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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1929th among Women's Clothing sites.
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I had some questions regarding an order I placed, and the customer service rep was really knowledgeable. Their prices are good and the selection is nice.
Here I was angry that I hadn't recieved my 40% off discount promised to new members. But then thanks to the awesome customer service at SHEIN, I was able to refund my purchase within 12 hours max and also recieved another chance at the 40% offer. The service was awesome! Thank you Phil.
Tonight I went to use a 40% off code and purposefully ordered $55+ so I could use it. I got to check-out and applied the code. The site said I had used the code successfully, but NO money was deducted from my total. Nowhere on the site does it say that the code is on full price items only. I have to assume the 40% was off the original price which was shown at the top of the charge display. This is deceptive and I suspect it is illegal. I went to find customer service and couldn't find a link or a phone number. This is dishonest.
And as I read these shipping complaints, I feel like I am lucky.
I ordered my items on July 28th and with how great the prices are i was afraid there would be a catch. I looked at all of the reviews and they said that the shipping took a couple weeks and some even a month! I never got an email saying my items have been shipped so i am very very worried... i bought them to wear to school but it's already started so thats a huge bummer... i am so excited about the things i got so i am really hoping i can get them soon.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Please send us (our e-mail address is [email protected]) your order number or the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I have yet to receive my confirmation email over my purchase of three items on July 30th! I clicked the tracking button and the dates don't even correspond to my purchasing date or to real time! Extremely disappointing, I wish I could cancel my order entirely! What is the purpose of paying extra for the shipping if it never comes in!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on. Hope you can kindly understand.
We check that you placed the order on 30 July and it was shipped out on 2 August. The tracking number is 3********6 (we have sent it to your email box). You can get logistic information through this linking: http://www.cn.dhl.com/en.html. The estimated delivery is on 8 August. You will receive your order soon.
Apologies again for all the trouble. You can contact us if any problem.
My best friends daughter is getting married and I needed a dress. I found 2 on this website and now I am panicking that I will not get it in time. I thought 3 weeks was plenty of time. Beginning to wonder, since it's been "processing for 8 days now! UGHHHH! They have lost a customer for life!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Normally it takes 3-7 business days for us to get the order ready for shipping, but the item “White Striped Elbow Patch T-shirt Dress” you ordered happened to be in great demand. Therefore, it takes longer for our suppliers to get it ready. We apologize for the delay. Hope you can kindly understand it.
Apologies again for all the trouble. Waiting for your reply.
I have been a long time customer. I am aware that the clothes run small. So, I got a proper measurement from a tailor to make sure that I but the right size. The problem is that some of the clothes run smaller than what they are supposed to.
Recently I bought a cute designer inspired piece and it would not fit over my backside. Sorry, I'm 29 inch waist and 40 inch backside. It's not easy enough but this was not good.
I wrote customer service and told them of my dilemma and they essentially asked me to pay to have it shipped back to the warehouse.
So I wrote back, No... you did not display the proper sizing chart. So, you send me a return label. Right? Well, they passively told me no and after a few emails they changed their mind.
So, I told them I wanted a refund on to my card. They said they would put it in my "online wallet".
SO I wrote back, No, AGAIN, you did not display the correct sizing chart and I want my money back for the cost of the dress. They said that they would issue the refund and said it would take no more than 20 business days to get it back. They also said to contact my bank if I didn't see the money.
On day 23 there was still no sign of my money. So, yes, I called my bank. They said that they would have to create a dispute to make sure that I got my money.
So, in the end, this is what I think. They are a cheap company. They do not want to refund any money like any normal company and just LOVE to tell their customers NO. Even if it's not a direct "no" it's still a no regardless.
I love some of the things that they have but the person that is inputting the data for the sizing chart is mostly off on the size. Also, the customer service is just a plain pain in the
A$$! So, even though I have been shopping with them I'm going to have to say, no more. You can get the same quality of clothing from other online stores. There's not such a huge variety but at least you don't have to wait for a month or longer and you don't have to deal with a customer service issue.
Just beware!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have refunded to your credit card on July 13. The process usually takes 15-20 business days. Have you received your money?
Apologies again for all the trouble. Waiting for your reply.
I have no record of my order and it has been 10 days since I placed the order. I want to cancel my order entirely!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Please send us (our e-mail address is [email protected]) the email address you registered on our website so that we can help you as soon as possible. We would surely make this right for you.
Apologies again for all the trouble. Waiting for your reply.
Hello! I've paid more then 99 dollars (132$) but you only sent it in standard shipping! Why? Can you please change the shipping method to express! Or show me how to delete the order I have ordered only two hours ago
Hi dear,
Thank you for ordering from our website. We’re truly sorry for all the trouble.
We can not find any effective information through the order number you provided. Please send us (our e-mail address is [email protected]) your correct order or the email address you registered on our website that we can help you as soon as possible. If the money you spent on our site was over $99, we would offer you free express delivery.
Apologies again for all the trouble. You can contact us if any problem.
The customer Support is very vague about tracking your order/checking the status. I paid for expedited shipping and it has been already over a week since i ordered and three days since they shipped it, however lack to give an estimated time of arrival for my package. It is very annoying especially when I need the clothes to meet a specific date.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
We have checked that your order has been prepared well and we will ship it out as soon as possible. Please wait a few more days.
Apologies again for all the trouble. You can contact us if any problem.
Items are very good quality and everything ships fast and it's even affordable!
Do not ever purchase anything from this website! There is no customer service number you can call. The only thing you can do is online chat. I purchased two dresses and on THREE different occasions they promised over online chat they would send a mailing label to my email address so I could return them. NEVER HAPPENED. If you want poor quality dresses that you can never return, then definitely shop at SheIn.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We check that we have offered you the return label and we will refund to you after we receive the items. Hope you can kindly understand it.
Our items correspond to the description on our site. We have strict quality assurance before each product is packed and shipped. If the quality of the two dresses are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the items you received, we would surely make this right for you.
Apologies again for all the trouble. You can contact us if any problem.
Omg I have readed so many bad things that now I am really afraid that the stuff will not arrive, I am from Germany and in 11 days we are going to vacation, I have ordered so much stuff because they Look very nice but theres still no e-Mail. I Hope there is a Chance that the stuff will really arrive into 10 days... I mean the People is paying for the stuff and its not ok to let them wait that Long, this is not reliable.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is [email protected]) your correct order number or the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I ordered back to school clothes July 21 for my daughter. School begins August 8th. The clothes have not arrived. I have to go to the mall and purchase more clothes so she'll be ready for school in a few days. This is very stressful and disappointing.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on 22 July including 13 items. Usually it takes 3-7 business days for us to get the order ready for shipping, but the item “Gold Six-Leaf Flower Nail Sticker” happened in great demand and not all of your items belong to ‘ship in 24 hours’. Therefore, it took longer for our suppliers to get all your items ready. We apologize for the delay.
We have checked that your items have been shipped out on 31 July. The tracking number is 7********2 (we have sent to your email box). Your can get logistic information through this linking. http://www.cn.dhl.com/en.html
Also you should know that after we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. Please wait a few more days.
Apologies for all the trouble and hope you will receive your order soon.
Please, before you make any plans for clothes you might decide to purchase from SheInside or Shein, or any of the other names they are now using, really read the negative reviews on this site and many others. Shein has been posting fake positive reviews to get their ratings up. It's not hard to tell - they all read almost exactly the same. Hard to figure how a company could have mostly 1-2 star reviews, or 5 stars. Believe the negative side and go into any order with your eyes open - I've experienced the way this company treats its customers. I had to donate all the things I ordered to thrift shops because they were such poor quality I wouldn't wear them - not one of them (one order only, learned my lesson).
I am a verified buyer, and posted an earlier review of my experience. Be aware that:
1) if you are buying clothes for a trip or special occasion, you need to expect that they will not be delivered for months.
2) the quality and cloth is extremely shoddy, and the clothes are not the beautiful pieces in the online ads or on their website.
3) the "customer service" is absolutely awful and you have no recourse because the company is in, and shipping from, China.
4) there is an undisclosed foreign transaction fee that most banks will add to your credit card charge, that does not show up on the final tally when you pay will show up on your bank statement.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
You placed on 23 July including 5 items and your your items were shipped out on 27 July. The tracking number is 612999921*********62 (we have sent it to your email box). You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/?action=track
You should know that after we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. We have checked that the scheduled delivery is on 5 August. You will receive your order soon.
We do have a warehouse in America, but when the items in American warehouse are out of stock. We will send the items from China. Hope you can kindly understand it.
As you mentioned, if items were undelivered, we would refund to our customers.
Apologies for all the trouble and hope you will receive your order soon.
I personally have not found a store as good as this shop. I believe that they provide a variety of clothing and accessories for all of us that have different tastes in clothing. I love their customer service, always on time and make it their priority to help out as much as they can.
I'm not 100% sure if this was taken off for shipping purchases, but earlier I checked my credit card and it said 1,20$ was taken off my card... When I ordered off the website it said the final total would be $39.89, with no warning it would be drawing out 1.20, I know it's just $1.20 but I had no warnings that would be drawn out when I placed my order... I'm irritated by this because what if I had 1$ left on my card, and they just drew that out, 20 cents would overdraft my credit card! I'd like to know if extra money will be drawn out?!?!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for confusing you.
You placed on 1st August including 2 items and the total amount is $39.89. We have checked that we only charged you $39.89 (Black Skinny Cut-out Pant: $17.37 + Blue Skinny Pockets Denim Pant: $21.53 + Insurance Price:$0.99). Our company does not charge customers extra money. Perhaps you need to contact the bank to find out why your credit card was deducted extra $1.2.
You can contact us if any problem.
As i'm reading these reviews i'm praying that I don't have the same problem. I placed an order for for my daughter on 7/29/16. I'm giving this company the benefit of the doubt, still praying that she gets them before she starts school. :/
Hi dear,
Thank you for ordering from our website.
You placed on 30 July including 8 items. We have checked that your items have been prepared well and will be shipped out soon.
You can contact us if any problem. Hope you can receive your items soon.
Wanted to buy more items and got my refund right away so I could use my discounts! Phil was an excellent friend/customer rep to help me out
So as you can see, right when you go to the website, it says 24 hour shipping. NO PART OF IT IS 24 HOURS! I ordered something llike a month ago and have been waiting for it and im losing my patience. Shipping takes way too long and they are falsely advertising 24 hours! So i still havent received my product so i cant rate the quality or clothes so i give 1 or 2 stars for horrible shipping!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Usually our suppliers get the items with ‘ship in 24 hours’ ready in 24 hours, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.
We can not find any information with the order number you provided. Please provide us with the correct order number or the email address you registered on our site so that we can check it for you and solve the problem perfectly (you can send email to this email address:[email protected]).
Apologies again for all the trouble. Waiting for your reply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for all the trouble.
The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it can not enjoy the coupon discount any more (the price will not be lower). Hope you can kindly understand it.
We provide our customers with online help. If you have any questions before making a purchase, you can contact our pre-sales service. If you have after-sales issues, you can submit tickets to us and our customer service will reply you within one business day.
Please send us (our e-mail address is [email protected]) your order number or the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.