Bought 2 bath suits based on the measurements they give on their website. One was suppose to be a bit snug in reality this was too big and didn't even cover my boobs. The other one that was suppose to be big couldn't even go up my legs. I lived chat with Katheleen with back and forth stupid request from them. Asking me to measure it and take a picture of me measuring it. WTF is this! At the end they refused to offer me a full refund despite they putting wrong measurements on their website. Furthermore the customer support katheleen ended the chat on me when I questioned them why I wasn't getting a full refund. Disgusting customer support. I will never shop with them again and will warn everyone to stay away from this company. Very sketchy company I am going to report them.

This is the response I received from Shein:

"we think you might make the mess about the order. You do please know that we take it as an exception for you, we issue the refund even through we still didn't receive the package yet, but it seems you didn't appreciate it yet, but took such prejudice to our site, it is not the correct attitude to solve the problem, please just calm down, and cooperate with us to solve the problem.
Hope for your kind cooperation.

I have recently purchased more than £200 worth of clothes on Shein. 1. I had to wait for ages before receiving my order due to one item not available in the stock, but they don't show this when you about to purchase on internet. If I knew I needed to wait for so long before chasing the customer service I would have not bought the item. 2. The actual products were mostly poorly made which indicates massive mismatch between reality and website pictures. 3. When I asked for return to refund I was asked to pay for the shipment by myself. This means for any purchase that you are dissatisfied with if you don't order in the US, that's international shipment costs to be considered.

I returned 2 items, ( I have the receipt from USPS)... they said on July 26th that the refund would arrive within 20 days. It is now October 9, and NO refund yet. When I write in my order number, their excuse is that " it's the wrong order number" so that they can keep my money. I ordered from them twice, and I am ( again) giving them both order numbers. They will respond with " sorry you are having trouble, your refund will be posted to your credit card "... but where is it?

I did my first purchase from Shein, and will not be shopping again. The quality is awful. The returns policy is the biggest nightmare ever, which I still havent figured out yet, AND they won't even allow you to return a bikini. The bikini was so tiny I couldn't even get it over my head, yet I still cant return it - ridiculous. All other online shops let you return bikinis. Its been a bad experience, I wont be coming back and would advise anyone from shopping here.

My first order of four garments was ok, three items fitted fine, have washed well and still look good. I have to say that I was put off my the returns system so decided to keep the fourth garment, seemed easier than returning it. And I was right! My second order of four tops had to be returned, ordered large but none of them fitted and I'm not huge!. Returning is a nightmare. You have to open tickets and photograph the items and parcel as proof of postage, why? The free return label emailed to me wasn't recognised by the post office so I had to pay £5.80 to send back to Belgium. To add insult, today I have been credited back to my PayPal account, but not the full amount. There is no explanation of why I've been deducted over £1 to return goods. So, I am almost £8 out of pocket for the experience. I will never be shopping here again. I can order from Zara whose goods come from Spain and return free using the label supplied with the delivery note. I am not therefore paying to shop there.

I ordered 3 items (large) I was at first impressed with the pretty tops, how wrong could I be, two I could hardly get over my head if they were for a 12 yr old would have been fine. I contacted the company and they sent a pre paid return label, all fine so far until I went to thelocal post office they refused to accept it as it wasn't on their system, I then had to go to the main Po who reluctantly agreed to take it but couldn't give me a receipt and no guarantee of getting it back to Belgium. Several emails later to the company I finally this morning received a email saying my account has been credited only to find £14 instead of the £27 I had spent. Be warned.

First I found the site on facebook and I was so impressed with all their clothing so I decided right away to ordered but I forgot to read the reviews about Shein I purchased worth of $152 and on the next day I found they charged me $4 for express shipping. The package arrived with in 5 days only which is really fast! Then Before they deliver my package the DHL company called me that I have package from Singapore and I have to pay like $205 I think, as I remember more than $200 so I refused I told them that no I wont accept and pay any taxes or duties for that it is more than the amount that I ordered from them I a very upset so I contacted customer service that are really terrible because they don't have contact number only chat on their site so but anyway one of their customer service said I used International site. But it's not exactly right they try to scam people so I asked to give my full refund or else I will file a complain! Then They refunded my money. I wish I read the reviews about their site before I order anything. So BEWARE!

I have purchased some items since the 24th of June and it is now the 4th of August and my items have not been shipped as yet... as a matter of fact I have chatted with them via their online chat service and they promised that I will receive the order in the next 15 days and I haven't yet, furthermore since then I have contacted them again and they have been ending the chats. I have ask them to refund my account and they said no. Shop at you own risk these people are scammers.

When I made my first purchase, I was a little nervous. I had bad experiences with wish and a few other online stores. Cheap material, clothes that didn't come close to fitting even if I went by the measurements.
That is not the case with SHEIN at all. Every single item has fit me perfectly and has been of either decent or really good quality, which is amazing, especially for the prices. I've now ordered at least 10 different times and haven't felt the need to return anything. I am always careful to read descriptions and reviews however. I will definitely continue to shop on this site.

The return process is terrible. I had to return almost everything I ordered because the sizes were so off, so I got a ticket, I got the print out for the return and I returned it to the poststation. Up until then everything was fine. But that was a month ago.
The Customer Service always tries to write me in German (which is either obviously badly translated by google translator or someone that is learning for about 3 months) eventhough I write in English. I don't even understand what they're trying to tell me in German most of the time, and I'm a native German. Anyway, I've been waiting for my money now for ONE MONTH and I had to send the package to Belgium, which is only a few hours from where I live. As proof they asked me to take a picture of the package before sending, and I did. Well, doesn't really help. Now I'm waiting for my 70 for a MONTH. I read in another comment below that legally online retailers have to refund and return items within 14 days, under the' The consumer contract Regulations', so I will also have to take this further if it doesn't get resolves ASAP.

Ordered and sent over half the stuff back but apparently nearly three weeks later they claim they never received the return and I need to send a proof. Having read loads of those return issues with Shein I believe I will never get my money back and they are just a scam! Horrible to steal from people and not caring at all. I order all the time online and return from others retailers but never had a return issue or they haven't received it especially retailers who are sitting abroad like Cos. They always received returns. Interesting that only Shein seem not to get the returns. Stay away from them!

I placed my order on July 15, paid for "expedited shipping" and I still have not received my ONE item I purchased. I contacted customer service 3 times and I just get the run around. The tracking webpage gives me no information whatsoever on my package location let alone when I am going to receive it. Earlier I live chatted with 'HONEY' and she told me the same thing other representatives have told me, "Expedited shipping is 5-7 working days and the item was shipped out 7/17/17 and that they are sorry", Its been 9 working days and nothing. Total let down.