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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Shipping
Returns
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Product
Customer Service
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1902nd among Women's Clothing sites.
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Bad customer service, they didn't help anything about my return. The clothe is not as i expected and they have tooooooooo bad customer service
When I tried to return my clothes because a lot of them didn't fit (the sizes are misleading) it wouldn't allow me to send them back and even sent me the wrong pants. The fabric of a lot of the clothing was very cheap too. And now Im stuck with nearly 200$ of clothes that don't fit.
Hi Sam,
Thank you for ordering from our website, we are so sorry for all the troubles.
You mentioned on the review that you want to return some items, you could download a free return label on our website, and return the items back.
We have sent the return procedure to your email, please check your email.
If you have any other trouble with return, please let us know.
I ordered some sunglasses over a month and a half ago. My card was charged, but still haven't received what I ordered. I've submitted several tickets to their customer support line, and the response I got was "your order is on it's way"... Really? No tracking number, no estimated time of arrival, nothing. Just "on it's way"... And I was told that it was "on it's way" two weeks ago and here I am still with nothing.
DONT BUY FROM THEM. They take your money but don't deliver the product. Fraudulent company for sure.
Hi Jentry,
Thank you for ordering from our website, we are so sorry for the delay of your package.
We checked your order, the tracking number is LW4568XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package was returned back to us.
How about we process the refund to you directly? Or we could send you a new package.
Waiting for your reply!
I wanted to review the clothing but unfortunately I can't because it's been 12 days since I've ordered and it's still processing!
Ok, it is now 7-24-2017 I received my package. After the very prompt reply from shein, the package was dispatched. I must say everything turned out great. The material is nice, the size is true to measurements, and everything looks good.
Hi Sally,
Thank you for ordering from our website.
Normally it takes us 3-7 business days to process the order, we are so sorry for the delay of your package.
We checked your order, the item (skirt170619302) is one of our best sales products, it takes more time for processing, please kindly understand.
And now except the item (skirt170619302), other items are ready for shipping, how about we ship the ready items out first?
If you are not willing to wait, we could also cancel the item (skirt170619302) and issue the refund to you.
Waiting for your reply!
I am unhappy because my order did not fit. I was more unhappy because I am unable to return it and cannot wear it. I am not alone. Others are angry.
Hi Joan,
Thank you for ordering from our website.
We checked your order, it shows you have paid $1.99 shipping, and you could return the items within 60 days from when the order was placed.
You have placed the order on April 23, and now it is over 60 days, please contact us and return the unfit items back to us in time.
If you have any other concern, do not hesitate to contact us.
I wrote a 1 star review for a dress I ordered. I ordered it after reading the positive reviews about the item. After receiving the item, the dress is cheaply made, too big/toolong and damaged. I included photos of the dress as well to show I was not lying. I take reviews very seriously because I use them to determine if I will purchases a dress or not. I just found out my review was denied and therefore will not be included on their website THATS CRAZY! I did not trash the company and my review was honest about the dress. I contacted Shein about my review being rejected but they continue to give me the run around. I do not appreciated being censored by this company about their product. It is unfair to future customers to hide negative reviews.
Hi Samantha,
Thank you for your feedback, we are so sorry to hear about your experience.
Normally, if the customer mentioned the quality issue on the review, we unapprove it, then contact the customer in person, and help them to solve the problem.And we have already approved this review for you.
We are so sorry we did not contact you to solve this problem in time.
As the item (dress160624716) came defective, please return it back to us.
Waiting for your reply!
I made quite a large order from her, but had to return a few items. The process seemed simple enough and communication was good. I was advised to use their prepaid return label at a cost of $5 which would then be deducted from my final refund. This label allowed them to track my parcel once posted. I posted using the label, at the post office, obtaining proof of receipt. No matter how many times I contact Shein, no one is willing to tell me where my parcel is, despite apparently being able to track it. Every time I email for an update on my refund status, I received a reply giving me various timescales and asking me to be patient, however none of these are specific to my parcel. They ignore the fact that I have asked where my parcel is now? Has they received it? Has a refund been issued? Instead reply with generic refund time scales. After reading many of the reviews on here I'm beginning to suspect that my refund is never going to be processed, whether they receive the parcel or not.
Hi Samantha,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, and we have processed the refund to your credit card for three items you returned.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I ordered my items on July 10th and so far everything has been good i just need them by August 1st. I believe everything will come in time.
The customer service reps are very helpful and friendly just ordered my package and i need it by the 31st so hopefully i get it but so far excellent! :)
Still waiting for my order. Must be on a slow boat from China (I hope). I can't understand the tracking details other than its shipped. I'll have to really like it before I will order again.
Hi Penny,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the tracking number is LW533364XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is delayed at the customs, we will urge the shipping company to accelerate the process, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I heard about this website through some Youtubers, obviously, they have been paid. This website is a scam, worst customer service ever! Now I can only pray to get my money back through Paypal. WORST!
Hi Annie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 55510551XXXXX, you could check through the link https://www.dpex.com/.
It shows the package was delivered, have you received your package, are you satisfied with the items you received?
If you need any help, do not hesitate to contact us.
I returned an item because they sent me the wrong size. I never received a return of my money. Paypal did not help either. Maybe I can go to my bank and talk to them, I don't know. It was connected to my checking account. This is a terrible company!
Hi Harriet,
Thank you for ordering from our website.
As you mentioned you have returned the item (RBLO160624102), could you please provide us the tracking number of the returned package?
Because our warehouse has not received your returned package, we could not refund you, please kindly understand.
Waiting for your reply!
Had an awesome experience with these people. Thought I should write a review as people tend to just come here when they have complaints. I expected the order to take some time to get to me but it wasn't too long at all. The prices are excellent for the product you get (not super high quality materials but well put together, no weird stitching and they last). Communication was great - the messaged me to make sure I received my order. Will definitely be buying again!
Do not waste your time or money ordering from this company. I had to return three out of the four tops I had purchased due to them all being too short. Not only are they not refunding me for the three tops I returned; they are only refunding me for one, which happens to be the one I kept. I have been told by customer service that they haven't received the other tops, which is odd, as they were all returned in the same package.
Hi Jeanine,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have refunded two tops to you.
And for the item (blouse150323050), it might still in quality check now, we will confirm with our warehouse, please kindly wait a few days.
Please do not worry, we will certainly help you to solve this problem.
If you have any other concern, do not hesitate to contact us.
I am a 5'0 and about 117 lbs, pretty athletic build from competing in bodybuilding bikini competitions and continue to lift to maintain my muscle and shape. I have breast implants (pretty average natural size) and ordered a small of the tye-dye body suit. I ALWAYS wear a small in everything, but this bodysuit could have been a medium to cover my breasts a bit more. Had a little too much side boob! Otherwise, quality was as expected, probably a step down from Forever 21, honestly. The other shirt I also ordered a small, off the shoulder black body suit and it was a bit snug. My advice is to order a medium, get the extra fabric to cover the lady parts. The worst part is, I can't return either item, and I am really unhappy because they don't fit as I assumed they would!
Hi Tiffany,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And since we do not accept the return of the bodysuit, how about you keep these two items and we refund half of cost to you for compensation?
Waiting for your reply!
I had placed an order just at 1 month ago, 6 more days makes a month. And have yet to see any information on the item. I have emailed them twice and are telling me it is shipped and gives me a tracking number. The tracking number only tells me it is waiting to be shipped. Now when I go to try and long into my account they are telling me they have no record of me. Take your money else wear.
Hi Kia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW477197XXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, and delayed at the customs for a few days.
We will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I never received my refund money back. They kept saying that please check your "wallet", and I did but all I see was " zero balance". They made all kinds of excuses not to refund your money. On one occasion, they said they never received our returned items or another time, they apologized us to be patient and again they said to check your wallet but there is no money at all.
All they are doing is, keep replying our email. Very dishonest people. Don't ORDER.
Hi Lin,
Thank you for ordering from our website.
We checked your account, we have received your returned package, and processed the refund to your SheIn wallet on June 30.
Did you have two accounts on our website? Because you have not logged in this account since May 29, did you checked the wrong account?
Please do not worry, we will certainly help you to solve the problem.
Waiting for your reply!
Trying to open a ticket to returns items but site wont let me also trying online chat but also this isn't possible, Have contacted them through email, no response, no surprise there. Awful customer service but I suppose this is how they make it impossible for you to return anything. Have never came across a worse return system in my life.
Hi Anne,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please confirm with us which items you want to return, we could provide you a 4.5 euro return label to you.
After we received the returned package, we will deduct 4.5 euro from your refund.
If you do not want our return label, we could provide you our return address, what do you think? Please let us know.
Waiting for your reply!
I looked at their site and put things in my cart but never placed an order. They still charged my card and now I have to deal with getting a new card because of fraudulent charges. I don't recommend this site.
Hi Katie,
Thank you for choosing our website.
We checked your order, you have not paid for it yet.
If you credit card has been charged, please send us the photo of payment details.
We will certainly help you to solve this problem.
Waiting for your reply!
TODAYS EXCUSE FOR STILL NO REFUND AFTER 6 WEEKS!
Kyle (SHEIN)
Jul 11,16:20 CST
Hi,
The checking result has not come out yet, how about we refund you 60 percent of your order first?
Once we have figured it out, we will inform you the result without delay.
What's your idea?
Hi Margaret,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked with our logistic department, but there is still no reply from the shipping company.
How about we refund 60% of cost to you first?
Once we received the information from the shipping, we will refund the rest to you as soon as possible.
We will certainly help you to solve this problem.
Waiting for your reply!
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Hi Mekdi,
Thank you for ordering from our website.
We'll take actions to improve our quality-control, and make our customer more satisfied.
And the return label we provide you is free, we will not deduct $5.99 from your refund.
Next time you could choose to make the order on us.shein.com, and get the free return.
If you have any other concern, do not hesitate to contact us.