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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1927th among Women's Clothing sites.
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They did not give me no hard time to cancel an order and was very kind.
I was hesitant at first based on some of the reviews, but I went ahead and placed my order for 3 off the shoulder tops. The total for all 3 was less than $50. I wanted to make sure my order was small so in case it went MIA, it would not have been a huge loss. They all arrived together and it took about 1 1/2 wks. The materials were very good quality and the sewing, stitch work was just fine like in any retail stores. I am completely satisfied and will be placing another order this week. These items are coming from New Jersey NOT China. LOL! So I feel pretty confident using this site again and again. If you are hesitant to shop here, buy 1 item, small price tag and use a Paypal acct if you are worried about having your credit card compromised. I paid for my first order using half paypal and half credit card. Just a tip... measurements are usually not by inches but rather by cm. So measure yourself properly and follow their measurement guide.
I have ordered 3 items from your website and i received an email that it has been shipped and i got a tracking number but everytime i try to track my order it just says Hongkong and not found. I am worried i will not receive my items and lose my money.
I put my tracking number SIS*******887 into express's site, FedEx's, UPS, and a couple more but every one said invalid tracking number or not found
Hi dear,
Thank you for ordering from our site.
We cannot find any effective information through checking the tracking number you provided.
Please give us your correct order number that we can help you as soon as possible.
Apologies again for all the trouble.
Really upsetting experience!
I ordered from SheIn on 29 May 2016 and my order still says that it is processing. I submitted tickets on the website to: 1. "Urge shipping" and 2. Change my shipping address since it was obvious that my items would NOT arrive before I move. I received no confirmation or even acknowledgement that anyone read (or even received) my messages to the site.
Desperate, I tried contacting them via their facebook page and again - NOTHING.
At this point I'm beyond disappointed at the (lack of) customer service and now I concerned whether this is some sort of SCAM website because they definitely charged my credit card and now have disappeared into thin air.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day. We have updated your delivery address.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the Multicolor Striped Off The Shoulder Bell Sleeve Blouse you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The others have been prepared well and we would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
Ordered 13 items on 22 May, one item refunded and rest arrived in New Zealand on 1 June. App for tracking orders was really great. Don't trust the photos on the Reds/greys they all seemed allot lighter. I had no sizing issues as I went off measurements not my regular size so sizes ranged from XS to XL and all fit perfectly. As I have a larger bust this was pleasantly surprising as I struggle to shop in stores.
Communication excellent but gmail did try to flag as spam. Got the small refund requested for unavailable item from my wallet within a week.
I ordered 6 items from She In and received 3 of them about a week ago. However, the other three I ordered on the 19th has not been shipped yet. Its been 2 weeks since I've ordered these items and it still just says "label created". It has said this for the past week and a half. Not sure if I will ever get my item. Too bad, I love their clothes and their prices but it seems like I will never get these items. I need them by June 7th for my boyfriends graduation.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 19 including 6 items and the items were divided into two packages and they were shipped out on May 20. You have received one package. The tracking number of the second one is
61299992140425633673. You can get logistic information through this linking.
http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. We have received your feedback and we will contact our logistics operator to find what is wrong with your package. If there is still no updating logistic information on your package on next
Tuesday, please contact us unhesitatingly. Either we solve this problem or we give a full refund to you.
Apologies for all the trouble and hope you will receive the order soon!
Hi, when will be my parcel arrive? I bought it 11 days ago? And when I check my account still processing!? Tracking number LX*******CN
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on May 18 including 3 items and they were shipped out on May 21. The tracking number is LX947913668CN and you can get more logistic information through this linking. http://www.17track.net/en.
We have checked it and your package was transferred to Sydney on May 22. It usually takes 12 business days to delivery your package to your country. Please understand it kindly.
Apologies again for the delay, hope you will receive the order soon!
Ive been trying to reach this website for two weeks via the online app sending messages with my order number and no reply! No email or phone number appears anywhere!
Hi dear,
Thank you for ordering from our website. We apologize if our customer service let you down.
You can contact us through the “Online Help” on the top of the site or click on “Contact Us” on the bottom of the site.
Please remember that you are our precious customer, we promise that your problems will be solved perfectly.
Apologies for all the trouble.
Shipping label has been created on 5/20 over 11 days ago. Contacted Fedex and the package has not been received. I am very experienced with using Fedex as a carrier and it does not take 3-4 days for them to update their website. I have been very patient on waiting for this order which was placed on May 10th. My daughter and I have an event for these dresses in a couple of weeks.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 10 including 2 items and the items were shipped out on May 20. Your tracking number is 61299992140425650083. You can get logistic information through this linking.
http://www.fedex.com/us/track/
We have checked it and it still shows “Label Created” today. We have contacted couriers and they told us that there were something wrong in the processing of handover between they and UPS. And this problem have been solved. But, it still needs a few days to deliver your package.
Certainly, if you want a refund, we will respect your decision and refund you. What do you think?
Looking forward to your reply. Apologies again for all the trouble.
First time I decided to give shopping online ago and it was unfortunately from this site. While tracking my order I was informed that something went wrong and it was sent back to the sender. Now I am beyond pissed off I don't even know if I'm getting a refund. Overall the service is beyond awful.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We will contact our logistics operator to find what is wrong with your package and keep this from happening to other customers.
We have refunded to your Shein Wallet(The money in the wallet can be used for shopping on our site or be withdrawn to your credit card) as soon as possible. You can check it later.
Apologize again for all the trouble.
I ordered several items and needless to say I'm unhappy with some of the items I received. I did not receive a dress I ordered and paid for and a plush sweater is nothing like the picture onlinr. The quality is not good but expected for cheap clothing. Lots of strings not cut and looks very different from the pictures. I will not order from here again.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We have strict quality assurance before each product is packed and shipped, if the items are different from the description we promoted on the website, please send us （our e-mail address is [email protected]) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
I ordered my order about a week ago and It still says processing. I'm leaving for Hawaii soon and was really looking forward to being able to get it in time for my vacation. I am really hoping someone can get it out for me soon or let me know what's going on. No one has even sent me a tracking number or anything
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on May 23 including 3 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay.
Now, your items have been shipped out. Your tracking number is 74899992140426236985 and you can get logistic information through this linking.
http://www.fedex.com/us/track/
Apologies for all the trouble and hope you will receive the order soon!
So disappointed - I ordered a jumpsuit and two shirts thinking I would get it withing 3-5 days... I ordered it because I was going out somewhere special and thought I would receive it before the special dinner but I was disappointed. Everytime I checked my item ordered, all it said was processing... a week and a half passed by so I sent a message through chat and the operator answered. I asked when was my package coming and all she said was that it's on its way... When I asked when will I receive by she told me that the jumpsuit I purchased has been sold out... and that the factory no longer has the item. They will let me know when they restock. I don't understand how can you not let me know that it was sold out!? How can you not send me an email... No refund nothing. All she said was to wait. I would have never known that it was sold out until I sent them a message. Unbelivable! I just received the two shirts I purchased two weeks and a half & still waiting for the jumpsuit.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on May 13 including 3 items. You have got the T-shirt and the crop top. The jumpsuit have been shipped out on May 25. The tracking number is 74899992140425931430 and you can get logistic information through this linking.
http://www.fedex.com/us/track/
I have checked it and it shows that your package is in transit and the estimated time of arrival is on June 2.
Apologies for all the trouble and hope you will receive the order soon!
My package came in a week, well packaged, with the exact articles and are of good quality at low cost.
I used to love shopping here, so much so that I used to recommend it to a lot of people, but now I have to rescind that recommendation because the shipping has basically stopped in the past 6 months. I'll order something, and a month later they still haven't shipped it. And when I email them about it I always get the same response; "This item is the big sale, we will ship it soon," and a week later, still no shipment.
Apparently every item is "the big sale," as if that's even a reason for not shipping. I already paid for the item, just put it in a bag and ship it out.
As these items ship from somewhere in Asia, I don't mind the 2 week average shipping time. What I do mind is the month or more long wait for them to even send it; so I'm paying for something and getting it 2 months later. There are lots of bad websites like this that I don't bother with, but Shein used to be really good. Now they're just as bad as the others.
Hi dear,
Thank you for ordering from our website and we are truly sorry for letting you down.
The Multicolor Sleeveless Flower Print Dress is advance sale, the items are the best selling and our suppliers need more time to processing.
But, the suppliers do not deliver the dress to us in time and we can not ship out your dress duly. Therefore, we will give you a full refund to your Paypal account and you will receive the refunds within 1-2 business days.
Apologies again for all the trouble. We never want to lose you friendly relationship with us. We will give a $5 off coupon for your next purchase, the coupon requires no minimum purchase.
We have sent the code of the coupon to your address and you can check it later. And hope you will enjoy your following shopping with us.
I've bought all manner of things: from coats to shoes to dresses -- I will say this: I will always buy dresses from Shein. They are simple but extremely durable and well-made. I will NEVER buy their shoes again. They were so poorly constructed that I had to throw all of them away. Their coats are hit or miss, with quality materials and zero sew-man ship. That being said, I just went on a shopping spree just now. The prices are unbeatable.
Hi dear,
Thank you for ordering from our website and we are truly sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items are different from the description we promoted on the website, please send us （our e-mail address is [email protected]) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Our suppliers are preparing for shipping out the items you ordered on May 24. Hope you will receive the order soon!
Apologies again for all the trouble.
I have ordered from this site before and never had a problem with shipping or the quality of the items purchased. This order, however, is quite different. I placed an order for 3 items 10 days ago and it still says "processing". I wanted these items for my vacation in a week, so I ordered in advance and left them plenty of time to get here. Given past experience, I assumed 2.5 weeks would be plenty of time. But my order has not shipped out yet, and I even (supposedly) have expedited shipping. I really like the items, so I'm hoping I don't have to cancel my order. But no one will be here to receive it after I leave on vacation, and I'll be gone a while. I contacted the site once, received a response, and replied back, but I haven't heard anything from them after that. They told me that because one item I have ordered is so popular, it's delaying the shipment, but why would it take this long? I'm kind of desperate at this point. Will my order get here by the 30th?
Hi dear,
Thank you for ordering from our website and we are truly sorry for keeping you waiting.
You placed on May 14 including 3 items and the items were divided into two packages. They were all shipped out on May 26. The tracking numbers are 61299992140426004571 and 74899992140426005468. You can get logistic information through this linking.
http://www.fedex.com/us/track/
Apologies for all the trouble and hope you will receive the order soon!
Very confused on why the website advertises "ships within 24 hours" because whenever I go to track my package all it says is that the shipping label has been created. I ordered this dress to bring on vacation with me and I am leaving for vacation in 6 days. It has already been 6 days since I ordered the dress and it has not even been shipped out yet! Very disappointed in the false advertising and slow confusing service. Would not recommend.
Hi Jessica,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 18 including one item and the item was shipped out on May 18 because of ‘ships in 24 hours’. Your tracking number is 74899992140425485278. You can get logistic information through this linking.
http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I like all purchased items as well as the client service.
But I am not pleased with the refund system; it's been over one month currently I actually have off one order and till nowadays I didn't receive my a reimbursement.
Overall, the Customer Service is terribly sensible and that I can continue shopping from this website when I receive my reimbursement.
Thank you very much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on June 3 including 2 items. They were shipped out on June 10. You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!