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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1923rd among Women's Clothing sites.
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I ordered 6 things from SheIn on July 7th. It's been a week so I decided to check if my package was coming. The website says that they have all been shipped but when I track my package on FedEx nothing is updated and it says that my label has been created and my shipment hasn't started traveling. I'm just confused as to where my package is and when it's going to get here.
Placed my order 10 days ago. Ever since have been following up on my order and every day I was told the order will be shipped in 1-2 days. Eventually I ran out of patience, as I had selected expedited shipping method and most items were to be shipped within 24 hours. Informed the customer care to cancel my order in case I do not receive a favorable response with regards to order shipment. Nothing received, and had to cancel after 2 weeks of waiting. Website seems all easy to use, however, service and logistics are very poor. Cannot rely at all, especially that I am shipping to a completely different continent. Hence, to avoid risk, had to cancel my order. Awaiting money refund.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
Our customer service have replied your ticket. Just one of your items has not been prepared well. We can ship other items out first and ship out the last one later, Certainly, it is okay if you still need us to cancel your order. Please reply us as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I made my order last thursday on July 7, its still showing to be processing, according to the statud it should be expedite. I'm affraid won't get my items before my trip on next week.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
We are truly sorry for that you cancel your order when we are processing. We respect your decision and we have refunded to your credit card (The refund will be returned to your credit card within 15-20 business days). Hope you can understand it kindly.
Apologies again for all the trouble. You can contact us if any problem.
I ordered three adorable bathing suits almost two weeks ago and have yet to receive anything! Im extremely disappointed in this website and feel like i just lost money.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You ordered on July 1 including 3 items. They have been shipped out on July 2. The tracking number is 748999921*********94(We have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
SheIn always has great clothes at pretty affordable prices (some things can be expensive), and as a Canadian shopper, the shipping is relatively quickly and they provide compensation for customs. Would highly recommend!
I ordered 2 bikini sets from the site and they arrived one month after the order was placed. Both were extremely poorly made, the stitches cracked as I was trying them on and one of them was sown backwards. I had read some reviews about how their sizing runs a little small so I orderd them one size up (I'm normally a small and orderd the in Medium) and the bottoms still didn't fit. Horrible experience please don't trust the good reviews.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. The swimwear belongs to intimate clothes. Therefore, the swimwear is not allowed to be returned. But, if the facts are correct, we will arrange a refund for your loss certainly.
Please reply us as soon as possible. Apologies again for all the trouble.
The site promised 24 hour shipping, but failed to live up to its word. I sent the company an email and I sent in a ticket, but they failed to respond! Truely, shein has earned itself an awful reputation. I ordered things several days ago and they still have not been delivered! I am infuriated with this lack of professionalism and customer service.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
And we apologize if our customer service team didn’t perform the way you hoped would.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered happened to be in great demand, and not all of your items belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay.
Your items have been shipped out on July 11. The tracking number is 61299992******280( we have sent it to your email box). You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country.
Apologies for all the trouble and hope you will receive the order soon!
I have been wanting to buy from this site for quite some time and i saw they were having 40% off this week, sitewide. Also, realized I would be getting a 40% off coupon for it being my first purchase. So I'm checking out and i had entered the code but saw that nothing was deducted. Some sites have you check out all the way before taking off the discount so i continued with checkout and before I knew it i had already placed the order without receiving the discount. I have now canceled my order because I was not expecting having to pay that much. I'm just annoyed that now i have to go through the hassle of waiting around to make sure my order gets canceled and then making sure i get the refund. Their coupons need to be more clear and have a terms and conditions explaining exactly what it is and how it works. Its false advertising. I was so excited to purchase these clothes after such a long time of debating on wether or not i should but now i'm rethinking it.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
We are truly sorry for that you cancel your order when we are processing. We have refunded to your Wallet(the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card). It usually takes 15-20 business days to withdrew to your credit card. Hope you can kindly understand it.
May you change your rating after everything is settled, we would greatly appreciate it.
Apologies again for all the trouble. You can contact us if any problem.
I placed an order and I have never received any confirmation email about my order. The status of my order just says "processing" with no more specific details. When I opened the ticket to customer service (no telephone number or email), they said it will take 8 days to process (without counting delivery time). This is never explained on the website. Also, customer service just said that one of the item might be out of stock after already credited the whole amount of my order. Usually other good shopping sites, when the ordered item is out of stock, they would send an email to notify this. But sheinside never informed me by email. If I never open the ticket about my order status I would never know! Additonally, the item ID that she mentioned doesn't match any of the item I order. Its really a mess. I don't know how they manage their stuff. This is really negative point for online shopping website. Please look at good example of asos.com or other good website. There r still so many things to improve or else u will really loose customers.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would. We will learn from other peers and improve our website.
If you have placed order successfully and not received any confirmation emails, you can check out your mailbox’s junk mails.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready, we apologize for the delay.
Your items have been shipped out on July 10. The tracking number is 6127******66(we have sent it to your email box). You can get logistic information through this linking. https://gls-group.eu/EU/en/home
You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
Apologies again for all the trouble.
Just saying... after posting here about shein, I had a bull sh*t response about why this and that had gone wrong. Then I was told on my private email that their "warehouse was moving" and they couldn't possibly send me a return label so I needed to go ahead and pay full price for it myself and they'd consider re-embersing me for the $67 plus return shipping I WASTED on the order. They do everything possible to drag it out and stop customers from getting what they order. What a ripoff
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
We cannot get any effective information through the order number you provided. Please give us your correct order number that we can help you as soon as possible.
We usually provide free return label or cash compensation according to the reason and the address of return.
You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
I placed my order 6/1/16 and urgently need my items. From reading the other reviews, I truly do not want to be disappointed, as I am very fond of SheIn's products.
I order a few things on 6/28 and have yet to receive them. It said it would take only 3-7 business days and it has been 9 days. I will now not have those items for vacation.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You ordered on June 29. It takes 3-7 business days for us to get the order ready for shipping. Therefore, we ship out your items on June 30. Your shipping method is standard. The delivery time takes 6-8 business days. We have checked the logistic information and it shows that your order has been delivered successfully. Have you received it?
Apologize again for all the trouble.
Love the prices of everything and that new customers get 40% off purchase.
I ordered $100 worth of things on June 30,2016. And I still havent recieved anything also I had this coming in express overnight so it really shouldve been here.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Now, it has been shipped out on July 10. The tracking number is 218******1(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
Olivia was great! She helped me decide if my items would come in time before my vacation before I ordered.
I placed an order on June 20 and until now it says processing. I contacted the customer service and they asked me to send my last 4 numbers on my card and a picture of a national ID or a diving license! I do a lot of online shopping and this is the first time that i get this reply! And the bad thing that they have warned me if i don't send them these details (WITH PICTURES) they will cancel my order!
Now i'm really worried about all the money that i have spent I wish i read more reviews... I hope they are not spamming me!
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
To avoid unauthorized transactions and ensure the payment security that we ask you to provide payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license(show us the name). Hope you can kindly understand it.
Your items have been prepared well. We will ship your items out as soon as possible.
Apologies again for all the trouble. You can contact us if any problem.
I am suffering from a purchasing issues and Heather is very helpful to help me resolve. 5 star definitely worth to her great work!
After placing my first order, I bought the insurance, and have expitied shipping and haven't heard a thing in a week. Even after trying to get some information through the"online chat" because they do not offer a phone number. But believe they'll get their money and leave you with false advertising on shipping. Hoping this isn't a scam!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
And we apologize if our customer service team didn’t perform the way you hoped would.
Normally it would take 3-7 business days for us to get the order ready for shipping, but if the item “Black Halter Crochet Patchwork Open Back Bodysuit” you ordered is in great demand, it would take longer for our suppliers to get it ready, we apologize for the delay.The other two items have been prepared well. We will try our best to ship them out after the bodysuit was prepared well as soon as possible.
We apologize for all the disappointment and inconvenience you’ve been through.
I ordered ONE shirt on June 28, and paid an extra $2 to have it shipped by June 30. It was a shirt for July 4. July 4 is passed, today is July 7. I was planning on wearing that shirt to a Fourth of July party, and didn't receive it. So basically I paid extra money to have my item deliver late. Sounds like many people are having this problem. Don't shop on this site.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the item you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
The t-shirt has been shipped out on July 6. The tracking number is 7489999*********5325(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $3 off coupon for the disappointment and inconvenience you’ve been through. The coupon requires no minimum purchase. The code has been sent to your email box.
Apologize again for all the trouble.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!