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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1927th among Women's Clothing sites.
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This website it utterly frustrating! I placed an order almost 2 1/2 weeks ago and the order is still not here Even though the shipping was "express" and said it would be here in 3-5 business days! Wtf!
Well, I was pleasantly surprised and very happy when I received my first order from Shein.
I ordered 12 items on 4/24/16 which were split between three separate shipments. I received the jewelry within a week, the second shipment came within two weeks. I am still waiting for the third shipment of two items which were back ordered and is scheduled for delivery on Mon. 5/23/16.
Everything I purchased fit and the quality of the clothing was excellent. I especially love the Wine Red Oxblood Baggy Long Sleeve Floral Flower Dress, (dress*******).
I also bought three necklaces which are very pretty, bigger and better than the website picture.
One necklace was only $3.19, (necklaceNC*******) and the other two were $5.99, (necklaceNC******* and necklaceNC*******). All three are heavy, well made costume jewelry pieces which would sell for much more elsewhere.
I am a very satisfied customer and have placed and received a second order, (which was delivered within a week) and just placed my third order today.
Out of my two orders I only had one item that did not fit at all. The button fly denim pencil skirt was extremely small. I usually wear a US size 10 or 12, so I ordered an XL and could not pull it up over my hips. It was more like a size 0. What a shame because I really like the skirt, it's heavy denim material and well made.
I would highly recommend Shein to anyone based on my shopping experience with them. They are a good value, quality items for a good price.
I ordered 5/13 and am having shipping issues, too. No business I've ever ordered from has taken this long to ship items. I have also contacted the company via email with no response. Very disappointed to see I'm not the only one with this problem.
Hi Rebecca,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
Am I the only one that didn't have a bad experience with shein? Lol I never heard of shein before but my friend refer me to this site when she brought a skirt from them. I ordered multiple items on 2 separate occasions. I was hesitant at first because after I ordered, I found this site and has so many bad reviews but I was shock that all my clothes came perfect and good material for such an affordable price (t-shirts, pants, skirt and cardigan) My last order I just place was on Friday May 13, they shipped it out on Saturday May 14 and I recieve d it today May 20. When buying from them, u have to rely on the buyer's reviews on their website so you know what's a hit or miss. So far I had a great experience with shein and most definitely will be buying more things.
I ordered 3 dresses last may 13 and still says that the order is being processed. It has been two weeks and i still dont have any tracking number or worst is i dont know how long theyre gonna process it and ship it. So disappointed
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the striped dress you ordered happened to be in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. We would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
I bought som summer clothing, and bc I live in EU, my delivery was quick and came after 1-2 weeks.
My problem is that:
The 2 shorts I bought, had really bad zippers, and the holes for the button, didn't even have a hole.
The shirts material is really bad and uncomfortable.
The dress is a bad shape on my body.
The skirt was too small, and it could barely even reach my knees, even though I am a medium.
I suggest if you are going to buy something from Shein, I think its best to buy something without zippers, and maybe read the reviews or the comments before you order it.
With all the respect I am really disappointed and mad.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
So I ordered a dress and a t-shirt from Shein. I needed them fast, and wanted to make sure i'd get them in time before I'd spend 13 euros for express delivery, so I decided to make use of the online help they offer, but it's awful, this person totally didn't respond to my questions and began to send me a load of text I didn't even ask for, and asked me to give him/her five stars after the conversation. I was really not happy about that, the only reason I still ordered the dress is because I loved it, but online help never again. The delivery cost a week and I'm happy about the items, the quality is better than I expected!
Hi dear,
Thank you for ordering from our website. We apologize if our customer service let you down.
We will improve the quality of our customer service and keep this from happening to other customers.
We truly appreciate you for your valuable advice. It is helpful for us.
Apologies again for all the trouble.We never want to lose you friendly relationship with us. We will give a $5 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your e-mail address and you can check it later. And hope you will enjoy your following shopping with us.
I placed an order 5/15. The site reads that it shipped out on 5/16 and I was given a tracking number but there was no link provided to follow the package's movement. I am actually hoping that a representative will respond to this message with so information in regards to my concerns. MY order_id is KLL6848.
Hi dear,
Thank you for ordering from our website.
You placed on May 15 including one item and it was shipped on May 16. Your tracking number is 9154352336. You can get logistic information through this linking.
http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
I do really like the two items I got, but am concerned about the other two. Both say "delivered" when I track them, but I do not have them. It is also difficult to contact company through website. Hoping for an answer here.
Order numbers XHZ6735 AND XXH6735
I paid extra for shipping insurance as well...
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 2 including 4 items. There were divided into three packages. One was shipped out on May 3 and its tracking number is 61299992140424522343. The other two were shipped out on May 10 and their tracking numbers are 74899992140424652497 and 74899992140424556726. We check them and find that they were delivered successfully, but you just received two items.
Please tell us the tracking number of the items you received that we can help you to find what is wrong with the other items.
Please reply us as soon as possible. Apologies again for all the trouble.
I placed my order on April 22,2016. It is May 16th and my items have not yet arrived! I needed this dress for a wedding so I bought it early but there has been no update on my shipping info for 3 weeks.
Edit: Since the package was lost, they contacted me and offered me a full refund which I received. Thank you for the excellent service.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on April 23 and the items were shipped out on April 26. We check your tracking number RI696210631CN, and we find the latest time is on April 28. We have contacted the post office and they will reply us before next Tuesday. If there is still no updating logistic information on your package on next Tuesday, we will give you a refund certainly.
Apologies again for the delay, hope you will receive the order soon!
So I've ordered about 32 items and in total it costs about $300... And this was about a week ago and I still never got my items which sounds pretty crazy Bc I order from forever 21 and other websites and I get my orders really quick. My tracking number is **************942. I tracked it and it's saying its delivered? But like I didn't even get any of my things yet to my address. Please if you can answer back and see what's taking so long? I should have already had my things by now but if it doesn't come by next week then this is so messed up and really sketchy
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 7 including 17 items. There were divided into two packages. One was shipped out on May 16 and its tracking number is 9154377190. You can get logistic information through this linking.
http://www.dhl.com/en.html
Another was shipped out on May 9 and its tracking number is 61299992140424879942. We have received your feedback and our customer service have contacted you and we want to give you a refund for the missing package with tracking number 61299992140424879942.
Now, we are waiting for your reply. Please reply as soon as possible that we can help you.
Apologies again for all the trouble.
I ordered 4 items last week, I had express shipping because I need them fast! Every time I check my order I just says its processing? How long does it take to process? I really need these items!
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 8 and the items were shipped out on May 16 with express shipping.
Because the items you ordered are in sales, therefore the time of processing is longer. Hope you can understand us kindly.
Your tracking number is 555102156840 you can get logistic information through this linking.
http://www.tollgroup.com/toll-global-express-track-trace
Apologies again for the delay, hope you will receive the order soon!
I placed an order from she inside April 20th. The tracking stopped working on April 24th. I have sent a message and they have assured me that I will receive my package but I would like to know WHEN!?! As it is almost reaching a month and I bought it to wear this coming weekend. I am extremely disappointed with their customer service and shipping! It is doubtful that I will ever buy from them again.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on April 20 and the items were shipped out on April 22. We check your tracking number RI696202516CN, and we find the latest time is on April 24. Please give us one more chance to help you.We will make sure contact the post office to deliver your package, or give you full refund before Friday.
Sorry again for keeping you waiting so long.
After ordering a blouse which was supposed going to take 5-7 day to processs; 10 days after it was still not shipped nor could any customer service rep give a definitive answer when. What a bunch of crooks!
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
It normally takes 3-7 business days for processing. But you do not provide a correct order number that we can not help you.
So, please send your correct order number to us (our e-mail address is [email protected]) that we can solve the problem as soon as possible.
I made two orders, the first order i made was about a week ago and is still processing. The second order was maybe a day or so later, and was immediately shipped. When will the processing end?
Hi dear,
Thank you for ordering from our website. Your orders were placed on May 7 and May 8 including 4 items. They were shipped on May14 and May 9. In your first order, the items are the best selling and our suppliers need time to processing. The processing of second order is quick because there are stock in our warehouse.
Your tracking number is 74899992140424887578 and 61299992140425219303. You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/
Apologies again for the delay, hope you will receive the order soon!
I ordered a dress over a week ago that says "ships in 24 hours" and I even paid more for faster shipping. I needed this dress by this Saturday and I just now got the notification that it has dispatched. So much for ships in 24 hours and expedited shipping. Don't even need the dress now because I won't have it for the event. Don't order from here if you need the product for an occasion coming up.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 6 and it was shipped on May 6 (ships in 24 hours). And we check your order, the shipping you chose is standard (may be you forget to pay the expedited fee). Therefore, it normally takes 6-8 business days for delivery.
Please don’t worry, the latest processing just finished on May 14, so the package will be delivered to you very soon. Your tracking number is 74899992140424807774 You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/
Apologies again for the delay, hope you will receive the order soon!
Never got my items and they said that if I don't receive it, they'll fully refund my money. I hope they don't scam me and not give my money like how they never gave my items. I'll never order from this site again.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
Your order was placed on April 13 including 2 items. We have tracked your order, the latest is on April 16. We are so sorry for keeping you waiting. And we apologize for the delay. Please give us one more time to help you reunite with your beautiful coat and t-shirt.We will contact our courier to see if there’s anything they could do to speed up the delivery, please be assured that we would like to get the package delivered to you as quickly as possible. If you can not get your order within one week, we will refund certainly.
Apologies again for the delay, hope you will receive the order soon!
I ordered a few items over $100, assuming my items would be shipped out on 5/8 - as stated on the website.
As of 5/8 the only status shown in "processing".
I'm must say, I have no problems with Shein communicating with me once I submitted a ticket via the website for status. My only challenge is, the vagueness of when my package will arrive.
I'm not sure if I should cancel my order or wait on pins and needles hoping my package arrives before I travel.
Hi dear,
Thank you for ordering from our website.
We are so sorry that you cancel your order when we are processing. Our customer service have dealt with the matter and already applied for the refund as you requested. You will receive the refunds within 1-2 business days.
Please contact us if any trouble and we will help you in time. Have a good journey and welcome to shopping again!
Hello i am shein buyer more then 2 years. I bought a lots of dresses pants tops outerwears leather jackets. I am really happy cause they are really fashionable and high quality
Thank you so much for all
I have ordered from shein multiple time.
They actually offer fast delivery. I usually get my product within 15 days.
Quality is so good.
I have been placing order since 2014.
I have ordered variety of products like bag, tee and outer wear etc.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI dear,
To avoid unauthorized transactions and ensure the payment security. If you place a bulk order, we do need the photo of orderYAX6771 payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name)
Just cover the personal photo and ID number if you do not want to show us as we just want to confirm the buyer’s name. I promise that we will not reveal your personal information to others.
Please send them to us as soon as possible.We will arrange delivery for you.
If we do not get the identifications within 7 days, we will remake preparations for your order from the day we get the identification.
Thanks a lot for your understanding and cooperation.
Looking forward to your reply.