After reading all these reviews i am quite unsure how I feel about the shipping time and I am a bit worried. I ordered my clothes thinking it would come in about a week but it seems like it will take much longer. I am going to a festival and was hoping I could wear the clothes I orders from this website to it. I have received a shipping confirmation but never received a ups or fedex tracking number or an estimated delivery date.

I don't understand how Shein thinks they are going to become a well established online retailer (such as boohoo or misguided) if they make returns so difficult.
- firstly you have to 'send a ticket' to ask to make a return.

I found Shein from Facebook and was very excited, as the prices are good and I'm going travelling in the New year so I could get lots of swimwear from there.

So I ordered a variety of swimwear for choice of style and size, not realising they don't accept returns of swimwear- this in itself is ridiculous. I do not know any other retailer, online or instore who do not accept returns of swimwear if unworn.
They don't even accept exchanges- I am a size 8 and all but one of the size 'small' but two small for me, but apparently they don't even give you the chance to order a variety for fit.

Legally online retailers have to refund and return items within 14 days, under the' The consumer contract Regulations', I am still waiting for a reply back about my return, but if there is any problems I will have to take this further.

I was very excited when I found this website, but I literally cannot order from them again if they don't accept return on unworn swimwear- I don't want to throw my money away.

I ordered about $100 worth of merchandise at the beginning of June and paid for express shipping in order to have the items before I went on vacation. A package with 2 items (out of 9 that I ordered) arrived the day of my vacation (more than a week later), but the other package with the majority of merchandise did not arrive. About 5 days into my vacation I received a notice from DHL that the package was going to be delivered that day, but that there was a signature required--a detail which I was not informed about before the order, and one which confused me, considering the other package required no signature. I told DHL via text to ignore the signature as I was not home. That evening I had our friend who was staying at my apt collect our mail and packages, as they had done every evening while we were gone. The SheIn package had been confirmed as delivered, but it never arrived. We received 2 other Amazon packages that evening that were collected by our friend without issue, but no package from SheIn. Our friend searched the main floor of our building but it was nowhere to be found. This same friend continued to look for the package everyday until we returned home, but to no avail. Fast forward a month later: after contacting SheIn (which was in itself a difficult thing to figure out how to do), they told me (via email, they have no phone number) to contact DHL, which I did. SheIn, like every other seller/company should have taken care of this with DHL, not me. I had a back and forth with DHL for more than a week before they told me that the package was delivered, and there was nothing they can do about it. There was a "proof of signature" photo that showed the package leaning up against a door that was not mine. Then I contacted Shein, and they told me they had to consult with DHL (even though I had spent a week doing so) before giving me a refund, which would take 15 days! So here I am 1.5 months after placing my order (and paying for express delivery), out $100, still without my items, and no resolution. Considering my experience with this company so far, I'm doubtful there will ever be a resolution. I will never order from this company again. It has been a terrible experience all around. Total scam.

With my disasterous experience with Rotita, who still owe me £50 for the ill fitting cheap look clothes I sent back at my own expense, but the parcel 'didn't arrive', I said I'd never buy from a Chinese website again.

Unfortunately I purchased clothes from Shein because I was misled into thinking I was ordering in the UK. When I wrote asking if they were based in China, they wrote back without answering my question. I also mentioned I'm a size 12, and would their medium size fit me, again I didn't get a direct answer.

So I'm now already dreading receiving my parcel with more ill fitting clothes which will ensue another torrent of emails trying to return them, and getting a refund.

I must add I'm usually a very optimistic person!

I will write another review once I've received my clothes, hopefully saying I was happy with every item!

I am a repeated customer of Shein and I love their stuffs. You just need to check the sizing really carefully before ordering from them, check the material, and beware if there is no review available for a specific item. It's just this one time I tried to return 2 clothes (I've purchased more than 10 items there) and was in contact with a nice customer service, despite the fact now I don't know if they receive the things or not and if I'd ever receive my money back. But yeah, I'd say that they have some really great stuffs but be careful if you want to return stuffs... I don't know if there's anybody out there except bloggers that has received their money back from the returned goods... or maybe I'm just unlucky this time. Nevertheless, because how cheap the price of the stuffs was, I didn't lose a lot of money.

I love the piece, but I'm overall disappointed. I was very careful with the sizing, even ordered a size L when I am normally a size M. The large did not fit even though my measurements aligned very nicely. I was actually expecting it to be a bit big. Unfortunately, I can only fit on arm in the piece. If you have big thighs and a small waist, you will probably have some issues. If the piece had a snap crotch, I could definitely make this work. I will probably try to add my own. Overall not happy. Unfortunately, the return policy won't even allow me to exchange.