I have ordered several items on multiple occasions from shein and have always received my items with no issues. I do not recommend purchasing jewelry, but the clothing has never disappointed me. They provide pictures of customers on some items, so if you are hesitant, read the reviews and view the photos. I recently ordered seven items and after a week, I received an email from shein informing me that my order was still processing and they gave me shein points, which equals credit at the store. I didn't email inquiring about my order... they contacted me. I am a true shopper and I will continue to shop on shein for quality clothing merchandise.

I have submitted my order before 12 days. And the status of my order is also unknown. I am not getting any exact information even after submitting request several times for status update. I think i already paid the money for my order while putting an order and i am getting all this delay. I wonder if I will ever receive my order. This is the worst online shopping experience for me ever. I will not recommend this website for shopping at least for india. I receive response that my package is lost somewhere that too after asking several times. There is not mail initiated from their side as they mention in their policy that if order will not be delivered in 5-8 days they will send us an email.
All replies from their side are just to keep patience, how can one have it when the payment is already done and not received anything.
I strongly suggest not to order from this site.

Honestly, I've shopped at many online stores and this is the absolute worst. I purchase a sweatshirt, kimono, a red dress, a sweater and a jacket. Everything either came faulty or didn't come. My sweatshirt didn't come! Instead I was sent this potato sack like jacket. The dress came with stitches everywhere, I was confused to if I were wearing it inside out or not. My sweater came broken, the straps were hanging on by a piece of wool! And worst of off my kimono came in a huge size even though I ordered a small. I asked for a refund and they wanted me to send it back with ME paying for my own shipping? This had been a horrible experience and I'm never purchasing here again.

I have ordered multiple items from this website and so far have not had many problems. Their clothes are super cute and I love the variety they have. However, many of their sizes are not true to size, there is almost no way to return items, and shipping takes a while. Now I understand that it may take it while for a site overseas to ship an order seeing that it is halfway across the world, but waiting for 1-2 months without my package even leaving the country, I find that a bit ridiculous. Overall, yes they're a nice site and have very cute clothes, but you will have to wait a very long time for your package and if it does not fit, don't think you can return it so make sure you get a size larger than what you need.

My daughter spent her birthday money buying clothes from this site. They were all too small and the material was cheap. The seams in one outfit didn't even match up. They will not take returns for the products she bought. So, now my 14 year old daughter has no birthday money and poorly made clothes that she cannot even wear!
We will not be ordering from them again and would suggest you don't either. We went by their size chart and NOTHING fit!
This company is a rip off!
They also conveniently do not include a packing list with your shipment.
Lesson learned.

They charged twice for my one order. The customer service is so hard to get ahold of, and they don't follow up, which was so annoying. Plus, I've come across another review which described the same charging issue, so it seems that they do this frequently and the c. S people don't do their job. I'm gonna have to resolve this through my credit card company, and I will not use this scam website again.
-update-
Spending an hour with Shein customer service didn't get me anywhere, whereas I got proper responses and got the problem resolved by writing this review. Very interesting. Anyway, somehow they had an idea that it was me trying to pay twice and they had canceled one of the two charges for me. But I had not tried to pay twice, which doesn't make sense and is impossible, so I corrected them that it was them charging me with different domain or business, and they finally said sorry for all the troubles. Writing this review helped me with the issue so thanks Sitejabber.