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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1920th among Women's Clothing sites.
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Hi, I had ordered several pieces of clothing on August 12th and I still have not received my clothes. I chose expedited shipping and I understand that that is 4-7 business days. I also believe that customers are to get an email about tracking information. I just received mine today and none of the links worked to get my tracking number or more delivery information. You have amazing clothes and I would really like to order more but I will no longer do that if shipping will take this long. I also really need my clothes before school starts. Thanks.
Ordered a 24 hr ship item with expedited shipping on August 3rd. It was shipped 8-16 and still not arrived. I had to spend 4x the price to get anotjer rehearsal dinner dress elsewhere on time and now they are arguing about refunding!
I ordered on August 14, regular shipping. It hasn't came in or I haven't been updated on where my package is. And all it says is "processing" help me?
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Usually it takes 3-7 business days for our suppliers to get the order ready for shipping, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.
Your order includes 6 items. Most of them have been prepared well except the “Army Green Criss Cross Front V Back Short Sleeve T-shirt”. We can ship the five items first and the last one later or you can wait to get all them shipped together. What do you think?
Apologies again for all the trouble. Waiting for your reply.
DONT ORDER FROM! Where is my bookbag?! I have yet to receive it. I ordered it during the websites "24hr shipping" and it's STILL NOT HERE although it has been way more than 24 hrs. I ordered it 08/14/16 and its 08/18/16?
I have to agree with all these comments. The online customer service particularly the agent call Noe is rude one of the comments they came back with was 'calm down & what do you know!' Shein split my order it was suppose to be express shipping and they sent it by post and in the UAE post is not delivered to an address only PO Box and they didn't ask for a PO Box number as the order was FREE EXPRESS SHIPPING. I made one order paid once now they have split the order and apparently it is my fault!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We check that some of the items you placed belong to the presale products. Therefore, we shipped the prepared items first and the presale ones later. Hope you can kindly understand it. The computer system made your order shipped by standard delivery by default when your order was split. We are sorry for the defect of the system. We are working on to solve this defect.
Your order CXH7502 was shipped out on 5 August. The tracking number is RT344491213HK. You can get logistic information through this linking. http://www.17track.net/en/
Apologies again for all the trouble. You can contact us if any problem.
I placed an order for two pairs of shoes on August 4th and waited days for my order to be shipped before finally deciding to contact them. Days had passed and my orders still stated "processing". When contacted, customer service assured me that my items had been shipped and were on there way. Five days later i received an email stating that my item is out of stock. This is ridiculous as there were more than one of this item available when ordered and customer service had assured me that my items were shipped, on top of that I waited days for processing. Not a good experience.
Hi dear,
Thank you for ordering from our website. We are truly sorry for letting you down.
We apologize if our customer service told you that misleading information. Please provide us with the ticket number so that we can confirm with our colleagues and avoid happening such a mistake again. The item you ordered happened in great demand, so it was quickly out of stock. We are sorry that we didn’t inform you of this as soon as possible.
We have refunded to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card). The process of withdrawing the money usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
Im a new customer at shein and i didn't read and of the reviews or anything of that sort before today, which is pretty stupid of me. But that's besides the point. I haven't gotten any updates or anything on the cute clothes that i got from the website and it just says 'processing.' the email i had received says it will update me on my clothes but it hasn't and I've been getting pretty worried. So i searched up some reviews and now looking at them, im honestly terrified. I always get some kind of heads up on the clothes that i got and have never been scammed. The thought of money being stolen away from me for clothes that i was getting for my birthday is so scary and i feel powerless. I still haven't gotten any notification about my clothes and it's been close to a week. Please help!
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was placed on 11 August and it has been prepared well. We will ship it out within 2 business days. Usually it takes 3-7 business days for our suppliers to get the order ready for shipping. Please wait a few more days.
Apologies again for all the trouble. You can contact us if any problem.
I've placed an order on 12 August, and the shipping type is Express shipping which it takes based on whats written in the description from 2-3 days. And I haven't receive any updates about my order. I'm so disappointed. I'm traveling next Tuesday and I really need to have this order with me while traveling. I paid more money just to get the Express shipping service. And to get my items in maximum 3 days based on whats written! Now its been 5 days and the status of my order is still "Processing". If I don't get my shipment before Tuesday I would definitely ask for a refund!
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
You placed 2 orders on 12 August. Usually it takes 3-7 business days for our suppliers to get the order ready for shipping (we have mentioned it on our website). Most items of your order XHX7904 have been prepared well except the Polka Dot Off The Shoulder Tie Waist Maxi Dress. And it takes about 15 business days to deliver the items to Saudi Arabia. Hope you can kindly understand it.
Your another order belongs to a bulk order, we did need the photo of order CZK7903 payment credit card (last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license (show us the name) to avoid unauthorized transactions and ensure the payment security. Just cover the personal photo and ID number if you do not want to show us as we just want to confirm the buyer’s name. I promise that we will not reveal your personal information to others. Did our customer service ask you to offer the identification? If you still want this order, please send them to us as soon as possible. We will make delivery for your order. Certainly, it is okay for you to cancel the order and we will refund to you.
Apologies again for all the trouble. Looking forward to your reply.
I got a 40% off discount code for signing up, but when I tried the code during check-out, it only took off like $1. Most of the items are already 35% off or "on sale" which they ALWAYS are. What it does is bring the prices back to their retail price then take off the 40% off from those prices so in the end, you only get about a 3-5% discount. Items which are again "on sale" for more than 40% are not included in the discount. What a ripoff! I ordered an item yesterday just to see if their product can make up for this scam, and have yet to receive an email regarding shipping. Will be adding a separate review for that, but with regards to their so-called discount, I'm warning you to NOT believe in it.
Hi dear,
Sorry for the late reply and all the misunderstandings between us.
About the coupon you mentioned, actually our web has noted that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Hope you can kindly understand. You also can refer to http://www.shein.com/help-f-570.html for the detailed tracking information.
With regard to shipping, the processing time usually needs 3-7 business days. But we noticed that your two items almost have been stocked well, we will spare no efforts to speed up the process and ship your order as soon as possible. Please remember that your satisfaction is our best comfort, we will do anything that we can to meet your satisfaction. Please kindly trust us.
Apologies again for all the inconvenience.
Hope you can receive your order soon.
I read all these reviews but still ordered bc their clothes are so cute and affordable. However I ordered on the 14th and got an email saying that my clothes shipped earlier today but there was no tracking number? Even though the email stated that I had been given one. Also my clothes still say processing and not shipped. Im holding out hope but I think I'm going to end up in the same boat as everyone else :/ really sucks
Hi dear,
Thank you for ordering from our website. We are truly sorry for confusing you.
Your order was placed on 15 August and it was shipped out on 16 August. The tracking number is 612999*********47378 (we have sent it to your email box). You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/?action=track
Apologies again for all the trouble. Hope you can receive your order soon.
I have ordered from this website since 2014, I usually have an amazing experience and get fast shipping. No problems whatsoever. But, this time it is totally different. I don't know what has happened/changed. I made a huge order for back to school clothes over a hundred dollars. I made this order on August 1, it is now August 16 and the only thing that is stated for tracking is that the "shipment information has been received." Not that it has left or anything. I also had to ride their asses to get it shipped and not in the processing state. It would have been a totally different situation if they would have stated in the beginning it will take up to a month for you to get your clothing. If I knew this I would have regrouped and ordered else where. But the dishonesty is disgusting. I loved their clothes and would not have minded waiting, but don't make promises you can't keep. I will not be ordering from the store every again nor referring anyone to this store, as i am a very popular fashion blogger.
A hint to shein: let people know the honest shipping time, that way people can purchase ahead of time. People like your clothes, they just don't like the dishonesty.
Order number: KCP7751
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was placed on 3 August and the items were shipped out separately. One parcel was shipped out on 4 August and delivered successfully on 10 August. Another parcel was shipped out on 12 August. We are sorry for the delay. After we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. Please wait a few more days.
Apologies again for all the trouble. Hope you can receive your order soon.
I Ordered About Three Outfits On The 10th Of This Month And Of Course Selected Express Shipping! My Clothes Still Arent Here! What Is Going On SheIn?!
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
We checked that you had contacted our customer service and told them that you wanted to cancel your order. We have canceled the order for you and the money will be refunded to your credit card. The process of refund usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
I placed my order on 8/7 and it has yet to ship. It has been 9 days since the order was placed, and I would really like to know when it will be shipped.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was placed on 8 August including 3 items. Two of them were shipped out on 17 August. The tracking number is 74899*********479993 (we have sent it to your email box). You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/?action=track The item “Black Polka Dot Print Sleeveless Shift Dress” happened in great demand so it takes longer for our suppliers to get it ready. Please wait a few more days. Or you can cancel this item and we will refund to you.
Apologies again for all the trouble. Waiting for your reply.
Figured I would have my clothes by now since I ordered last Sunday it's now 9 days out. Says if shipped but fedex only says label made. Mad because leaving for school Friday and need the clothes.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
The logistic information will update after your package arrives in the local post office. Hope you can understand it kindly. We check that the scheduled delivery date is on 20 August. We are sorry for the delay.
Apologies again for all the trouble. Hope you can receive your order soon.
Clothes are cute. Price is right. Processing and shipping absolutely terrible. Ordered on a Monday. Never received a confirmation. Only saw funds deducted from my account. Fed Ex just received my order today the following Tuesday. It's been 6 business days plus the weekend. So 8 days total just to get to Fed Ex. Now my order is traveling from NJ to me in FL. By the time I get this order it will be at least 2 weeks if not more from the day I placed the order. Ridiculous. If there is a delay in certain items perhaps you should let the customer know. At this point, I'm not even sure all my items even shipped together. Who knows?! I could have driven to your distribution center and back by now. This will be my first and last order with this company which sucks because it's cute clothing.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
We are sorry for the fault if we didn’t send you the confirmation email. Normally the confirmation email will be sent to you by default when you place an order, but if you registered wrong email address, you would not receive the confirmation email.
Your order was placed on 8 August. All your items were shipped out together on 10 August and the scheduled delivery is on 22 August. We are sorry for the delay. The delivery time can be affected by shipping mode, customs inspection, public holiday and so on. Hope you can kindly understand.
Apologies again for all the trouble. Hope you can receive your order soon.
I received my package today so this review will be my overall thoughts on this company.
I'll start with the good. The clothing is different but also trendy. There are many beautiful pieces that cannot be found in regular American retail stores and also includes pieces that are often featured on fashion bloggers for a much more affordable price. The general price point overall is fair, ranging from $10 to over $100. The quality is better than I expected and true to size (for me, I wear an XS). Keep in mind this company is based in Asia though so perhaps some sizes are tailored towards Asian body frames (generally a bit smaller) for those who need help deciding on sizes. I saw several comments below complaining about the sizes.
Okay, now the not so good...
First off, the false advertising of discounts. I don't know how legit that is but on the website, I was a first time buyer. I received an email with a code for 40% - tried that and it did not go through. Again, I tried the codes listed on the website and that did not go through either. It's not the best way to attract customers with fake discounts. If anything, that will cause your company to lose potential customers because they feel scammed (as shown by other comments below.)
Next, the shipping and tracking process...
I placed my order on 8/12 and received it today. So in total, that is 12 days which I consider reasonable since it's shipping from overseas. However, in the future, I think the tracking system needs alot of work. For the first week or so, I had no idea where it was and had to contact customer service on here and via the chat box on the website for them to find out for me.
I understand it's shipping worldwide and there must be many orders but the tracking and delivery process needs to be improved. Especially with other competitors like Chic Wish, which I ordered two items from around the same time and each one got delivered separately with organized tracking before my package today. If you can take away the false advertisements of discounts and work on the tracking part, your company will be five stars.
Hi dear,
Thank you for ordering from our website. We are truly sorry for confusing you.
Your order was shipped out on 16 August. The tracking number is 748999*********06640 (we have sent it to your email box). You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/?action=track
We check that the shipping label has been created. The status will be updated when shipment begins to travel. Please wait a few more days.
Apologies again for all the trouble. Hope you can receive your order soon.
I placed a order on 8/8/16 my birthday. Due to the fact that the 1 item i ordered is still in processing on today 8/16/16 i am disappointed that they had the nerve to tell me if i paid $10 extra i could have the order at my home by the 19th. When customer service responded to my email they apologized and said processing normally take 1-3 days. When i emailed them on the 4th day of procesing. At that time instead of asking for an additional $10 they should have shipped my item express as a good deed. NEVER ORDER FROM HERE AGAIN... NEVER... I WILL REQUEST A REFUND.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
We cannot find any effective information through the order number you provided. Please send us (our email address is [email protected]) your correct order number or the email address you registered on our website so that we can help you as soon as possible. It is okay for you to cancel your order if your order hasn’t been shipped out yet and we will refund to you.
Apologies again for all the trouble. Waiting for your reply.
I have yet receive an order confirmation, I even checked my spam and junk mail. All I received was a receipt from PayPal. All my items ordered were labeled ships within 24 hours. I was hoping to receive them by the end of the week it looks very doubtful. I had selected express delivery since my order was over a $100.
Please don't mislead your consumers!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your order was placed on 13 August including 9 items. Because 14 August is the weekend, we do not ship your order out. It was shipped out on 15 August. We are sorry for the delay. The tracking number is 98******50 (we have sent it to your email box). You can get logistic information through this linking. http://www.cn.dhl.com/en.html
Apologies again for all the trouble. You can contact us if any problem.
It is always a pleasure to shop on SheIn.com!
The quality is amazing, prices are crazy, delivery times are super fast, customer care is speedy & nice.
My only strong recommendation is to sort out their clothing size charts for XS size so petite ppl like I could enjoy even more of fantastic specials on their site which at times I can't buy due to their huge XS size!
Typically the measurements for it are easy to find on any European website. Here is one that I came across for a well balanced size XS.
Bust: 78/80cm
Waist: 62cm/64cm
Hips: 83/85cm
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Sorry for keeping you waiting so much time.
Please accept our sincere apologies.
We have checked your order, and found that one item in your order does not belong to "ships In 24hrs". In order to bring you no more inconvenience, we decided to ship your items in one package. We sincerely apologize for our inappropriate decision.
We know that you have contacted our customer service before, also as your package has been shipped already, our colleagues have offered you the compensation. What do you think of our proposal? Please remember that you are our precious customer, we will spare no efforts to do anything to meet your requirements. You can contact us via email later. Moreover, in order to protect your personal privacy, we will send you the tracking number via email.
Hope you can receive your package soon.
Waiting for your reply.