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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1920th among Women's Clothing sites.
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I've gotten some of my favorite pieces from SheIn - its a really great website and the clothes have been fantastic. Such fabulous pieces at amazing prices - it blows me away how awesome the customer service is! Also - quick shipping! Will be a customer for a long time to come, very happy with everything!
I've been placing orders on Shein.com since 2014 and I'm very happy with them. My sister and my sister in law also order regularly from them and they are always satisfied too.The items are cute and trendy and the shipping times are reasonable. The customer service is great.
Hey! M from inda, i just want that you guyz should makeout dresses for indian sizes and personality too... specially in large sizes xl, xxl n etc we would be grateful to you guyz. N i loved my first shopping with you guyz tysm. Love n kisses:*
Ordered from this website on 8/21, week ago with express shipping, items still not even sent out, was given the option to urge shipment twice already and one item is still under the status paid so they aren't even preparing to ship out yet. It'll be winter before I get these items. Reached out to customer service and no response 3 business days later. Made the mistake of shopping here once, never again.
Hi Gabriela,
Thank you for ordering from our website, we are so sorry for keeping you waiting,
Normally it takes us 3-7 business days to process the order, please kindly understand.
And we have marked your order as priority dispatch, and we will ship the package to you as soon as possible.
If you are not willing to wait, we could also ship the ready items to you first.
Waiting for your reply!
SHEIN Customer Service
No response at customer service; order worth 58 euro has not even been processed. Nothing has been this bad in my experience so for. Please refrain from ordering from this website. A scam can't be better disguised. Please tell me if my parcel is going to arrive or what I should do to get my money back.
Hi Manasa,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on July 11.
The tracking number is 00340434166XXXXXXXXX, you could check through the link www.dhl.de/de.
It shows the package has been returned back to us, we are so sorry for this kind of situation.
How about we refund you directly? Or we could send you a new package,
Waiting for your reply!
SHEIN Customer Service
I have ordered a dress from shein i got a delivery on Friday. The dress does not fit me will. I want o change its size from extra small to small. I have submitted a ticket but got no response. Please help in the matter.
Hi kamaljeet.
Thank you for ordering from our website.
We checked your order, our customer service has already provided you the return address, please return the item back.
If you need any other help, do not hesitate to contact us.
SHEIN Customer Service
I Orderer a dress, and I received it in two weeks.
Perfect relation between quality and Price.
Besides that the size are perfect and the ítems are like in the photo.
So so happy with my dress
I have heard a lot about this site through my friends. But when i visited the website, i did not find any item suitable for size 14 or size 16. All the clothes look great, but it is seems to be more focused on skinny girls.
Hi Shreeya,
Thank you for choosing our website.
We also have some extra large items on our website, please make sure to check our measurement before ordering.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
Nice shop. Customer service are very proffesional, fast delivery. And good quality of clothes. Im happy to cooperation with this shop. I like everything. Im satisfied
Two outright lies:
1. Though the website clearly states 10% off, they do not apply this discount to the order. When I questioned them and asked for me 10% off my first order, they said I would get a code and could apply it to my next order. Then they should say 10% off the second order. I asked for $3.60 refund (my 10%) and they said sorry, can't do. Shame on them.
2. The dress I bought says it is 95% rayon, 5% cotton. I know how rayon feels, my dress is polyester, not rayon. I took it to a friend who is in the garment business to check, and he confirmed that it is not rayon.
Hi Mag,
Thank you for ordering from our website, we are so sorry for letting you down.
Please kindly note the 10% off coupon is only for the order over $29, the amount of your order is less than $29, therefore, you could not use it, but you still could use it for your second order.
And if the item came not the same as we described on the website, please show us some evidence, we will certainly help you to solve the problem.
Waiting for your reply!
SHEIN Customer Service
One of my most favorite Purchase on the SheIn is a yellow vest. First of all, I liked the quality. A bright yellow color, which after the first wash was as bright and saturated. Good price for money and quality!
I love this web, i am absolutely delighted with my dress. It looks amazing and fits perfect. Also the shipping was fast, i received it after two days i was shipped out. I fell satisfied, and recommend shein.
Their goal is customer satisfaction. Very nice website, well organized. It's always a pleasure to shop here.
Good service and itens. See always the size table, it helps! The photos with people who already bought it helps a lot to decide.
Shipping was really fast, quality and materials are really perfect. I am absolutely satisfied. The costumer support is prompt. Everything was perfect. Many many thanks for Shein!
The perfect choice. Good prices, fast delivery - I like everything! I
Buy clothes and bags on Shein of all good quality. Favorite shop!
The quality of the clothes is excellent and the sizes fit perfectly because they are real.
Without a doubt it is one of my reference websites
Do not trust them. There is plenty other online shopping sites that provide great service. My delivery never arrived. They were trying to blame my address. Address I get mail and packages coming in everyday without any trouble, ever. After 3 months of chasing and almost arguing with not helpful customer service (Jason was the worst) I finally got my money back. Awful let down. I wouldn't give them one star if there was an option.
Dear Emilia,
Thank you for shopping at SHEIN.com.
We are so sorry for keeping you waiting.
The postcode you left for delivery is wrong, which may have resulted in the delivery failure. Your parcel was finally lost. However, we have refunded you on July 26th while your order was placed on June 11th.
We deeply apologize for any inconvenience caused.
SHEIN Customer Service
The shopping experience is OK, I got my order in one week which is quite satisfactory, but the quality of the clothes is not very good (reflected in the price).
Return process is a little bit annoying as you need to get a ticket first, then email with them back and forth before you can return it.
Hi Mandy,
Thank you for ordering from our website.
Please send us your correct order number, so that we will certainly help you return and refund.
Waiting for your reply!
SHEIN Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amrita,
Thank you for ordering from our website.
We will certainly provide more items for India size and personality in the future.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service