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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.
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I ordered 7 items and only recieved 2? No way to contact them whatsoever. Communication very bad. Ovearall bad experience
I absolutely love Shein and their clothes. The thing you need to pay attention to can sometimes be the sizes, make sure to messure before you order. Besides that it is a great onlineshop with good survice.
The shipping does take a while so plan ahead for that. Pay attention to all of the size guides. The quality is honestly really good for the price!
My experience was excellent. The items were perfect. The size of cloths is adequate and sending time is about 2 weeks. Very nice shop!
I love do shopping on Shein shop online. I can be always stylish and don't spend much money.
Everything arrive quickly and is just like on the photo.
Please take always your size, not less, not more so it will suit you well.
I ordered two items and never received a confirmation email or anything and I can't find a way to contact them. Never received an order number or anything.
Hi Caitlin,
Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
I really love this online shop. Shein is the best! Quality is perfect. Sizes are true as Europe sizes.
I made my order to Shein the day 2017/8/14 The shipping arrived perfect!
The clothes are beautiful, good quality and super trendy. I bought all my clothes in shein for a year and I am very satisfied with the costumer service post sale. I choose shein.com to go from shooping because it's great :)
It was mentioned that within 3-5 business days i would receive my order after paying Rs. 325 as extra charges over the normal price.
There is no contact of shein's customer care India.
I've continuously tried tracking my order and it says out for next station. Even after submitting ticket for cancellation and refund there is no reply.
Is there any chances of getting my refund?
Hi Chakshu,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package was delayed at the customs, we will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
Sincerely,
SHEIN Customer Service
I just bought another dress and I'm again impressed and happy. The dress fit perfectly the quality is great. Four stars only because the front is way more revealing then it should be. I had to add a small stitch to keep it closed but I could do it
So I didn't care.
I like to shop on-line to make shopping more convinient but this was a hassle. This site has been the worse ever. I got my order damaged and defective. I also, had placed other orders that canceled because they were out of stock because they don tract their sold quantity collectly. If you want to gamble with your money the casino is a better place, at least you will have fun! Also, they say that they inspect all their merchandise but they don't it comes from 3rd party vendor from all over and they mass buy. Just be careful with your money some things are pricey and not worth the cost. 1st and last time I order from them.
Hi Mari,
Thank you for ordering from our website, we are so sorry for all the troubles.
Most of items you bought are on a clearance sale, the quantity of these items is very limited, and we have processed the refund to your SheIn Wallet.
You could use the money in your Wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
And for the shoes came defective, we have shipped you a new one, have you received it?
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I ordered 9 items all together, two of which arrived within 3 days and I don't know where the rest are, I'm concerned about how long they will take and if they'll even arrive
Hi K,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the rest items are in the second package.
The tracking number is JK9940XXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, you will receive it soon.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
My favourite online store! I shop there every month and the pieces are just magnificent! I have some of their pieces for years and still love them.
I buy one tall dress from this website in discription it is viscous and look shiny but when I recieved it is complitly different it is coton and not shiny not same degree of color
Hi Hendawy,
Thank you for ordering from our website.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Il sito di shopping online assolutamente migliore! Qualità eccellente e veloce spedizione Preferito di tutti i tempi!
With the mixed reviews on this site, I thought that I would give SheIn a chance. Honestly I barely liked 3 things out of the 6 that I ordered. Most of their clothing items are made with polyester - ugh! One of the sweaters that I purchased didn't even have a hem on it with the bottom edge fraying! Does China not use cover-stitches? I don't know. Point is I wasn't satisfied and when I calculated the manufacturer cost, it totally wasn't worth the buck. Oh well, moving on to another clothing site, xoxo.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered two shirts September 12th and was charged the money but have not received any confirmation emails and it does not show up under "my orders." It's been over 7 days. No way to contact them in their website don't even know what to do.
Hi Meghan,
Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Their products are unbelievably high quality, and arrive very quickly. Their items are clique and great price! I have a few items from them and will just keep on buying! Definitely recommend.
Cute, trendy clothes to really good prices! The quality is good as well, sometimes you should consider sizing up. The shipping time (to Norway at least) is a little long, but it's worth the wait! :)
The absolutely best online shopping site! Excellent quality and fast shipping Favorite of all times!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ella,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order before shipping, please kindly understand.
We checked your order, it has been divided into two packages.
And the second package has been shipped out today, the tracking number is JK9949XXXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
Please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service