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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1929th among Women's Clothing sites.
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I placed an ordee July 17 expecting it to get here for August 6st because It's my country (Jamaica) independence day and I'd like something nice to wear.It took 10 days to ship (shipped July 27) and when i try to check up on my order I can't or postal service tells me my package is unavailable, what does that mean
They shipped my order to a different address and when I wrote to them about it, they insisted that I went to my neighbor's place to look for it. I explained that I couldn't because I had moved out so it was just my former roommate in the house, but they kept insisting that I went to look for my order to my negihbor's house. Watch out, these people don't acknowledge their mistakes.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for all the trouble.
Normally we send your order to the address you wrote on our website. We can not find any information with the order number you provided. Please provide us with the correct order number or the email address you registered on our site so that we can check it for you and solve the problem perfectly (you can send email to this email address:[email protected]).
Apologies again for all the trouble. Waiting for your reply.
I placed an order almost a MONTH ago, took about 2 weeks to process then finally got shipped. It was suppose to arrive 2 days ago but failed because apparently it was the incorrect address, which is completely wrong. I had the correct address, I don't understand why it was shipped back & I definitely don't appreciate the time it's taken for my clothes to be shipped & delivered. Very disappointed...
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Usually it takes 3-7 business days for our suppliers to get the order ready for shipping, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.
Your items were sent back because there was something wrong in transit. If you still want your items, we will resend it after we reconfirm your address. Certainly, it is okay for you to cancel the order and we will refund to you. Is it okay for you?
Apologies again for all the trouble. Waiting for your reply.
The quality of the clothing is great and the prices are amazing. The customer service is also great. They really care about theiright customers. Overall great company
The online chat service was very good. Luna was very responsive and answered all my questions quickly and thoroughly. I'm looking forward to seeing how the clothes work out.
For the longest time my package says it's labeled but hasn't been shipped. It's been over 3 days and it's said the same thing and hasn't shipped yet. It does not say "expired" it says shipped and I even have a tracking number. Everything has been paid for.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 27 including 8 items. This order is unpaid.If you do not pay it, the order will shows “expired”. If you still need these items, you need replace your order. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
I agree wth a lot of these reviews... I shop online frequently and never had such an issue with it taking so long to change to "shipped"
Ordered over a week ago and still no status or response to the progress of my order... Want to cancel.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is [email protected]) the correct order number or the email address you registered on our website that we can help you as soon as possible.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.
Why is my order still processing, I ordered 2 things and it should not take that long to ship out, I selected faster shipping so that you would be here in time but its been almost a week now and it still has not shipped out. I'm so frustrated with this company, it said it would be shipped out within 3 day and it's still processing and I Didn't even get my shein points
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 28 including 2 items. The processing usually takes 3-7 business days. Your items were shipped out on August 1. The tracking number is 6129999*********4675(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
You can get the SheIn points after you confirmed receiving your items.
Apologies for all the trouble and hope you will receive the order soon!
I am so surprised how long this order is taking. I was very skeptical because of reviews now I wish I would've followed that instinct. I wish I could tell you what I ordered but I don't even remember. I really hope the product is worth the wait time.
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 19 including 5 items. The processing usually takes 3-7 business days. Your items were shipped out on July 26. The tracking number is 184******5(we have sent it to your email box). You can get the logistic information through this linking. http://www.dhl.com/en.html
We have checked it and it shows the estimated time is on August 1. You will receive your items very soon.
Apologies again for all the trouble. You can contact us if any trouble.
Ordered some items about three weeks ago, did the free shipping and figured it would be about a week to receive... Nope still nothing. When I contacted customer service, they told me that I need to contact FedEx because the shipment was sent to them... But clearly FedEx never did receive it because it still said that the label was created.
Asked customer service to look in to it, and what do you know? They said the package was lost and asked if I wanted a refund. I sent them a message asking them to expedite the items without charging me additional, as I still wanted them... But have not gotten a single response from anyone and it has been over 2 days. Go figure...
I will never ever order from them again. It is true that you get what you pay for!
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
Our customer service have replied you. We have refunded to your credit card. The process usually takes 15-20 business days. Hope you can kindly understand it.
We apologize for all the disappointment and inconvenience you’ve been through. You can contact us if any problem.
Cute clothes with very affordable/reasonable price. Double check the sizing on each item, they actually tell you each items measurement with different sizes.
They service is very good, they answered me all my questions and gave me the information i needed in livechat service, i expected a little bit more in the ticket reply.
I ordered 4 items on July 10th and still have not received them. When i try and track my package it doesnt work. It says it has indeed shipped but i have not received anything yet.
*************UPDATE*************
I have recieved my products as of 2:13 on August 4th. Quality is okay certain products in the images on the site that were provided definitly look ALOT longer than the actual product. The rest of the items fit in the other places. The length is the matter.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly. We have checked it and the logistic information is still updating. Please wait a few more days.
Apologies for all the trouble and hope you will receive the order soon!
Its my first time to shop in shein the price and review was good so i try my first order here i hope it will be fast shipping too.im excited to recieved my orders
OK I ordered some shoes on July16 it's July 28 I been wondering when would thy be in I payed more so the delivery would be quicker my order number is AAL7544
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your shoes have been refund to your Wallet on July 20 because the size of the item you chosen is out of stock. And the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card. You can check it later.
Apologies again for all the trouble. You can contact us if any problem
I ordered 5 days ago and it still says processing and I still haven't got my tracking number. I even got expidited shipping.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your placed on July 24 including 6 items. It usually takes 3-7 business days for us to get the order ready for shipping. Therefore, we ship out your items on July 28. The tracking number is 6129999*********0846(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I ordered Sunday 7/24/16 I didn't getting any tracking info any emails etc. My order still says that it's processing. And 7 hours after I sent a ticket, I see that I it says to allow up to 7 days to prepare shipment. I also paid for expedited shipping thinking I would get it this week. I only ordered two things and I even took the chance with ordering from the site after asking my friend about it. At this point I just want to cancel and order the same thing somewhere else.
I have been trying to get you guys to ship my order for a week now and I haven't gotten a response from anyone stating that they can cancel the item that's holding up the order and ship the order off. The reason for me selecting the express shipping was so that I can receive my items in an orderly fashion. I am frustrated at this point and am thinking about cancelling my order. I've read a number of reviews about there poor shipping and decided to still give them a chance. I am hoping to have these items by August 6th. I spent 200$ on items that I thought I would have for vacation and it's just so frustrating with no responses or shipment details. Why is my order still processing? I am asking that they cancel my item holding up the process and send everything out.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Now, your items have been prepared well. We will ship out them within 2 business days.
Apologies again for all the trouble. Hope you will receive the order soon!
I placed an order on the 18th. I specifically addressed that I needed it expedited because I am going on vacation on the 29th and I will have nothing to wear! I could understand if I irresponsibility placed the order late and am expecting it to be here on time but no I placed my order in on time so I could get it before I leave. This seems to be a problem, I see with many people this is very annoying because you guys are quick to get the money but then you are not satisfying customers. Point is, I need my stuff by the 29th, end of story I've waited more 10 days already and you guys clearly stated that it was between 3-5 days
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on July 18 including 8 items. Yes, normally it would only take 3-7 business days (is not included in the "delivery time") for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Your items have been shipped out on July 24.The tracking number is 61299992*********657(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on 17 July including 4 items. The processing usually takes 3-7 business days. Your items were shipped out on 21 July and left Hong Kong for its destination on 27 July.
You should know that after we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. We have checked it and the logistic information is still updating. Please wait a few more days.
Apologies for all the trouble and hope you will receive your order soon.