On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Missguided
Snag Tights
Fashion Nova
Yesstyle
Spiral Direct
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Bloomchic
In The Style
Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1913th among Women's Clothing sites.
We monitor reviews for authenticity
I placed an order for two items, I should have been charged one price as I had applied the 30% off coupon, the correct price was shown, however, when I submitted payment, the coupon was changed, and I was charged a higher price. I immediately emailed the company minutes after placing the order. I included the screenshots which showed the correct price, and then I showed screenshots of what I was ultimately charged. I requested from the beginning that I receive a refund for the extra charge, or to escalate my issue to a supervisor to resolve it immediately. Lastly, I advised if it could not resolved cancel my order. The reps intentionally wasted five days emailing me with generic replies or asking for information or screenshots I provided days prior. They intentionally waited until the order shipped to then respond and say that order could not be cancelled as it shipped. This order could have been cancelled or I could have received a refund for the overage almost five days ago, but they decided to stall and engage in dishonest business practices.
I returned an article of clothing over a year ago, all according to their specific instructions for returning an item, and never received a refund. Despite proof they received the item and many, many emails, they did not refund the cost of the item. I have been a good customer and this is the first, and only item, I have ever returned. So, know that if you return an item, you may not receive a refund. Buyers beware!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Unfortunately I keep thinking maybe the clothes I choose will fit. I spent over $200 and their clothes didn't fit.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Bought two collapsible box storage one came Wednesday evening incomplete I have others that was completed this one had no top so the doors are not shutting correctly I contacted the seller about it no response shein no hope I have a a half top storage just sitting with no top can't buy a replacement top cant ship it back to china hopefully my the second order that was with this order is complete
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
You need use a different courier companying because you have already lost me as client as they don't care about us as your clients and honestly made my first experience the worst one ever thought there'll be many more ones to come but I doubt.
Bad bad communication and rude consultant.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Ordered items October 14,2023 here it is November 9,2023 still haven't received my order just a bunch of excuses then they stated they will refund me 10-18 days that's just as long as I waited for my order now I'm seeing some refunds never get refunded I'm getting a layer this unacceptable
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Bought from Shein in October,still waiting. Customer service is useless. All they say be patient. But the courier tracking says delivered. Would prefer a refund, will never look at this website not recommend to anyone.XXWOT*******211YQ
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I will never purchase anything from shein again...
The sizes or not right
The clothes must be for giants
One of the outfits I purchased looks like a choir robe nothing like the picture...
Gave it all away to donation
All sucked...
From the material to the make of it
NEVER AGAIN!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
To be honest; most items are affordable and of decent quality. Problem is some Shein items are literally GARBAGE and to make it worse, it's practically impossible to reach a/o at customer service. They have made it so difficult to reach anyone, it seems intentional. Sneakers with photo attached were worn ONE day, yes ONE day! And the robot that keeps answering says it can't be returned because it was already worn. Gee, this is not a "return", this is called standing behind your product, maybe that is not as accepted in China?
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I purchased several items in one order. Three of the items were not the size ordered and one of them looked worn, wrinkled, and smelled bad! When I filled out the form to return the items I was told they were not eligible for return. Do they do this to everyone and just keep your money? The word SCAM comes to mind!
Do NOT order from these people. The clothes are cheaply made and not sized properly, and apparently not clean or new either.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I thought flamingo was bad now I get a top from shine. Thought I would send it back until I saw the hardship and stress it would take to do that so I took the scissors and chopped it to pieces and called it a day. Never again flamingo or shine. Both are scams. You think your product would look like the picture. Hahah guess again. I reported flaming to the better business bureau and am doing the same for shine.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Placed an order and never received. Now they won't refund my money all I get is "It takes time"! 3 months!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I spent 261 dollars, never got a confirmation email, never got any email about shipping or order details, had a damaged item, and others didn't fit, and now they have no way to talk to a real person or any contact information so I can't make a return, and under my account my order will not even show up, so frustrating, this is not a professional company that cares about it's paying customers, what a ripoff!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
They are now asking to see my bank account to verify my purchase - then they just cancel my order if i don't provide them - one time i did and I blocked out my account numbers and they denied it. They are trying to get into your bank accounts
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I see they found my review and are retaliating with cancelling my orders. And they want to see my acccount information - no thanks scammers
I buy quite often from shein I am a speaker and trainer so I need new outfits often. Now they implemented this new requirement of providing 3 pictures for every item being returned. I order lots and return what doesn't fit sometimes it's none sometimes its a number of them but overall im keeping a lot of items. I found this out after my items came. After all this work on this order, I will never order from shein again. So you win shein - i'm done with you.
This company is terrible! Their product and the process to return is terrible they couldn't make it more difficult to return then they have it set up -very frustrating -
what a terrible way to treat paying customers - everyone needs to stop ordering from them they just scam people with their cheap products and terrible customer service for returning!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
This is the worst customer service I have ever experienced, and this is after working in customer service. 7 of the 8 items in my package never arrived and I was scammed out of my money as I was told by a customer service agent that it was against their company policy to give me my money back. Do not trust their site just because they have cute clothes and a good marketing team.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered from shein 3 times
The first order went well.
The second order some of the items were damaged beyond use so I tried to reach them.
The process was horrendous,I ended up not getting through to customer service,but they weren't expensive so I gave up.
The last time I tried to reach them I was asked my customer ID.
I have no idea what that is and there is no way to find it. I tried 5 times before I got a tension headache.
I have since deleted the account.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
They ship 2 packages. You never get the 2nd package with the bulk of items only the 1st with 1 small item. Package 2 has a bogus tracking #. There is no way to complain. These people are thieves.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
My package was lost sent to another address and when I called the post office they would not give me the address and there is no phone number to contact a customer service at shein. The number I found on line has been busy for 5 days. So I never got my package or a refund
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I purchased over $250 worth of clothes and shoes. I tried for over 5 hours trying to contact them and return most of the items that were just off. No way to return anything. No Phone number, no customer service, and no way to contact them. Never again
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.