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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1927th among Women's Clothing sites.
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This is my first time using this website. I have spent more time chatting with the help desk to navigate me and explain the actual coupons not as advertised, than it took to shop the website. A bit frustrating. Hoping the rest goes more smoothly.
Their photos are beautiful and I like that they show photos of real people wearing the items they received. You know what quality to expect. They also let you return to an address in the USA (competitors like Forever 21 do not allow returns!)... Also, their fast customer service chat is great!
Orders- Although we want it fast, plan for a couple days extra for shipment because it is coming through customs and over seas
Returns- Can ship to a US address, vs back to China. This saves on a lot of cost compared to other sites.
- If you return something, you need to check your Shein account. That is where they credit the refund. You then need to "withdraw" the credit from your account and send it directly back to your paypal or credit card.
- Contact-
I couldn't find a number, but got on the chat. I expected to be lost in translation, and i totally was totally surprised. The agent on the other side knew exactly where to guide me on my refund, corresponded with snapshots, and helped me figure the system out.
In all, i would shop again... great styles, great prices... just need to know the system. =)
I ordered on the 16th this month and my order still says it's processing. This isnt the first time i've ordered from this website, but the last time I did, processing took 2 days. I have a party on the 30th and needed a dress, shipping was going to take 4-7 business days so I thought it would make it in time, but I'm not so sure now, considering how long it takes to process my order..
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 17 including 4items. It normally takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on July 21. The tracking number is 748999921*********25(we have send it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I ordered on Sunday, my payment was processed as of t I day, but I still haven't received an email that it shipped.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 18 including 9 items. It normally takes 3-7 business days for us to get the order ready for shipping. But the item “Burgundy Criss Cross Front Casual T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The other items have been prepared well. We will ship out your items as soon as possible after the t-shirt was prepared well.
Apologies again for the delay, hope you will receive the order soon!
I ordered about a month ago and i ordered express shipping in which they said on their website that they take about 7 days to get to my house. I havent recieved anything and everytime i check on the website it says being processed. And even worse all u can get to them is thru email in which they never respond. I have sent out about 5 messages with no response.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
As you mentioned that you ever contacted us before via email, could you please tell us which email address have you sent to? We need to confirm with you. You also can send us the screen shot of your email so that we can confirm with our colleagues. You can contact us through the “Online Help” on the top of the site to submit a ticket. Our customer service will respond you within one business days.
We cannot find any effective information through the order number you provided. Please send us your correct order or the email address you registered on our website that we can help you as soon as possible.
Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand. It will take longer for our suppliers to get it ready, we apologize for the delay. Hope you can kindly understand it.
Apologies again for all the trouble. Waiting for your reply.
I had a very customer friendly experience with SheIn. I had to return an item and the chat representative was very helpful and willing to assist me. She stayed on the chat while I went to the website to open up a ticket. The merchandise I ordered from the site came in a reasonable amount of time.
I ordered three objects off the website out of the 3 1 was okay. Never bought from this website but a good friend if mine ha and recommended it. I looked at the size chart and matched it to a medium once my swimsuit got here it wasn't a medium it was too small leaving the size chart to be misleading and incorrect. Then it took over 1 week from when I ordered for it to arrive. NEVER again will I use this website.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you.
The swimwear belongs to intimate clothes. Therefore, the swimwear is not allowed to be returned. But, if the facts are correct, we will arrange a refund for your loss certainly.
Please reply us as soon as possible. Apologies again for all the trouble.
I needed help on changing the address on my order, they helped me out nicely with giving me all the steps needed. Great help and clothing
I ordered 9 items on 7/11 and it still says processing! Normally I wouldn't mind waiting (even though it does say it will ship in 24 hours) but I am moving in 2 weeks so I need it to come before then. Very frustrated as the things I ordered were so cute!
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 11 including 9 items. It normally takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We would try our best to ship out your items as soon as possible.
Apologies again for the delay, hope you will receive the order soon!
I've just received my first order, and for few $$$ I got several amazing outfits!
They've just earned returning customer.
I ordered about $70 worth of stuff and on the site it said my order would be shipped in 24 hours. It has now been 4 days and I never received an email with tracking number. After reading reviews on here I see I made a terrible choice to spend money here. I don't even want what I ordered I want a full refund ASAP and want to forget I even found this site.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 16 including 7 items. Normally it takes 3-7 business days for us to get the order ready for shipping, but not all the items you ordered belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay.
We are truly sorry for that you cancel your order when we are processing. We respect your decision. We have refunded to your credit card (The refund will be returned to your credit card within 15-20 business days). Hope you can kindly understand it kindly.
Apologies again for all the trouble You can contact us if any problem.
I ordered from this website earlier this week. I used express shipping to ensure that I would receive this order in time for the start of my vacation this Friday. It has been several days now and every time I check my order it still says processing! Even the shipping date has been moving back to later dates. I am very disappointed because I love the clothes and cheaper prices but the shipping is taking much longer than expected.
In a brief back and forth I was accurately given an answer and explanation to my concern and even compensated. Great customer service, fast, and reliable.
I love this site! I just had my first problem after shopping with them for a while with shipping. Customer service was so helpful and quick to respond.
I love Shein as you get such a variety of clothes and I have been so happy with all of my purchases. They get new stock each day and there are so many great things to choose from. Definitely recommend them.
I have ordered my clothes 2 days ago and submitted a few tickets and still have gotten no response. My clothes said they will be shipped in 24hrs but have gotten no emails. I dont know where my clothes are or why it taking so long to get them packed and shipped. So far I am disappointed in the customer service.
I have order last week from shein and have requested an express fast shipping hoping to get the items by 3-5 days as said on the website. I keep checking the order and it keeps saying processing. I have submitted quite 3 tickets to check up on my order as I am unable to track it, and still haven't got any feedback.
I am really worried, about not receiving the items on time this week as I need them for my vacation trip.
I like the clothes though and what they have and I wanna keep buying from the website but there's no room for comfort ability in regards of shipping and delivery
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
We apologize for all the disappointment and inconvenience you’ve been through. Our customer service have replied you, you can check it later.
You placed on July 15 including 11 items. It normally takes 3-7 business days for us to get the order ready for shipping. But the item “Multicolor Striped Short Sleeve T-shirt” you ordered is in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.The other items have been prepared well. We will try our best to ship them out as soon as possible after the t-shirt was prepared well. Please wait a few more days.
Apologies for all the trouble and hope you will receive the order soon!
Amazing prices, free shipping, discounts and lovely clothes. Can't ask for more! Also, great customer service
I like the clothes Shein sells since they are very modern and represent my style. The fact that they are so cheap is a plus!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is [email protected]) your correct order or the email address you registered on our website.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
You can contact us if any problem.