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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
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Product
Customer Service
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Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1920th among Women's Clothing sites.
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I order several items over a month ago. No items, no response. The correspondence has been terrible. I have never been so frustrated or cheated.
I bought Stripe top and it didn't fie me well. I asked for return but these stupid people, they are asking me to return it and pay by myself...!
What the hell...! Their bloody garment didn't fit me well i paid them online. They should take it back, it is their responsibility and now they are refusing to arrange someone to take it back.,,!
Also the fabric quality is super bad...!
Please don't buy anything from this stupid site.
Hi Radhika,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, we do not pay for the return shipping charge, except the quality issue, please kindly understand.
Our customer service has already provided you the return address, please return the item back.
If you need any help, do not hesitate to contact us.
SHEIN Customer Service
I purchased from Shein about 4 days ago on August 16 and I chose express shipping. However, a couple of items have been shipped (not delivered) and the other majority of my order is still being processed and I'm afraid that I wont receive the items that have not been processed yet before Sep 6, as I'm leaving for 10 MONTHS. I would like to know when my order will be put through and shipped and if it will actually be shipped within 2-4 days, and when I should be expecting to receive it. I'm really worried.
Hi Meena,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, for the first package, the tracking number is 74899991206XXXXXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is Aug 26.
For the rest items, except the item (dress170621707), other items are ready for shipping.
How about we cancel the item (dress170621707) for you and ship the package out as soon as possible?
Waiting for your reply!
SHEIN Customer Service
I have ordered several times from this company. I have been very pleased with the items. The prices are great and the quality are decent when you compare to the price. I have seen similar items at astronomical prices so I appreciate that these are copies at a price I can afford. If you are in a rush for an item I would advise don't order from here but if you have patience, it's a great place to purchase!
My purchased with Shein was great! Quality is good and look just like in the picture! Delevery was awesome i definately continue to use this site for shopping,
Ordered 2 shirts after reading it would be 6-8 business days and it's now been 2 weeks and i'm about to move to a new address. I have contacted the company to get an update on my package since the tracking hasn't updated at all and I have received no response. I am extremely frustrated and will never shop from this company again. TERRIBLE!
Hi Haley,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW656XXXXXXX, you could check through the link https://www.usps.com/welcome.htm.
The scheduled delivery date is August 24, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
I first found out about SheIn through a advert on Facebook. A very trendy dress was portrayed by a model and that caught my eye and for some reason, I have never really shopped for clothes online before, I decided to order that dress and I was impressed with the quality. Their have been plenty of miss as well, but their customer service is good and they are polite. The one side for us Aussies is that to return we need to send it to the States and we have to spend and that becomes very expensive. They have very trendy clothes at affordable prices. SheIn is one of my all time favorite online stores.
Hi Vaish,
Thank you for ordering from our website.
And we are so sorry about the return, we will solve this problem as soon as possible.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
I only ordered a bikini from this site but they sent me a confirmation and a working tracking link. The strings on the top were really short and look cheap. Plus, my bottoms didnt fit but i realized they wouldnt after checking the sizing guide. Its really too bad they dont allow any exchanges or returns, id really like that option available. Also my order got delayed which the site didnt warn me about until after id received it. I didnt appreciate that. I hope they get it together as a business but i probably wont buy from them again either.
Hi Katherin,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order and another 6-8 business days for standard shipping, please kindly understand.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And we are so sorry that we did not accept the return of swimwear, please kindly understand.
Waiting for your reply!
SHEIN Customer Service
I recently placed two orders with SheIn and am far from satisfied. I purchased 14 items in total and only TWO are worth keeping. Two came with a strong chemical smell, I didn't even try them on and five were not sized according to the size chart in one way or another. One shirt was a crop top even though it wasn't listed as a crop top, one looked sloppy and not like the picture, and a sweater I bought was extremely itchy and gave me a rash when I tried it on. On top of it, I used the App which is apparently International only so I didn't have the option to purchase free return shipping. It better not cost a lot to return. At this point I don't want to order from here ever again.
Hi Carolyn,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, after we confirmed, we will provide you free return.
Waiting for your reply!
SHEIN Customer Service
Shein is an excellent online store, when i made my first purchase in this site i was in love with everything i bought.
Shein is absolutely fashion and trending.
I like the huge variety of clothing that they sell and they provide many coupons that i can use in my purchases. I had recommend Shein to many of my friends and they are in love with the store.
Everyday, i check the "Daily new section" to see what's new in the site.
I just love Shein.
I decided to give Shein another chance after my first experience. I received my order the first time in a little over two weeks after bugging them. The tops were nice however the tanks run small and the bottoms run small as well. The t-shirts are really nice quality but do shrink when washed so be careful, and their halter tops are delicate so they can tear if not taken care of properly. I recently placed an order nine days ago and my order has yet TO EVEN SHIP. I asked about this three days ago due to them claiming to ship in 1-7 days which is a little long for some little shirts. The problem still has not been addressed and my clothes like I said have not even been shipped I am a little annoyed and recommend that shein either change their guarantee or fix this problem of sending items whenever they feel like it. This will be the last time I spend my money with this site no matter how cheap everything is. I would recommend this site to people who don't mind waiting up to two months for their stuff, yes some people get lucky and get their stuff on time but many do not. I would have given 3 stars but the attractiveness of their items aren't as great as they used to be now so i'll give them a two for responding to reviews quicker than they ship their product, having reasonable prices and some good quality items.
Hi Casheyana,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally it takes us 3-7 business days to process the order, and another 6-8 business days for standard shipping, please kindly understand.
Now we have marked your order as priority dispatch and we will ship out your package as soon as possible.
All of the items are ready except the item (tee170615301), we could ship the ready items to you first. What do you think? Please let us know.
Waiting for your reply!
SHEIN Customer Service
I have been trying for the past 2 weeks to return a blouse for a larger size. I cannot download this 'TICKET" i need. No one will answer my calls, it has been a nightmare. Can anyone help me?
Hi Ana,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please kindly note according to our return policy, we do not accept the return of bodysuit.
How about you keep this item and we refund $10 to you for compensation? And we will also refund $1.99 shipping insurance to you.
Waiting for your reply!
SHEIN Customer Service
I ordered 4 items of clothing from Shein for $40 on 08-07-17. It has yet to arrive! It said 6-8 day delivery and I haven't gotten it yet! There's NO ONE to talk to I am Furious never order from there again.
Hi Kendal,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for shipping.
We checked your order, the package has been shipped out on Aug 11.
The tracking number is 926129098053XXXXXXXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is Aug 21, please kindly wait a few days.
You can submit a ticket on your account if you need any help next time, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
If you need any help, do not hesitate to contact us.
SHEIN Customer Service
This is my first and last time shopping at shein. My first order was on July 31st costed $25.99 supposed to be to me by August 8th, it is now August 17 and the package has still not arrived. Worst site ever. NEVER SHOPPING HERE AGAIN
Hi Jayla,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 9274890980536XXXXXXXX, you could check through the link http://www.fedex.com/us/.
The package has been returned back to us, we are so sorry for this kind of situation.
Please check your ticket, our customer service will help you refund or resent the package.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
Placed an order weeks ago, it never shipped. They charged me, thank God paypal will handle this. They admitted they sell merchandise they do not have in stock. RUN from thee people. Hard to get in touch with, no email for them and their ON LINE chat is a joke.
Hi Taenha,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW649XXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package was delayed at the customs, we will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
Place my order back in July never got a tracking confirmation and already charged my paypal. Emailed them with my receipt and it's already Aug 15. The shipping is 6-8 business days- not one month later... beware. Never ever shopping here.
Hi Tammy,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 612999921404XXXXX, you could check through the link http://www.fedex.com/us/.
It shows the package has been delivered on August 1.
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). You can also ask FEDEX(link: https://www.fedex.com/apps/fedextrack/?action=track) about your package through the tracking number 612999921XXXXXXXXXX and call the local post office to find your package through 9261299992XXXXXXXXX(FEDEX may transfers your package to the local post office).
Waiting for your reply!
SHEIN Customer Care
I have placed tons of orders on shein and everything has always arrived within a week or 2. They have the cutest items and everything is always as it is in the photo. I always double check the reviews and sizing chart to make sure it's right for me. Customer service has been great every time I've need to return anything. Love shein!
Just received my order and nothing matched the picture. Everything was cheap. It fit my waist but the straps would be huge. Return policy is terrible, so it looks like I'm out the money. I'm jus going to donate the clothes to Goodwill.
Hi Allison,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we will certainly help you to solve the problem.
Waiting for your reply!
SHEIN Customer Care
I've been buying from Shein for a year now. They have stylish clothing for cheap, and free shipping. I have been happy with all the items I've received, and whenever I have questions, customer service is always quick to respond. They are based in London, and so a transfer fee is included in your price, which you might not realize until you get the charge, but it's very cheap. My number one go-to to shop at. Would highly recommend!
I spent $100 on 6 items for a vacation. I bought it three weeks ago and it still has yet to arrive and I'm about to leave. It said that it had been "shipped" 7 buisness days ago, and it's still not here. Not to mention the "tracking," is ridiculous... all it tells you is that it was shipped from China... it doesn't say where your package is currently or the estimated delivery date. There's no number to call, so the only option is email or live chat. Neither of which are helpful. Thanks, shein, for being a huge let down. I'm never shopping here again, it's not worth it.
Hi Nicole,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, it has been divided into two packages.
The tracking numbers are LW64987XXXXX, LW64613XXXXX, you could check through the link https://www.usps.com/welcome.htm.
And the scheduled delivery date for both packages are August 15, you will receive them soon.
If you have any other concern, do not hesitate to contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie,
Thank you for ordering from our website.
We checked your order, your packages has been returned, because of incorrect address.
As you mentioned to our customer service you want us to refund to your credit card, we will process the refund to your credit card as soon as possible.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service