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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1927th among Women's Clothing sites.
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I ordered from your website for 46,80 dollars on may 1st, I checked my bank account. But I haven't gotten any of my items, not even an email. I didn´t get any type of confirmation on my order either, it´s not even listed in my orders on your website. Didn´t get a text either.
I ordered a large number of items and I am not receiving any information about the shipment. I selected express shipping but my order still says processing. I am nervous that I am not going to get my items and I will have lost a lot of money. Help!
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on June 15 including 11 items. We have shipped out your items on June 21. The tracking number is SIS****150806 (We will send it to your email box) and you can get logistic information through this linking. http://www.dhl.com/en.html
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I got my 2 crop tops, 2 jean shorts and 2 chokers but it takes forever to ship. I placed my order June 8th and it didn't come in until June 20th even though I chose shipping through 3-5 business day. Literally business days but it didn't come in until June 20th
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on June 9 (including 6 items) and we shipped them out on June 14. The tracking number is 61299*********137001（we will sent it to your email box) and you can get logistic information through this linking. http://www.fedex.com/us/
We have checked it, but it shows that “ Delivery exception, rerouted to correct delivery address”. Do you contact the courier and let them change the address? Please reply us as soon as possible.
Apologizes again for all the trouble.
I ordered 4 items (3 dresses and 1 shirt). I received an opened package that clearly showed a stamp from my local post office that said "received unsealed". There was only 1 dress inside and no receipt, no paperwork AT ALL. The package had obviously been cut open and then the post office taped it closed and delivered it to me anyway. I had to go through PayPal in order to get a response from these people. I will NEVER BUY ANYTHING FROM THEM AGAIN AND I RECOMMEND THAT NO ONE ELSE DOES EITHER! VERY DISAPPOINTED! They have now FINALLY offered to refund the money back for the items I clearly did not receive after a month of haggling with them! I am just going to wait for PayPal to give resolution because I do not trust this company for anything anymore!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We shipped out all of your items on May 18. There are must something wrong happening in the the process of customs inspection. We are truly sorry for your loss and we have refund to your SheIn Paypal Account. You can check it later.
We never want to lose you friendly relationship with us and we want to give you a $3 off coupon for your next purchase, the coupon requires no minimum purchase. We will send the code to your email box.
You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Apologizes again for all the trouble.
SheIn has alot of nice clothing options at affordable prices. Their customer service is also good, I have returned something before and got my money back.
I ordered clothes off of they're app assuming they'd be just like any other clothing company which honestly was a bad assumption to make. The delivery takes absolutely ages and I (being a kinda last minute person) didn't realise that my items wouldn't arrive on time for my holiday. So I placed a ticket and they take ages to respond as well so if your wanting a quick answer to anything on this website go through 'My Assistant' because I was pleasantly surprised with the quick replies considering other parts of the website are painfully slow. I got a really lovely lady called Annie to talk to and within a matter of minutes she cancelled my order, however when you cancel an order you have to specifically ask for the refund to go back to your car or Paypal, otherwise they'll just refund the money back to your Shein Wallet which is useless and I really don't
Understand why they do that? But in future I will probably order from the company again, but leave plenty of time for delivery and if the clothes and materials are good enough I will probably continue to order from the site.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please allow 24 hours for our customer service to get back to your submitted tickets. And we apologize if our customer service team didn’t perform the way you hoped would.
The delivery time differs from country to country and is can be affected by some other elements. If you do not receive your items on time, you can contact us. We promise that your problems will be solved perfectly.
Apologies again for all the trouble.
I ordered 10 items on your website on 6 June 2016 and my order says that it is still processing, even though it is EXPRESS shipping! I was hoping to get my orders before my prom in Germany on June 24th. Moreover, I also wrote a ticket. But I didn't get an answer. I'm really dissapointed. Please tell me that this website is not a scam website.
Order NO: KXZ7104
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on June 9 including 10 items. They were shipped out on June 16. The Tracking number is 6127****3279( We will send it to your email box) and you can get logistic information through this linking. https://gls-group.eu/EU/en/home It normally takes about 7 business days ( Express Shipping) and you can receive your items quickly. You can contact us if any problem.
Apologies again for all the trouble, hope you will receive the order soon!
After my last review they finally sent out my order. But now it says departured CAN. What does it mean? That my order is already in my country or something else?
If my order does not arrive, I'll go to the police with the evidence of other costumers who have never gotten their packets. I ordered it last week, the same day I ordered something from another shop. The thing I ordered from the other shop arrived already 3 days ago (wich is normal!). I'd like to receive my order from Shein this week, I'm going on vacation next week and I thought by ordering it 2-3 weeks before, I'd receive it on time. I hope I didn't thought wrong. I waited long enough now, didn't I? This is the only shop where it took so long. By the way, add a phone number to your store, for real information. Hope this will help with my order.
Hi dear,
Thank you for ordering from our website and truly sorry for all the misunderstandings.
Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". We noticed that your item has been shipped on June 17th, it belongs to normal processing time. Hope you can kindly understand.
All of you are important for us, we never neglect your problems. Once you meet the problems, you can email us or contact our online customer service first, we will spare no efforts to meet you requirements. Hope you can trust us.
Apologies again for the delay, hope you will receive the order soon!
By far the best online shop I've been to. Great deals to good services. Unlike other online shops, SHEIN will deliver what you order exactly. No scam!
I placed an order of 4 items. 6 days later they send me an email saying ALL of my items were "sold out" and didnt know when they would have more of my items. Really? A week later all 4 items are sold out? Why even have them on the site?
On top of that I have to wait 48 hours for the money to go to my "wallet" which is pretty much credit towards your next purchase (which I wont be doing). Once its in my wallet I can withdraw to have it go to my account and that takes another 5 days... argh!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
You placed on June 9 including 4 items. Because “Black Long Sleeve Lapel Zipper Outerwear” has been sold out, we refunded to your wallet. We choose to refund to your wallet just because this way is the fastest. Hope you can kindly understand.
The other three items have been shipped out on June 17. The Tracking number is 612999******27350172（we will send it to your email box) and you can get logistic information through this linking. http://www.fedex.com/us/ You can contact us if any problem.
Apologies again for all the trouble, hope you will receive the order soon!
I ordered some stuff from this site and I selected express shipping (3-5) days and I'm still waiting for it to be shipped? I'm getting worried, I also placed a smaller order 1 or 2 days later and that has already shipped? I really need my order as soon as possible for my senior pictures in a week
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on June 10 ( including 6 items) and June 12 (including 1item). Package one has been shipped out on June 17 and its tracking numbers is 7017366683. You can get logistic information through this linking. http://www.dhl.com/en.html We have checked it and it shows that the package has been delivered successfully. Have you received it?
Package two was sipped out June 15 and the tracking number is LS964752081CN. You can get logistic information through this linking. http://www.17track.net/en
And we check your order, the shipping you chose is standard (may be you forget to pay the express fee). Therefore, it normally takes 6-8 business days for delivery.
Apologies again for the delay, hope you will receive the order soon!
I ordered a couple dresses weeks ago (late May). It took an eternity before it said it was shipped, but when i tracked it with Fedex it only says the shipping label was created. It's been like this for over a week. When i purchased the items originally they said they shipped in 24 hours. I am not happy, and on top of that I had a 40% off code which it said was applied, but i was still charged the full amount. I wanted to address this, but the only ticket items i can request are canceling, exchanges and returns. I've found this entire process really upsetting.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". We have checked for you, and found that one item in your order does not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.
We found that your package has been shipped on June 8th, as the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. About the coupon, discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Hope you can understand.
Please remember that you are our precious customer, we never try to deceive you. If you really have contacted us, you can send us screenshot of chat records. All of you are important for us, we never neglect your problems. Hope you can trust us. Also we noticed that your package has been arrived at your country already, we will give you tracking number and link of your package later.
Apologies again for the delay, hope you will receive the order soon!
I order before one month and my status still processing! I dont know what happend to my order why it takes this long!
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
We have checked your order, and noticed that three items in your order sold well before, so we need more time to stock these items. Please remember that you are our precious customer, your satisfaction is our best comfort. Also we ever tried our best to stock items, but we still failed. We also noticed that your order belongs to cash on delivery, generally if some items in your order are out of stock, the system will cancel whole order. Moreover, we have sent the email to notify you, you can check your email box later. Hope you can kindly understand.
We sincerely apologize for all the inconvenience we have brought to you. SheIn is a legal fashion company, all of our employees are sparing no efforts to resolve this problem. Hope you can trust us.
Apologies again for the delay, hope you can have a nice day!
I have submitted 2 tickets already asking for the status of my order. NO ONE ever get back to me. Its been 6 days already. Please give me an update the soonest or if not please do refund.
Shop the latest trends for less, that is my motto and this is what SheIn is all about. Also their shipping has improved a lot, and they have the best Customer Service team.
I ordered my 13 pecies of items in 5/26/2016. They sent an email that was included my order number PLP6963. I've been waiting for 11 days. My items haven't sent yet. They have not answered my last two tickets. I hope I would get my older. Otherwise I would have wasted my money.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 27 including 12 items. They were shipped out on June 11. The tracking number is SIS1606031086 and you can get logistic information through this linking.
http://www.dhl.com/en.html
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies again for the delay, hope you will receive the order soon!
I purchased over 100.00 worth of items that were all marked as will "ship in 24 hours". 4 or 5 days later I contacted customer service to see why the items hadn't shipped and was told that they were being inspected for quality. They shipped the very next day.
They arrived pretty quick once shipped considering they came from overseas and I was really surprised by the quality of the items considering the cost. They are not designer pieces or course, but they are really decent quality for the price.
I was really happy with the items that fit; however, 2 items did not fit (I guessed the wrong size as I wear xs, sm, and in some cases a med) and one item was not flattering on my body type. I contacted customer service again and they gave me their USA warehouse address for return shipping. I sent the items back via UPS ground and provided the customer service with the tracking number per their request. UPS said the items would arrive to the warehouse today and when I checked this evening, my money was refunded to my wallet on the site and I have the option of purchasing something else in place of the items returned OR I can withdraw the money back to my original card.
I don't feel like I should have had to contact them before they shipped the order and I don't think the customer should have to pay for return shipping but it is what it is. And overall, it was a really good experience. I am off to spend my refund with them! LOL
This site is legit. All depends on what you are going to order. Some stuff are pretty good, and some other not that much. Overall I like to purchase from SheIn.com
Hi dear,
Thank you for ordering from our website.
The size of our items correspond to the size reference on our site and we have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us（our e-mail address is [email protected]) a few pictures of the items you received, we would surely make this right for you.
You can contact us if any problem.
Extremely concerned about the LARGE order I placed on May 27th. I was eligible for EXPRESS shipping and was told my processing would take 5-7 days it has now been 12 DAYS since I placed my order. Clothes are needed before I go on vacation in 1 week! Was skeptical about ordering on this website because of the horrible reviews! Hoping this isn't a scam. Please answer and send me order ASAP or i will have to take further action thanks. Order #PXA6972. Still says processing.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
We are so sorry that you cancel your order when we are processing. Our customer service have dealt with the matter and refunded to your wallet. You can check it later.
Apologize again for all the trouble.
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Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We can not find any effective information though the order number you provided. Please give us your correct order number or the email you registered on our website that we can help you as soon as possible.
You can also log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
Apologies again for all the trouble.