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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1917th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Chile
1 review
0 helpful votes
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I´m obsessed
September 9, 2017

I have bought 3 times from Shein and had the best online shopping experiencie ever! Took about a month to get to South America but once it got here I was extremely satisfied with the quality and all the products looked exactly like the pictures. Shein has the best loyalty program ever, reviews are very useful. There are new products all the time, I always find myself cheking the webpage.

Date of experience: September 6, 2017
New Jersey
1 review
0 helpful votes
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I am stunned by reviews saying bad service. I ordered 2 items. Both were great quality, but one frankly didn't look good on me. I returned, and the process was great. All along the way I got reasonably fast responses to emails. (maybe a day). They can email me less because i go there to browse anyway!

Date of experience: September 6, 2017
Saudi Arabia
2 reviews
1 helpful vote
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Will buy again in shein
September 9, 2017

Love this site large collection good clothes&quality response fast to email fast shipping very satisfied with shein Will buy again in shein

Date of experience: September 6, 2017
India
1 review
1 helpful vote
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Customer care is useless. First of all if you want to return something then you have to sent to back by yourself that is fine since they mentioned it in their policy but they will not refund you money either. I have raised tickets twice but nothing has been done yet, also after 10 days ticket will automatically close whether your issue is resolved or not. Quality is bad too, photographs are just a mirage

Date of experience: September 5, 2017
Viviana F. Shein Rep
over a year old

Hi Avantika,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have received your returned package, and processed the refund to your Paytm account.
Normally, it takes us 3-5 business days to process the refund, please check your Paytm account later.

If you have any other concern, do not hesitate to contact us.

SHEIN Customer Service

Mexico
3 reviews
3 helpful votes
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I really love Shein, thank you so much for the quality and the good prices of the products! The products came from China but the quality is excellent!

Date of experience: September 4, 2017
Florida
1 review
0 helpful votes
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Pants Shein
September 7, 2017

I'm in love with the Shein shop!
Buy several pieces and I am always satisfied!
Last piece I received was a very beautiful jeans!

Date of experience: September 4, 2017
Illinois
1 review
5 helpful votes
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I'm not satisfied with this company, I was a little hesitant to make a purchase from this company but the constant advertisement of it on every social media platform tempted to do it and now o regret it. I made a purchase of a good amount more than a week ago, I didn't get any follow up email ever since that my Shipment is on the way or when is it going to arrive it's been is been more than 7 business days and nothing from them nor email nor my package. Now I regret making a purchase and thinking if my money went down the drain?

Date of experience: September 2, 2017
Viviana F. Shein Rep
over a year old

Hi Sana,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on September 3.
The tracking number is 926129098053XXXXXX, you could check through the link http://www.fedex.com/cn/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

SheIn Customer Service

Italy
1 review
0 helpful votes
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Very good site
September 4, 2017

I love shein's site. All the items you buy are perfect, without defects, just like in the photos. Even the delivery is perfect and the package is well packed

Date of experience: September 2, 2017
Germany
1 review
0 helpful votes
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The best site
September 4, 2017

I really love the site of Shein. I order on this site not for the first time and every time I remain completely satisfied with the quality. Large range, the latest models, all stylish and high-quality, affordable prices. Order quickly send, highly recommend the site.

Date of experience: September 1, 2017
Rhode Island
1 review
0 helpful votes
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I loved my dress so much! It came quickly, looked better than the picture and fit perfectly! I love my Chiffon Geometric Print Maxi!

Date of experience: August 31, 2017
New Jersey
1 review
0 helpful votes
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Amazing pleather jacket!
September 3, 2017

It was my first time ordering from shein and I'm so surprised with the quality. I ordered a star pleather jacket and I can't believe how great it is! Perfect fit, great quality and unbeatable price!

Date of experience: August 31, 2017
Morocco
2 reviews
0 helpful votes
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J adore
September 1, 2017

Avoir une commande de SheIn à plusieurs reprises et n'a jamais eu de problèmes. J'adore la sélection de produits. Continuera à commander chez eux, l'expédition relativement rapide, les prix incroyables et les sélections énormes de tout!

Date of experience: August 31, 2017
Spain
2 reviews
0 helpful votes
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Buying at Shein
September 1, 2017

I've bought several times from Shein and always been satisfied with my purchase... and so was I on this occasion. Items are just like the pics they show on their site. Great value for money.

Date of experience: August 31, 2017
GB
1 review
2 helpful votes
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Terrible return policy
September 1, 2017

I have bought two tops, they don't fit me and one of them has very poor quality! It feels like plastic! I wanted to return them but they don't refund the postage ( which would be over 10£!) that is terrible for an online shop! I am never going to buy of them again!

Date of experience: August 31, 2017
Viviana F. Shein Rep
over a year old

Hi Camilla,

Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And normally, we do not pay for the return shipping cost, except for the quality issue.
How about we provide you a $5 return label to ship the items back?
After we received the returned package, we will deduct $5 from your refund for the return label.

Waiting for your reply!

SHEIN Customer Service

California
1 review
0 helpful votes
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I got a dress and a skirt not too long ago. They are true to size and great quality! I love SHEIN, super affordable and they are up to date on their latest trends.

Date of experience: August 30, 2017
New Mexico
1 review
2 helpful votes
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I have been waiting for a refund for a returned order for 7 days and I am being ignored. I would not recommend shopping at Shein... lacking in customer service!

Date of experience: August 30, 2017
Viviana F. Shein Rep
over a year old

Hi Irene,

Thank you for ordering from our website.
We checked your order, we have received your returned package, and processed the refund to your SheIn Wallet on Aug 26.
Please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.

If you need any other help, do not hesitate to contact us.

SHEIN Customer Service

Spain
1 review
0 helpful votes
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Shein
September 1, 2017

Perfect, I am always very happy with the delivery time, quality of garments and treatment.
The clothes are always my size and topicality.
The deal with the page is very correct and the prices great.

Date of experience: August 30, 2017
California
2 reviews
0 helpful votes
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SheIn makes my day!
September 13, 2017

It was my first time ordering from shein.com and I'm already in love with their clothings! Not only the price and quality, they also offer FREE shipping on any orders! I will definitely go back and shop on their site soon!

Date of experience: August 30, 2017
Canada
1 review
0 helpful votes
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Returning is difficult
September 1, 2017

Finally ordered from Shein. While the items arrived fairly quickly, it's a hassle to get in touch with customer service. Would like to return an item that I purchased but they take ages to reply back.

Date of experience: August 29, 2017
JUDY G. Shein Rep
over a year old

Hi Urva,

Thank you for ordering from our website.
We checked your order, our customer service has replied your ticket and provided the return address, please check your ticket.

If you need any help, do not hesitate to contact us.

SHEIN Customer Service

Spain
2 reviews
1 helpful vote
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Encantada
August 31, 2017

Shein cada día me gusta más. Tiene mucha variedad a unos precios muy buenos y sus pedidos son muy rápidos. Encantada.

Date of experience: August 29, 2017