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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1924th among Women's Clothing sites.
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I ordered clothes at the beginning of June. They arrived on time, didn't fit so I contacted the "Ticket" to give me a return label. They said it had to be returned and received in 30 days or I will not get a refund. Because they took so long to get back to me for the return label I had to go get one on my own at the UPS store. Which cost me $26.00 to return their clothes. I am STILL dealing with them NOT REFUNING my money yet I have returned their clothes? They say to contact them directly but when I asked for a phone number, they don't have one? And I have to use the ticket reply? It has been two months and I am currently still being ripped off by the SUPER SHADY AND INCONVEINENT COMPANY. NEVER EVER EVER SHOP HERE.
They have very beautiful products, and a lot similar to very expensive products
I ordered on the 11th of august! It's the 20th of august! 9 days! Processing takes 4-8 days? Seriously i've waited nine! This is unbelievable you guys seriously need to get it together
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your order was placed on 11 August including 8 items. Most of your items belong to ‘ship in 24 hours’ except the “Blue Vertical Striped Ruffle Hem Blouse” and “White Round Neck Embroidery T-shirt”, so it takes longer for our suppliers to get all them ready. We apologize for the delay. We will ship your order out as soon as possible.
Apologies again for all the trouble. You can contact us if any problem.
Customer Service seems very responsive, but having some issues using coupon codes on my first order. My 40% off coupon is not working.
Im still waiting for them to get to me i wrote in here and they answer here but not through email, as of today i order a week ago and i still havent received a confirmation email or an update of my order its like if i never order anything! Am i getting my stuff or whats going on
Hi dear,
Thank you for ordering from our website and sharing your review with us.
Due to weekend before, we could not reply you in time. We’re truly sorry for letting you down and keeping you waiting so long time. Hope you can accept our sincere apologies.
General speaking, we need 3-7 business days for processing the order rather than 3-7 days. But we noticed that one item in your order sells well, we need more time to stock it. Hope you can kindly understand. No worry please, you are our precious customer, we are very willing to offer you the best online shopping ecperience. If you are eager for this order, we can divide your two items into two packages in order to save your time. What do you think of our proposal? You can give us your answer via email later.
About the email confirmation, actually we have sent you confirmation before. It might be sent to your junk mail, so you ignored it. Have you checked your email carefully?
We need to confirm with you.
Apologies again for all the trouble. Waiting for your reply.
I have ordered some clothes from your website and i was just a little concerned with all of the bad reviews. I am hoping that this website is in fact legit. I hope my clothes come as they look and when you say they will be.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for confusing you.
Your order was placed on 14 August including 2 items and it has been prepared well. We will ship it out within 2 business days.
You can contact us if any problem.
"I bought a pair of pants and a dress from shein.com
Since they were both on discount, I didn't expect too much.
They turn out pretty good quality, so I am wearing them a lot. The only thing that I don't like is that you have to pay for the return if the clothes don't fit.
I really love the clothes on this site! I have the app and I go through it all the time. The clothes are really affordable and that's something I know we are all looking for! I have ordered from them 7 times if not more. I actually just placed an order! I really recommend it's a great site with great affordable clothing!
I feel so cheated! All of my items say 24 hour and it took so long to just get one item out of 17. I ordered on the 6th of August and it's now the 14th. Only my denim overalls were shipped out and came yesterday when I was supposed to have express shipping. The rest of my order started 'shipping' today after my review minus one of my pieces which is still processing but they gave me a fake shipping number. I can't track my order at all and I'm very scared that I have been cheated based on previous reviews of others. I just want my order! My overalls were beautiful and if it wasn't for this and the unreliable shipping I'd order again but for now waste of time and money! I'll never pay 200 dollars or even order anything from here again unless my clothes i recieve come by next week and are great quality which I doubt by previous reviews. I've also created a ticket and I've gotten no response from them at all. Customer service is a joke. I don't want a refund I just want my things! Order number: HZL7823
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on 6 August including 17 items. Not all of your items belong to ‘ship in 24 hours’ and the items, “Multicolor Long Sleeve Vintage Print Tassel Kimono” and “White Panda Print T-shirt Dress”, happened in great demand. Therefore, it took longer for our suppliers to get all your items ready. We apologize for the delay.
We checked that fourteen of your items had been shipped out on 13 August. The tracking number is 45******04 (we have sent it to your email box). Your can get logistic information through this linking. http://www.cn.dhl.com/en.html And the item “Distressed Light Wash Denim Overalls DENIM” was shipped out on 8 August. The item “Black Spaghetti Strap Lace Lingerie” has been prepared well and we will shipped it out within 2 business days. The item “Navy Stripe Contrast Cuff T-shirt Dress” was out of stock and we have refunded to your wallet (the money canbe used for shopping on our site and can also be withdraw to your credit card).
Also you should know that after we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. Please wait a few more days.
Apologies for all the trouble and hope you will receive your order soon.
I ordered a good 2 and a half weeks ago and when I ordered it said 4-6 business days. They never sent me a confirmation email and I DIDNT get a tracking number.Im never ordering from here again and I guess it's 60.00 of my money to waste since I don't know where anything is.And it seems that my order isn't even showing up on the account yet the money was taken so I want a refund or someone to tell me where's my frisking package!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for confusing you.
We are sorry for the fault if we didn’t send you the confirmation email. Normally the confirmation email will be sent to you by default when you place a order, but if you registered wrong email address, you would not receive the confirmation email.
Please send us (our email address is [email protected]) the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I orders 3 things from this website and it's been a week and they still haven't shipped. Their delivery process is overall pathetic. If they don't $#*! by tomorrow defiantly canceling.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was placed on 7 August and two of the items have been prepared well. But the item “Burgundy Criss Cross Front Casual T-shirt” happened in great demand, so it took longer for our suppliers to get all them ready for shipping. We can ship out the two items first and the last one later. Certainly, it is okay if you want to cancel your order. What do you think?
Apologies again for all the trouble. Waiting for your reply.
I don't normally buy clothes from online sites, but I tried SheIn and it works perfectly! They have a large selection of really cute clothes for ladies and it's very affordable. The size and description is also very detailed and accurate. And you always get FREE shipping for ALL orders! Shipping time is reasonable and if you have any problems with your product, the customer service team respond to you very fast. Highly recommended!
After waiting for 16 days without my express order shipping I contacted SheIn through their ticket contact. I was replied to within the 24 hour time frame and told that the reason my order had not shipped was due to waiting on one tee (a 12 item order). I was asked to wait another week so all my items could be shipped together. I replied to their response letting them know I had already waited too long for my order and to take the tee off my order if it was the only hold up, as I will be leaving for vacation next Friday and wanted the clothing for my trip. I never received a reply to that response, only an email saying my items had been shipped and to go to my orders to view tracking info. Unfortunately my order is still processing and does not show it has shipped or that there is any tracking number. The email also says it could take up to 20 days for me to receive my order depending on the shipping method. I should have received free express delivery. That is what I expect. If my order is not delivered by Thursday of next week I will be forced to dispute the charges with my credit card, as I should have recieved this order last week. I am very disappointed with customer service since the email I received only contradicts the websites information. I feel that I have been mislead on how long shipping really takes with this company, and now feel I am only being lied to more.
Ticket ID: *******
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was placed on 3 August and was shipped out on 13 August except the Burgundy Criss Cross Front Casual T-shirt. We are truly sorry for the delay. The tracking number is SIS*********1 (we have sent it to your email box). You can get logistic information through this linking. http://www.cn.dhl.com/en.html It normally updates the logistic information after 3-7 business days when the label is created. Hope you can understand it kindly. The item, Burgundy Criss Cross Front Casual T-shirt, is prepared well and will be shipped out within 2 business days.
We checked the ticket number you provided and found that our customer service had replied you. Maybe you didn’t notice.
Apologies again for all the trouble. Hope you can receive your order soon.
I'm so happy to see that they use their own models and photography now, whereas they previously had a reputation for using photos from other retailers which lead to misleading items. It's great to see a company that actually listens to its customers' feedback! Love the prices and quality, I always get compliments when I wear Shein clothing because it's always on trend while not looking like typical clothes found at the mall!
But the mobile app is laid out beautifully, the clothes are super cute and I guess relatively inexpensive.
This is the worst store ever! I had to cancell an item because it wouldnt arrive on time. Of course the items didnt arrive on time anyway. When I realise it wasnt going to arrive to my hotel on time I tried to contact the costume service of the store. Of course, as my intention was to cabcell my order, they never answer me (I still write them once a day for them to answer me), its UNBELIEVABLE. The items arrived 1 month and a half later. The items are in the hotel right now and they will be there forever and ever (cause I was on a trip). Now I dont want an "Im sorry" from the store. I want you to run while you can! Its the worst store ever! If you buy here you would make the worst mistake ever!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for the delay. And we apologize if our customer service team didn’t perform the way you hoped would.
As you mentioned that you ever contacted our customer service, could you please tell us the ticket number? We need to confirm with you. You also can send us the screen shot of your ticket so that we can confirm with our colleagues.
You placed the order on 17 July and it was shipped out on 28 July. Usually it takes 3-7 business days for our suppliers to get the order ready for shipping, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.
We checked that your order had been delivered to your place on 6 August. Could you ask your friend or your family member to help you pick it up? Or you can ask the staff of the hotel to send the items to you and we will pay you the freight charge. We are sorry for all the trouble.
Apologies again for all the trouble. Waiting for your reply.
Clothes are super cute and affordable, reading these reviews I am worried I won't get my order before school starts on September 1st or at least sometime during that week. 3 weeks should be plenty of time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for all the trouble.
We checked that your parcel had been delivered and all your items had been returned. We have refunded $44.3 (all the money you spend on the clothes) to your credit card. The process of refund usually takes 15-20 business days. Hope you can kindly understand it. About the freight charge, we need you to provide us with the receipt. Our customer service will contact you to talk about this. Please pay attention to the message left by our customer service.
Apologies again for all the trouble. Waiting for your reply.