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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1917th among Women's Clothing sites.
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I just order something from shein and they said it will take 24 hours for processing but i looking at all these reviews and i hope i dont need a refund cause i will be pissed. And when you guys say 40% off first order, please say it correctly because i just wanted to try this out and then you guys said i couldnt be able to get that coupon, you have to understand that many of your stuff are sale items. Plus i think to help your site a bit, i think everytime you guys fail at something, you should give the customer a free gift. It shouldnt take more than 3 days if you say 24 hours.
I ordered like 15 days ago. Everyday im tracking the shipment.
Then youll just gonna send me an email saying this
Thanks for your message and apologize for the delay in busy seasons.
We are regretful to tell you that your parcel has been returned to us. Sorry for the inconvenience brought to you.
How about we directly refund to your Wallet and then you can make a new purchase or deposit the money at any time?
Waiting for your reply.:)
Send me back my money!
I had seen Youtubers order from this website so I thought it'd be a good idea to order some things from here. I checked out the website and fell in love with pictures which after realizing these pictures may be deceiving. I spent extra money to get expedited shipped. Number one, the dishonesty is disgusting and saddening. Us as customers should get quick service especially if we are paying extra for the products! Number two, the tracking or email notification to let you know when your stuff have a shipped is horrible. I ordered my things on 8/27/16. Yes I know it is 3 days after and that Sunday is not a business day but Monday is a business day. You can do a lot in 24 hours. If not, either tell the truth so us customers don't expect the clothes to come sooner or just shut down your business because this is ridiculous having to write a review and reading the others of this horrible service. And of course if we request for a refund and or for our money back pretty sure it'll take months right? I want updates today or this week or I will be contacting this company even further. You guys just want the money. Also do not mark items saying "24 hr ships" if you guys know it will be delayed due to other items. Send them desperately what's stopping you?
Hi Tatyana,
Thank you for choosing SheIn and sorry for letting you down.
Generally we can ship these items which marked with "Ships In 24hrs" within 24hrs, but we noticed that one item in your order sells well, in order to bring you no more inconvenience, we decided to ship your whole order in one package, it caused the delay of your package. We sincerely apologize for that.
All the employees of SheIn are sparing no efforts to help you stock this item, but we still failed. Now the item is out of stock, we never guess this would be happened. So would you like us to arrange the refund of this item or exchange another item that the price is similar to this item? We need to confirm with you.
Sorry again for all the inconvenience.
Waiting for your reply.
I had ordered on 22nd August and it still shows processing! This is second time i'm ordering almost $200 worth goods, and the first time shein shipped out so fast( within 2 days). But this time its taking so long and i am honestly getting very worried! I just want my order shipped out to me! :(
Hi Div,
Thank you for choosing SheIn again, but we sincerely apologize for keeping you waiting this time.
We noticed that one item in your order belongs to the best-selling list, we need to spend more time stocking this item. This is out of our expectation. Hope you can kindly understand. Your satisfaction is our best comfort, if you are eager for these items, we can divide your order into two packages and ship other items to you first.
Is that ok for you? We need to confirm with you.
Sorry for letting you down. We promise that your problems will be solved perfectly.
Waiting for your reply.
I sent you a ticket saying that I didn't get and it was horrible so you replied by saying "please send to *******@shein.com to inform us any evidence to show you are the card holder"
I didn't get its kinda confusing and I'm pissed
Please send it to me I really do need so bad
Hi Showq,
Sorry for keeping you waiting and all the misunderstandings between us.
SheIn is a legal fashion company, protecting your personal privacy is our duty. Our company has the rule that once the amount of one order is more than US$300, the buyer needs to send us some personal information to prove the holder of the card. Hope you can kindly understand. Do you still want your order? We need to confirm with you. You can contact us via email later.
SheIn never deceives our customers, we do need the photos of the order_KZC7168 payment credit card and card holder's personal ID for confirmation. Just cover the personal photo and ID number if you don't want to show us as we just want to confirm the buyer's name and shipping address.
Thanks in advance for your kind understanding and cooperation!
The email address is [email protected].
Waiting for your reply.
I ordered three shirts 3 weeks ago! It said 3-7 receive days but i wanted it before school and i'm a week into school and haven't received a package yet! I am very disappointed and i want my disappointed back if the package does not come in a least a week and a half!
I have waited for 2 weeks then finally got all my items today. The quality is better than I expected. I was worried when I read many reviews telling people to stop shopping on Shein. But now it seems everything goes well! That surprise me!
I ordered five shirts from SheIn and they confirmed my order on 8/21/16 and I chose the 1 week shipping order and I have yet to know the whereabouts of my order. I saw that the package has been shipped and tried to track my order with the tracking number **************060 and it linked me to the FedEx website where I can track where my order is but for one whole week it has been still stuck on the "FINISHED LABEL"' option and it hasn't changed the status on my order in ONE WHOLE WEEK. It says it supposed to ship to NJ, but my package has yet to move for a week now and still on the finished label option. I am very disappointed that we are lied to about the shipping time because this ridiculous that my order has not changed in one week. There is no set time on when it will arrive in NJ or anywhere. I am really hoping that I get my order in at some point and will be really upset if they don't get anything in the mail at all and this company just steals my
Money. Please SheIn if you can email me the details of my order to *******@gmail.com that would be greatly appreciated. In the future with the lack of communication and the false advertising of the products I will probably not order from SheIn anymore after this terrible experience.
Well i ordered today about 10 items and i live in UAE and i didnt get the dicounted price after the 40% discount so i hope you can solve this issue for me like i paid through card so cant do much
Hi Diya,
Sorry for the late reply and Thank you for choosing SheIn.
We have checked your order, and noticed that your order has used the 40% off coupon sucessfully. Please remember that our web has mentioned that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Hope you can kindly understand.
We sincerely apologize for all the misunderstandings. Your order almost has been prepared well, we are ready to arrange the shipment for you. Is that ok for you? We need to confirm with you.
Your satisfaction is our best comfort, we will spare no efforts to meet your requirements. You can give us your answer via email later.
The email address is [email protected].
Waiting for your reply.
I have ordered on the 20th of this month and I live in UAE and I have choose to pay by cash on delivery. I have recieved an email that my order is shipped but i did not recieve anything yet. Now my main question is how I am going to know when is my order coming so I could be at home at that time? Please I need a reply as soon as possible because I started to get afraid from the bad reviews of shipping.
Help me
Hi Marah,
Thank you very much for ordering from us, we are sorry for making you worried about the shipping.
Actually the package has already arrived at the sorting center in Dubai and will hopefully be delivered to you very soon. You could find the updated tracking info in your SheIn account, the courier will also contact you before they make a delivery to you.
Please do not hesitate to contact us if anything. If you decide the problem has been solved after you receive all the items, we would appreciate that you consider editing the review here, thank you.
I ordered over $400 worth of clothes on August 17th and only got one thing out of 31 items delivered yesterday! I do not understand how this could be. When I am spending so much money on clothes to go out of town (I leave september 10th) They all better get here in time! I am getting so nervous! I can't believe i trusted this company. SHEIN IF YOU SEE THIS YOU BETTER HAVE AN EXPLANATION! My order # PCA7969
Hi Anna,
Thank you for ordering from our website, and we want to sincerely apologize for the hassle.
The order you placed contained a lot of items, therefore we decided to ship the order in separate packages, and we’re glad that you already received the first one.
The rest of the order is already packed now and will be dispatched very soon, an email will be sent to notify you once the whole order is shipped out, you could also find the tracking info in your SheIn account at that time. If nothing goes wrong, you would surely receive them before 10th, if not, we will also offer a solution that you find acceptable.
Please do not hesitate to contact us if anything. If you decide the problem has been solved after you receive all the items, we would appreciate that you consider editing the review here, thank you.
Initially I ordered and things were okay. Now I am being charged with undisclosed taxes and duties. I am not sure if they decided to change they way they ship or what but it added over $20 on my bill. I Also, they do not except negative user reviews. For example I really liked a dress but it was so small I gave it 4/5 stars but mentioned that it was two sizes too small. They denied my review. They denied all my reviews that had anything remotely negative and only excepted the positive reviews. Shop at your own risk
Hi dear,
Sorry for all the inconvenience we have brought to you.
We sincerely apologize for that.
About the extra customs tax you mentioned, actually our web has noted that you may be charged customs fees by choosing express shipping because of strict customs inspection. If really have charged this fee, please send us a picture of the receipt when you are charged custom taxes, we will offer you an appropriate compensation. Hope you can kindly understand.
There may be up to 2-3cm error because of manual measurement, the difference can not be fully avoided. You can send us some images which can show clear measurement so that we can check for you.
Also we noticed that you have contacted our customers before, our customer team has offered you the compensation. Once we received your return package, we will refund you.
Please remember that you are our precious customer, we respect each review and never ignore your reviews. Hope you can trust us.
If you need any other help, please feel free to contact us.
The email address is [email protected].
Nice day.
My order split into two shipments: one supposedly sent on 8/16, and the second one sent on 8/20. When I go online to FedEx to track the packages, neither has even been SENT TO THE FACILITY TO SHIP! This is the message on the FedEx site: 'Shipping label has been created. The status will be updated when shipment begins to travel.' WHAT? My order was placed on 8/7 - 16 days ago. What's going on?
Hi dear,
Thank you for choosing SheIn and sorry for keeping you waiting.
We have checked your order, and noticed that one item in your order belongs to "best-selling" list. It caused a little delay of your order. We sincerely apologize for that. Hope you can forgive us and accept our sincere apologies.
Moreover, as the logistics company needs time to update the information, we may not be able to get the detailed tracking information in time. We found that your two package have been shipped out, the first package has been arrived at your country already, you can take your tracking number to track it later. About second package, once package has been arrived at your country, you can get the detailed tracking information. Hope you can wait patiently.
Sorry again for all the inconvenience.
Nice day.
I've been waiting for my clothes for too long, i ordered on august 14 and it hasn't arrived yet. And the status for some reason says delivered even tho my package is even here
Hi dear,
Sorry for the late reply and keeping you waiting so much time.
Generally we need 3-7 business days for processing, and we noticed that your package has been shipped on August 17th. The processing time is normal, hope you can kindly understand.
As the logistics company needs time to update the information, sometimes we may not be able to get the detailed information until it has been arrived at your country. No worry please, we found that your package has been arrived at your country already, you may get the detailed tracking information and receive your package soon. Hope you can trust us.
All of you are important for us, we will spare no efforts and do anything that we can to meet your requirements.
Sorry again for all the inconvenience.
If you have any problems, please feel free to contact us.
Yours sincerely
I like the website collection and I ordered a lot from it but my last three orders delivery time was a nightmare and two of them completed one month now or more and not yet received although I sent many complaints.
Please take care of the delivery time and as a customer of your site I should get special discount on the items
Overall evaluation is good
I ordered over 100$ worth of stuff on Shein, so I got the expedited shipping which is the fastest. However it's been a week and I still haven't received? Will no longer be buying from this site if it always takes this long.
Where is my order? It's almost a month now. Please do follow up about my order! The tracking # is RT*******HK. Thank you!
Hi dear,
Sorry for keeping you waiting so much time.
We have checked for you, and found that your package has been shipped on August 3rd. We also noticed that the shipping way you chosen is standard shipping. Sometimes it takes nearly 20 business days rather than 20 days. Hope you can kindly understand.
RT344495674HK is your tracking number, the logistics information shows that your package still in transit now. You may receive it soon. Please no worry, you are our precious customer, we will do anything that we can to meet your requirements. Hope you can trust us.
Sorry again for all the inconvenience. Hope you can receive your package soon.
If you have any problems, please feel free to contact us.
Yours sincerely
I have read other reviews saying shipping is terrible. I had ordered one shirt about 7 days ago and it says it shipped on my order. But when I actually go onto the fed ex website and enter my tracking number, it said that only the shipping label has been created. Its my first time ordering from SheInside and I'm worried that my order will be late (eventhough its only 1 item) and it wont turn out to what I actually ordered/expected
I have been waiting for 2 1/2 weeks for my package to arrive. I'm going on vacation on Tuesday. When will my package come?
I chose express shipping for 3 to 5 day shipping and i am really pissed because i ordered these clothes for back to school and it isnt here. I swear if i dont get my products soon i will sue and leave a bad review, School starts in 2 days for me and thanks to your crappy service i have to wait. Thanks a lot Shein! I'm never ordering again from y'all. My clothes should be here by now. I hate you guys, Get my clothes here soon. I already paid i dont see whats taking so damn long. This express shipping is a joke, what am i supposed to wear to school now. I am extremely pissed. Get my clothes here damn. I was expecting to wear these clothes for back to school. If myclothes arent here by Monday, considering i ordered monday, I will call someone about your website marking it as a scam! Heres my order id - PYK7945
You guys better fix this
Hi dear,
Sorry for the late reply and keeping you waiting.
Actually one order takes 3-7 business days to process your order, and please note that this does not include holidays and weekends, also the processing time is not included in the "delivery time". Hope you can kindly understand. You can refer to http://www.shein.com/Shipping-Info-a-280.html for the detailed information.
Regarding your review, you mentioned that you need these items for back to school in two days. Sorry that we could not ship these items in time, do you want to cancel your order now? We need to confirm with you.
Sorry for all the misunderstandings.
Hope you can kindly understand.
Waiting for your reply.
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Hi Trixie,
Sorry for all the misunderstandings between us.
We have checked your order, and noticed that your order has been shipped on August 17. We never deceive you, you can see the detailed tracking information on http://www.17track.net/en/track?nums=RT342343755HK. But we really do not know what happened about your package, it has been returned to us. This incident is really beyond our expectation.
As you mentioned that our customer service has contacted you before and offered you the proposal, actually the time of returning to your wallet is shorter than your credit card, and you can place the order conveniently next time. Moreover, you can also login in your SheIn account, and withdraw your refund from your SheIn wallet to your credit card. Hope you can kindly understand.
We found that you have withdrawn the refund, please remember that the refund will be back to your card within 15-20 business days. Hope you can trust us and wait patiently.
Sorry again for all the inconvenience.
Hope you can receive your refund soon.