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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
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Returns
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Product
Customer Service
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Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.
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I had returned my order worth Rs 3000 with an extra Rs 200 for return but when asked for refund they are playing. They are complete frauds and robbers, I have mails to prove this.
I ordered a coat from them and it looks nothing like the pictures and looks so tacky! I want to take this back but when I try to log in it says my password is not correct, so I go to forgot password and enter my email and I never receive an email. So I cannot return the coat because I cant get onto my account to submit a ticket! I am on their online chat and no one is replying to me! So I feel like I am stuck with this tacky coat and money down in my account!
Hi Becky,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has made the compensation for you, the bank may need 10-20 business days to process the refund, please kindly wait a few days.
Have you logged in your account? If you still could not log in, we could initialize your account and help you to log in, please let us know.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
It's been a week since I placed order. Teaching says nothing had shipped. I am wondering if the site is a tota scam.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Bought a lot of stuff on this website... but the second I log out... I can't log in back... its said my email can't be found!. They don't have costumer service!. Don't buy anything in this site...
Hi Joy,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, the email address you used to register on our website is [email protected], please make sure to log in with the correct email address. If you still could not log in, please let us know, we will certainly help you solve the problem.
Now all of your items are ready, do you still want the package? Please confirm with us.
And please end the dispute with Paypal, so that we could ship the package or process the refund to you as soon as possible.
Sincerely,
SHEIN Customer Service
I order two cropped sweatshirts. Unfortunately, neither are made of regular "sweatshirt material." The material is thin, itchy, and see-through. There is absolutely no stretchiness in either of the sweatshirts. They grey one has varsity stripes on the sleeves. When I took the shirt out of the bag, the sleeves were stuck together by the white stripes. Many people said they run small, so I ordered them a size up, and they fit decently. The width of the sleeves and torso is fine. The sleeves were a good length but the torso part was way shorter than in the picture in the website. Unfortunately I won't be able to wear this out in public. For reference, I'm 5'2" 100lbs and I ordered a size medium. The one good thing was that my items came in 11 days, without expiditied shipping.
Hi Kale,
Thank you for ordering from our website, we are so sorry for letting you down.
If the items came not the same material as we show on the website, please send us a few photos to confirm, we will certainly provide the free return and process the full refund to you.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I've had pleasant experiences with SheIn. I do pay close attention to reviews as well as sizing, but overall, my items have been well received.
SheIn clothes are very trendy, stylish and extremely affordable. The price often reflects the quality, though, you get what you pay for. I rarely wear trendy items more than once or twice in a season, so I don't mind the low-quality and would prefer to save a few dollars! With that mind set, SheIn is a fantastic place to shop with decent shipping speed and price. As for the sizing, just read the measurements and reviews and you'll be fine.
Swift action once site jabber stepped in. Refund and apology. Must add previous orders were always satisfactory
Hi Kay,
Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Really satisfied about my last purchase on SheIn, very nice site, a lot of promotions, shipment fast and cheap
I love this online store. Great variety at a good price. The t-shirt as the sweatshirt are beautiful. Recommended 100%
While purchasing they promptly deduct money from my bank while returning they have so many technical issues, its past one month but I did not get my money they don't have a contact number and hell with the agent's really bad service.
Dear Joy,
Thank you for ordering from our website.
We are so sorry for keeping you waiting for the refund.
In fact, the refund was issued on August 31st. It normally takes 10-20 BUSINESS days for the bank to process the refund to a credit card. However, in your case, DISCOVER's system is experiencing an error, which caused the delay.
To solve this out, we will change the refund method. The refund will be processed to your PayPal account. Please don't worry.
We apologize for the delay and regret any inconvenience it may have caused.
Sincerely,
SHEIN Customer Service
I loved how quick the package came and how good quality the clothes were for the price. I've had so many compliments on my outfits from SheIn.
The reviews were pretty good so I took my chances. The two items came in and they are extremely small. I bought the biggest size in the sweat shirts to make sure they would fit my daughter. She was heart broken when they came in and did not fit. An XL fit more like a medium maybe even a small. I normally wear a large and that is with room to spare but I could not breath when I put these on they were so tight. They were super cute in person and we will pass them along to someone that will get use out of them. Not worth the trouble to ship them back. I will not be ordering again because XL is the largest they had and that runs too small.
Hi Sabrina,
Thank you for ordering from our website, we are so sorry for letting you down.
The size on our website are not standard US size, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And please see the free return label in your email, print it, paste on the package and return the package at the local post office.
Once we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
When you order, and when you look at the estimated time to get the item charts, it says 2-4 business day express, 6-8 standard. But look more closely on the faqs page, and it reveals that they only start counting those days after processing, and they give no guess on how long processing takes! You shouldn't have to dig around on a site to get an honest delivery estimate. Also, sizing frequently does not match up w/US sizes. My other complaint is that their website search function works poorly--with thousands of items, you need to be able to refine search parameters. And why so may minis when I search "long skirt" or "maxi"? Makes no sense.
Hi Laura,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another 2-4 business days for express shipping, please kindly understand.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And about the search function, we will improve it in the near future.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I have purchased with Shein 3 times (and have completely forgot each of the times because of my terrible memory) and never received ANYTHING! And now they all say expired. Note, ive spend almost $100 each time! Such a scam! Dont waste your time or money on this site...
Hi Nin,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally it takes us 3-7 business days to process the order and another 6-8 business for standard shipping, please kindly understand.
We checked your account, the third order was made on September 18.
The tracking number is 92612909XXXXXXXX, you could check through the link http://www.fedex.com/cn/.
The scheduled delivery date is September 29. Have you received it?
As for the first two orders, they were both placed one year ago and one wasn't paid yet. If you did not receive the package, you need to contact us within six months after you made the order. Note that overdue requests may not be accepted. Hope you understand.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I've been ordering clothes from SheIn for a long time and I only had the best experience so far. Their clothes always fit well, the material is good quality and it is very chic and trendy. Everyone asks me, where I shop my outfits. SheIn is my first choice when I want shopping. The customer service and delivery is fantastic too! I highly recommend this online shop.
Daniela
I ordered a few clothing items and as expected, the inexpensive clothing had very poor quality. I returned almost my entire order because I was so disappointed in the clothing. I received confirmation that my returned items had been received and a credit would be made to my "Shein wallet". I quickly withdrew the money from the wallet and was informed that it would take 15-20 days to have the charge taken off my credit card. After this time no credit was reflected on my credit card. I reached out to customer service and was instructed to give them my PayPal account because crediting to my credit card would take even more time. I gave them my PayPal account (later to read that this is a way Internet scammers steal money) and was told to wait 2-3 day/s. Still no refund! It has been over 2 months since I returned my clothing items and have not seen a refund. My recommendation would be to NOT SHOP HERE OR GET SCAMMED BY THEIR PAYPAL SCAM.
Hi Emma,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, we have processed the refund to your Paypal account on September 22, and the transaction ID is 3WX794XXXXXXXXXXX, please check your Paypal account.
Have you received the refund? Please confirm with us.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Two weeks ago I ordered two items, paid with paypal. Upon checking with tracking number, I am told USPS still waiting for items. I will wait a few more day then going to pay pal to make a request for refund. I shop a lot on line, never ran into a company like yours. Never agin.
Hi Margaret,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order and another 6-8 business days for standard shipping, please kindly understand.
We checked your order, the tracking number is 940551020XXXXXXXXXXX, you could check through the link https://www.usps.com/welcome.htm.
The scheduled delivery date is September 30, please kindly wait a few days.
If you need any other help, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
Have recently ordered a dress from Shein and received it on Monday Sept 25. Was really disappointed to see the material and its stitch. Its way below ordinary. Have ordered for the first time and will never recommend Shein to anyone. Overpriced item...
Hi Neelam,
Thank you for ordering from our website.
Please kindly send us your correct order number, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
People please think twice before buying it this people dont care about there customer there return policy is hell i orderd 7 items in which three are perfect and three i have to return i tried each and every option to contact them bt they dont have any customer care i m fed up from last five ays to try to contact them bt no response please think thrice before ordering any of the product from this website
Hi Vivana,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has provided you the return address, please return the items back to us, and send us the photo of return receipt, we will refund you the return charge.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Priyanka,
Thank you for ordering from our website.
We checked your order, we have successfully processed the refund to your card on September 27, the transaction ID is N270170XXXXXXXXXX, please kindly check with your bank.
If you still could not find the refund, please let us know, we will certainly help you to solve this problem.
Sincerely,
SHEIN Customer Service