I spent over $100 and DHL delivered the package to the right address but placed it in the wrong mailbox. USPS confirmed that they obtained the package and sent it back to the shipper. I have spoken with DHL customer service, my local DHL site, as well as the driver that delivered the package to the wrong mailbox, which the driver openly admits to as I spoke to him when he came to retrieve the misplaced package.

I have been back and forth with SheIn for 2 weeks. They want proof that DHL put my package in the wrong mailbox. How in the world am I supposed to prove that. And what would it matter? DHL has said over and over again their driver was at fault for placing the package in the wrong mailbox. They've even reached out to DHL China to tell SheIn that they need to reimburse me and file a claim against them for the misplaced package.

I have requested a full refund as soon as I found out my package was lost and SheIn's customer service talks in circles. They do not get anything done and assume everyone is a criminal if they say they never received their package... Even when DHL ADMITS to misplacing it! They're morons. Do not do business with this company. Flush your money down the toilet instead.

Very unfortunate that I did the companies return policy in full. I will not be shopping at Shein.com or referring any friends in the future. I purchased a swimsuit, my first purchase... that unfortunately did not fit. After logging into their website and attempting to exchange this item for a larger size... I was very bummed to find out that Shein.com does not accept returns for swim wear. Sheik.com does not accept returns for the MAJORITY of their inventory. I advise they change this policy. Their shoppers are not able to try items on prior to purchasing them.

3-5 days for EXPRESS delivery! They never achieve this within the time frame, always takes longer. (they should just say 5 + for Express and longer for Standard) it is annoying when you buy something as a gift and it doesn't arrive till after the event date!

If you order from these people it probably is related to Dresslily, where the quality is poor & the sizes too small. I followed the size chart & had to give 2 kimono to my neighbor, who is petite, & they barely fit her. 2 of the kimono I kept because they open at the front so I can wear them. But its a good thing I sew, ' cuz one of them actually had the sleeve sewn to the border- so I fixed it. I'll never order from them again. In tbe pictures everything looks so cut. It's a shame.

I just received my first purchase and the item looks much different than the actual purchase. The dress I purchased looks like a bath robe while the picture looks like a casual dress. I did not take out the insurance as I thought I would keep the dress. But now I have a product that looks different than what is posted on-line. I also read all of the reviews and looked at the pictures before I purchased. I am returning as I cannot think if a place to wear this 'bath robe' dress. I just wish I could get back my shipping due to the quality is different than what is posted.

I absolutely trust shein, I once made a purchase and choose the WRONG country in the shipping address... Fortunetaly I realice soon enough and the CService helped me to cancel the shipment even though it was already on packing for shipment. I received the refund on my credit card and made a new purchase order No. LAL*******.
I bought dresses and shirts, everything was better than I ever expected, quality/colors/sizing accurate. I will keep ordering from this website.

Also the instagram account help me to see clearly the quality of the clothing they sell.

For years I have bought on website and never once failed. Clothing of high quality, correct size, fast delivery and very good contract with the representative