60 which was way less than I paid. You can't call customer service you have to talk to some bot and can't get anything resolved. I'm done with SHEIN!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your suggestion, we are committed to meeting the diverse needs of customers, so stay tuned.