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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1920th among Women's Clothing sites.
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I paid extra to have my items shipped express, that was on Monday, it is now Wednesday and they are still processing. This is a joke. I cannot find anywhere to cancel and hopefully get my money back. I'm sure they will say 24 hours on that too and take 1-3 weeks. Don't order! I don't wanna hear please be patient bc your website said ships in 24 hours!
I ordered a pair of shorts in a large to be safe & they are still so tiny. I have never worn a large in my life & they will not allow me to return even after a million emails. Wtf
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.
We apologize for all the disappointment and inconvenience you’ve been through.
The size of our items corresponds to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
Here is the linking of the return and exchange policy. http://www.shein.com/Return-Policy-a-281.html Please read it clearly. You can contact us if any problem.
Apologies again for all the trouble.
I found this site by accident last October 2015 while in search for the perfect pastel dress to be worn in a wedding. The delivery to the Philippines took a while but once I had the dress on hand I forgot all of that. Good quality and the customer service is superb. After that, I never bought in other sites except SheIn. You may check my website for SheIn dresses I bought and reviewed.
https://whatanjwants.wordpress.com/"
By the way I just ordered 4 new dresses and that will be my 7th order since October of last year.
I placed an order on 6/18/16 and my order still says processing. I submitted a ticket attempting to get info about my order and I have yet to get a response
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You ordered on June 18 including 10 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “White Black Trim Contrast Pockets Long Dress”you ordered is in great demand, thus it took longer for our suppliers to get it ready.
The other items have been prepared well. We apologize for the delay. The others have been prepared well and we decided to ship the items first which have been prepared well. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
I order this package like on June 19 and my package still has now come in and I'm starting to get a little nervous cause I really need those clothes for an event and this is my first time ordering stuff from here and I don't want it to be my last because they have really nice stuff
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Your ordered on June 19 including 7 items. They have been shipped out on June29. The tracking number is 61299992140******748(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Hi I need more informations about my purchase. I bought clothes on your website on 23rd june but the statut online is always " processing"!. Could you tell me what about my articles. Thank you
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You ordered on June 23 including 5 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “Blue Striped Off The Shoulder Tie Cuff Blouse” and “Black Off The Shoulder Pocket Ruffle Jumpsuit” you ordered are in great demand, thus it took longer for our suppliers to get them ready.
The other items have been prepared well. We apologize for the delay. Please wait a few more days. We will ship them out as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
I loved the pieces that I've buyed on this website, the shipment for my country (Brazil) was really fast compared to other stores. There's so many options, so many products and the payment forms are great too. If you're from Brazil and you're thinking if you are going to buy or not, you can definetly buy on Shein.com
I got two questions answered very quickly and they were very helpful. Will shop on this site again for sure.
M/s Trans Asia, M-1, Main Mehrauli Road, Hauz Khas New Delhi, INDIA
I purchased a handwoven Kashmiri Carpet from this company as per following details. Date of Purchase; 11. 4. 2016 Size of carpet: 12'x9' Silk on Wool Kashmiri Carpet Cost: *******/- Discounted Net Cost: *******/- Person who Dealt: Mr. Hanif Mir Delivery: The carpet was to be delivered in USA on F. O. R. Basis meaning all charges up to Door step were included. Review: The Carpet was delivered within 10 days. But the piece sent different & small in size: 10.5'x8' only. When contacted Mr. Mir said he does not know how it happened & size does not matter and now he can not do anything. The piece sent is of no use to me as it does not suite my requirement. Now I am really amazed to find an invoice for $93/- from FEdEx for custom & other charges. When tried to contact no reply. This is a clear case of Cheating & Fraud. While dealing he repeatedly insisted on Trust and would say this is business of trust & we will not have any issue. I stand cheated & my purpose has been defeated. But Customers must be aware about this Company.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the information you provided. We also do not have any customer service called “Mr. Hanif Mir Delivery”
Please give us your correct order number that we can help you as soon as possible.
Please reply us as soon as possible. Looking forward to your reply.
Hi I ordered fron you guys on 0615-2016. Just wanted to know appox. How long it takes for it to be shipped. Just wondering any help is appreciated. Thank you and have a great day. Order number XLP7182.
I paid freaking $70 for my clothes AND $12 for EXPRESS shipping so where TF is my stuff?!?! No numbers are listed for some reason and that's so frustrating! Ugh NEVER FREAKING AGAIN. I will tell all my friends as well!
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Your ordered on June 27 including 3 items. Two of them have been shipped out on June 28. The tracking number is 61299992140******451(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
The last one is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
This site seem nice but their customer service and shipping methods are horrible. I made my first order and requested 1-2 day shipping but it took them two weeks to send my items out and incomplete so I ask for a refund. Very disappointing. I decided to give them second chance and made a second order for expedited shipping and it's been a week with no type of info about my order. I try to talk to customer service chat and they don't want to reply to me. Please send my items because I'm going on vacation in a week or refund my money. Very very very disappointed with this company. I Will never order again. NEVER
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
Order HHH7242 including 6 items. Three of them have been refunded to you (The refund will be returned to your credit card within 15-20 business days). The other three items have been prepared well. We will ship them out as soon as possible.
Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Apologies for all the trouble and hope you will receive the order soon!
I loved the service and the product which I have purchased from the website. This is just for me, I'm not sure about other items except for the midi skirts I've ordered.
Great website! U can choose lots of amazing clothes! Very good quality and fast shipping
Forgot to change to my new address, useful staff helped me to solve it in no time!
Honestly, the dresses I got in the mail were absolutely nothing like the pictures online. I was expecting lower quality products, since the prices are so reduced, but they were the quality of a Halloween costume. I got them in the mail and just threw them right in the trash. The hems were all unfinished, one dress had a hole in it and the other was entirely transparent. Never ever will order from She In again.
I ordered a few items last Monday and they still haven't shipped. My order code is XZX7161 I was hoping they would come in before I left this Saturday. Any idea when they will ship? I didn't think it would take this long to process.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the “Rolled Sleeve Camouflage T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The other items have been prepared well. We would try our best to ship out your items as soon as possible. We will send the logistic information to you after we shipped out your items.
You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
I live 40 minutes away from your establishment, why the HELL is is taking so long to get my clothes, I ordered 10 days ago! And for the past week it's been saying it's pending! I only ordered 2 clothing items, thats not a lot. And if you say there in high demand, you need to get your $#*! together because this is bull$#*!!
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on June 11 and we shipped your items out on June 15. Your tracking number is 61299992*********736 (we will send it to your email box) and you can get logistic information through this linking. http://www.fedex.com/us/track/
It normally takes 6-8 business days to deliver your items. We have checked it and it shows that the estimated time is on June 24. You can receive your order soon.
Apologies for all the trouble and you can contact us if any problem.
I have ordered from Sheinside so many times, and always love how fast they do everything, from processing to shipping. But I just recently ordered a bunch of swimsuits, and it took forever to process, and the order has been in the same place like for so many days, what is wrong with my package? No one is shipping? Working//?
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on June 13 and we shipped your items out on June 16. It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
We have checked it and it shows that the estimated time is on June 30.
Apologies for all the trouble and hope you will receive the order soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on May 28 including 3 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items “Grey Print Casual Tank Top” and“Colorblock Casual Short Sleeve Blouse”you ordered happened to be in great demand, and not all of your items belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible after two items were prepared well.
You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!