If you are interested in never receiving your packages, do consider buying from SheIN. They will guarantee you frustration with plenty of excuses. Starting off with the delivery company they use first saying "package was undeliverable due to safety of package missing"... then you wait. And wait... and wait for them to say you need to take up the dispute with SheIN. Who turns around and says file a complaint online because they inconveniently have no customer service phone number or online chat to handle disputes. Once you file, you must have photo proof that you never received the package... so I took photos of my empty front porch. They referred me back to ONTRAC delivery service who finally say "we will check on this for you". After much anticipation, they say the package was delivered. NOT! So I reach out to SheIN who says "Oopsy! Sorry, Not Sorry! You have exceed your 30 day dispute deadline. Thank you for shopping with us and shop some more." Me being the idiot for abuse that I am, I tried 4 more times. To which they nice enough to take my money and provide ZERO product using the same scam methods of check with ONTRAC, file with ONTRAC, file with SheIN, show proof it wasn't delivered, Sorry, Not Sorry 30 days dispute period ran out.

Unless you enjoy picking out NOTHING products, paying for NOTHING and Recieving NOTHING, do NOT by from this SCAM! If I could give them a negative 4 star I would. I am surprised they have not been shutdown.

This place is very sketchy and the website glitches allot. When you have several items in cart it seems the disappear from time to time. I do not feel comfortable buying anything from the payment process they have I feel as if the site could easy get hacked.

I placed 2 orders in early September 2023 they took my money and I never received my orders trying to deal with customer service is useless I have launched an investigation with my bank not one at this company will help you or resolve the problem and will not reimburse you for the money they I am sure they are getting free money from a lot of customers they also charge you freight for an order they never shipped this is truly a fraudulent company and a big scam DO Not order from this company you will pay and never receive your order their advertisements on Facebook should be taken down due to this scam and fraud

I've shopped with Shein a few times. I noticed every time I go to check out, they do not apply my promo code. Also, I noticed they change the price on you want to go check out. I have photos of the price before I put it in my car and the price after I add it to my cart. They upped it by 6 or 7 dollar. That's fraud. I will no longer referral or shop at Shein

Ordered quite alot of items for Christmas presents on the 17th November pit not recieved they say I cancelled my order? Which I have not.my money has not been returned to my paypal account.I have ordered from.them before and been.happy with delivery and items.Don't trust them.anymore

If i can put less then one star i will put it I had been waiting more then two week just to get my money back and the costumer service ignored me.I will never buy from them again

Worst service ever i orderd on the 18 nov ask today wats going on as per shein my package is in south Africa.as per Buffalo its still at china.

Worst service i have ever got

And im stil waiting.

Never received an order and they were using counterfeit postage.
Not able to find the anyone get this issue resoved.

Tracking Not Displayed
Tracking information will not be displayed because this package was shipped with counterfeit postage. Please contact the merchant or seller with any questions.

Please stop piling everything in one box y'all have people purses all bent up and can't get em how it looks in the picture please I want my purse just like the picture so stopppp

Rated 1 out of 5 stars
Hurrendous customer services
Do not think customer services will help when returning items; this is 2nd time their replies are beyond belief! Even if you have returns receipt, they never reply with a proper answer. You don't get anywhere with their so called customer services, it's hurrendous.
Make sure you pay by credit card as you have to waste more of your time, to raise a dispute
DO NOT USE THIS COMPANY
Yours truthfully
Date of experience: 30 November 2023

It's crazy how when you purchase something from this site and can't fit it, it's hard trying to return the items. It wouldn't let me upload my pic to return the items. It shouldn't be that hard to do a return. I will never order from shein again it's impossible to talk to someone from shein!

Zer stars...This company is a scam! I never received my package. After going back & forth with them for 3 months they offered me a 70% refund. Awful customer service. Do NOT buy from this company!

They don't deliver but they say delivered. This is second time happening to me. Last time they refunded but this time I am still looking for the package but not getting anywhere. Back to back two time this happening to me. Earlier i never had this issue. I am thinking of not ordering from shein again coz I don't like to go through this hustle. I like their dress but I am left with no option if they continue poor delivery method.

Scam don't buy they never send the order report issue to costmer service they don't respond its over 2 weeks and no respond I think it's scam

I bought a beautiful pair of boots, but they were too big. I never used them, just tried them on. They were in perfect condition, but the wrong size for me. They were listed as eligible for return, so I returned them. Without opening the package, Shein sent them back to me marked as "return to sender". So, I contacted customer service and a week later, they mailed me a "new" return label, with the same WRONG address on it. I told customer service this was the same wrong address, but he insisted it was correct. So, a week later the boots were returned to me AGAIN.

Finally, I was given a third return address. I paid $32.00 for the postage because Shein would not send me a label.

AND GUESS WHAT? THE BOOTS ARE BACK ON MY F&CKING DOORSTEP

Honestly, I see the same exact sh*t being sold on Amazon. Even though it's more expensive on Amazon, I will NEVER buy from SHEIN EVER AGAIN because this return debacle has now cost me over $100 in postage and return fees and I still don't have my refund and am now stuck with boots that don't fit me.

Hoping I can sell them on Ebay or Mercari and get my money back that way.

But, Shein has left me in tears with this frustration.

My Order # is GSUNSV49Q00NX04 in case anyone working at Shein actually cares

I recently ordered a casual two outfit from these people which finally arrived. Just picking up the package I could immediately tell that it was poor quality. Upon opening the package it was as I suspucted, very poor quality, being so thin that you can see straight through it. This is definitely something that I'd never wear, and will throw in the trash. Avoid this company and their products by all means because it's a rip off. If I could've given a half star, I would've.

I thought shein was one of the best and affordable at some point. I ordered things for my new dog and I get an email for EACH AND EVERY ITEM being asked for my payment verification something about risk prevention. Customer service is just over all the worst thing ever they don't help and god do I wish I could curse here. But after a few days trying to contact and speak to someone all they did was say that it was processing and a few days later I get more emails about verification. They cancelled my WHOLE order. I will never waste my time with F"@$? SHEIN ever again. For all that I'll deal with TEMU. And I hope "SHEIN" doesn't respond with " I'm sorry for the inconvenience" I don't need to click contact agent because I did that a thousand times!

Stick With Amazon! This place is a joke. It's literally hit or miss. Maybe you'll receive something decent or maybe it'll feel cheap & itchy. Maybe you'll get your package or maybe they'll let it pass through so many hands, without tracking availability, that it'll just disappear. Over these bootleg little shops with all the hype but zero results! If you have time & money to blow you'll love this place

Missing items in order. Tried submitting ticket to customer service but keep being told not available. This is a scam website that does not care for customers. The rest of the stuff is pooooooor quality. Never again