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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Customer Service
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1923rd among Women's Clothing sites.
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Hi! I ordered last 24th of june 2016 up to date I didnt receive any of the items. When i was tracking it is the same status that my package has left the HK. Come on it almost 3 weeks of waiting! You didnt even give me any update! Reminding you that the package status during tracking is almoat the same for almost 10 days! Does it mean that you are using a cargo ship that is why it took so long to reach UAE!
This is regarding my Order No. YAL7340 & XCL7341 which shows that my package has been delivered, But actually i haven't received my order.
I have also sent mail to your customer service mail ID but haven't received any reply from that too.
Kindly confirm when will my orders be delivered as i have already made the advance payment through credit card.
Hi dear,
Thank you for ordering from our site. We’re truly sorry for letting you down.
We apologize for all the disappointment and inconvenience you’ve been through.
Order YAL7340 was shipped out on June 30. The tracking number is RT34******5HK(we have sent it to your email box). Order XCL7341 was shipped out on July 3. The tracking number is RT341******HK. You can get logistic information through this linking. http://www.17track.net/en
The logistic information shows that the items have been delivered successfully on July 13 and July 14. Have you received them?
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). And you can also contact the local post office to ask for help.
If you still not find your packages, please contact us.
Apologies again for all the trouble. Waiting for your reply.
I ordered a bunch of stuff the past 11th of July with the express shipping which is supposed to be from 3-7 days, but so far all I get is "processing" and I am now really on my nerves because I need the package to arrive before the 20th of July.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 11 including 10 items. It normally takes 3-7 business days for us to get the order ready for shipping. But if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
According to the conversation between you and our customer service, we decide to ship out the items which have been prepared well and refund two items which have not been prepared well to your Wallet(the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card).
Apologies for all the trouble and hope you will receive the order soon!
I placed an order (worth almost £100) with express shipping over one week ago and the order still has not been despatched. It's completely untraceable, and despite logging a 'ticket' with their customer service team I am yet to receive a response.
I would NOT recommend offering from this site! Complete waste of money and time. I want my money back ASAP!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.And we apologize if our customer service team didn’t perform the way you hoped would.
Your order has been shipped out on July 10. The tracking number is 6127******73(we have send it to email box). You can get logistic information through this linking. https://gls-group.eu/EU/en/home
Apologies for all the trouble and hope you will receive the order soon!
I have found beautiful clothing in this website and I do not regret buying something from here. Customer service is good, too. Enjoying everything so far.
I ordered 7.7 and it is now 8 days later. STILL PROCESSING. I ordered 15 items... Money I have been saving for vacation wardrobe for months and who's knows if it will even come in on time. More than a week to process? Never have I shopped at a website that took that long. I really hope the clothes when they eventually come in are worth it... We will see if I ever give this website HUNDREDS of dollars again. Annoyed.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 6 including 15 items. It normally takes 3-7 business days for us to get the order ready for shipping. But if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay. We have shipped out your items on July 18. The tracking number is SIS160******0(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
I ordered clothes on the 23rd of June and I still haven't received them and after all that waiting they told me they are sending it back to the buyer. This is the second time this has happened and they only refund the money back to the website so u can buy more of their clothes. I really wanted these clothes but I guess this was all a scam and they just took my money and are never going to get me my clothes.
Hi dear,
Thank you for ordering from our site. We’re truly sorry for letting you down.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
The money of your wallet can be used for shopping on our site and also can be withdrew to your credit card.
We are processing your items and we will resend them as soon as possible after they were prepared well.
Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $2 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your email. You can check it later.
My chat was extremely informative. Heather quickly and adequately resolved my shipment issues. She was patient and helpful.
I ordered last june 2 and its been more than a month... i keep tracking it evryday but it says the same thing... no proper info regarding the order and the customer service is bad.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is [email protected]) your email address registered on our website that we can help you as soon as possible.
Waiting for your reply. Apologies again for all the trouble.
I order the 7/7/16 i got the express delivery in my page it apears like my package is " sent " but when i want to track it no link apears i hope it doesn't take long i really need the stuff and was hoping it arrives on time since i was really looking forward to buy more
Hi dear,
Thank you for ordering from our website.
Your items have been shipped out on July 12. The tracking number is 318******1(we have sent to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
You can contact us if any problem.
Quick and effective despite the time difference. Great online shopping experience
I like the quality of the purchased goods. The service is excellent.
The app is amazing I've only every had one or two things nor be delivered to me but that was on a old profile account. I've now ordered loads of things from clothers sexy out fit a Samsung note 3 that I still have to this day and many other things. I know that a lot of people are making a big fuss about the shipping and how long it takes but people need to understand that for the free shipping ur not paying for it to be shipped out half way around the world so what can you really be moaning about for the low cost prices that u get things off there and what they sell. I love this app I'd never go any where else I've even told my friends about it and they all love the app and have ordered loads from there...
One of the best sites i know for apparels. I buy very frequently from here and i am extremely happy with the experience. The quality, design and price everything is best.
I am very dissapointed and sad because today July 12,2016 I ordered a $140 purshase and It didnt apply my coupon, also I need it to get here before July 21 and I keep trying to contact people and they don't answer!
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Our customer service have replied your ticket. You can check it later.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
Your items have been prepared well. We will ship them out as soon as possible. You can contact us if any problem.
Apologies for all the trouble and hope you will receive the order soon!
I ordered about 55$ worth of things on July 9 of 2016 and didn't get a order ID because it was never sent to my email and I didn't register before I purchased. I bought sunglasses, a binkin, a t shirt with a rock on symbol, Jean draw string shorts, and a burgendy barlett. I would like to have my order number sent to my email. If it doesn't get here soon I will need my money back.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is [email protected]) your email address registered on our website that we can help you as soon as possible.
Waiting for your reply. Apologies again for all the trouble.
Ordered four shirts on June 14th, got a email on the 28th saying it was express shipped, it is now July 12th and nothing. I have called three times during there buisness hours and only got a answering machine, no call back, no email back, horrible customer service.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is [email protected]) your correct order number that we can help you as soon as possible.
Waiting for your reply. Apologies again for all the trouble.
I ordered I think 8 pieces of clothing on July 3 with express shipping. Everyday I've been checking the website and it still says "processing". I need these clothes next week and if I don't have it then I am screwed. How long does it take to get some clothes and ship it? On top of this, the only confirmation email was a 40% coupon. Not even a tracking number. Professional! Clothes are cute, but probably never going to shop here again...
UPDATE: Just got the clothes. Most of them are cute, but you get for what you pay for. But, one item makes me look like a piñata and the other is unflattering *on me*. So I will return both of those items. But the thing is-there's no contact information whatsoever. Please Shein help a girl out a help me return something!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your items have been shipped out on July 8. The tracking number is 905******4(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
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Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on June 24 including 4 items. We shipped out your items on July 7. The tracking number is RT341******HK(we have sent it to your email box). You can get logistic information through this linking. http://www.17track.net/en
It normally updates the logistic information after a few business days. That is to say, the logistic information will update after your package arrives in your country. Hope you can understand it kindly. The latest logistic information is on July 14. The logistic information is still updating. Please wait a few more days.
Apologies for all the trouble and hope you will receive the order soon!