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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1927th among Women's Clothing sites.
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I ordered items with "Expedited Shipping" hoping to get them before a trip this weekend. I submitted a ticket asking about the status of my order and have not heard back yet. If I cannot receive the items before I need them, I will want to cancel this order.
If there is a way to pay extra in order to get the items here, I am willing to do that but based on reviews and the "still processing" status of my order a day later, it doesn't look promising. Can someone please advise?
Beautiful soft fabric very impressed and well-made
Kelly was so helpful with my order, gave me accurate information very quickly. I appreciated her help.
I suggest you advise when items run small, when advertised as large. My last order was taken to the Goodwill. I am size 10, so not overly heavy. Your styles are lovely (even those for an older lady like me) but I am afraid to order in future.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided.
Please send us your correct order number or the email address you registered on our website that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
Apologies again for all the trouble. You can contact us if any problem.
Everything was great except for the fact my 40% discount is for the unsale price. I think that is misleading, and annoying...
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
You placed on July 25 including 7 items. Now, you items have been prepared well. We will ship them out as soon as possible.
Apologies again for all the trouble, hope you will receive the order soon!
On 7/21/16 I ordered 5 items off of shein and they are still "processing" every time I check the "estimating shipping date" it goes up two extra days. I received my payment confirmation email but not the tracking number which I usually get within hours off of other sites. WHERE IS MY STUFF?!
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 22 including 5 items. Normally it takes 3-7 business days for us to get the order ready for shipping, but the item “Pink Dog Print T-shirt” you ordered is in great demand, thus it would take longer for our suppliers to get it ready, we apologize for the delay. The other items have been prepared well. We will ship them out as soon as possible after the t-shirt was prepared well. Please wait a few more days.
Apologies for all the trouble and hope you will receive the order soon!
I like the items,. They are my sizes and quality is nice.
I received tracking information a week ago, but so far nothing has updated, it still says that only the information has been sent to fedex but it still hasn't shipped? I choose expedited shipping because it was only supposed to take a week. The anticipated ship date according to fedex was 7/19 from New Jersey so it should be here by now, or at the very least I should have more information on where it is.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 16 including 5 items. They have been shipped out on July 19. The tracking number is 6129999214******9019(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I placed my order on July 10th and thought it will get here on time since I am going on vacation on August 2nd, and needed what I ordered but I haven't received anything. They sent me a tracking number just yesterday, 2 weeks since I placed the order, which is FALSE, because there's no possible way in which you can track your items with the weird numbers they give you. The information they tell you does not align with the information they provide in their website. Do not trust this website, they have cute stuff at a affordable price. However, it is a spam to get your money. They are quick in getting your money from your credit card right away but never send you what you paid for.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 11 including 15 items. Your order was divided into two packages. One package including 14 items was shipped out on July 23. The tracking number is 81******00(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html. Another package was shipped including one item was shipped out on July 24. The tracking number is 74899992140******713. You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Had a great experience today with Luna one of the operators at shein.com she was very helpful with all of the questions I had!
I used the chat feature regarding exchanging the two dresses that I ordered that were too long and one too large. I ordered the wrong sizes. The chat session immediately engaged, which was a plus. I will let you know how the return comes out. I will have to pay to send it back. During the conversation, I inquired of the address after she gave me instructions on how to send it back
Ummm only white women purchase these clothes not one woman other than white very sad but hey what else can one expect?
Cute products! However, the coupon codes can be a bit misleading. They entice you with a 40% off first order, so you assume it's applied to the WHOLE order, only to find out it's applied to an item's original price. If some of the items are already on sale for more than 40% off, you DO NOT get an additional 40% off.
Great site to buy unique clothes. I shop here weekly! Shipping is free and that is a plus!
I ordered a big amount of clothing on the SheIn website around a week ago now, and when I go into my order to track it, it says processing. Its been processing for a week now and I really need these clothes for upcoming events in a weeks time! I put in a ticket asking this exact question, with the reply saying as I spent a certain amount of money I need to send photos of my personal ID in order for my clothing to be shipped? Ive never had this happen to me and don't want to cancel my order as the clothes are really cute! When will my order be shipped?
Ontop of this I never received a tracking number in my conformation email? I have no idea where my order is! I have also paid for express shipping...
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
To avoid unauthorized transactions and ensure the payment security, we ask for the photo of your order payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name). Hope you can kindly understand it.
Your items have been prepared well. We will ship out your items as soon as possible.
Apologies again for all the trouble. Hope you can receive your items as soon as possible.
The clothes are gorgeous. I love shein the processing time its a little slow but u can handle that..
I had never used this web store before. My first time around. I ordered several items for my daughter's birthday. Her birthday has come and gone and she has not received any of the things that I bought for her. I can't track her shipment since it was free shipping. Apparently, as it reads, no tracking information is available with free shipping. Also, not sure why there were 3 partial shipments for 6 items ordered. The first partial order was shipped on 7/7 2016 and today is the 21st and still not even the first partial shipment has been received. I am not sure where this company is located, that would help to know so I have some idea why it is taking forever and a day for her to get my packages...
Hi dear,
Thank you for ordering from our website.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is [email protected]) your correct order or the email address you registered on our website.
Apologies again for all the trouble. Waiting for your reply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
Your items have been packaged well. Even through we ship out it today, the package still cannot be delivered successfully before this weekend. The estimated time is on next Monday or Tuesday (the deliver time of express shipping takes 3-5 business days).
Therefore, we can help you to cancel this order and refund you. We can refund to your Wallet (the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card)or your credit card( the process needs 15-20 business days, hope you can kindly understand it).
What do you think about it? Please reply us as soon as possible.
Apologies again for all the trouble. Waiting for your reply.