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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.
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I ordered for quite a huge amount and the customer service asked for verification of my payment details which is fine as the bank account and the delivery adress is on a different name. After verification they deducted the amount again! Since than (almost a week) I am trying to get the money back, but have to deal with a representative of the customer service who constantly replies in German even if I raised my ticket in English (with such a German as if she was using Google Translate) and simply replies unrelevant details like I should wait for delivery for the money to be transferred back instead of taking care of the payment.
Honestly, this is quite simple: payment deducted twice, transfer back the second one!
I bought 7 items and I tried to review because it is really cheap looking of the matearial and the color is different from the picture display! Shein denied my review! And I tried to review possitive comments then they approved!
Hi Lourna,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
And about your product reviews, we only approve the reviews about our products, please kindly understand.
If you have any other concern, do not hesitate to contact us.
After waiting two weeks received some strange dress; looking like a bad copy of that one on the pick. Has diffrent style and colors. When asked CS why got info about returning label. My question is why i have to pay for something I didn't ordered and wait long time to receive money back? It will be full return?
Hi Joanna,
Thank you for ordering from our website
We are so sorry that the item you received are not the same as the the picture on our website.
And we would like to provide you a free return label to return it back, please see the return label in the attachment.
Please print it, paste on the package and returned it at the post office
After we received the package, we will issue you the full refund.
Waiting for your reply!
I need to pay extra shipping fee to courier when I receive he goods.
And need to use several days to argue with customer service in order to get back US $2. Xx
So angry! The worst experience of online shopping
Hi Chris,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your account, our customer service has already processed HKD 20 refund to your SheIn wallet, please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
Normally, the shipping company won't charge anything for delivery, but in Hongkong, when delivery to a remote place, they charge extra fee.
Please do not worry, we will solve this problem in the near future.
If you have any other concern, do not hesitate to contact us.
I placed an order on july 22nd and received my item on july 3rd. I was a bit iffy while placing my order, but it eventually came in great shape and i love my shirt! Shein has great dupes for cheap prices. I will likely order from shein again :)
My items took over 2 weeks to arrive at my house, even with expedited shipping. I was able to contact a customer service rep and ship half of the items, but the other half took over a month to arrive. The sizing and fabric was terrible, plus half the items didn't fit me even thought I meticulously took at matched all of my measurements. There were many loose strings on my clothing and I was very disappointed in my purchase. Do NOT be fooled by the trendy pictures, because I guarantee that a cotton blend adult medium dress will not come as it seems.
Hi Eva,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, it takes us 3-7 business days to process the order and another 4-7 business days for expedited shipping.
Because the item (RDRE170515205) is one of our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
We know that our measurement is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
Not only is the returns process the most complicated I have ever come across for an on-line clothes retailer you also have to pay the return postage - in my case from UK to Belgium! Very misleading not to state this on the website.
Hi Debra,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please kindly note we do not pay for the return shipping charge except for the quality issue, for more details, please check our return policy.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Ordered goods, received a package with one item missing. Took 6 weeks to arrive. The stitching on the jumper was a different colour to the item itself (bright yellow stiching on a green jumper. Crazy! The quality on the products are horrendous. They won't give a refund for the missing item. DO NOT BUY ANYTHING FROM THEM, just flush you money down the toilet it's easier.
Dear customer,
Thank you for ordering from our website.
Please send us your correct order number, so that we could help you to solve this problem.
Waiting for your reply!
Item did not fit- I returned it which they acknowledged. They don't seem to know how to credit the $$ back to my card.
Hi Bertha,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have received your returned package, and refund you on June 7.
If you still have not received it, please check with your bank with the reference number 7454706715600083XXXXX.
If you still could not find the refund, please let us know, we will contact the credit company, and ask them to provide the refund details.
Please do not worry, we will certainly help you to solve this problem.
Waiting for your reply!
My other orders have come smoothly, but the latest thing I've ordered order currently has been stuck at one place for 6 days! I'm really worried it's going to get lost in the mail or something.
Dear customer,
Thank you for ordering from our website.
We checked your order, the tracking number is LW496805XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package was delayed at the customs, we will urge the shipping company to accelerate the process, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I've ordered from Shein many times and have been satisfied with many of my purchases. The key to this site is to know your measurements! Some times I wear an extra small in items and sometimes I wear an extra large! It's all about reading the size chart and choosing the correct size for your measurements. Another key is to read what the item is made of and then there will be no surprises. I think those people that give Shein a bad review just don't take the time to do those 2 important things and then are disappointed when an item doesn't meet their expectations! I've also returned a good number of items and have had no issues- follow their directions with regard to returning and the money is refunded promptly. Overall, I give Shein 5 stars!
My first order from SheIn was a bit of a challenge because I didn't know how funky the sizes can be and I didn't know about returns. Now, 7 orders later, I have it all figured out.
First, ya'll need to know your measurements. Don't assume a Medium is a Medium, look at the measurements they provide you! I'm normally a Medium but have found myself ordering Large or Extra Large on some items and they fit perfectly.
Second, GET THE RETURN INSURANCE! Its $1.99 and its SO EASY. I will order a bunch of items, get the insurance, and easily return the items I don't like or don't fit. After you confirm the delivery, the "return items" link will appear *if you got the insurance*. Then you select the items you wish to return and they email you a shipping label. On one order the link didn't appear, so I submitted a ticket and told them which items I didn't like... bam, shipping label showed up in my email.
If ya'll will simmer down, use a little common sense, and be patient... you will LOVE shopping with SheIn. Cute stuff for great prices!
Very low quality goods bad return policy bad fit
Not at all satisfied I want my money back and want to return my parcel worth 2808
Hi Prachi,
Thank you for ordering from our website, we are so sorry for letting you down.
If the items came with any quality issue, please send us some photos, after we confirmed, we will cover the return shipping cost, otherwise, we do not pay for the shipping charge.
And we have send the return procedure to your email, please check your eamil.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Placed an order once and after waiting about 1 month for my order, found out it hadnt been shipped due to inventory. I cancelled and requested my money back, so they gave me "500 Shein points" to make up for it. I tried giving it a shot again and turns out the points weren't able to be redeemed because I had to "confirm my order".....the one that was cancelled! Good luck trying to get anything. If you do, plan to get it in a year....don't depend on a short term delivery. It's worh paying more and ordering from a site like Lulus.....they definitely give a better experience.
Hi Karina,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, but because one of your items is our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
And about the 500 points, you do not need to confirm delivery before using the points, you could not use it because it is expired.
Now we have added another 500 points to your account, please use it within three months.
If you need any help, do not hesitate to contact us.
Ordered items got express shipping 3-5 days yet items weren't shipped out. When I emailed to ask the status and express that I needed them by a specific time I was told 7 days processing and then shipping. Then my order was cancelled without my knowledge and now they say 10-21 days for a refund. No explanation other than because I asked a question the assumed I didn't want the items. Now WTH is my money.
Hi Kelly,
Thank you for ordering from our website.
We are so sorry that our customer service has not confirmed with you before cancelling the order.
And we have processed the refund to you on June 28, but the bank may need 10-20 business days to process the order, please kindly wait a few days.
If you still want these items, you could use the refund to make a new order later.
Apologize again for all the troubles, and we have added 500 points to your account for compensation, please check your account.
If you need any help, do not hesitate to contact us.
My issue with SheIn, thus far, has been their Return Process. It is the most convoluted return I've ever attempted with an online purchase. Making it more frustrating, I am not allowed to speak with anyone by phone for return questions--instead, the customer is required to submit "tickets" with questions. Then, the customer must wait for Shein to respond by email in a day or 2 or however long it takes, and if the question is not answered or resolved, then it's back to square one: submit another ticket with another question. Meanwhile, the return window is shrinking. My specific issue: To return items from an order, the customer must find their order online and choose the "confirm delivery" option. After that is done, a Return button is supposed to display. It is not displaying on my end, therefore I cannot even request a return for any of the nearly 20 items that I ordered. I am out over $300, and am beyond frustrated as I write this.
Hi Lisa,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your account, it shows you have already confirmed delivery, so there is still no return button?
Please confirm with us which items you want to return, we will provide you a return label directly.
We will certainly help you to solve this problem.
Waiting for you reply!
Ordered £45 worth of clothes. Very poor quality and sizing. Returned to adress given by Shein had to pay £6 to return. They say return is lost and never recieved. So lost £50. Very angry at being taken for a fool. Never again.
Hi Valerie,
Thank you for ordering from our website.
As you mentioned that you returned the package on June 24, the package might be still on the way, and our warehouse needs time to process the returned package, please kindly wait a few days.
After we received the returned package, we will refund you as soon as possible.
Please do not worry, we will keep you informed.
If you have any other concern, do not hesitate to contact us.
This site is amazing! The customer service is really friendly. The clothes are not only affordable but the quality is really good and unique! Only problem is that shipping takes really long but all in all, shop right away at Shein!
I decided to try Sheln, after seeing it pop up on my pc everyday. The dresses looked really adorable at an affordable price. Everything I ordered has been really nice and cute, and I am very satisfied. Items arrived relatively quickly, and any issues I've had are easily resolved through the live chat, as they are very helpful. Returns have been easy also. Love this company so far.
Very good prices, not too bad quality, basic shipping. Overall very convenient and great. Check reviews on items before you decide a size though, sizing can be wonky.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julia,
Thank you for shopping at SheIn.com.
We are so sorry for that.
Since we didn't find two payments of your order in our system, could you please send us the payment detail of your order so that we can check for you? You may take a screenshot for each payment record. If it's the case, we would refund you.