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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
















Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1917th among Women's Clothing sites.
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I have bought 3 times from Shein and had the best online shopping experiencie ever! Took about a month to get to South America but once it got here I was extremely satisfied with the quality and all the products looked exactly like the pictures. Shein has the best loyalty program ever, reviews are very useful. There are new products all the time, I always find myself cheking the webpage.
I am stunned by reviews saying bad service. I ordered 2 items. Both were great quality, but one frankly didn't look good on me. I returned, and the process was great. All along the way I got reasonably fast responses to emails. (maybe a day). They can email me less because i go there to browse anyway!
Love this site large collection good clothes&quality response fast to email fast shipping very satisfied with shein Will buy again in shein
Customer care is useless. First of all if you want to return something then you have to sent to back by yourself that is fine since they mentioned it in their policy but they will not refund you money either. I have raised tickets twice but nothing has been done yet, also after 10 days ticket will automatically close whether your issue is resolved or not. Quality is bad too, photographs are just a mirage
I really love Shein, thank you so much for the quality and the good prices of the products! The products came from China but the quality is excellent!
I'm in love with the Shein shop!
Buy several pieces and I am always satisfied!
Last piece I received was a very beautiful jeans!
I'm not satisfied with this company, I was a little hesitant to make a purchase from this company but the constant advertisement of it on every social media platform tempted to do it and now o regret it. I made a purchase of a good amount more than a week ago, I didn't get any follow up email ever since that my Shipment is on the way or when is it going to arrive it's been is been more than 7 business days and nothing from them nor email nor my package. Now I regret making a purchase and thinking if my money went down the drain?
Hi Sana,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on September 3.
The tracking number is 926129098053XXXXXX, you could check through the link http://www.fedex.com/cn/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SheIn Customer Service
I love shein's site. All the items you buy are perfect, without defects, just like in the photos. Even the delivery is perfect and the package is well packed
I really love the site of Shein. I order on this site not for the first time and every time I remain completely satisfied with the quality. Large range, the latest models, all stylish and high-quality, affordable prices. Order quickly send, highly recommend the site.
I loved my dress so much! It came quickly, looked better than the picture and fit perfectly! I love my Chiffon Geometric Print Maxi!
It was my first time ordering from shein and I'm so surprised with the quality. I ordered a star pleather jacket and I can't believe how great it is! Perfect fit, great quality and unbeatable price!
Avoir une commande de SheIn à plusieurs reprises et n'a jamais eu de problèmes. J'adore la sélection de produits. Continuera à commander chez eux, l'expédition relativement rapide, les prix incroyables et les sélections énormes de tout!
I've bought several times from Shein and always been satisfied with my purchase... and so was I on this occasion. Items are just like the pics they show on their site. Great value for money.
I have bought two tops, they don't fit me and one of them has very poor quality! It feels like plastic! I wanted to return them but they don't refund the postage ( which would be over 10£!) that is terrible for an online shop! I am never going to buy of them again!
Hi Camilla,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And normally, we do not pay for the return shipping cost, except for the quality issue.
How about we provide you a $5 return label to ship the items back?
After we received the returned package, we will deduct $5 from your refund for the return label.
Waiting for your reply!
SHEIN Customer Service
I got a dress and a skirt not too long ago. They are true to size and great quality! I love SHEIN, super affordable and they are up to date on their latest trends.
I have been waiting for a refund for a returned order for 7 days and I am being ignored. I would not recommend shopping at Shein... lacking in customer service!
Hi Irene,
Thank you for ordering from our website.
We checked your order, we have received your returned package, and processed the refund to your SheIn Wallet on Aug 26.
Please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
If you need any other help, do not hesitate to contact us.
SHEIN Customer Service
Perfect, I am always very happy with the delivery time, quality of garments and treatment.
The clothes are always my size and topicality.
The deal with the page is very correct and the prices great.
It was my first time ordering from shein.com and I'm already in love with their clothings! Not only the price and quality, they also offer FREE shipping on any orders! I will definitely go back and shop on their site soon!
Finally ordered from Shein. While the items arrived fairly quickly, it's a hassle to get in touch with customer service. Would like to return an item that I purchased but they take ages to reply back.
Hi Urva,
Thank you for ordering from our website.
We checked your order, our customer service has replied your ticket and provided the return address, please check your ticket.
If you need any help, do not hesitate to contact us.
SHEIN Customer Service
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.


Hi Avantika,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have received your returned package, and processed the refund to your Paytm account.
Normally, it takes us 3-5 business days to process the refund, please check your Paytm account later.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service