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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1920th among Women's Clothing sites.
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The clothes are super cute, I'll give them that but with standard shipping (7-10 days) my package was ordered 6 days ago and the order still says processing. If all these people are complaining about this, I think it's about time they fix the issue wherever it may lie.
I ordered 5 things from Shein on May 27th and it's been more than a month and I haven't received a thing yet. I've tried to contact them through email and haven't heard back. I'm honestly tired of waiting and want my packages. I will not shop here again and I do not recommend this website.
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would. We apologize for all the disappointment and inconvenience you’ve been through.
As you mentioned that you ever contacted us before via email, could you please tell us which email address have you sent to? We need to confirm with you. You also can send us the screen shot of your email so that we can confirm with our colleagues.
We have checked your logistic information and find that there must be something wrong with the process of delivery. The items have been sent back. We are contacting the courier to solve this problem. Now, do you still need your items that we can resend them to you. Certainly, it is okay if you need to cancel your order. Please reply us as soon as possible.
Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Amazing online store, yet I was dissatisfied with the delivery. I purchased enough that I was promised a faster shipping (6-7 business days if I am not mistaken). I was going to leave on a trip, and I calculated that including business days, I would receive those items before I left. Everything lined up perfectly. I left on my trip, but my clothes did not ship arrive until halfway through my week-long trip. I was severely disappointed. These items were not only a few days late, which is understandable and forgivable, they were about 4 days late. I needed those items for the trip. They were RSHO******* and pant*******. Now that I am back and no longer need them, I would like to return those two items and get either in-store credit or a refund. You would pay back a total of $32.92 to me. Also, I will use the other items that came in the package in the future, so if I could just send back those two, that would be amazing. Thank you!
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
Our customer service have contacted you and gave you the return address. We will return to you after we received your returned items. You can also contact us to return you after you found that the returned package has been delivered successfully.
In order to bring you no more inconvenience, we decided to give you a $3 off coupon for your next purchase, the coupon requires no minimum purchase, here’s the code: sznwhnOFF562. We never want to lose you friendly relationship with us, and we hope you will enjoy your following shopping with us.
Apologies again for all the trouble. You can contact us if any problem.
I had ordered a couple of items from here and had no email confirmation or tracking number. After writing a review on here a couple weeks ago they finally contact me and gave me a tracking number, my package came and all the clothes were great. It just seems that you can't get any reply from them unless you complain on this site, it shouldn't have to get to that. I was satisfied with what I got but the customer service is honestly the worst.
I was lured in to shop on this website because of the 40% off first time purchase coupon code. It let me "apply" my coupon, however it never took the percentage off during payment. It didn't give me a chance to verify the payment before taking it. After further searching on them, I saw that the coupon only works if the item isn't on sale for more. No where in the email with the code does it explain that. I immediately went back to cancel my order and I haven't heard back yet. After reading reviews I am worried that I won't hear back. It is hard earned money and I do not want it wasted by feeling duped. This order better get cancelled since I did it almost immediately.
I might have still shopped on their website and just ordered one or two things to see if I liked it otherwise.
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
We have refunded to your credit card on July 7.The refund will be returned to your credit card within 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
Well I ordered several clothes on June 3 and still haven't gotten them, but probably will tomorrow. For people that have had similar problems, customer service always says so and so item is in high demand and that's why it took longer. They have said that to everyone! On the website they should say what products are in high demand and will take forever to process so we can avoid them. I'm hoping all of the quality of the clothes are good and my package comes tomorrow or else I'll be even more disappointed.
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
We are glad to get your criticism and advice about our website.
We have checked your logistic information and it shows that the package has been delivered successfully. Have you received it?
Apologies again for all the trouble. You can contact us if any problem.
Quality wise, the products on this website are way better than expected. Customer service is always available, quick to respond and very friendly. Thanks to the three return centers they offer, my return was processed in just one day and shipping was at a national fee -awesome! All in all, this website exceeded my expectations and I am planning on buying again often.
I ordered a backpack and a shirt of June 24th and my package is still not here even with expediated shipping! I tried tracking it but for the past few days (5 days) it says the label is still being created. I need my things asap
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon.
I recently deleted the app to make more room on my phone, data wise, and then quickly re-downloaded it but I went to enter my email & I forgot my password so I tried to reset my password but it said my email was wrong. Entered in a couple more times and it said the same thing. I contacted customer service a few days ago and also sent a ticket with my new account. But nothing yet. And, I bought a few things for over 100$, got a processing email on Tuesday but I haven't got a shipped email.
I have noticed there's a standard reply for why every customer's order is yet to ship. There's always one item that's out of stock that you guys are processing. Bull$#*!! My 28th June order is still processing. I noticed you guys find time to shift the expected shipping date for my order daily but never find time to process order. How can I cancel this rubbish and get a refund? The purpose why I ordered the items in the first place is already defeated. Do not shop from this website! I should have listened to prior reviews.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
We apologize if our customer service team didn’t perform the way you hoped would. We apologize for all the disappointment and inconvenience you’ve been through.
You ordered on June 29 including 11 items. Normally it would take 3-7 business days for us to get the order ready for shipping, but “Multicolor Self-tie Front Keyhole Back Jumpsuit” you ordered is in great demand, thus it took longer for our suppliers to get it ready. The other items have been prepared well. We apologize for the delay. Please wait a few more days. We will ship your items out as soon as possible after this item was prepared well. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
I ordered $70 worth of clothes and every time I go to track it, it says that only the label has been made. No further progress. I realize that I only placed my order on 6/29/2016, but I still did not receive a confirmation email or ANYTHING. I should at least be able to track my package, but no. This site does not offer any contact information, so it makes me think it is a scam.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
If you have placed order successfully and not received any confirmation emails, you can check out your mailbox’s junk mails.
Your items have been shipped out on June 30. The tracking number is 61299992*********710( we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I love to buy things on this site, it has lots of items and good price!
I ordered a sweater from them and it was even better than I expected. They sell the same items as Romwe. The only problem is the order process and shipping time. They really take too long to ship your order even with express shipping.
I ordered clothes on June 18th and while I was a little skeptical, now I'm worried I will never get my items. I hope this place isn't really a scam. A friend warned me a couple days ago that it could be. Just beware before you buy. The wait is super long.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You ordered on June 20 including 10 items(one has been refunded to you). Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get them ready. We apologize for the delay.
You items have been shipped out on July 3. The tracking number is SIS1607****78(we have sent it to your email box). You can get logistic information through this linking. Http :// www.dhl. Com/en. Html
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I ordered a shirt 16 days ago and it still says processing! My shirt said in stock so there's no reason it should take this long to ship! Especially when it says it takes 3-7 business days!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the item you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. Your item has been shipped out on June 2. The tracking number is 74899992*********493( we have sent it to your email box). You can get logistic information through this linking. Https :// www.fedex. Com/apps/fedextrack/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I'm truly satisfied with shein! Very good site and you can find great items for a good price! And the service is awesome!
As a follow up to my previous review, I have still not received my package from this company. They said it is shipped but when I go into the system for tracking there is no tracking number. Also no one is responding to any of my multiple emails.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You ordered on June 26 including 8 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “Crochet Lace Off The Shoulder White Ruffle Dress” and “Royal Blue Tie Waist One Shoulder Dress” you ordered are in great demand, thus it took longer for our suppliers to get them ready.
The other items have been prepared well. We apologize for the delay. Please wait a few more days. We will ship them out as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
I recently ordered almost $100 worth of clothes from SheIn, and never got my package. I got in contact with SheIn to see if they had sent my package, and they said my order did not exist. They had no telephone number, and only had "chat". When I spoke to them on chat, there were lots of spelling and grammar errors, and it seemed like they did not know how to speak English very well. They never located my order, and I never received my package, and I never got my money back.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Right now, we don’t have a number yet available for calling, and please allow 24 hours for our staff to get back to your submitted tickets. And we apologize if our customer service team didn’t perform the way you hoped would. We apologize for all the disappointment and inconvenience you’ve been through.
We also want to help you solve this problem. Therefore, please send us (our e-mail address is [email protected]) the date you ordered, the email address, the items’ linking you ordered, the Transaction ID of Paypal or the transaction print-screen of credit card.
Waiting for your reply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your order including 13 items has been shipped out on July 8. The tracking number is 612999921*********12 (we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!